LCR "send a message" not sending

Lately, when I send a message through "send a message", only some members receive it, at times no one recieves it, and I have stopped receiving an email confirmation from "Leader and Clerk Resources Communication <noreply@churchofjesuschrist.org>" all together. It worked fine a month ago.

Does anyone know what is going on?

Take a look at this thread:
LCR “Send a Message” application NOT sending to yahoo.com accounts

yes, but no luck.

We're all in the same boat. It's definitely frustrating but so far there's no workarounds, we're all waiting for a resolution. My thoughts go out to the numerous members everywhere who either still don't realize this is happening, or don't know about this Forum where you could at least find out that it's "not just me".

Technology makes our lives easier, right?

Mine started playing up today (has been working previously).
It says sent, but doesn't send a confirmation email, and isn't received by the intended recipients.

However it's working for other members in the stake.

Also not working for me. Sent twice and no confirmation email received.

There is definitely going on. I send messages weekly and this week, not only did my E-Mail that went to the entire ward not arrive in my inbox, but there wasn't your typical Confirmation E-Mail that follows.

jstaker7 wrote: Wed Jun 29, 2022 9:22 am Also not working for me. Sent twice and no confirmation email received.

Same for me. Two tries last night, once from home and once from the Church. The app says the message was sent, but there's no confirmation email. (And no yahoo addresses were involved.)

Take a look at the thread "Send a Message" Function on LCR for others reporting the same issue recently. Note in that thread the posters have identified Gmail as the email provider that has some issues.

I am experiencing the same issues when trying to send a message email. It's not sending emails nor confimration emails. I'm Sunday School President and usually send an email to the ward for Come Follow Me every Tuesday. But, have not been able to this week. My personal email address is gmail. So after reading the last comment, I changed my church account email to my work email address, then tried again to send a message. It still did not work. It didn't send any email, and didn't send a confirmation email either. So, I've changed my church account email back to my gmail address because that was apparently not the problem.

Also happening for me. I started getting emails bounding back from accounts last week that had never bounced back before. Now I send messages and get the general "your message has been sent and you will receive a confirmation email" message but the confirmation never comes through and the emails never go out. Super frustrating and disrupting ward communication channels.

I have tried to send a message to all the RS sisters today and to companionships with new ministering information and the emails aren't sending. I am not getting the confirmation messages either. I have a gmail account.

Also having the issue today!

This is an update - Well an hour after I sent the email I received the confirmation email! I'm hoping that the person I sent the original email too, actually received it.

FYI - I have reported it via the Feedback option on the LCR homepage.

Biggles. This is a very interesting approach. I have since gone to their Help/Contact Us portion of LCR (https://servicenow.churchofjesuschrist.org/gsc?lang=eng) and created an Incident in Service Now. There is now a case # assigned to it and I can track their progress in resolving it.

bschroader wrote: Thu Jun 30, 2022 9:21 am Biggles. This is a very interesting approach. I have since gone to their Help/Contact Us portion of LCR (https://servicenow.churchofjesuschrist.org/gsc?lang=eng) and created an Incident in Service Now. There is now a case # assigned to it and I can track their progress in resolving it.

I might have inadvertently clicked on the wrong link to report the issue, but I have had a response from ServiceNowGSC to contact the GSD. Which if I have the opportunity to do, will probably be tomorrow!

Send a message has worked great for me until two days ago. Accepts my info, says message has been sent, but message does not send and I do not get a verification email

I have tried sending a very time sensitive email to the ward. It hasn't worked for the last 2 day. I have tried 4 times now. When I click on the contact us, it logs me out.

Same issue as others here for the last two days.

I sent a message about 10 minutes ago and included myself as a recipient. I received the message and the notification that the message was delivered within one minute

William Woodford

I received an email from my elders quorum president this afternoon that came through LCR Send a Message and seemed to arrive normally.

It did just work for me to send a message to our entire ward. The bug may be fixed.

Yeah, working now. I went into my Service Now ticket and updated my results.

I did a test with my EQ president, as he had the idea to use the Tools app. Was able to send an e-mail about as it opened my mail app on the phone. It does come from my personal e-mail address, but at least the information can be sent out.

This is the evening of 1 July, and it's not working for me. I just tried sending an email to the high councilors in our stake, and I was included on this list, and I did NOT receive the email

This has been a weekly problem for us but yet we are not getting any answers from headquarters on what to do differently or whether or not they are fixing this problem. I don’t get any confirmation email that the email went out and I have various different email extensions for members that are not receiving the email. It is also taking me a half hour or more to just create an email and then to not have it go. I would like to know when they are finally gonna get their systems operating correctly especially since this is what they want us to use. But again I do not see any answers coming through anywhere as to what the problem is, or recognizing the problem, Or giving us any idea of what to do or when it will be fixed.

The Send a Message is also not working for me. I successfully sent my weekly email to our ward on June 8, 2022 and it was received by members with both with AOL, HOTMAIL, and GMAIL domain addresses. When I sent an email to our ward on June 15, the members with HOTMAIL and GMAIL accounts received the email but the members with an AOL account did not.

Can confirm that YAHOO accounts are also NOT receiving messages sent 7/18/22 and 7/20/22 this week. Have not confirmed if AOL are also not receiving.

csession wrote: Wed Jul 20, 2022 6:14 pm Can confirm that YAHOO accounts are also NOT receiving messages sent 7/18/22 and 7/20/22 this week. Have not confirmed if AOL are also not receiving.

None of our members that have Yahoo accounts are getting any messages. This was partially working before, but now it is completely broken.

I have an email address hosted by AOL (verizon.net) and have not received any of the ward emails sent after July 1, 2022.

The last two weeks I am not getting emails that are sent via the Send A Message function in LCR. Previously I had no issue and I received them. Last week a bishopric counselor sent the program to all members and then today I sent the program to all members. Both times I didn't get the email nor did my wife and we have never had this issue.

I was able to receive emails via LCR without any trouble until I became ward executive secretary two weeks ago and I gained access to LCR, after never having had access to it before. Since then, I haven't been able to receive any emails from anyone, including myself, and I can't send emails to anyone. My stake clerk doesn't know why. Can someone help me? I have a Yahoo email account.

I wish someone from the LCR dev team would watch theses forums and respond what is happening.

Through an inside source I learned that there is a problem with messages being delivered to a set of domains including yahoo and aol. But I can’t say why or when this may be resolved — that is for them to say.

My advice? Use or get a new email address. My father was getting no end of spam and complaining … I finally stepped him through how to do it. Make a list and keep track of everything methodically. Good luck!

Adding my reply here mainly to optimistically follow the thread for potential solutions.

I have confirmed that within our ward, at least the 3 following domains are NOT receiving email from the Send a Message app:
* aol.com
* yahoo.com
* comcast.net

The "send a message" confirmation email lists emails as failing to send but emails to these domains are not listed as failing so we have no idea that these people are not receiving the emails.

Any help would be MUCH appreciated.

I am having that exact same problem.

I’m having the same issue as well with “send a message”. Thanks for identifying the affected domains. Do you know if @hotmail.com is affected? Thanks!

Confirming that we’re having issues in our unit, too, with similar domains affected (Gmail also still seems to be affected ). Any resolutions yet?

I may as well jump in on this thread too. A few weeks ago the Executive Secretary mentioned he had not been receiving the weekly ward bulletin I send out. Then last night the Adult Channel in Circles blew up with folks asking about the bulletin and why they had stopped receiving it. I started looking into it and found that all of the folks not receiving the message I send out have @yahoo email addresses. I have a smattering of folks with @gmail that don't get it either, but I get an alert after the message has been sent of those addresses and can deal with them. Some of these @yahoo folks have said that they have not received a bulletin email since May. I do not get an alert for the message failing to send to @yahoo, so far only @gmail. I went head and hit the "Submit Feedback button" before coming here to add my woes to this thread.

I've been having the same issue. This issue has been happening for at least the last couple of years. Is there an estimated time frame when this problem will be completely and permanently fixed?

Hilohi wrote: Mon Aug 01, 2022 12:47 am Is there an estimated time frame when this problem will be completely and permanently fixed?

It is unlikely we will hear about any plans for programming changes. The forum is primarily user-to-user help and support. Only when the issue is resolved will those who notice the fix post anything about it. Those who manage the programs do not visit the forum and so there is extremely little chance of getting a timeline or schedule if there is one being worked.

jdlessley wrote: Mon Aug 01, 2022 10:36 am

Hilohi wrote: Mon Aug 01, 2022 12:47 am Is there an estimated time frame when this problem will be completely and permanently fixed?

It is unlikely we will hear about any plans for programming changes. The forum is primarily user-to-user help and support. Only when the issue is resolved will those who notice the fix post anything about it. Those who manage the programs do not visit the forum and so there is extremely little chance of getting a timeline or schedule if there is one being worked.

Since this is an intermittent, ongoing and/or repetitive problem of a significant time length, we may never know if the message/email system works right or not, and we should govern ourselves accordingly.

jdlessley wrote: Mon Aug 01, 2022 10:36 am It is unlikely we will hear about any plans for programming changes. The forum is primarily user-to-user help and support. Only when the issue is resolved will those who notice the fix post anything about it. Those who manage the programs do not visit the forum and so there is extremely little chance of getting a timeline or schedule if there is one being worked.

How does anyone open a "bug" with the IT team then?

csession wrote: Mon Aug 01, 2022 11:09 am How does anyone open a "bug" with the IT team then?

Submit feedback using the link at the bottom of the Send A Message page.

I sent message to "feedback" and here's what I received about this subject:

Aug 1, 2022, 10:28 AM (1 day ago)
to me

Thank you for your feedback. As this channel is to improve the site based on member feedback, we don't typically have all the answers to current issues in LCR. To better assist you with this issue we invite you to call the Global Service Department so that an agent may better assist you over the phone.

Thank you,

Response Team

I got the exact worded reply to a feedback today. Sure sounds like a policy change to me.

ps please delete the link you posted. It should not be public.

How do I do that? figured it out. Thanks for letting me know not to put it.

I don't currently have access to Leader and Clerk Resources, but if I remember correctly, I think there are two feedback links – one that looks like a ribbon in the bottom right, and the general feedback link in the footer that's standard on all pages of the Church website. Which feedback link did you use? I would expect the ribbon feedback link to be more for gathering feature feedback, and the the one at the bottom for reporting issues.

sbradshaw wrote: Wed Aug 03, 2022 10:05 am I don't currently have access to Leader and Clerk Resources, but if I remember correctly, I think there are two feedback links – one that looks like a ribbon in the bottom right, and the general feedback link in the footer that's standard on all pages of the Church website. Which feedback link did you use? I would expect the ribbon feedback link to be more for gathering feature feedback, and the the one at the bottom for reporting issues.

Depending on what version of the web page one is blessed to fetch it all depends. I just tried it multiple times and got different feedback links and in one case where a feedback link was previously it said contact us which took me to a GSC link to open a case. Even when one clicks on feedback what opens is not the same format nor does it ask for the same type information. What presents is not consistent at all, which is one of the fundamental underlying issues with many things IT.

Probably the best way to report specific problems in LCR is to use the Help > Contact Us option (which can also be reached using the Contact Us ribbon in the lower left side of the page). This will open a case with the GSD. This page also provides the phone number for the GSD.

However, some people have reported a problem where it just logs them out when they try to use this option. But it doesn't happen for everyone.

eblood66 wrote: Wed Aug 03, 2022 10:48 am Probably the best way to report specific problems in LCR is to use the Help > Contact Us option (which can also be reached using the Contact Us ribbon in the lower left side of the page). This will open a case with the GSD. This page also provides the phone number for the GSD.

However, some people have reported a problem where it just logs them out when they try to use this option. But it doesn't happen for everyone.

The contact us option does not always appear unfortunately. But your advice is noted.

garystroble wrote: Wed Aug 03, 2022 11:30 am The contact us option does not always appear unfortunately. But your advice is noted.

The ribbon may not always be there but I'm pretty sure the menu option is.

In my browser, Firefox, there is a sidebar on the right side of the screen with the link to Contact Us.

jdlessley wrote: Wed Aug 03, 2022 1:18 pm In my browser, Firefox, there is a sidebar on the right side of the screen with the link to Contact Us.


Contacts Us.png

I have Firefox as well, and sometimes the sidebar says Feedback, not Contact Us, and does not take me to the GSD contact page.

I do not have access to LCR just received a question about a member not receiving stake emails and thought I would look on the forum to see what I could find out. I sent the feedback just via the calendar feedback. Thank you to all for your input.

Good morning, I am the first counselor in our wards relief society presidency. When I send out group emails from the leaders and clerk resources site, I no longer receive confirmation of these emails. I also add my name as one of the recipience and I'm no longer receiving those emails. Can someone please assist me in correcting this? Thanks, Patsy

patsywml wrote: Thu Aug 04, 2022 7:23 am Good morning, I am the first counselor in our wards relief society presidency. When I send out group emails from the leaders and clerk resources site, I no longer receive confirmation of these emails. I also add my name as one of the recipience and I'm no longer receiving those emails. Can someone please assist me in correcting this? Thanks, Patsy

Your post has been merged with an existing thread on the subject.

Whenever I click on Contact Us -- either the vertical tab on the right side of the page, or in the menu -- I get logged out of the system. I've been trying for weeks.

I can confirm as of 8/10/2022 that messages to AOL and GMX domains are not receiving emails through the "send a message" portal of LCR.

I've talked with GSD about the problem and they responded "leaders may need to work together and think of a method to ensure all the members receive the message." which I take to mean STOP using the Church's system for communications.

We are having several problems at both the stake level and the ward level that when we send messages via the Church email app the messages will not be consistently delivered to members with certain email addresses. For example, last week I learned that someone with a yahoo email address didn't receive a message that I sent out to the whole ward. However, when I sent him a message via another email client he received it right away. Several months ago I actually received a list of email addresses that failed after I had sent a message to the ward. If I remember correctly, they included AOL email addresses as well.

Another problem that we had was that a link to stake Zoom meeting was misdirected so many members missed the meeting. The link was displayed correctly in the email. However, when you clicked on the link it would not take you to the Zoom meeting.

Has anyone else noticed this? Is the Church aware of this? Are they working on a solution?

I hate that we cannot trust that Church email app to reliably deliver messages to intended recipients. In the meantime I plan to set up a Google Group for all active members.

Aol and Yahoo email addresses are currently not passing through the church system. Some Gmail as well, perhaps others.

As far as Zoom, our ward had something similar happen to the email about the recent 5th Sunday link we had in July. The link was correct but did not work. Something in the church system apparently messed it up.

This has been going for at least six months, perhaps much longer. Whom can we contact at Church headquarters or the Church's IT department to correct this? Surely somebody up there must be aware of it. We can't they or why won't they fix it?

fredbloem wrote: Sat Aug 13, 2022 11:40 pm Whom can we contact at Church headquarters or the Church's IT department to correct this? Surely somebody up there must be aware of it. We can't they or why won't they fix it?

You can send feedback through the feedback link found at the bottom of the page in the footer. It will be routed to the responsible entity for that program. They are aware of it and have been working on it for over a year. Changes implemented for other programs, software updates, and security updates are keeping them engaged. From our perspective it looks like they don't know about it, don't care about it, and are doing nothing. All of that is incorrect. Whether the programmers get to work on the issue until it is fixed is questionable since their daily work priorities are set by other church departments, committees, and councils.

Thank you. Considering that most stake and ward leaders don't know that the email app is defective, I think that they should disable it until it's fixed. Leaders need to be informed that they should use another email app if they want to be sure that their messages reach ALL intended recipients.

jdlessley wrote: Wed Jun 29, 2022 3:01 pm Take a look at the thread "Send a Message" Function on LCR for others reporting the same issue recently. Note in that thread the posters have identified Gmail as the email provider that has some issues.

Most of the recipients that are not receiving my emails are Yahoo emails, interestingly enough.

I've had this same issue. Emails I'm sending out to the ward using the "Send a Message" are not going out to everyone on the list, even though I verify they were on it before I sent it out. I have no idea who didn't get it other than the few that let me know. In my case, Yahoo, ymail, and aol emails have been affected.

We did have an issue with our Zoom link as well. I have my Bishopric checking into it on their end, but it sounds like it could be the church's send a message system.....

I have tried to send 4 different emails today. None of them went through to anyone. (I send things out weekly, have for over a year, and this is the first time I've had a problem.) I tried to hit the "contact us" section of LCR, and each time it told me I had "successfully logged out." I don't know who to contact or how to get this to work again. Reports, etc. seem to all work well. It's just the email. Any suggestions? It looked like a lot of people had this problem back in 2021, but I can't find anything recent.

The solution, which isn't really a practical solution for large mail outs, is to send them out using your personal email account (making sure to use BCC for privacy). Works ok for small groups such as ward/stake council, but not so much for large groups.

caillines wrote: Mon Aug 29, 2022 4:44 am The solution, which isn't really a practical solution for large mail outs, is to send them out using your personal email account (making sure to use BCC for privacy). Works ok for small groups such as ward/stake council, but not so much for large groups.

My ISP's cap is 80 recipients per mailout so I had to send split the transmissions of the ward bulletin to both the Relief Society and the elders quorum. It's a bit inconvenient, but it works.

holtjenny wrote: Fri Aug 19, 2022 12:21 pm I've had this same issue. Emails I'm sending out to the ward using the "Send a Message" are not going out to everyone on the list, even though I verify they were on it before I sent it out. I have no idea who didn't get it other than the few that let me know. In my case, Yahoo, ymail, and aol emails have been affected.

We did have an issue with our Zoom link as well. I have my Bishopric checking into it on their end, but it sounds like it could be the church's send a message system.....

Yes, as far as I know, Yahoo, ymail, and AOL email accounts are affected primarily. Perhaps in some cases gmail as well.

We've had issues with Zoom links as well in that the link would redirect to a non-working Church website instead of an actual working Zoom link. However, this has not been consistent.

This is kind of ridiculous, the church IT staff needs to step up on this one, at least let us know what's going on, what they are doing. This isn't an end-user problem, if yahoo and others have configured it to be blacklisted, it'll be blocked and sent back to the church, which means they have thousands and thousands of these things.... simple query.... talk to the domain, get off their black list, etc... whatever it is, get it done.

The idea that individual members need to send in requests is beyond silly, NOT IN THIS CASE anyway, this is a SYSTEM problem not an individual problem.

johnshaw wrote: Tue Aug 30, 2022 7:39 pm This is kind of ridiculous, the church IT staff needs to step up on this one

From what I understand, a change was made (or at least scheduled to be made last week) but even then it would take weeks before the emails would get though. I'm not sure what to make of that vague communication. I can only guess that it would take time for Yahoo's algorithms to adjust to the change and no longer see the church as a spammer.

I went and looked at a email I received via LCR earlier this month. Google gave it a passing grade for SPF, DKIM, and DMARC - all the tests that GMail uses. So, that's not it. As discussed in another thread, spamming complaints and an excess of bad email addresses seems like an likely issue. Neither one has a simple or quick fix. It's not a technical parameter that needs to be tweaked.

And why is everyone so quick to point fingers at the church when it's primarily one email system that's having a consistent issue? To what extent do we expect the church be dancing to Yahoo/AOL's tune?

russellhltn wrote: Tue Aug 30, 2022 9:48 pm

johnshaw wrote: Tue Aug 30, 2022 7:39 pm This is kind of ridiculous, the church IT staff needs to step up on this one

From what I understand, a change was made (or at least scheduled to be made last week) but even then it would take weeks before the emails would get though. I'm not sure what to make of that vague communication. I can only guess that it would take time for Yahoo's algorithms to adjust to the change and no longer see the church as a spammer.

I went and looked at a email I received via LCR earlier this month. Google gave it a passing grade for SPF, DKIM, and DMARC - all the tests that GMail uses. So, that's not it. As discussed in another thread, spamming complaints and an excess of bad email addresses seems like an likely issue. Neither one has a simple or quick fix. It's not a technical parameter that needs to be tweaked.

And why is everyone so quick to point fingers at the church when it's primarily one email system that's having a consistent issue? To what extent do we expect the church be dancing to Yahoo/AOL's tune?

Total blackout about the problem is one reason folks are upset at church IT. Leaders think emails are going through and only learn about the problem by others telling them or the few that go here read about it. Hardly the way a global institution should be letting leaders know what is going on with a vital tool. The problem is long standing, but leaders are being quite reserved in their criticism, for now at least. It does seem that their patience is wearing thin however, understandably. To what extend and for what length of time should volunteer leaders be kept in the dark on this issue?

Because regardless of algorithm's adjusting themselves, and yes, I agree there is a lot of automation going on, that can all be bypassed by having conversations.

And as Gary has mentioned as well, there have been thousands of people impacted, causing thousands of people to individually try and figure out what's going on. RSPresidents and secretaries, not to mention Young Women's orgs and Bishoprics dealing with the 'Why didn't I know about this' - Well, I sent a message, did you get it, yes, did you get it, yes... It feels like being gaslighted because, regardless of what can happen, members aren't email administrators, they'd have NO idea, and they'd spend a great deal of time trying to figure out why individuals weren't getting the emails because they'd assume the church wasn't responsible without letting us know.

A simple note that can pop-up on the Send a Message screen detailing the month-long issue is the absolute least they could do but it's just silence. It's almost like they are waiting for a committee to prioritize the work that only meets once every 4 months or so - Where's the notice to Technology Specialists or Leadership, where's the pop-up message, where is the response here on this board?

Why do we think the church can do anything, because the church is the only entity that can

johnshaw wrote: Wed Aug 31, 2022 8:26 am A simple note that can pop-up on the Send a Message screen detailing the month-long issue is the absolute least they could do but it's just silence.

I don't know if this has been discussed or not, but you say a simple note. Let's think about what that means. First of all it's not likely that they have the ability to have notes just pop up on any page they want, so that would require a code release. It would be a fairly simple change, but that does take some time. The other part of it is do you just put the message up in English? Or do you have to get it translated? Is the wording of that message something that you can just release or does it need to be reviewed? As I said I don't know what their process is or if they've even considered it, but sometimes things that seem simple aren't really as simple as they look.

Trump Card played. It's still a simple, easy solution - either resolve the issue or put in a work around, ITIL incident management 101 - if you put out an English message you'll save the vast majority of issues, it's yahoo and aol.... if it needs approval, you wake up whoever needs to be woken up and get permission to put it out there, save the members the frustration and then go about fixing the issue. But I find no evidence either is being done, it's baffling. If one of my clients isn't getting email from my company, we get on a call, we fix it. If the email is suddenly not encrypted when it should be, we get on a call and fix it... when email is not being received and is being rejected, we fix it. like you I don't know what they're doing, maybe they've been on a call for the last 3 weeks trying to figure it out, or, they aren't doing anything, but it feels like the second thing.

If only we members of the church were considered clients, but alas

Found this today by accident as was reporting another issue:

https://servicenow.churchofjesuschrist. ... _reference

Well, I see the link does not work externally. That is not very helpful.

Here is what is says, the information was posted 3 months ago:

LCR – Send a Message

Stake/district presidencies, stake/district high councilors, stake/district organization presidencies, stake/district communication specialists, stake/district communication directors, bishoprics, branch presidencies, ward/branch mission leaders, ward organization presidencies, AP/YW advisers and specialists, and email communication specialists can all use Send a Message to send group email messages to members.

Send a Message is available under the Applications tab. Leaders may select recipients based on their callings or as a group to which they belong (all women or parents of Primary children). The sender will receive a copy of the email.

All stake/district and ward/branch organization presidencies have access to Send a Message, this includes the presidents, the counselors, and the secretaries. The Ward Mission Leader also has access. Communications Specialists are new callings at the ward and stake level (Summer 2020). They only have access to send messages to the adults in the ward.

Leaders cannot copy/paste text into the message field unless they paste as plain text or pasted HTML content will prevent it from sending. This includes pictures.

Attachments may be added by ward auxiliary leaders but may be restricted by the sender’s or the receiver’s email provider.

Because members move so often, a historical record of messages is not stored in LCR.

Out-of-unit members will receive emails related to their callings (Bishopric, YW leaders, etc.) when those organizations are selected. They will not, however, receive messages sent to All Members or All Women, as their records are not technically in the ward.

Messages are sent to the individual email address on the membership record.

Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.

If an error message is received, the leader should first check his/her policy with the provider, clear cache and cookies and make sure a reliable browser is being used, such as Google Chrome or Firefox. Make sure nothing has been copied or pasted in the message field. If the problem persists, please contact the Global Services Department.

If a member is not receiving emails, please make sure the individual email field is filled out on the membership record - that is the one Send a Message uses. The member may need to check with his/her provider to make sure the policy allows group messages. Some policies do not allow members to receive group messages with attachments. The member should also check his/her junk/spam folder to make sure the messages aren't being sent there.

Please contact the Global Services Department with further questions.

KBA-27257-D9G6P0

garystroble wrote: Thu Sep 01, 2022 11:04 am Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.

That's no longer the case. Now it is sent from [Member's name] <noreply-lcr@churchofjesuschrist.org>

russellhltn wrote: Thu Sep 01, 2022 11:31 am

garystroble wrote: Thu Sep 01, 2022 11:04 am Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.

That's no longer the case. Now it is sent from [Member's name] <noreply-lcr@churchofjesuschrist.org>

Guess they need to update their hidden instructions then.

I also can confirm that no one in our ward with an aol address is receiving messages via the LCR member list. It stopped working sometime after the end of June this year.

rbrandt109 wrote: Mon Sep 12, 2022 10:51 am I also can confirm that no one in our ward with an aol address is receiving messages via the LCR member list. It stopped working sometime after the end of June this year.

Latest update that we have is that it's being worked on, but there's isn't a lot the church itself can do about it https://tech.churchofjesuschrist.org/fo ... 67#p235767

I too am frustrated by members who are not receiving emails. It's impossible to diagnose and I can't offer a solution that I have confidence will work. Asking leaders to use personal email is cumbersome and likely breaks GDPR rules.

The only thing I can contribute to this discussion is that I found it best to "compose" the email offline and then copy and paste the message after logging in to LCR and opening the send message page. Otherwise the page inactivity while typing the message might log the user out, even though the page is displayed. This might impact messages being sent out.