LCR “Send a Message” application NOT sending to yahoo.com accounts

I’m a stake clerk and send out a weekly email to all stake members for an Adult Religion class.

Last week and this week I heard from many members who did not receive the email. The common denominator was that they all have yahoo.com accounts.

Today I sent out the stake-wide email again. But this time, the message confirmation email from LCR returned the following error:

“The recipients below were rejected by the server. Please verify their email addresses.” Then it listed out more than 100 email addresses — ALL of which were yahoo.com email addresses.

Perhaps the Church’s email domain or servers have been blacklisted by Yahoo!’s email servers.

Anyone else seeing this problem?

Sincerely, Andrew

andrew.olson wrote:Perhaps the Church’s email domain or servers have been blacklisted by Yahoo!’s email servers.

I think that could be a possibility, but wonder if that would affect other units not in your stake. Some leaders want to get real chatty with the Send A Message tool and if members feel like they are getting too much, they could mark the emails as spam. I would imagine if enough individuals (using a specific email service) mark the Send A Message emails as spam, that service could begin blocking the source.

I know a few individuals who don't want emails from the church - when I use the Send A Message tool, I manually uncheck them before I send the message. It is a bit of an inconvenience, but I believe it is my responsibility to respect their wishes.

My wife sent out an email to the ward today and had the same issue. 33 emails were rejected and of those, 30 were yahoo. The other 3 were aol.

When the Send A Message tool first came out, one of our bishopric members never received them on his US Cellular service. At that time the suspicion was the process the church used to spoof the sender (which is legitimate but can also be used for spamming) was blocked outright by some services. He had to get an email at another service (such as Gmail) before they would go through.

I never heard if the issue was resolved. I think US Cellular uses Yahoo for their mail service (if I recall correctly). But this theory doesn't hold water if Yahoo accounts were receiving the emails previously and then suddenly stopped receiving them. If that is the case, I would guess that something has changed at Yahoo.

I'm the stake clerk for our stake and received the same results using the "Send a Message" utility to email all adults about our stake conference... 146 rejected email address, all with yahoo or aol accounts. The error message was the same as noted earlier in this thread... "The recipients below were rejected by the server. Please verify their email addresses." As a work around, I had to copy the list of rejected email addresses into Excel and manipulate the data into valid addresses and then resend (BCC to all) from my gmail account used for church related correspondence.

We have had the same problem. 30 messages returned, all yahoo. This has never been an issue before.

I'm a Relief Society president and had this problem yesterday, 8/17/21 , also. Yahoo and Aol addresses rejected. I hope someone finds a fix!

I'm having the same problem with yahoo and aol addresses. It worked fine previously.

I am a Relief Society President and both my counselor and I have tried to send emails to the sisters canceling an activity and the messages are not sending at all. I have a Yahoo account. On the other hand I was able through the ministering portal to send out individual emails to sisters, just not all of the sisters.

I recommend you provide feedback from the Send A Message page (button at the bottom right corner of the page). Keep in mind that this may be something in the Yahoo and AOL mail servers that the church has no control over. If it is a Yahoo and AOL issue, the only fix I know of (short of individual users complaining to Yahoo and AOL) is for individuals to change email providers to one who doesn't block the church emails.

It may not be Yahoo's fault. Unfortunately, we don't get to see the reason(s) why the email got rejected. Depending on how strict Yahoo and AOL have their server settings for receiving email, they may reject them if the church's outgoing email server(s) doesn't have one or more of the following configured correctly: SPF, DKIM, DMARC, and more recently, BIMI. These are very technical and are not something end users have to deal with. Just know that they are in place to try and reduce spam, fraudulent email, and phishing attacks.

A high level contact is needed between the Church IT department and those two ISP's. The issue can probably be resolved by an explanation and request to them from HQ.

garystroble wrote:A high level contact is needed between the Church IT department and those two ISP's.

I think they got merged. So, just one.

Even better then.

Workaround is to harvest the yahoo and aol emails from the member list and then forward bulk emails to them.

My wife is the ward email communications specialist. She has found this problem with aol, yahoo, and windstream addresses. She has a list of members with those addresses, and sends separate messages to them from her personal email account.

Those account holders can help the situation by putting ChurchofJesusChrist.org on their white list. I did that a few years ago for my Yahoo account and have yet to run into any delivery problems in getting messages sent to me from Send a Message.

Same problem in our ward. Over 100 yahoo email accounts rejected

Trying that, but so far the same results. Think the problem may be further up the stream.

garystroble wrote: Thu Aug 19, 2021 1:39 pm Trying that, but so far the same results. Think the problem may be further up the stream.

If you have an aol/yahoo account, I'd take up the matter with them directly. I'd think they'd be far more responsive to their users than from an entity that they may view as a spammer.

Assuming they view the Church that way it is up to the Church to clear that up.

I would think that an ISP would be more interested in speaking to the Church than to potentially hundreds of thousands of email accounts, one at a time.

Meanwhile, not a peep on the send a message page nor any kind of official notice from the Church about the problem. Most units will be clueless about this unless they see the threads here.

garystroble wrote: Thu Aug 19, 2021 5:47 pmI would think that an ISP would be more interested in speaking to the Church than to potentially hundreds of thousands of email accounts, one at a time.

Entities they have no relationship with are ignorable. A number of users, they need to pay attention to. It wouldn't hurt to have them hear from both.

Complaining to your service provider is something that's in your power to do. As far as asking the church to talk to them ... that's a bit out of the forums' control. My default advise here is to go with what's under your control.

I am also having the same issue where messages to yahoo.com and aol.com email addresses get rejected. Is this a new issue? It is the first time I am getting the rejection notice, and members have never commented about never getting emails.

To summarize, this is a serious technology problem the Church has and you feel it is at least partially up to the members to get it corrected. All right, let's go with your premise.

Many leaders who have the ability to use the send a message system are unaware of the problem as it is not immediately obvious, unlike other church web or member app situations. So how can they let their members know to complain to yahoo/aol if the leaders are uninformed? The number of users complaining as you suggest would surely increase if they were informed via their leaders of the problem and of the need to have the members contact their ISP.

The lack of communication to leaders here is part of the problem, and that is something the Church can easily correct, and hopefully ASAP.

I just spoke to the Global Service Center and gave them my feedback about at least letting people know about the problem. They are aware of the issue and have been receiving a lot of phone calls about it.

Thanks for that, Gary. This is really inconvenient!

I have had the same issue, 30 rejected - all either Yahoo! or aol. I tried twice from the 'send a message' on the LDS site, but then tried to send a bulk email from my personal email to those 30. All of the Yahoo! emails were rejected.

I use a yahoo.com account, have for years. This issue just began in the last week. I was receiving emails from the church system up to the 13th of August. I've tried reaching out to the Yahoo and they require payment to actually speak to someone otherwise you have to use their automated services. I've tried whitelisting the church's email domain, but that hasn't worked. This is something will need to be addressed by the church with the individual companies.

Based on some of the most recent comments, it sounds like the church is aware of the issue and is probably working on it.

I just had the same issue... Sent an email to the entire ward, noticed the yahoo/aol pattern. I cross checked against the ward list. Without exception, all US based yahoo/aol addresses did not go through. There was one yahoo France and one aol UK address, and they both went through. AOL and Yahoo are both owned by Verizon Media currently, but it is being sold off to Apollo Global Management. I wondered if maybe the sale went through and something was changed, but I can't find anything in the news. (mandatory disclosure, I work for Verizon, not that division though).

Another data point: No previous issues sending emails to all adults in the stake. Today, all 213 stake members with @yahoo, @ymail, or @aol addresses bounced back undeliverable. All other Stake members received the message.

I used an Excel formula to collect the undeliverable email addresses on the LCR confirmation email, and then resent the message blind copied to all 213 “Yahoo members” from my personal Gmail account. Most went through, but 36 still bounced back as undeliverable “because the address couldn't be found, or is unable to receive mail.” Again, this is new behavior that has not occurred prior to this week.

I am encountering the same problem with all aol and yahoo accounts. Even trying to send an email to just one individual with a yahoo or aol account results in the message "The recipients below were rejected by the server. Please verify their email addresses." Looking forward to a resolution.

We're having this issue in our stake as well. Following this thread.

We are also having this issue, but in addition to the AOL and Yahoo addresses we have 2 members with church addresses (@churchofjesuschrist.org) who were also rejected. We're in a sad state when the church domains are rejecting their own emails.

I had contacted headquarters about this and they acknowledged the issue and are working on it.

zythra wrote: Sun Aug 22, 2021 10:10 am We are also having this issue, but in addition to the AOL and Yahoo addresses we have 2 members with church addresses (@churchofjesuschrist.org) who were also rejected. We're in a sad state when the church domains are rejecting their own emails.

Are byu.edu email addresses also being rejected?

I am in the Alta View Stake - Sunridge Ward and have run into this problem both on a stake and a ward level.
I realize that the church is working on it. For now we will have to string addresses onto a personal email and send them out on our own server.
Please - please - send out a system wide message when the answer has been found so we know what is going on!
Thanks - James Peery

The church server's domain and email address (noreply@churchofjesuschrist.org) has been marked by Yahoo and AOL as a source of Spam and are now currently blocked. Resolution will not be simple.
1. The church can petition AOL and Yahoo to remove their email servers from the black list. (I hope they do this).
2. Leaders can ask members to request from Yahoo and AOL to allow noreply@churchofjesuschrist.org emails through to their inboxes. (Current process probably won't stop the automatic blacklist blockage).
3. Leaders can use their personal email accounts to send out church emails in the mean time.
4. Leaders can ask members to not use Yahoo and AOL email accounts for church communications (least effective as members will do what they want and may not monitor other accounts often).
5. Other solutions, please add your suggestions as we work our way through this large inconvenience.

zaneclark wrote: Mon Aug 23, 2021 8:53 am Is this just a coincidence that AOL and Yahoo would choose the exact same time to block church emails?

No, same ownership, basically same company now.

I just send 2 test emails to a few in the ward and they went through to an aol recipient. The problem appears to be fixed.

Some success is good news (and it appears to work for us now too!), but I would second an earlier request that a notification be posted here confirming a resolution to the issue. (An explanation of how it was resolved would be appreciated as well )

karlburk wrote: Mon Aug 23, 2021 9:05 pm ... but I would second an earlier request that a notification be posted here confirming a resolution to the issue. (An explanation of how it was resolved would be appreciated as well )

The forum is primarily user-to-user and not an official support channel. As such, we seldom get official responses to technology issues. We also do not get the how and why of issues from an official source. Even those who provide feedback through official channels seldom get any followup response to a reported issue.

Same problem August 22, 2021 on our ward level message to all adult members, and on a message to all from the stake as well. All rejected messages were from Yahoo email users. It would be nice if SLC could reach out to yahoo via back channels to see if they can change their filtering algorithm to allow messages coming thru form the Church system.

It appears to be fixed as of Monday, August 23. Please see earlier posts on this thread.

Suggest trying a test message to a few known yahoo accounts and see if it works correctly now.

As of Saturday, August 29. It still doesn't appear to be working.

I sent a ward email out this morning (8/29) and the AOL and Yahoo emails were bounced back.

We are still having problems with the church email service. I am not sure if it is only yahoo and AOL.

Having problems again today also with the yahoo and aol accounts.

Same problem here also. I can report that Thursday around 6:00pm MDT it did work. 8/29 got "The recipients below were rejected by the server. Please verify their email addresses." They were all yahoo.com email addresses

Similar problem. I'm serving as stake clerk. I recently sent a message to all adults in the stake and over 100 e-mails bounced back. All were Yahoo or AOL e-mail addresses. I was sending from a gmail account. It does seem blacklisting may be the issue.

I had the same problem on a Ward email sent out on 8/28.

Having the same issue. Stake Executive Secretary in the Indiana area, and trying to send out messages to the entire stake for stake conference. Didn't realize until I saw this thread that they are all Yahoo or aol accounts that are getting rejected. oddly enough, I even saw a few "byu.net" email addresses that were rejected as well.

Just called the Global Service Center and they are aware the issue been resurrected, and they are working on it again.

Send a message is working to Yahoo and AOL accounts as of the test message I sent just now. Hopefully it does not stop working again, especially on the weekend like last weekend.

Just wanted to come here and say that this is still a problem. (I found this thread tonight after having a similar problem>)

Definitely still a problem, and several gmail addresses are getting blocked now too including the Bishops. Big problem!!

Still a problem for us, people with yahoo accounts are receiving messages sporadically as of today.

Send a Message is still blocking yahoo, aol, some gmail, and a few others from our ward today.

Message posted by the Church on LCR today:

Sending email through Church systems

The volume of emails being sent through Church systems has increased overtime. As a result, these systems on occasion reach their maximum capacity and fail to deliver some email messages. Emails sent to Yahoo and AOL addresses have been particularly affected. Church employees are working to resolve these issues and a solution will be made available soon. We appreciate your patience.

As someone else noted, this is a pretty common problem when the sender "spoofs" its address (like the church does) because filters on big email systems (like yahoo) may flag it as spam and block everything from that sender. There are ways to manage it so things aren't blocked, but it requires some skill and knowledge of how those systems work.

Sadly, I doubt anyone in Church IT has either - at least not at the level to fix this (or they would have fixed it months ago).

However, I happen to know that our stake technology specialist (my son) manages these issues for one of the largest online retailers in the world that sends out over a billion emails a week (and used to manage it for one of the largest social media companies). Many years ago he worked in Church IT and I am pretty sure he would be happy to consult with the Church IT team (for free) to get this fixed. If anyone in Church IT happens to read this forum, or if anyone has a contact there, please feel free to pass on my contact info or to look him up.

jtjacks wrote: Wed Oct 06, 2021 5:09 pm As someone else noted, this is a pretty common problem when the sender "spoofs" its address (like the church does) because filters on big email systems (like yahoo) may flag it as spam and block everything from that sender. There are ways to manage it so things aren't blocked, but it requires some skill and knowledge of how those systems work.

Sadly, I doubt anyone in Church IT has either - at least not at the level to fix this (or they would have fixed it months ago).

However, I happen to know that our stake technology specialist (my son) manages these issues for one of the largest online retailers in the world that sends out over a billion emails a week (and used to manage it for one of the largest social media companies). Many years ago he worked in Church IT and I am pretty sure he would be happy to consult with the Church IT team (for free) to get this fixed. If anyone in Church IT happens to read this forum, or if anyone has a contact there, please feel free to pass on my contact info or to look him up.

You are making a lot of assumptions that (1) you know the cause of the issue, (2) no one at the Church has the skill set and knowledge of how email systems work to solve this, and (3) your son can just pop in and solve the problem. While your desire to be helpful is in the right place, I can assure you that (1) your speculation as to the cause is incorrect, (2) there are people inside of Church ICS and external vendors working with them who understand very well what needs to be done, and (3) they are working on the issue.

zaneclark wrote: Thu Oct 07, 2021 6:44 am Has this issue been resolved? I spent some time in creating a list of those with Yahoo and AOL accounts in our ward last week and then sent a separate copy of the newsletter to this group. Several of them reported to me that they had received 2 copies of the newsletter...

The last thing I heard is that some messages are getting through to Yahoo and AOL accounts, but not all of them. I haven't heard that it has been completely resolved yet, but the efforts to mitigate the issue have been making headway.

There is a big banner (quoted above) when you log onto LCR that talks about this, and it's still there, so I'm assuming they're still working on it.

I reached out to the product manager for LCR. He says their teams were made aware of the issue and have made several adjustments to the way emails are being sent in order to reduce the likelihood that Yahoo or AOL will block them. So, the issue should be resolved. If you are still seeing the issues with messages sent recently, then please report this in the LCR feedback/report a problem links.

scgallafent wrote: Wed Oct 06, 2021 6:20 pm

jtjacks wrote: Wed Oct 06, 2021 5:09 pm As someone else noted, this is a pretty common problem when the sender "spoofs" its address (like the church does) because filters on big email systems (like yahoo) may flag it as spam and block everything from that sender. There are ways to manage it so things aren't blocked, but it requires some skill and knowledge of how those systems work.

Sadly, I doubt anyone in Church IT has either - at least not at the level to fix this (or they would have fixed it months ago).

However, I happen to know that our stake technology specialist (my son) manages these issues for one of the largest online retailers in the world that sends out over a billion emails a week (and used to manage it for one of the largest social media companies). Many years ago he worked in Church IT and I am pretty sure he would be happy to consult with the Church IT team (for free) to get this fixed. If anyone in Church IT happens to read this forum, or if anyone has a contact there, please feel free to pass on my contact info or to look him up.

You are making a lot of assumptions that (1) you know the cause of the issue, (2) no one at the Church has the skill set and knowledge of how email systems work to solve this, and (3) your son can just pop in and solve the problem. While your desire to be helpful is in the right place, I can assure you that (1) your speculation as to the cause is incorrect, (2) there are people inside of Church ICS and external vendors working with them who understand very well what needs to be done, and (3) they are working on the issue.

The assumptions are very well said. FYI -I have had no rejects since my august post. I have nothing but praise for how well the IT folks keep up with everything

I used to receive a message saying which email addresses failed. I no longer get this message, but the emails still fail silently. People are still telling me they're not getting my emails (specifically yahoo, aol and comcast.)

This past week, I sent out a couple of emails to our stake and I'm still having issues with members not receiving these emails...including myself.

dkarbuckle wrote: Thu Oct 14, 2021 6:22 pm This past week, I sent out a couple of emails to our stake and I'm still having issues with members not receiving these emails...including myself.

Same with my RS secretary this past week. She never received a "message sent" notification or the message itself. She then tried it a second time, thinking it was her error - same thing. Some sisters (Yahoo and Gmail, surprisingly) reported to have never received it - meanwhile, I received it twice! Is there an update on this issue?

The only issue I have had reported recently is an individual using a q.com email address, they have not received emails in months though we have sent ward-wide emails each week. Is anyone aware of specific issues using that platform or any updates to share?

This continues to be an issue as of this morning, Dec. 8, 2021. I have not received any mass emails in my Yahoo account from the LCR tool since mid August 2021. As soon as I discovered that I had stopped receiving ward, stake, or Relief Society mass emails I switched to my Gmail account for all local church correspondence. I recently switched back to my Yahoo account to check and see if this problem had been resolved, but this morning when a ward Relief Society email was sent out, I did not receive it. Yahoo somehow blocked it before it could even go to my Spam folder. I also checked the list of blocked email addresses in my email settings and the noreply@churchofjesuschrist.org address is NOT on my blocked list. So, the trouble goes on....

From my observation, information and belief, not sure the Church is able to fix this issue 100% and permanently on their end.

Another data point. Members in our stake with rocketmail and hotmail addresses in their church account report not receiving a message sent December 5th to “all adult members”.

We sent a message out to our Ward this morning regarding our local weather and Sacrament meeting. All the members of our ward with yahoo.com or aol.com addresses bounced back. I know we've been able to send to these addresses in the past, did the church email system recently get added to a blocklist somewhere?

mrbitsch wrote: Sun Dec 26, 2021 8:41 pm We sent a message out to our Ward this morning regarding our local weather and Sacrament meeting. All the members of our ward with yahoo.com or aol.com addresses bounced back. I know we've been able to send to these addresses in the past, did the church email system recently get added to a blocklist somewhere?

Your post has been merged into an existing thread. As you can see, it's a known issue with no promise it will be resolved anytime soon.

russellhltn wrote: Sun Dec 26, 2021 9:33 pm Your post has been merged into an existing thread. As you can see, it's a known issue with no promise it will be resolved anytime soon.

Thanks Russel, not sure how I missed that. Any chance if anybody is aware if the church email system is using dkim signing on the messages it sends out, I know more and more mail providers are starting to drop messages without a proper dkim signature. Also, has anybody from the church contacted these email providers and asked if the church domain has been added to their reject lists? It's getting a bit disheartening as a bishopric when we use the church system to email ward members, and a large number of members don't get the message because a particular provider is blocked messages, which usually gets back to us as "well we just wish the bishopric would remember <insert group here> (usually, the RS, or the single women, or the women without priesthood holders in their home)". Yes we need to do better about checking the messages coming back to see if anybody got missed, but also it's getting to the point where we're starting to discuss going back to our own mailing lists so we don't have this problem. That really seems like a step back though because then we have to keep it up to date...

I have a yahoo email. I used to get church communications (I am exec Sec) and I have note received one in weeks.

In August 2021 for a few weeks, I received a notification of addresses that were not receiving email generated from LCR. They were all Yahoo, ymail or AOL addresses. I remember being notified at the time that it was a known issue and would be cleared up. It did resolve within a few weeks

Now in August 2022, I am hearing directly from members with Yahoo addresses that they aren't getting the emails, but this time there is no indication in the LCR report that they aren't being delivered; if members hadn't mentioned it, I wouldn't have known.

Kirstens75 wrote: Sat Aug 20, 2022 8:27 pm In August 2021 for a few weeks, I received a notification of addresses that were not receiving email generated from LCR. They were all Yahoo, ymail or AOL addresses. I remember being notified at the time that it was a known issue and would be cleared up. It did resolve within a few weeks

Now in August 2022, I am hearing directly from members with Yahoo addresses that they aren't getting the emails, but this time there is no indication in the LCR report that they aren't being delivered; if members hadn't mentioned it, I wouldn't have known.

Same here... this has been discussed before in this forum, but I can't locate it... There are 2 parts to this..the first is identifying the problem by knowing who is not receiving emails, and the second is actually fixing the problem. It has been going on for so long that I'm not hopeful it will fixed anytime soon.

We send out a weekly ward email, and none of those with yahoo and AOL email accounts receive the email. As reflected in this thread, the sender no longer receives message informing him/her that these addresses are not receiving the email.

This used to be an issue about a year ago, then it was resolved, and now it is back. It has been constant for about 2 months now.

Same here, our Ward also sends out Ward emails, and various members with Yahoo email addresses have indicated that they have not been receiving any Church emails from the Ward or Stake level for over a month. This is problematic given that members of Ward leadership are not receiving emails to their long time used Yahoo email addresses. Hopefully someone from the Church IT Department can address in some fashion.

Same here. People with yahoo.com email addresses are not receiving emails.
Anyone have a fix for this?
Perhaps they need to add <noreply-lcr@churchofjesuschrist.org> into their Contacts or something like that?

I am the ward clerk and send out a weekly email with announcements. About 3 weeks ago those members with Yahoo email addresses stopped receiving emails sent through the "Send a Message" application. There was no indication in the confirmation email that these addresses were rejected. Starting this week (9/10/22) emails stopped going through to Hotmail email addresses as well.

I just discovered our Ward is having the same issue. Is there any update on a resolution?

andrewserff wrote: Mon Sep 12, 2022 8:46 pm Is there any update on a resolution?

This post provides the best update I have seen. The post just before it in the same topic has links to several other topics where this problem has been discussed in detail.

where is the option to see the success rate?

garn12 wrote: Mon Sep 19, 2022 10:20 pm where is the option to see the success rate?

The Church does not provide that option to users. And it no longer provides a list of undelivered emails as it did at one time. I suppose they may have done that in a misguided effort to save local leaders from having to deal with the bounces. We are all paying the penalty for that decision now.

This was a problem months ago. It was resolved.
Please close this thread and stop sending any further messages.
Thanks - Jim Peery

How do I get you to stop pursuing this?
It was resolved - please close.

Try unsubscribing to this post. I think the option is at the bottom of the thread. Found under the little spanner icon.

peeryfamily wrote: Tue Sep 20, 2022 1:26 pmHow do I get you to stop pursuing this?
It was resolved - please close.

With all due respect, if this issue were resolved, people would stop complaining about it. People are posting because It isn't fixed.

Someone posted an update (about six posts above) that Church IT is working on it. That may well be true. This thread has been open for more than a year, and we have seen similar "updates" - yet the problem persists (as evidenced by other recent posts).

To all those who are affected - keep in mind that this is a user forum. It is a good place to share tips and work arounds, but it doesn't get system problems fixed. Unless something has changed recently, there is no church IT employee who monitors it, takes ownership of issues drives them to closure and reports back. If that is no longer correct, I would love to have that employee speak up.

So, if you are having an IT problem (like this email problem), call church support and have them open a ticket. If enough tickets get opened, someone in IT management may see that it is a real problem and decide to do something about it. Otherwise, we are all just talking to each other.

The Church is certainly aware of this issue, and they recently added this message on the "send a message" page...

"The Church’s email delivery via “Send a Message” in Leader and Clerk Resources has been problematic for the past several weeks. Some email providers are currently blocking email traffic from Church servers.

Church engineers are actively working on the problem both internally, with external vendors and email providers. There appears to be no “quick fix” for the issue and may continue for some time. For the best probability of not being blocked, we recommend:

Email messages sent via “Send a Message” be sent during the week instead of near peak hours of Saturday and Sunday.
Members verify that the email addresses on their Church account are correct.
Thank you for your patience as we work through email delivery problems."

I don't think it has been resolved.

As of today, November 15, 2022, this issue hasn't been resolved.

I count this as a poor performance of the church IT leadership failing to convince email providers to unblock the church messages AND to provide a way for disaffected/disgruntled people to opt out of receiving messages from the church if they prefer.

I am supposed to start as a temple worker next month and missed the communication to all temple workers to attend training.

mattprasmussen wrote: Tue Nov 15, 2022 11:26 am I count this as a poor performance of the church IT leadership failing to convince email providers to unblock the church messages AND to provide a way for disaffected/disgruntled people to opt out of receiving messages from the church if they prefer.

IT does as it's directed. You're going to have a aim a little higher for the blame.

I would point out that the unspoken church policy and Yahoo's rules are at odds with each other. Is it really the church's responsibility to resolve that?

As of today, November 15, 2022, this issue hasn't been resolved.

As of today, November 15th, the "Send a Message" functionality does have a very large disclaimer on the page, so anyone using the tool should be aware of this issue and that it has not been resolved. I'd suggest letting your Temple know that you did not receive that email, and that there are likely a number of other workers that also did not receive it. Then they will have to determine how best to proceed for their circumstances.

Unfortunately it seems that for the foreseeable future, anyone wanting to send mass emails cannot count on Send a Message to reach those they intend. Where exactly the blame lies isn't anything this Forum can resolve, we all have our own perspectives. But I'm sure there's a lot of members like yourself who are missing out on emails that leaders don't realize aren't getting to everyone.

russellhltn wrote: Tue Nov 15, 2022 11:38 am I would point out that the unspoken church policy and Yahoo's rules are at odds with each other. Is it really the church's responsibility to resolve that?

What is "the unspoken church policy" regarding email and/or contacting members? I'm not being snarky, I genuinely don't know and want to understand.

Today it's Yahoo and AOL that don't work, but at what point do disaffected member's complaints get Gmail and iCloud to block mail from the church?

I don't know as there is an official church policy, but if we look to the Savior, we have a good example: He always reached out to people at their level, never made them come to His. He always respected their agency and did not force Himself on them.

There is not an "opt-out" feature in the Send A Message tool so to avoid inflaming members who don't want to receive emails, I believe the responsibility falls on the sender to manually uncheck members who desire less (or no) contact.

mattprasmussen wrote: Tue Nov 15, 2022 11:56 am What is "the unspoken church policy" regarding email and/or contacting members? I'm not being snarky, I genuinely don't know and want to understand.

Based on observation:
- There's no way for a member to opt-out of "Send A Message" in LCR. Nor is there any real support to help senders to remove emails on a consistent basis. It's all on the sender to remove it each time they send.
- Until recently, there doesn't seem to have been any process to remove invalid emails based on error messages from the ISP.

That's straightforward and factual. The question is if there's any kind of policy behind that - such as the belief that all members should be open to receiving messages from their leaders. To be fair, I'd be hard pressed to find ANY organization that would allow someone to call themselves a member but are still able to opt-out of contact by leadership.

Where this gets to be a problem is that ISPs frown upon senders who keep sending to invalid emails. Some members have been reporting unwanted emails as spam. This causes the ISP to view the church in less than favorable light. Now you have a conflict between "the Church way" and "the Yahoo/AOL way" of dealing with email.

What we do know is the church IT people work on and develop features based on what they're told from above. I wouldn't lay the current situation at IT's feet.

russellhltn wrote: Tue Nov 15, 2022 11:38 am
IT does as it's directed. You're going to have a aim a little higher for the blame.

I would point out that the unspoken church policy and Yahoo's rules are at odds with each other. Is it really the church's responsibility to resolve that?

1. With respect, IT management does as its directed, but it falls to IT management to bring issues forward (or to just fix them). Just like in any large organization, senior people can't micromanage every issue for every department. IT needs to get it fixed, and if there is a conflict between the way email works on the internet and the way church systems work, IT management needs to bring that forward to church leadership and get a decision about how to proceed. They do NOT get to sit on their hands and wait for leadership to magically discover a problem. Its just like with FM - if the toilets in a building aren't working, FM needs to get them fixed - not wait around for direction from church management.

2. It is precisely the Church's (or more specifically, Church IT Management's) responsibility to resolve the issue if "the unspoken church policy and Yahoo's [and other major email providers like Gmail, outlook, etc.'s ] rules are at odds with each other." The email providers certainly aren't going to resolve it. Again, they should just fix it, or if there is a conflict with church policy, they need to bring it forward to church leaders to get it resolved.

Lastly, I suspect that the lack of an unsubscribe button (etc.) probably runs afoul of the CAN SPAM act, so Church IT may be having the Church operating outside US law.

However, with all of that said, Church IT management doesn't seem to follow this forum, so us discussing it is probably not going to lead to a solution.
So, I reiterate what I said above - every time you hit this problem, call church support and open a ticket (don't allow yourself to be talked out of opening a ticket). That is the only way I can see "us users" ever getting anything done.

jtjacks wrote: Tue Nov 15, 2022 4:44 pm With respect, IT management does as its directed, but it falls to IT management to bring issues forward (or to just fix them).
...
Again, they should just fix it, or if there is a conflict with church policy, they need to bring it forward to church leaders to get it resolved.

You're assuming they haven't. Given how long this has been going on, I don't see how they couldn't know. So many of the church employees are leaders in their own wards and stakes.

jtjacks wrote: Tue Nov 15, 2022 4:44 pm Lastly, I suspect that the lack of an unsubscribe button (etc.) probably runs afoul of the CAN SPAM act, so Church IT may be having the Church operating outside US law.

A quick read of it on the FCC website indicates it doesn't apply to general email. But the lack of a unsubscribe link as well as an appropriate selection for messages from ward leaders in managing the subscriptions is another suggestion of a policy.

jtjacks wrote: Tue Nov 15, 2022 4:44 pm However, with all of that said, Church IT management doesn't seem to follow this forum, so us discussing it is probably not going to lead to a solution.

That is correct.

jtjacks wrote: Tue Nov 15, 2022 4:44 pm So, I reiterate what I said above - every time you hit this problem, call church support and open a ticket (don't allow yourself to be talked out of opening a ticket). That is the only way I can see "us users" ever getting anything done.

That's making some assumptions about how the church works that may not be valid. For one, the church is not out to "serve the user" as we'd expect from most organizations. At least not "serve" in the way we're used to.

jtjacks wrote: Tue Nov 15, 2022 4:44 pm Lastly, I suspect that the lack of an unsubscribe button (etc.) probably runs afoul of the CAN SPAM act, so Church IT may be having the Church operating outside US law.

As long as a Church email is not selling commercial products and is related only to religious matters, it does not violate the Act and does not require an unsubscribe or opt-out button. Different laws apply in other countries.

The Church is very careful to follow the law. This law in particular is specifically targeted to commercial activities, not religious ones.

From what I have seen with regard to LCR Send a Message, the issue with some ISPs seems to be that there are too many messages being sent over and over to the same invalid email addresses and those addresses are not being removed from future transmissions. Different providers have different levels of tolerance for these types of things, and more and more of them are deciding not to process emails from organizations that will not clean up their email lists.

At the very least, they could create a new email address for the "send a message" so the email doesn't come from the "noreply@churchofjesuschrist.org" address that is flagged by Yahoo and AOL.

If they don't fix the underlying issue now, how long until Gmail and iCloud decide to block church mail? Then what will be the church's solution?

I expect one of the challenges may be that The Church, as an entity will not send off-topic messages, but The Church is unable to screen all messages sent by all people with access to the LCR "Send a Message" system, so there is no guarantee that all messages sent via that system conform to policy (e.g. "for Church purposes only").

Also consider that there may be recipients who report a message to their email service provider because they were only included due to a an actual member entering an email address incorrectly, or by others who may harbor animosity for some reason.

Also, the email service providers jobs are not simple either. They are understandably expected by their users to control dissemination of spam, and they rely on filtering algorithms and heuristics that frequently evolve to counter evolving methods of unscrupulous entities to circumvent these methods (by adjusting server settings, message scheduling, or even by emulating the sending of messages from a good source). Tuning these algorithms is an iterative process and seldom simple. There should be a related hint when they say "For the best probability of not being blocked, we recommend: Email messages sent via “Send a Message” be sent during the week instead of near peak hours of Saturday and Sunday." I expect a new sender email address (a tactic frequently employed by spammers) might help for a short time, but would not likely resolve the overall issue.

By all this, I don't mean to imply that I understand the issue in detail, or that any of these scenarios have actually occurred, or to excuse any party involved, but rather I would hope to encourage patience with The Church's IT department. Though, it still sounds to me like a good idea to continue reporting issues to help justify to leadership the continued need of resources for investigating and resolving the issue.

mattprasmussen wrote: Wed Nov 16, 2022 7:33 am At the very least, they could create a new email address for the "send a message" so the email doesn't come from the "noreply@churchofjesuschrist.org" address that is flagged by Yahoo and AOL.

Interesting thought, but I don't think that would help. Emails would still come from a church domain which would get the same reputation pretty quickly -- unless they set up a "dummy" account, which would make the emails look even more spammy

mattprasmussen wrote: Wed Nov 16, 2022 7:33 am If they don't fix the underlying issue now, how long until Gmail and iCloud decide to block church mail? Then what will be the church's solution?

If you scroll up in this thread, you will see that we already have/had this problem with Gmail. I don't know whether it got resolved with google or whether they just stopped sending failure notices or ??.

To Andrew and all who have experienced email not going to Yahoo.com email accounts from LCR.

I'm the product manager for the Church's email infrastructure that delivers the LCR messages to the internet email service providers. A little over a year ago Yahoo and other Verizon owned email domains started to blacklist us or severely throttle us. The biggest issue was that the Church had a lot of bad email addresses we were sending to. We've worked with the team that manages that database and we've made a lot of progress, but unfortunately, it hasn't cleared up our reputation yet with Yahoo. We are working on deploying a new solution during December to hopefully fix this once and for all.

What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

The two biggest things that hurt our email reputation is bad addresses and emails that are never opened and deleted. The worst thing is when our messages are reported as spam. Please help us improve our reputation by encouraging your members to follow good email practices.

I'll try to add a post to the system when we go live with the new solution. We could use a few prayers to help this be successful.

Mike Seawright
South Jordan Utah Stake Technology Specialist
Product Manager - Client Security and Email Services
Church of Jesus Christ of Latter-day Saints

mseawrig wrote: Mon Nov 21, 2022 8:22 am To Andrew and all who have experienced email not going to Yahoo.com email accounts from LCR.

I'm the product manager for the Church's email infrastructure that delivers the LCR messages to the internet email service providers. A little over a year ago Yahoo and other Verizon owned email domains started to blacklist us or severely throttle us. The biggest issue was that the Church had a lot of bad email addresses we were sending to. We've worked with the team that manages that database and we've made a lot of progress, but unfortunately, it hasn't cleared up our reputation yet with Yahoo. We are working on deploying a new solution during December to hopefully fix this once and for all.

What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at www.account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

The two biggest things that hurt our email reputation is bad addresses and emails that are never opened and deleted. The worst thing is when our messages are reported as spam. Please help us improve our reputation by encouraging your members to follow good email practices.

I'll try to add a post to the system when we go live with the new solution. We could use a few prayers to help this be successful.

Mike Seawright
South Jordan Utah Stake Technology Specialist
Product Manager - Client Security and Email Services
Church of Jesus Christ of Latter-day Saints

The link you provided above does not work for me, but account.churchofjesuschrist.org does work.

mseawrig wrote: Mon Nov 21, 2022 8:22 am
I'm the product manager for the Church's email infrastructure that
delivers the LCR messages to the internet email service providers.
...
The two biggest things that hurt our email reputation is bad addresses
and emails that are never opened and deleted.

Maybe you can help in resolving another issue that could potentially
impact the reputation of emails coming from LCR:

https://tech.churchofjesuschrist.org/fo ... hp?t=41439

Many spammers cannot be bothered to follow RFCs and there are various
spam rating systems in place that may score anomalies in email as
potentially coming from spam sources. Some of the spam blocking
techniques that I employ rely on the sloppiness of spammer code (and in
particular the botnet variety). Perhaps by fixing the above reported
bug, the email reputation will improve.

Even if it doesn't improve, I would think that the bug should be fixed
as it is most egregious.

Apropos, what is the proper mechanism for reporting bugs? What is the
proper channel for reporting problems with LCR? Is it the "Send
Feedback" link?

Thanks.

mseawrig wrote: Mon Nov 21, 2022 8:22 am What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

It might be worth getting approval for the LCR team to send a bulk mail to Stake Presidencies, Bishoprics, and Clerks with this information. Wrap it up in a reminder of the importance of keeping membership records up to date.

mseawrig wrote: Mon Nov 21, 2022 8:22 am To Andrew and all who have experienced email not going to Yahoo.com email accounts from LCR.

I'm the product manager for the Church's email infrastructure that delivers the LCR messages to the internet email service providers. A little over a year ago Yahoo and other Verizon owned email domains started to blacklist us or severely throttle us. The biggest issue was that the Church had a lot of bad email addresses we were sending to. We've worked with the team that manages that database and we've made a lot of progress, but unfortunately, it hasn't cleared up our reputation yet with Yahoo. We are working on deploying a new solution during December to hopefully fix this once and for all.

What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

The two biggest things that hurt our email reputation is bad addresses and emails that are never opened and deleted. The worst thing is when our messages are reported as spam. Please help us improve our reputation by encouraging your members to follow good email practices.

I'll try to add a post to the system when we go live with the new solution. We could use a few prayers to help this be successful.

Mike Seawright
South Jordan Utah Stake Technology Specialist
Product Manager - Client Security and Email Services
Church of Jesus Christ of Latter-day Saints

In the link https://account.churchofjesuschrist.org/subscriptions there is an "Unsubscribe from All" option - does this also prevent "Send a Message" from sending to that email address or does the member need to delete their email address from the system? I need to know what instructions to send when a member complains.

caillines wrote: Wed Nov 23, 2022 6:25 pm

mseawrig wrote: Mon Nov 21, 2022 8:22 am What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

It might be worth getting approval for the LCR team to send a bulk mail to Stake Presidencies, Bishoprics, and Clerks with this information. Wrap it up in a reminder of the importance of keeping membership records up to date.

The extreme irony is that some of those who should get the suggested email are not getting church emails due to the ongoing problem.

arne wrote: Fri Nov 25, 2022 12:04 pm In the link https://account.churchofjesuschrist.org/subscriptions there is an "Unsubscribe from All" option - does this also prevent "Send a Message" from sending to that email address or does the member need to delete their email address from the system?

No. It only unsubscribes you from the listed newsletters and notifications. LCR uses your individual email address (not household) that is recorded on your membership record.

mseawrig wrote: Mon Nov 21, 2022 8:22 am To Andrew and all who have experienced email not going to Yahoo.com email accounts from LCR.

I'm the product manager for the Church's email infrastructure that delivers the LCR messages to the internet email service providers. A little over a year ago Yahoo and other Verizon owned email domains started to blacklist us or severely throttle us. The biggest issue was that the Church had a lot of bad email addresses we were sending to. We've worked with the team that manages that database and we've made a lot of progress, but unfortunately, it hasn't cleared up our reputation yet with Yahoo. We are working on deploying a new solution during December to hopefully fix this once and for all.

What we need from all Stake Technology Specialists, Ward and Stake Clerks, Bishoprics, etc. is to have you encourage ward members to keep their email addresses updated at account.churchofjesuschrist.org. Once in the site, go to Contact Settings > email address and make sure your address is correct. While there, go into Email Subscriptions and uncheck any of those notifications you do not want to receive. Please subscribe only if you intend to use the settings.

The two biggest things that hurt our email reputation is bad addresses and emails that are never opened and deleted. The worst thing is when our messages are reported as spam. Please help us improve our reputation by encouraging your members to follow good email practices.

I'll try to add a post to the system when we go live with the new solution. We could use a few prayers to help this be successful.

Mike Seawright
South Jordan Utah Stake Technology Specialist
Product Manager - Client Security and Email Services
Church of Jesus Christ of Latter-day Saints

Mike, I just wanted to say thank you for providing us with an update on the problem and what your team is doing to resolve it. We understand it's not an easy problem to tackle. Looking forward to hearing an update next month!

gwvest wrote: Sun Nov 27, 2022 11:30 pm Yahoo email is blocking emails from local church units.

Back in Sept I noticed that I stopped receiving emails from my ward for Sacrament Programs and Ward Bulletins as far back as July 2022.
I asked the Bishopric if they knew anything about it and they said that other members with Yahoo accounts were saying the same thing, so I setup a new Gmail account and updated my email in LDS tools with the new email address.

Your post has been merged into an existing thread. As you can tell, the church is aware of the blockage. In particular, you may want to read this message from the product manager.

Is there an update on this situation? I have a member with an AOL email address who was receiving emails fine in August but stopped receiving them in September. We've done all the standard verifications that get email address is in the right place on her church account and that it isn't going into her spam folder.

docmagik wrote: Tue Oct 01, 2024 6:58 pm Is there an update on this situation? I have a member with an AOL email address who was receiving emails fine in August but stopped receiving them in September. We've done all the standard verifications that get email address is in the right place on her church account and that it isn't going into her spam folder.

I'm having issues at the moment too with but with some non-aol addresses. I'm trying to work out the cause, could you let me know the following:

• Does it work if you do the "send a message" with her as the only recipient?

• Is she the only one that it is not working for?

• Is there a difference between emails with and without attachments?

Just from watching the messages, it seems like the issues are ward specific. I'm suspecting that someone on the domain flagged the emails as spam and now all the email from that ward (or perhaps from that individual sender) are flagged as spam for everyone on that email domain.

If true, I don't know as there's anything that can done other than being careful that the emails are not too frequent and not being sent to those who no longer want contact.

What needs to be done seems to be out of reach to everyone in the Church. We need direct contact to the administrators of the LCR system either via phone number, ticketing system, or email. They are the only ones who can resolve this. As an email administrator, I know what needs to be done, but am powerless to make any progress because email communication, like all communication is two-way.

I am unable to recieve messages that are sent via LCR, yet my son is. This suggests to me that the Church has some kind of internal blacklist upon which my email address has been placed. Whenever someone sends me a message via LCR, they receive the following notice:

The recipients below were rejected by the server. Please verify their email addresses.

Which server? The email address has been verified to work. What next? Is there anyone in the Church who would like to step up to the plate and proffer information about this? Usually when a "server" rejects a message, there is a reason given. So what's the reason for this? The operation of LCR is too opaque to be useful at this time.

How do we get in touch with Church email administrators? Church LCR administrators? If this is not possible, why?

mseawrig wrote: Mon Nov 21, 2022 8:22 am I'm the product manager for the Church's email infrastructure that delivers the LCR messages to the internet email service providers.

Would you be willing to answer some very specific technical questions about how LCR works and why my son can receive emails from LCR but I and my wife cannot?

Thanks.

caillines wrote: Fri Oct 04, 2024 6:36 pm I'm having issues at the moment too with but with some non-aol addresses. I'm trying to work out the cause, could you let me know the following:

• Does it work if you do the "send a message" with her as the only recipient?

• Is she the only one that it is not working for?

• Is there a difference between emails with and without attachments?

Regarding your bullet items, I believe that number one isn't really relevant (at least it hasn't been in my testing).

Bullet number 2 is definitely relevant. I believe that there is an internal blacklist maintained by the Church. I cannot prove it, but everything that I've done in my testing suggests that it exists. E.g. two people who use the exact same email domain, but only one can receive the LCR messages, the other cannot.

Bullet number 3 is also relevant. There is a huge difference between messages with and without attachments, because there exists an inconvenient bug in how LCR attaches emails:

viewtopic.php?t=41439

russellhltn wrote: Fri Oct 04, 2024 7:05 pm Just from watching the messages, it seems like the issues are ward specific. I'm suspecting that someone on the domain flagged the emails as spam and now all the email from that ward (or perhaps from that individual sender) are flagged as spam for everyone on that email domain.

I believe that the issues are specific to individual wards only in the sense that individuals are organized in wards and so each ward will have it's own unique set of individuals who are unable to receive said emails. I don't believe that ISPs are blocking things because of a "ward". There is no way for an ISP to identify a "ward" or even individuals in a "ward" using just their email address. In fact, the ISP never actually sees the email address of the person who sends the email, at least not during any SMTP transaction. The SMTP envelope from generally has the form of:

<0100019286aa-bb3c-622884ec-4153-b775-af29-daf50de14955-000000@amazonses.com>

And the From header generally looks like:

Firstname Lastname <noreply-lcr@mail.churchofjesuschrist.org>

The actual email address of the member who is using LCR to send a message is included in a Reply-to header.

So the things that could potentially be blocked by an ISP are:

1) the SMTP envelope from address, or

2) if they do in-depth content scanning they may block the email based upon the fact that <noreply-lcr@mail.churchofjesuschrist.org> exists in the message headers. If they did that, however, that would block it for everyone (which doesn't seem to fit the "ward specific" hypothesis). Similarly, the ISP could block based upon the presence of @amazonses.com in the envelope from. But this too would have the effect of blocking it for everyone.

3) An ISP could also potentially scan a message for the Reply-to header and block based upon those contents, but that would then just mean that this one particular sender would be unable to use LCR to send things.

4) There is another option as to what could be blocked... the sending server's IP or network. For example, in a recent communication sent out via LCR I see IP address 54.240.9.156 which is a9-156.smtp-out.amazonses.com. If an ISP decided to block Amazon networks from delivering emails, that would impact more than just the Church, it would also impact other companies who use Amazon for delivering emails.

It seems that the Church LCR system no longer sends out emails directly using it's own IPs as it once did. Perhaps because they think Amazon will have a more reliable mechanism for delivering emails.

There may be a combination of all four happening in the wild, however, I don't think many of these are what is causing the majority of the problems.

As I've said elsewhere, I believe that there is a blacklist of some kind that is the source of the problem, and certain members of different wards somehow end up on this list. Whether the Church maintains this list and filters out those recipients when submitting to Amazon, or whether it is Amazon who is maintaining the blacklist, the effect is the same. Those members who are on it are unable to receive emails from LCR, even though their email addresses work fine everywhere else. I susepct the blacklist is internal to the Church because this problem has existed long before they started delegating delivery of emails to Amazon. So it makes it look like problems are "ward specific" but that's only because there is a random distribution of the blocking throughout the wards in the Church.

ambldsorg wrote: Sun Oct 13, 2024 9:13 am

The recipients below were rejected by the server. Please verify their email addresses.

I believe that indicates at some point in time, your mail server rejected a church email. When that happens, the church isn't going to keep sending to an address it's been told is invalid. That's one of the things that can get it labeled as a spammer.

As for how to correct this, you might check in the settings for church account as well as in the Ward Directory and Map to see if there's an option to confirm your address.

russellhltn wrote: Sun Oct 13, 2024 11:35 am When that happens, the church isn't going to keep sending to an address it's been told is invalid.

In otherwords, if what you say is correct, my suspicions are also correct. At some point in time it's possible that a delivery was rejected and that the LCR system put my email address on an internal blacklist.

However, there are numerous reasons for which an email might be rejected that do not connotate that the recipient doesn't want to receive emails or that the email address isn't legitimate or valid. For example, if a member, using LCR, sends a message that is 100MB and "the server" rejects the message as being too large, does that mean that LCR should add the email address to the blacklist?

I'll see if "validating" the email address works. In the past it hasn't, but maybe things have improved.

russellhltn wrote: Sun Oct 13, 2024 11:35 am As for how to correct this, you might check in the settings for church account as well as in the Ward Directory and Map to see if there's an option to confirm your address.

I can see no option to "confirm your address". Everything looks fine. There are no red symbols indicating that a problem exists or needs correcting. I see no button anywhere that says "Re-verify email address". So how do I get my email address (and others that I know are in this same situation) removed from the Church's LCR blacklist?

There's been some reports in the past where the ISP reports "invalid address" when it in fact is valid. Perhaps it was due to spam filters in place at the time.

russellhltn wrote: Sun Oct 13, 2024 3:29 pm There's been some reports in the past where the ISP reports "invalid address" when it in fact is valid. Perhaps it was due to spam filters in place at the time.

Precisely. There are numerous reasons for which an email sent to a given email address that is perfectly legitimate might occasionally encounter trouble in delivery, even rejected emails. Not all of them justify being placed on an internal LCR blacklist. But even if there is such a thing, it should be possible to get removed from said list through some kind of appeal. The question is, how?