Church provides a new Zoom Account to local units

The Church will begin offering one Zoom account per unit December 2020. An official communication will be sent to Technology Specialists in the coming weeks with more details. Stakes interested in signing up for Church-provided Zoom accounts before receiving the official communication can do so by visiting meet.churchofjesuschrist.org.

Please read the attached pdf for more information, and support links.

Great news for local units

The document advises us to go to meet.ChurchOfJesusChrist.org, but that site is for setting up a Google Meet account.

mevans wrote:The document advises us to go to meet.ChurchOfJesusChrist.org, but that site is for setting up a Google Meet account.

Could it be dependent on your calling, as to what you see? I'm an STS as well as a Ward Clerk and see options for Zoom as well as Google Meets.

Biggles wrote:I'm an STS ...(I) see options for Zoom as well as Google Meets.

Same here.

Zoom and Google Meet accounts are both provided on meet.churchofjesuschrist.org. Only technology specialists will have the ability to create Zoom accounts.

I'm the stake clerk and I don't see zoom. What do ward clerks see? It says there is one account per unit but it doesn't specify who it will show up for.

To take the mystery out of it, here are a couple screenshots for creating a Zoom account.
As was mentioned, you'll only see the Zoom option if you're an STS. My stake has 8 wards, so my limit is 9 accounts. The "Unit" dropdown has the stake name plus all 8 wards listed. I can create one account per ward and assign an email address to it. Each account created needs a unique email address, so the best option might be for a ward to create their own email/gmail address to use for this. Give that email address to the STS and he can create a Zoom account for you.

Mikerowaved wrote:Each account created needs a unique email address, so the best option might be for a ward to create their own email/gmail address to use for this. Give that email address to the STS and he can create a Zoom account for you.

Since I already have a gmail account set up for the Webcast box, I plan to change that to a "STS" type account and use the task-specific feature of gmail out linked by Bart

I remember when each unit was given a unit email address, such as 1234567@ldsmail.net or whatever.

Under my Stake Calling, I see my name for the calling "Assistant Technology Specialist"... this is not Stake Technology Specialist?
I ask because I do not see Zoom options in the meet.churchofjesuschrist.org link

It would be nice if Stake Clerks could be added to the allowed list for managing this.

I'm getting an error message when I select the button to enroll in Zoom:
Any thoughts on why this might happen?

j0seartur0 wrote:I see my name for the calling "Assistant Technology Specialist"... this is not Stake Technology Specialist?

No, it's not.

I am a new STS and I only see the google meet option. Am I missing something? Bishops are already stacking up to get their zoom accounts ha! I would appreciate the help.

barkeraj wrote:It would be nice if Stake Clerks could be added to the allowed list for managing this.

I'm guessing that the desire here is to have just _one_ person per stake be the manager.

If a stake doesn't have a STS, then the stake clerk (with the permission of the presidency) could also be the STS.

I'm getting the feeling that technology is moving from not just a "nice to have" at the ward/stake level, but a necessity.

danielevans wrote:I'm getting an error message when I select the button to enroll in Zoom:

Screen Shot 2020-12-11 at 9.39.40 AM.png

Any thoughts on why this might happen?

I'm also getting this error message

Error
System cannot find the church units you are associated with. Please try again later.

I am an STS, recorded in LCR, and I do not see the option to use the Zoom features. Could it also be because I am a Bishop?

How do I get this addressed, other than asking the other STS's to do it for me?

For the moment, the Stake Assistant Clerk -- Technology Specialist is the person with the keys to this kingdom.

bryanwilliams wrote:I am an STS, recorded in LCR, and I do not see the option to use the Zoom features. Could it also be because I am a Bishop?

When logged in, and while at the main LCR page, you can select one of those callings that gives you the permissions you need. This is done by clicking the calling drop-down list box to the left of the stake and ward names just below the gray menu bar. Most likely your bishop calling is the default calling when you sign into and go to LCR.

I have sent a DM to a number of you who reported problems creating accounts. Please try accessing the Zoom account creation page again. If you continue to have problems send me a DM or complete the feedback form in the portal so we can troubleshoot your issue and determine what is causing the problem. Thanks!

What is the rationale for restricting Zoom access to STS only? Other Church systems, including technology manager and webcast, allow Stake Clerks to manage accounts. I believe the inconsistency will create challenges for stakes. I strongly recommend that stake clerks be granted access to the Zoom provisioning and/or managing site.

I've got my first unit converted over (from a free Zoom account). I can see in the Zoom account that we are part of the Church's enterprise account. Everything looks good, except for the Webinar part. That does not seem to be enabled. Any ideas how to get that turned on?

I see the zoom option, but it won't let me create an account when I click create. How did you get it to work? Edit- I found that if the email already has a zoom account it won't allow creation. How do we get past this?

I am a Stake Clerk and the STS. Both callings are in LCR, but when I go to meet.ChurchofJesusChrist.org all I get is the Google Meets sign up info. And now it goes straight to a confirmation page of a new google email. What do I need to do to get to the zoom link?

bartj wrote:Zoom and Google Meet accounts are both provided on meet.churchofjesuschrist.org. Only technology specialists will have the ability to create Zoom accounts.

Thanks, bartj, this will be very helpful.

We've been using my personal paid Zoom account for the past several months so this is certainly good news. Like the others though, I only see an option to sign up for google meets when I go to meet.churchofJesusChrist.org I tried adding assistant technology specialist to my responsibility in LCR (I'm currently serving as the stake clerk) but that didn't work. Unfortunately my assistant clerk responsible for technology is going though health issues and can't serve for a time.

We took a look in the system at the users who reported only getting access to the Google Meet enrollment page and found those individuals did not have the correct calling associated to their record. In order to create a Zoom account you must have the Stake Assistant Clerk - Technology Specialist calling. This calling is technically part of the stake presidency. Those who could not access the Zoom accounts had the Assistance Technology Specialist calling, which will not work.

In the future the ability to create these accounts may be expanded, but for the time being you must be a Stake Assistance Clerk - Technology Specialist.

To verify your positions, go to the Church Account page and click on the Membership link. (https://account.churchofjesuschrist.org/membership)

If you don't see "Stake Assistant Clerk--Technology Specialist" there, you don't have the right position to accomplish this task.

pgdavi01 wrote:I am a Stake Clerk and the STS. Both callings are in LCR, but when I go to meet.ChurchofJesusChrist.org all I get is the Google Meets sign up info. And now it goes straight to a confirmation page of a new google email. What do I need to do to get to the zoom link?

Same for me. Does it take overnight for the STS calling to sync across the systems?

I am a stake assistant technology specialist and 1st counselor of the bishopric. Is my understanding correct that only the STS can setup the ward accounts then? The letter sent today made it seem that each ward technology specialist could set it up. I do not see the Zoom option when I access the meet.churchofjesuschris.org link provided in the letter posted today.

Mikerowaved wrote:To take the mystery out of it, here are a couple screenshots for creating a Zoom account.

Zoom creation 1.jpg
Zoom creation 2.jpg

As was mentioned, you'll only see the Zoom option if you're an STS. My stake has 8 wards, so my limit is 9 accounts. The "Unit" dropdown has the stake name plus all 8 wards listed. I can create one account per ward and assign an email address to it. Each account created needs a unique email address, so the best option might be for a ward to create their own email/gmail address to use for this. Give that email address to the STS and he can create a Zoom account for you.

Yes, only an individual with the Stake Assistant Clerk - Technology Specialist calling can create Zoom accounts. There is an Assistant Technology Specialist calling, individuals with this calling cannot active accounts.

sdespain wrote:Does it take overnight for the STS calling to sync across the systems?

For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.

Thank you! Getting in contact with my STS now.

bartj wrote:Yes, only an individual with the Stake Assistant Clerk - Technology Specialist calling can create Zoom accounts. There is an Assistant Technology Specialist calling, individuals with this calling cannot active accounts.

scgallafent wrote:

sdespain wrote:Does it take overnight for the STS calling to sync across the systems?

For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.

OK, well then it is not working for me then. I am the Stake Clerk and I also have the STS calling and when I go to the meet site, all I get is the "Congratulations, your new Google Account is available!" I do not have any options to create the zoom accounts.

Thanks for your help

sdespain wrote:

scgallafent wrote:

sdespain wrote:Does it take overnight for the STS calling to sync across the systems?

For this system, the calling should be visible almost immediately after it is recorded. There is typically a delay of 100 to 150 milliseconds unless there is an issue with one of the intermediate systems.

OK, well then it is not working for me then. I am the Stake Clerk and I also have the STS calling and when I go to the meet site, all I get is the "Congratulations, your new Google Account is available!" I do not have any options to create the zoom accounts.

Thanks for your help

Your STS calling has been in the system since 11:40 Mountain time. I'm not sure if having 2 callings is causing the issue.

I am the Stake Executive Secretary and I was sent the activation by my stake STS. I was able to activate my account; however, when I try to log in to zoom now with that account it says "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)". Any suggestions?

It does appear as though having multiple callings assigned to a single individual is causing some issues in the account creation process. We are working on resolving this. Sorry for the inconvenience.

Anyone figured out the following error yet?

Error
System cannot find the church units you are associated with. Please try again later.

I notice the direction for transferring a church account requires inputting the existing email as the new church account. If this is a personal email address, that would seem to create long-term issues as callings change and members move.

russellhltn wrote:I notice the direction for transferring a church account requires inputting the existing email as the new church account. If this is a personal email address, that would seem to create long-term issues as callings change and members move.

True, but once the Zoom account is successfully transferred, you can easily change the primary email address within the Zoom profile settings.

This is good news.

Unfortunately, when I go to meet.churchofjesuschrist.org and click on the Zoom Accounts for Church Units button to enroll, I'm presented with the following error:

Error: System cannot find the church units you are associated with. Please try again later.

Does anyone know what this means?
I'm wondering if my info in LCR is not complete, perhaps?

If you are getting an error trying to create an account, please complete the feedback form in the portal so we can track outstanding issues and communicate directly with you if we have additional questions or a resolution. Thanks!

I'm the STS. I created two accounts for two units. One unit called me AFTER they had approved the account. They asked me to remove it so they could use a different e-mail. I went to the site and removed the account. When I tried to create a new account, I received an error ("Error - Cannot create a new Zoom account"). I figured it would take a day or so to fix it.

An hour later, I was asked to create a new account for the stake. I went to the site and selected the stake and entered an e-mail address. Now I get the same error for that request ("Error - Cannot create a new Zoom account.")

I filled out the feedback form.
Unfortunately, the GSD doesn't service this. Any suggestions about how to fix this expeditiously?

@bartj I read the message you sent to me but the system won’t let me respond to you as I cannot yet send messages since I only recently started using the forum. Any other suggestions?

I am getting the same error that it cannot create a Zoom account. Happens for all units and email addresses I try to use, after I setup the first two units.

@mikerowaved When you say "once the Zoom account is successfully transferred, you can easily change the primary email address within the Zoom profile settings." what does successfully transferring the Zoom account consist of, if not changing the email address?

collinc wrote:Anyone figured out the following error yet?

Error
System cannot find the church units you are associated with. Please try again later.

michaelblakepoulsen wrote:This is good news.

Unfortunately, when I go to meet.churchofjesuschrist.org and click on the Zoom Accounts for Church Units button to enroll, I'm presented with the following error:

Error: System cannot find the church units you are associated with. Please try again later.

Does anyone know what this means?
I'm wondering if my info in LCR is not complete, perhaps?

Neither of you has the correct calling. If you read further up the thread, you will find the following:

Mikerowaved wrote:As was mentioned, you'll only see the Zoom option if you're an STS.

russellhltn wrote:

j0seartur0 wrote:I see my name for the calling "Assistant Technology Specialist"... this is not Stake Technology Specialist?

No, it's not.

bartj wrote:We took a look in the system at the users who reported only getting access to the Google Meet enrollment page and found those individuals did not have the correct calling associated to their record. In order to create a Zoom account you must have the Stake Assistant Clerk - Technology Specialist calling.
...
In the future the ability to create these accounts may be expanded, but for the time being you must be a Stake Assistance Clerk - Technology Specialist.

scgallafent wrote:To verify your positions, go to the Church Account page and click on the Membership link. (https://account.churchofjesuschrist.org/membership)

If you don't see "Stake Assistant Clerk--Technology Specialist" there, you don't have the right position to accomplish this task.

bartj wrote:Yes, only an individual with the Stake Assistant Clerk - Technology Specialist calling can create Zoom accounts. There is an Assistant Technology Specialist calling, individuals with this calling cannot active accounts.

We're happy to be here to help, but please take the time to read through prior messages and see if your question has already been addressed.

Any help you can provide around the 500 error “Cannot create Zoom account “ would be appreciated. I was able to set up two units. Whenever I try the third I get this error, regardless of email address or unit.
If I remove a unit, I can add it back again. But the third unit fails with this error.

Dear forum members, I could not find suggested settings for church Zoom meetings.
Setup suggestions: 
Account Default: 
o join a meeting in the waiting room - is on 
o Host video - is off
o audio and video for participants - is off at join
o join 5 mins before - is on 
o Chat and Private Chat - is off  
o Feedback to Zoom - is off
o Report to Zoom by participants for inappropriate behavior - is off
o Display end-of-meeting experience feedback survey - is on
o File transfer - is off
o Remote support - is on
o Breakout room - is enabled

Sacrament (Webinar)o join a meeting with no waiting room - is set

At the same time meetings
Relief Society Class (Meetings)
o join a meeting with a waiting room  - is set
o Chat and Private Chat - is on   

Elder’s Quorum Class (Breakout room)
o join a meeting with a waiting room - is set 
o Chat and Private Chat - is on    

Others:_________
Advanced:
Allow live streaming meetings - is on
Facebook
YouTube
Custom Live Streaming Service

pmacdee wrote:@mikerowaved When you say "once the Zoom account is successfully transferred, you can easily change the primary email address within the Zoom profile settings." what does successfully transferring the Zoom account consist of, if not changing the email address?

I was answering russellhltn, who was posting about transferring a private Zoom account over to the church's enterprize Zoom account.

When I try to create an account, I just get the message "Cannot create a new Zoom Account." So far I've only tried to create one for the Stake, not the wards. Could there be an issue if the email address we want to associate with this (the executive secretary) is also associated with an existing civilian zoom account? EDIT. Yes it appears that you must use an email address not already associated with a zoom account. So basically this means we may have to create gmail accounts for the wards. A lot of folk already have zoom accounts associated with their personal email addresses.

torriem wrote:Yes it appears that you must use an email address not already associated with a zoom account. So basically this means we may have to create gmail accounts for the wards. A lot of folk already have zoom accounts associated with their personal email addresses.

The following 2 topics will help:

Single email address for multiple virtual meeting accounts

Transfer Local Unit Zoom account to General Church account

I have been asked to request a zoom account for my ward but I'm only a ATS. We only have one STS for our stake. And unless I misunderstood the letter sent out he can only request one license. Should this not be accessible on a ATS level? Otherwise how are individual units suppose to acquire a church approved account?

rwchappell wrote:I have been asked to request a zoom account for my ward but I'm only a ATS. We only have one STS for our stake. And unless I misunderstood the letter sent out he can only request one license. Should this not be accessible on a ATS level? Otherwise how are individual units suppose to acquire a church approved account?

Please use the links to other threads in the post just before yours. Your concerns and questions are addressed in those threads.

torriem wrote:Yes it appears that you must use an email address not already associated with a zoom account. So basically this means we may have to create gmail accounts for the wards. A lot of folk already have zoom accounts associated with their personal email addresses.

According to Transfer Local Unit Zoom account to General Church account, that shouldn't be an issue. But perhaps that only works if it's a paid account and not a free one. Or, perhaps that account is already associated with another "group" (such as a group account for an employer).

Can you find out what kind of account is already associated with that email address?

I am getting the “Cannot create Zoom account “ error on several email addresses, and at least one is a paid account.
When I tried an email address with a free zoom account on it, there was no error.

Any reason why I as an STS have still not received the letter? I got caught off guard by bishops who have already received it.

I created the new google account before I was an Assistant Clerk -- Technology Specialist. I am now the STS. I still do not have the option to create the new zoom accounts. Any way to make an adjustment?

This is great news. When I told my bishop about this, he wondered how many meetings the account would be able to host concurrently. Basically, would this account be able to have multiple meetings going on at the same time? Today we had about 5 meetings (2 priesthood, 2 young women, and relief society) going on at the same time, but all limited to 40 minutes. Will this account be able to schedule those at the same time and just allow others to be the host of the meeting?

khansen188 wrote:This is great news. When I told my bishop about this, he wondered how many meetings the account would be able to host concurrently. Basically, would this account be able to have multiple meetings going on at the same time? Today we had about 5 meetings (2 priesthood, 2 young women, and relief society) going on at the same time, but all limited to 40 minutes. Will this account be able to schedule those at the same time and just allow others to be the host of the meeting?

Research and learn how to use breakout rooms which will allow all meetings to be held at once and can allow members to go between rooms.

One caution about holding simultaneous meetings - make sure the families have the devices, bandwidth, and space in the home to do that.

craiggsmith wrote:Any reason why I as an STS have still not received the letter? I got caught off guard by bishops who have already received it.

I have not yet received anything officially either. I only know about this because I haunt this forum. Leaders and clerks started contacting me today.

lajackson wrote:I have not yet received anything officially either. I only know about this because I haunt this forum.

Same here.

lajackson wrote:I have not yet received anything officially either.

Same here, however, I found the letter HERE. (Your calling will determine if you can see it or not.)

It was dated Dec 11, 2020 and addressed to: General Authorities, General Officers, Area Seventies, and the following leaders in the United States and Canada: Stake, Mission, and District Presidents; Bishops and Branch Presidents; Stake, Ward, and Branch Councils; Stake Assistant Clerks—Technology Specialists, and Assistant Technology Specialists.

Not sure why STS's didn't get the word, but at least you can read now what your leaders received.

Can Assistant STS's create Zoom accounts? This is what I got when I tried to create one.

jepthy wrote:I am getting the “Cannot create Zoom account “ error on several email addresses, and at least one is a paid account.
When I tried an email address with a free zoom account on it, there was no error.

Submit the email addresses through the feedback tool in the portal if you can. We have run into several email addresses Zoom won't transfer but we don't know why. We will escalate accounts in this state to Zoom for resolution. This is a Zoom issue that we cannot resolve.

hertzdogg wrote:Can Assistant STS's create Zoom accounts?

No. As noted earlier, at present it has to be the STS, i.e., Stake Assistant Clerk -- Technology.

russellhltn wrote:

torriem wrote:Yes it appears that you must use an email address not already associated with a zoom account. So basically this means we may have to create gmail accounts for the wards. A lot of folk already have zoom accounts associated with their personal email addresses.

According to Transfer Local Unit Zoom account to General Church account, that shouldn't be an issue. But perhaps that only works if it's a paid account and not a free one. Or, perhaps that account is already associated with another "group" (such as a group account for an employer).

Can you find out what kind of account is already associated with that email address?

Transferring the account should work regardless of whether it is a free or paid account. As noted in a previous post, for some reason Zoom is not transferring certain email addresses. You can either use different email addresses or submit the emails that won't transfer through the feedback option in the meet portal. We will escalate these to Zoom in hopes that they can resolve the issue.

After enrolling my email address for my Zoom with the local unit account I was unable to login to Zoom. I would get the error message "You cannot log into your Zoom account using this method. Contact your IT Administrator for instructions. (2,025)" Previously I would log into Zoom using Google. After switching to another email account I was able to enroll that address into the local unit Zoom account with no problem. I've verified that the local unit Zoom account will not authenticate using Google, only by using an email address and password. I had a Bishop that had the same problem I did and the resolution was the same.

Since my last post, I discovered that you don't need to change the Zoom account you logged in using Google. When you created your Zoom account the first time whatever means you used to authenticate is listed under your profile under "Sign-Email" as a Link accounts. If you only have the "google" icon listed you won't be able to authenticate to the local unit Zoom account. There is a way to add an email address as a linked account. This is an article from Zoom's KB https://support.zoom.us/hc/en-us/articl ... -Accounts- .
Hope you find this helpful.

I have confirmed that I have the Stake Assistant Clerk - Technology Specialist calling in addition to my Stake High Councilor calling and I'm unable to see the Zoom option. All I get is "Congratulations, your new Google Account is available!". I read earlier that someone was suggesting its possibly due to multiple callings. Is this confirmed? Thanks

dpgriffi wrote:I created the new google account before I was an Assistant Clerk -- Technology Specialist. I am now the STS. I still do not have the option to create the new zoom accounts. Any way to make an adjustment?

There appears to be a problem for those with multiple callings that is not allowing the option.

When I try to use a ward email account, it gives me an error, when i try to use my personal e-mail account it accepts it. Why can't I use my ward email? My zoom account is tied to the ward email account, so I would like to link the two together.

cuccardi wrote:When I try to use a ward email account, it gives me an error, when i try to use my personal e-mail account it accepts it. Why can't I use my ward email? My zoom account is tied to the ward email account, so I would like to link the two together.

How do you authenticate to Zoom using the ward email account? Do you enter the email address & password, or are you using Google or Facebook login?

russellhltn wrote:

lajackson wrote:I have not yet received anything officially either. I only know about this because I haunt this forum.

Same here.

Ok, I just got an email telling me to check the Official Communication Library.

I am the STS and am having difficulty setting up accounts at meet.churchofjesuschrist.org. When I submit an email address associated with a prior, locally-purchased zoom account, I simply get an error message. The PDF document "Transfer Local Unit Zoom Account to General Church Account" available on the site indicates it should work. Anyone else having a similar problem?

jwrichards wrote:I am the STS and am having difficulty setting up accounts at meet.churchofjesuschrist.org. When I submit an email address associated with a prior, locally-purchased zoom account, I simply get an error message. Anyone else having a similar problem?

Yes, a lot of people are.

Question: How have people been logging into this Zoom account in the past? Was it via email/password, or where they using Google or Facebook login?

We have seen two primary issues since the deployment of the Zoom accounts announcement:

- "Error Cannot create a new Zoom Account" - this is an issue with Zoom allowing the existing email address to be transferred to the Church account. If you get this message you have two options:
1) Complete the feedback form in the portal indicating you received this message and provide the email address(es) that didn't work. We will work with Zoom to see if we can get the email address transferred.
2) Use a different email address. If the existing email address is associated with a paid account, you will need to cancel that account through Zoom for billing to stop.

- "Error System cannot find the church units....." - this usually means you are trying to access the Zoom account creation page but you are not an STS. Please contact your STS in order to complete the account request process. If you were just assigned as an STS in LCR, I've been told it can take as long as 24 hours for the change to propagate through all systems.

If you run into other issues, please submit feedback through the portal. You may not hear back immediately, but we will reach out to you. Thanks!

I'm also an sts and get the option to create a Zoom account. Has anyone tried to transfer a Ward paid Zoom account to a Church account. It gives me an error that I'm assuming is because the email address is already in use in the Zoom system. Has anyone succeeded?

jlhunt wrote:Has anyone succeeded?

I have not yet heard that anyone is successful. (But if it worked, they probably did not come back to tell us.)

The post before yours has two options. I have found it easier to use the first option. I am creating new accounts and asking the stake and wards to cancel their current accounts and request refunds. Most are paying monthly and I am coordinating setting up the new account just a few days prior to their old one expiring.

Has anyone had the Webinar add-on enabled? Who would do that?

Bobc5025@gmail.com wrote:Has anyone had the Webinar add-on enabled? Who would do that?

It is not an add on. It comes with the Zoom account. Speak with your Stake Technology Specialist for an upgrade or new account. One per stake, ward or branch.

lajackson wrote:

Bobc5025@gmail.com wrote:Has anyone had the Webinar add-on enabled? Who would do that?

It is not an add on. It comes with the Zoom account. Speak with your Stake Technology Specialist for an upgrade or new account. One per stake, ward or branch.

I played with it a bit. It's set up via the web interface, but then on it's pretty much like a regular zoom meeting. You can either view it via zoom, or as we might do, via Youtube live , as a replacement for how we currently do it.

Can someone confirm if enrolling an account that already exists means you'd have to reschedule existing recurring meetings?
The "Transfer" PDF says "Following the steps provided below will: - Cancel locally purchased Zoom account" but I'm hoping that actually it just cancels the existing billing and replaces that, without canceling scheduled meetings.

Otherwise this is going to be a lot of work for a lot of clerks, and some just plain won't want to do it. Easier to pay for it out of the local budget.

andrewjorgensen wrote:Otherwise this is going to be a lot of work for a lot of clerks, and some just plain won't want to do it.

I don't have an answer to the question. It would depend on how it's done. Some are having to set up new accounts and manually cancel the old one. Clearly, nothing is going to carry over in that case.

But just for reference, how many meetings are we talking about and how long does it take to set up a meeting?

Less than a dozen I assume. I only have access to one of the accounts.

I am the ward Technology Specialist but I still get the "Unauthorized" error when trying to access meet.churchofjesuschrist.org.

spbain wrote:I am the ward Technology Specialist but I still get the "Unauthorized" error when trying to access meet.churchofjesuschrist.org.

Only Stake Technology Specialists have access. Assistants do not. And they're getting some errors as well.

I am in the system as an STS and Stk Exec Secretary - I can't remember did you say there is a glitch when multiple stake callings? I do not see the zoom request form - please advise

wong04530 wrote:I am in the system as an STS and Stk Exec Secretary - I can't remember did you say there is a glitch when multiple stake callings?

There still seems to be a glitch with multiple callings, but it works just fine for some. Also, verify that you are actually an Assistant Stake Clerk -- Technology. It needs to be that specific calling.

I requested a license for our stake using my personal email address. The procedure transferred my personal Zoom account to the Church account. This is not what I wanted, so then I tried to reverse the process by disassociating my personal Zoom account from the Church account. However, this process left the stake account stuck in Limbo. At https://meet.churchofjesuschrist.org/home/zoomenroll, our stake account is listed in the right-hand panel with the message:

Setup Not Complete
An email was sent to <my email address> with instructions on how to complete the license setup.

Note that I had already received that email and completed the license setup, then later reverted my personal Zoom account to its original state (disassociated it from the stake account), so this error message is not correct.

I want to reset the stake account and start over, assigning the account to a different email address. However, clicking on the red "Remove" button gives this error message:

Error: Cannot Remove the new Zoom Account. Please try again later.

So now, I'm stuck. How do I go about getting our stake license reset so that we can go through the license-request procedure again? I have submitted a request through the Feedback link on the https://meet.churchofjesuschrist.org/home/zoomenroll webpage a couple of days ago, but I haven't heard anything.

By the way, anyone else notice that on the https://meet.churchofjesuschrist.org/home/zoomenroll webpage, the "Request License" button used to read, "Request Lice"? They seem to have fixed that.

ulupoi wrote:I have submitted a request through the Feedback link on the . . . webpage a couple of days ago, but I haven't heard anything.

I am in line in front of you by a day and have not yet heard anything. Perhaps they were delousing. [grin]
I do not believe there is any other option at this point than just to wait, unfortunately.

lajackson wrote: Perhaps they were delousing. [grin]

That's got to be it. Oh, wait, does that mean I'm a louse? I seem to have loused up the Church Zoom account transfer system, so maybe.

We have been working with Zoom to resolve the "Cannot create a new Zoom account" error. We were informed by Zoom that they will block the transfer of licenses associated accounts that have "unresolved issues". An example they provided was a stake that signed up for a Zoom Business account with 10 users. In this scenario the primary "owner email" can't be transferred to the Church until all other "users" are disabled or removed. They didn't provide any other specific examples of unresolved issues unfortunately. I'm sure this example will apply to some getting the error message but not all.

I created a post with the information we've received but it doesn't have a lot more than this in it - viewtopic.php?f=146&t=38125.

The main thing is anyone getting this message will need to contact Zoom to figure out why their account cannot be transferred to the Church.

Are the Toll Free numbers available with the Church provided Zoom account? We live in Canada, and we had one sister who dialed into a Relief Society meeting to the Zoom phone number on our locally purchased account - and it cost her $3 for the call - she hasn't called in since. And there are a few other folks in the same boat.

Thanks

lajackson wrote:

wong04530 wrote:I am in the system as an STS and Stk Exec Secretary - I can't remember did you say there is a glitch when multiple stake callings?

There still seems to be a glitch with multiple callings, but it works just fine for some. Also, verify that you are actually an Assistant Stake Clerk -- Technology. It needs to be that specific calling.

Yes I have checked to make sure that I am the Asst Stake Clerk-technology. Is there a fix or is it just a wait game

wong04530 wrote:Yes I have checked to make sure that I am the Asst Stake Clerk-technology. Is there a fix or is it just a wait game

Assuming it was entered as a standard position (not a custom position), I don't think there's anything more that can be done at the unit end. So, either way, it's a wait game.

wong04530 wrote:Is there a fix or is it just a wait game

The site was down this evening and has just come back up. It may be worth a shot. Otherwise, no one here can fix it.

In reference to my post at 4:51pm today:

I received a follow up call from Zoom on this just now. They are looking at other options to facilitate these in a different manner. Hold off on the mass calls or emails to Zoom for another 24 hours as they look at other resolutions. I'll update the end of day tomorrow.

If you need to make the switch immediately, the only option is to use a different email address. That means if you have a paid account you'd need to cancel it as noted above.

theorbitz wrote: Research and learn how to use breakout rooms which will allow all meetings to be held at once and can allow members to go between rooms.

I can't believe that thought didn't cross my mind. I teach 4th grade professionally and have been using Zoom on almost a daily basis since the end of March. I use breakout rooms all the time with my students. Didn't even think of setting up classes to be done that way.

Thanks for the suggestion.

Is there anything further on the problem where the Meet page will not send the activation email?

lajackson wrote:Is there anything further on the problem where the Meet page will not send the activation email?

In these challenging times, I answer myself.

If I waited a few minutes, I was able to remove most of my problem children. Then, I let everything just sit overnight, as if I had made no request at all.

In the morning, I requested the accounts, received activation emails, and succeeded in setting up the accounts. A little patience (a rare commodity at the moment, I fear) went a long way.

Remember that these were new accounts, not transfers. But the activation emails each came in about 30 seconds this morning.

ulupoi wrote:I have submitted a request through the Feedback link on the . . . webpage a couple of days ago, but I haven't heard anything.

lajackson wrote:I am in line in front of you . . .

I received an email this morning addressing all of my Feedback concerns. Hopefully you also will hear soon.

Why does the church leave the Assistant Technology Clerks out of all these things? It's really frustrating to not be able to do things like creating facility work orders (which my wife, the Young Woman's President CAN do) or fully interact with the provided support tools.

I am also in the boat with those who have more than one calling. In my case, I am the Assistant Stake Clerk -- Technology for two Stakes (a Family Stake and a YSA Stake that share buildings). I can see the units for one Stake, and have successfully set up the Zoom accounts for those units. But I still cannot see the units for the other Stake. Has anyone heard any progress on the multiple calling issue?

I have a ward that would like to transfer their existing Zoom account to the new one offered by the church. I found documentation that says this is possible; however, I get an error on the meet.churchofjesuschrist.org site saying I must use a different email address. Won't that create two distinct accounts? Anyone else having this problem?

rdkent wrote:I am also in the boat with those who have more than one calling. In my case, I am the Assistant Stake Clerk -- Technology for two Stakes (a Family Stake and a YSA Stake that share buildings). I can see the units for one Stake, and have successfully set up the Zoom accounts for those units. But I still cannot see the units for the other Stake. Has anyone heard any progress on the multiple calling issue?

Send feedback on this one. That may be a case that wasn't accounted for in the system.

ulupoi wrote:

lajackson wrote: Perhaps they were delousing. [grin]

That's got to be it. Oh, wait, does that mean I'm a louse? I seem to have loused up the Church Zoom account transfer system, so maybe.

Bart fixed my problem! Thank you! We'll try again, and we'll try to get it right, this time.

@dafferngg

THANK YOU!

Just so everyone else is aware, @dafferngg's fix involves the following:

- Create a "new" Zoom account (vs signing in via Google...which is the default and totally confusing)
- When creating a new account...enter your Google email address as the email address (not using any of the automatic Google prompts)
- Set a unique Zoom password (since you're not logging in via Google)
- Confirm your personal information and email address as you normally would
- Log-in using the Zoom account every time NOT Google

I did it and it worked like a charm.

Thanks again, @dafferngg

I’m an STS. Tried moving an existing paid Zoom Pro account over to the church plan. That didn’t work, so I tried using a new email address. This generates the invite from zoom but when I click on the email link, I get an error from zoom “User not exist. (1,001)”. Anyone else having this problem, or any suggestions?
Thanks!
Mack

One of the units in our stake wants to upload images for virtual backgrounds. When we click the + to add images it says "you cannot upload images or videos due to restrictions placed by your admin". I can't tell if this is an option controlled by the Church admin or if this is a setting we can change. Anyone else able to upload backgrounds?

Question regarding getting these out to the local units: Should we set up a gmail account that is specific to the particular unit, ie, Unit1234567@gmail.com, and then email the information to each units bishopric ?? That way I would not be using my particular email on each request. As a side note, gives them an address to utilize however they desire.

Yes! I'm getting the same "User not exist. (1,001)" error message when attempting to activate the Zoom account for two (2) of our units. I've tried contacting Zoom tech support: no dice. They require the meeting ID and Host code, and of course I don't have those *since the account never activated*. I've tried cancelling ("remove") the two accounts in question from the meet.ChurchofJesusChrist.org site but that hasn't worked. Zoom won't pick up the phone because I'm not the system administrator for the entire Church account, and the Church HQ won't talk to me because it says to use this forum. What to do??? Oh yes... the other 11 accounts set up just fine, including those that I transferred from previous paid accounts.

Check the Official Notices tab under the Official Communications Library dated December 11

rscorse47 wrote:Question regarding getting these out to the local units: Should we set up a gmail account that is specific to the particular unit, ie, Unit1234567@gmail.com, and then email the information to each units bishopric ?? That way I would not be using my particular email on each request. As a side note, gives them an address to utilize however they desire.

That's certainly one way of doing it. However, I'd hold back and wait until the unit expresses interest in the offer. For some reason, my wards haven't shown much interest.

Most are already using some type of zoom, free and/or otherwise. My ward has a 40 minute limit for our sacrament meeting, which makes for a nice short meeting, but we are also meeting in person too, with a laptop running zoom at the pulpit for those at home. The biggest concern from my poll of the bishops/branch presidents, is how to use it in the basic mode, much less anything more advanced. The second counselor in our stake sets up our stake presidency and high council meetings from his personal account. We have even had persons call in (or login if they have enough cell service) while out bear hunting and hiking the mountains.

All,

We continue to work with Zoom on an automated solution to transfer accounts that have failed to transfer through the meet portal. In the meantime, we have identified an alternative method for getting these transferred. If you still have an account that could not be transferred through the portal that you would like transferred, please visit this Microsoft form survey and provide the requested information.

https://forms.office.com/Pages/Response ... VOUDRKTS4u

It is critical that you provide all the information requested and that it is accurate. We have successfully tested this with a number of accounts that could not transfer and hope this will be a means of resolving most of the outstanding transfer issues.

Thanks!

Hi I have a different issue with the Zoom Activation Process.
I have created all the emails for my stake and wards, and sucessfully registered 5 of the 9 units for a zoom account.
However for 4 of the units, I click the Zoom Activate the account link, follow the link to create account with Password, and on 4/9 I get an error " USER NOT EXIST. (1,001)" I can't get to support because it want a six digit pin code, which can't be gotten since the registration is not working, and the not so AI chat help function has no information on the error code. Any advice?

Same problem here: eight out of 10 activations worked fine. But the other two are throwing the “user not exist“ error. All attempts to resolve with Zoom have been futile. The AI chat bot can’t get past not having the host code, and the support phone is unresponsive. Church headquarters will not entertain questions pertaining to this account. Maybe when enough of us complain, somebody with authority will contact zoom and get them to fix the problem.

tkendall1 wrote:Same problem here: eight out of 10 activations worked fine. But the other two are throwing the “user not exist“ error. All attempts to resolve with Zoom have been futile. The AI chat bot can’t get past not having the host code, and the support phone is unresponsive. Church headquarters will not entertain questions pertaining to this account. Maybe when enough of us complain, somebody with authority will contact zoom and get them to fix the problem.

Please read the post that's two posts before yours. The one from "bartj".

I was successful setting up all my accounts except two that continue to give the "user not exist" error, the same as several others on here. This isn't a transfer, but using new email addresses...same process for each of our 9 units and 7 work and two fail with the "user not exist" error after receiving the email and setting it up.

Are we ok to use the MS form survey for these cases as well? And somehow note it is not a transfer?

Best,

Mack

I requested a zoom account for our stake. Our Executive Secretary, before he claimed the license deleted the current zoom account that we had with that email address and then he tried to claim the license and got User not exist. (1,001). I have tried to remove the request, but now get "Error: Unable to remove the Zoom Account. Zoom has temporarily suspended changes to this account.Please try making the requested change again in approximately 10 minutes.Contact Zoom or click here you continue to experience issues and need assistance."

Is there a way for you to remove the request so that I can request a license again for that email address so that we can request the license again?

Hi,

I couldn't find another path to resolve the "user not exist" error that I'm getting on two out of our nine unit signups, so I went ahead this morning and entered these into the Forms link (described a few posts back) even though they are not really transfers, but new emails. Hopefully this is the best path to resolution as I haven't yet seen any other ways to address it.

I'd welcome any additional guidance on how to best resolve the "user not exist" error.

Best,

Mack

• Created a new gmail account (Master Account) for the stake. StakeName@gmail.com
• Created 10 gmail aliases of that new StakeName@gmail.com account. i.e. StakeName+UnitName@gmail.com
  (the plus sign is part of the name, and email from all email addresses are managed in the Master Account INBOX)
• Created a new Zoom account for each unit (including the stake), one new Zoom account per email address/alias.

However, every time Zoom wants to contact the account manager, they're going to send an email that can only be read by whoever has StakeName@gmail.com. From what I'm reading here, that include calendar items.

I'm thinking a better plan is to create a separate gmail account for each unit and turn over that account to whoever will be managing zoom (along with the zoom login).

If it's just "noise", then no big loss.

Our stake presidency has "position" gmail accounts that are turned over to their replacement. At this point, I'm not sure what the procedure will be to turn over the account to someone else. So, a "positional" email might be a good idea.

Also, it dawns on me that it may not be a good idea to attach it to a personal account, since that would probably prevent them from having a free zoom account to help manage some aspects of Zoom they might use for other purposes (work, school, personal, etc.)

russellhltn wrote:

• Created a new gmail account (Master Account) for the stake. StakeName@gmail.com
• Created 10 gmail aliases of that new StakeName@gmail.com account. i.e. StakeName+UnitName@gmail.com
  (the plus sign is part of the name, and email from all email addresses are managed in the Master Account INBOX)
• Created a new Zoom account for each unit (including the stake), one new Zoom account per email address/alias.

However, every time Zoom wants to contact the account manager, they're going to send an email that can only be read by whoever has StakeName@gmail.com. From what I'm reading here, that include calendar items.

I'm thinking a better plan is to create a separate gmail account for each unit and turn over that account to whoever will be managing zoom (along with the zoom login).

At the start of the pandemic every ward in our stake called an assistant stake technology specialist to help with ward-specific technology needs. A zoom account assigned to the ward is definitely a ward-specific technology need. It would be nice if those assistant stake technology specialists were empowered to manage all the aspects of their responsibilities, like setting up and owning the zoom account the way they prefer.

bphilli7 wrote:It would be nice if those assistant stake technology specialists were empowered to manage all the aspects of their responsibilities, like setting up and owning the zoom account the way they prefer.

The IT infrastructure isn't there. While the ATS may be called to assist a particular ward, there's no way to indicate that in the current system. ATS rights are stake-wide. Therefor, there's no way to limit each ATS' management to their own unit's accounts.

I think the product managers had concerns about more than one person doing the managing. That would explain why only the STS can do it. (The system certainly has had enough issues. Just imagine if you added a half-dozen cooks to the kitchen.)

But once the STS links the unit with an email (and it goes successfully), the STS doesn't need to be involved. A one-time setup, and they need not be involved unless there's a need to cancel the license.

Long term, I would like the see ATS get assignments, so network access is only for "their" building(s) and not the whole stake. But I don't expect that any time soon.

My calling is assistant technology specialist and I can only see the google meet account. Should I see the Zoom sign up as well? Also, the document posted in the first post says the STS can sign up other accounts. The links in the document take you to Zoom. Are there other instructions on how to do so?

Claiming the new Zoom accounts requires the "Stake Technology Specialists".

The standard calling is Assistant Stake Clerk - Technology Specialist. Anything other than that will grant nothing.

brianwalther wrote:My calling is assistant technology specialist and I can only see the google meet account. Should I see the Zoom sign up as well?

No. Only the "Assistant Stake Clerk - Technology Specialist" aka STS will see this.

Seminary teachers have been asking for a zoom account. I told them I was only allocated one zoom license per ward.
Is there a solution planned for them, or are they to continue using their personal zoom accounts?

russellhltn wrote:There is a time to be picky.

Sigh.

Stake Assistant Clerk -- Technology Specialist

Also known as STS, but not assistant technology specialist in all of its various forms.

atflake wrote:Seminary teachers have been asking for a zoom account. I told them I was only allocated one zoom license per ward.
Is there a solution planned for them, or are they to continue using their personal zoom accounts?

I would suggest that a Seminary teacher check with the Seminary and Institute (CES) Coordinator. Many are already holding virtual Seminary. I would think that would be the way for a Seminary teacher to visit with his or her students.

Short version:
- Ward 1 with email A is in "Setup Not Complete" state, can't be removed or deprovisioned in Zoom enroll site
- Ward 2 with email B is in "Setup Complete" and working fine
- In Zoom, I changed Ward 2 sign-in to Email B. Zoom enroll site said both wards are "Complete" but only one ward will work in Zoom
- I deprovisioned one Ward 1 successfully and now Ward 2 is in a "Setup Not Complete" state and can't be removed or deprovisioned
- I can reverse the situation, but one ward is always in the "Setup Not Complete" state

Long Version
I have attempted to provision several Zoom accounts for wards in our stake and have been successful for all but one. This particular account sits in a "Setup Not Complete" state and the email address does not receive instructions. If I click the "Remove" button to deprovision the ward, I receive the message "Error: Unable to remove the Zoom Account. Zoom has temporarily suspended changes to this account.Please try making the requested change again in approximately 10 minutes.Contact Zoom or click here you continue to experience issues and need assistance." I waited several hours, tried again, but had no luck.

In an effort to figure out what is happening, I signed into a ward Zoom account that I was successfully able to provision. From there, I changed the sign-in email address of the successfully provisioned ward to the address that could not provision nor could it be removed from provisioning. I'd imagine that this is something that shouldn't be done, but it was worth a try to identify the problem. Interestingly, the Zoom enrollment/provisioning portal then showed both wards as having the same email address and both wards were in a "setup complete" state. Something is off with either the portal or the magic behind it as I didn't think we could have two wards provisioned with the same email address.

Zoom will only sign me into one of the wards with that address, so I deprovisioned one of the two wards in the enrollment portal. That ward license became available, but then the other ward tied to the email address went into the "Setup Not Complete" state. I was able to reverse the process and repeat it, with the same outcome each time. One ward is always stuck in the "setup not complete" state and won't let me deprovision the email address.

How can I get out of this situation?

I am the Ward Sunday School President. After talking it over in Ward Council today we all agreed to use the two concurrent meetings option and divide the Ward into Adult and Youth. I just set up a meeting for Adult Classes, and another for Youth Classes for noon, repeating every week. I will start both meetings on two devices in my home each week about 15 minutes early and will create breakout rooms named for the meetings of the day.

On the first and third Sundays my adult rooms will be Gospel Doctrine A, B, and C and people will choose the classroom they want to attend. My instructors will be told which class is theirs so they won't all end up in the same room. On the second and fourth Sundays we will have two rooms named Elders Quorum and Relief Society.

For the youth we will have Course 11 through 17 on the first and third Sundays, and Deacons, Teachers, Priests, Young Women (waiting for feedback from the YW Pres about the specific names for the rooms for her organization) on the second and fourth Sundays.

I sent out an email to all ward members and told them that logging in is like stepping into the foyer, but there won't be any classes in the foyer and they need to click on the breakout room icon and pick their room. This should give everyone the flexibility to find their own rooms with minimal admin involvement after the rooms have been created and named each week. It also means that one URL will work for an individual for the entire year regardless of what week it is. The job of naming the rooms is minimal, so I'll be on board every week, whether it is my organization or not, because the account is married to my personal email account (yes, I could have gone generic GMail). I was focused on what is the very easiest for all of the ward members. I'll jump through whatever technology hurdles I need to in order to make it work. Not a big deal for me.

shh24 wrote:How can I get out of this situation?

Without trying to analyze the details of your situation, I have noticed the following about the Meet Portal.

You can usually delete a "Setup Not Complete" account if you do not touch it and let it sit for a few hours. But every time you try to delete it unsuccessfully, the clock seems to start again. An overnight wait has always worked so far for me.

The Meet Portal does not handle email changes well. When you change the email address (through Zoom) for a "Setup Complete" account, it will revert to "Setup Not Complete" at the portal.

After about a week (and no touching), a "Setup Not Complete" account will go away, and the unit will revert to the list of units available to setup.

As a result of all this, I now have a unit with a fully functioning Zoom account that is also available for setup. Wanting to keep the Zoom account working, I have not touched anything about it at the Meet Portal since.

I had this same problem. Once I associated my Zoom account with the church account it would not allow me to login since I had been using Google to authenticate my account.

I received this message: You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)

After contacting Zoom support I created a new Zoom account using the same email address. It worked!!! Problem resolved!

Here's the support link to anyone with this same issue.
https://support.zoom.us/hc/en-us/articl ... -Facebook-

philburr wrote:I've got my first unit converted over (from a free Zoom account). I can see in the Zoom account that we are part of the Church's enterprise account. Everything looks good, except for the Webinar part. That does not seem to be enabled. Any ideas how to get that turned on?

I am having the same problem, have you been able to get the webinar feature to work?

Our Stake would like to request an additional Zoom account for the Special Needs Adult Mutual (SNAP) that is assigned to our Stake, who can we reach out to for an additional Zoom account?

One unit reported to me that a feature normally available in paid accounts is not accessible in their Church zoom account and the page says to contact their Zoom account administrator to enable it. Who is the administrator? Any way to enable this? Has to do with scheduling using a third party scheduler.

If our stake does not have a STS called, only ATS’s, is there someone who would have the ability to set up the accounts or do they need to call a STS to do it?

How do we get the Stake and Ward Zoom accounts set up?

cunhaka wrote:If our stake does not have a STS called, only ATS’s, is there someone who would have the ability to set up the accounts or do they need to call a STS to do it?

Another post indicated the stake clerk in a stake without a STS was able to do that.

russellhltn wrote:Another post indicated the stake clerk in a stake without a STS was able to do that.

There was talk of adding the stake clerk to the access list. It appears that this has happened, but I have not seen it announced.

This was very helpful! Thanks @Mikerowaved (also I just read your name outloud and chuckled to myself)

Zoom will not allow church to transfer the email address.

We have the same issue with the error message, "Sorry, at this time Zoom will not allow the Church to transfer the email address provided, please activate with a different email address."

Any help is appreciated.

Maelikai wrote:We have the same issue with the error message, "Sorry, at this time Zoom will not allow the Church to transfer the email address provided, please activate with a different email address."

Any help is appreciated.

Rather than trying to change over and existing license, I'd suggest attaching it to a new email. You may want to choose a email that will be a little more "permanent" and will be passed along as the callings change rather than an email belonging to an individual. I say that because there currently doesn't seem to be an approved process for moving the account to a new email.

Easy enough to make a unit specific email address, like "unit1234567@gmail.com". Looking at some of the older unit profiles, the church did something similar, except "@ldsmail.org".

Are you guys able to have a 'webinar' and a 'meeting' at the same time? I understand that we are supposed to be able to have 2 meetings at the same time with a Church Zoom account, but on our account having a webinar running means no one else can start a 'meeting', but I can start two 'meetings'. I'm just trying to make sure there isn't something wrong with our specific account and I can't find anything on Zoom support forums.

Tip - DOMAIN NAME FORWARDING - Back when we first started broadcasting meetings we registered a domain name (i.e. "loganward.org" - not the real domain) so that we could give that to all our ward members as THE url to always use to access ward broadcasts, and then we just setup that domain name to forward to whatever link we needed it to. This gave us the flexibility to try Youtube, Google Meet, and Zoom and not have to keep giving different URLs to ward members. Super glad we did it and felt it was worth $12 spent to get the domain. Just thought I'd pass this idea on to others.

Can you provide some instructions on how to switch the account once I've already tried setting it up? meet.churchofjesuschrist.org already shows that I've got the licensed successfully transferred, but now I'm getting the 2,205 error. How can I change the email without being able to log in? Thanks in advance!

jotamiller wrote:How can I change the email without being able to log in? Thanks in advance!

Who made the change? Can they tell you what they changed it to?

If you can't log in, then it would seem the only option is to use the feedback link on the meet page.

Help! I am in Taoyuan Stake in Taiwan. Currently, Stake President assigned me to below calling:
1. Stake Communication Specialist ---> This calling doesn't work to get Zoom account.
2. Add me to be "Stake Assistant Clerk--Technology Specialist".

So far, I have 3 callings on the LCR list, "bishop, Stake Communication Specialist, and Stake Assistant Clerk--Technology Specialist". I still cannot get in the Zoom account setting page.
Does the bishop calling impact that? Should I have to be removed from Stake Communication Specialist?

tian.hsi wrote:So far, I have 3 callings on the LCR list, "bishop, Stake Communication Specialist, and Stake Assistant Clerk--Technology Specialist". I still cannot get in the Zoom account setting page.
Does the bishop calling impact that? Should I have to be removed from Stake Communication Specialist?

The bishop calling is likely affecting it.

That page was originally setup for selected leaders to get a Google Meet account. Apparently having another calling that qualifies for Google Meet confuses the page and prevents you from seeing the Zoom option that you should see as a STS.

Am I correct in noting that the Church sponsored Enterprise Zoom account does not have user or group management options? Is that due to the Church sponsored account assigning "Your Role" under Account Profile as "Member"? If so, I guess that the Church sponsored Enterprise account offers limited management options. Even so, having a no-cost webinar option for Sacrament Meetings and being able to host two simultaneous meetings is still useful.

With the Professional Zoom account that I have, my role is assigned as "Owner" which allows me to manage users and groups. If there are any Church Zoom "experts" out there, I'd like to hear your suggestions for the following.

- Is there a way to assign users and groups so that EQ or RS (or any other group) can access the account using their own unique ID/password to schedule/start/manage/end meetings without being able to view meetings that others have scheduled? I'm looking for a way to maintain the Bishop's privacy when he schedules interviews with individual ward members.
- We'd rather not share the Bishop's log on credentials with anyone beyond the Executive Secretary but would like to give log on access to auxiliaries so that they can use the account, too. If an auxiliary representative (president, counselor, secretary) has a basic Zoom account, can that account be linked to the Enterprise or Professional account so that the basic account's credentials can access the licensed accounts functionality in order to schedule/host/manage meetings?

Thanks for any help you can offer.

danwillems wrote:Am I correct in noting that the Church sponsored Enterprise Zoom account does not have user or group management options? Is that due to the Church sponsored account assigning "Your Role" under Account Profile as "Member"? If so, I guess that the Church sponsored Enterprise account offers limited management options. Even so, having a no-cost webinar option for Sacrament Meetings and being able to host two simultaneous meetings is still useful.

With the Professional Zoom account that I have, my role is assigned as "Owner" which allows me to manage users and groups. If there are any Church Zoom "experts" out there, I'd like to hear your suggestions for the following.

- Is there a way to assign users and groups so that EQ or RS (or any other group) can access the account using their own unique ID/password to schedule/start/manage/end meetings without being able to view meetings that others have scheduled? I'm looking for a way to maintain the Bishop's privacy when he schedules interviews with individual ward members.
- We'd rather not share the Bishop's log on credentials with anyone beyond the Executive Secretary but would like to give log on access to auxiliaries so that they can use the account, too. If an auxiliary representative (president, counselor, secretary) has a basic Zoom account, can that account be linked to the Enterprise or Professional account so that the basic account's credentials can access the licensed accounts functionality in order to schedule/host/manage meetings?

Thanks for any help you can offer.

The unit account is a USER, so anyone who logs in with that username/password combination will see everything the unit account user has configured. If the Bishop wants to use the account for confidential interviews it would be better if you just created an event called “Bishop’s Interviews” and blocked it for three hours (or whatever). Set up a waiting room that each interviewee will go to until the Bishop admits them to his “office.” Now if the RS President wants to schedule a meeting during the same time she will create a second meeting for her activity (with its own unique meeting number) using the same credentials the Bishop used but from her personal device. This way there is no breach of confidentiality as long as the other users who know the admin credentials don’t try and join the Bishop’s meeting and see who is in the waiting room or in the meeting.

tkendall1 wrote:Yes! I'm getting the same "User not exist. (1,001)" error message when attempting to activate the Zoom account for two (2) of our units. I've tried contacting Zoom tech support: no dice. They require the meeting ID and Host code, and of course I don't have those *since the account never activated*. I've tried cancelling ("remove") the two accounts in question from the meet.ChurchofJesusChrist.org site but that hasn't worked. Zoom won't pick up the phone because I'm not the system administrator for the entire Church account, and the Church HQ won't talk to me because it says to use this forum. What to do??? Oh yes... the other 11 accounts set up just fine, including those that I transferred from previous paid accounts.

I have the same problem with one ward. I cannot remove it from the Church registry because it has not been completely created. I posted a Zoom support case, but I wonder now if they will respond. The problem is on Zoom's side because they sent the Bishop of that account an email to complete the setup.

I searched several times but I haven't found anything we can do to remedy this issue.

What we STS's (and wards) need is the Church Zoom account manager reach out to Zoom to address their problem.

You might try submitting your request through the "Give Feedback" link on the Zoom enroll webpage: https://meet.churchofjesuschrist.org/home/zoomenroll
That seems to be the most effective way of getting help with account problems. In my case, it took two or three days, but they fixed my problem.

Please can anyone help me in regards to the above subject.

Siosiua.Latu wrote: Tue Apr 05, 2022 4:48 pm Please can anyone help me in regards to the above subject.

Your stake technology specialist will be able to help you.

I have a spanish branch asking to upgrade their Zoom account to have closed caption. The upgrade is fifty dollars a year. Can this be added by having the branch be charged for the upgrade somehow?

DavidGarff wrote: Sat Oct 14, 2023 5:45 am I have a spanish branch asking to upgrade their Zoom account to have closed caption.

I thought closed captioning was already included with the enterprise Zoom account provided by the Church.

Ours does.
A couple of hearing impaired members use it regularly.