Can't Transfer Zoom License to Church Account

This post applies to those who have received the following error messages when trying to transfer a Zoom license to the Church account:

"Can't create a Zoom account"
"Zoom is not permitting this email to be transferred to the Church account"

We are sorry you are experiencing problems transferring your Zoom license to the Church account. Occasionally Zoom will not allow license transfers due unresolved issues on an account.

As an example, if a stake previously signed up for a Zoom Business account with 10 users, it will not be possible to transfer the account "owner email" to the Church until all of the associated "users" are disabled or removed.

Contact Zoom to determine what needs to be done on your account in order for the license to be successfully transferred to the Church.

Stakes that do not want to work with Zoom to fix outstanding account issues can request a Church-provided Zoom licenses with an email address that is not blocked by Zoom. Stakes that decide to do this will need to contact Zoom to cancel the old account, if desired.

Appreciate everything you are doing. Adding the ability for ASTS to do this may be extremely beneficial as my STS may not be as inclined to have a chat with ZOOM tech support.

This is an amazing thing the Church has rolled out and I believe this will help us continue to reach out during these unprecedented times.

Received a follow up call from Zoom on this just now. They are looking at other options to facilitate these in a different manner. Hold off on the mass calls or emails to Zoom for another 24 hours as they look at other resolutions. I'll update the end of day tomorrow.

If you need to make the switch immediately, the only option is to use a different email address. That means if you have a paid account you'd need to cancel it as noted above.

bartj wrote:Received a follow up call from Zoom on this just now. They are looking at other options to facilitate these in a different manner. Hold off on the mass calls or emails to Zoom for another 24 hours as they look at other resolutions. I'll update the end of day tomorrow.

If you need to make the switch immediately, the only option is to use a different email address. That means if you have a paid account you'd need to cancel it as noted above.

Another option is to change the original zoom account to another email address and then use the original email to register the new church sponsored zoom account.

theorbitz wrote:Another option is to change the original zoom account to another email address and then use the original email to register the new church sponsored zoom account.

True, but that still leaves you with manually canceling that account instead of any kind of automatic transfer.

I have tried to call Zoom about this issue, but they are only accepting calls from people with a pro account. I don’t have a pro account number to get past their dial board. Do you have a more direct phone number to use?
Thank you

I just submitted a ticket after talking to a support rep on chat, they had no clue what to do. I'll add anything useful if I get a response.

Anybody have any recent updates on this issue? It feels a lot like this license transfer process has never actually worked. I've tried with 3 different ward accounts and get the same transfer error message on all 3 tries. Without this working, the process to get these set up is *really* clunky and more complex than it should be.

Anything new on this? I have 3 wards that already have Zoom accounts and when I try to put in their email, I just get the error saying:

Error
Sorry, at this time Zoom will not allow the Church to transfer the email address provided (EMAIL ADDRESS). Please activate with a different email address.

I don't think Zoom is letting any existing accounts actually be able to convert to the church provided accounts. I'm hoping they fix things to allow this to work soon. Please update if anyone has additional info, especially those who have reached out to Zoom already.

I had no issues to enroll for Zoom accounts for our stake and units, but I'm a bit confused with the process of transferring our current licenses to Church account.

The step 1 from the instructions says to "Enter the email address associated with the locally purchased Zoom account when creating a Church account on meet.churchofjesuschrist.org."

When I go to meet.churchofjesuschrist.org as stake clerk/STS, I see "Zoom Accounts for Church Units" and "A Goolge Meet Account" enrollment at the welcome page. I don't see any option to enter an email address or anything else, so I thought that the Zoom account owner should log on instead. I asked the stake executive secretary who purchased one of the licenses to log on. As soon as he logged on, he got the message "Congratulations, your new Google Account is available!", and a new Google account name (i.e. <name>@meet.churchofjesuschrist.org) was generated automatically for him. It doesn't seem there is a way for us to transfer our licenses to Church account.

stevemartin wrote:Anything new on this? I have 3 wards that already have Zoom accounts...

Not yet. I told the wards in my stake that were on a month-to-month plan to just have them terminate their account and start using the one I setup for them. I hope that's the right call.

fano.raz wrote:When I go to meet.churchofjesuschrist.org as stake clerk/STS, I see "Zoom Accounts for Church Units" and "A Goolge Meet Account" enrollment at the welcome page. I don't see any option to enter an email address or anything else,

Click on the "Zoom Accounts for Church Units". Then you'll get that option.

However, a number of people are reporting problems with that process. Maybe you'll have better luck.

Mikerowaved wrote:I told the wards in my stake that were on a month-to-month plan to just have them terminate their account and start using the one I setup for them. I hope that's the right call.

That is the way I did all of mine.

All,

We are still working with Zoom to figure out why certain accounts are not transferring as expected. I don't expect to have much more from them this week. If you really need the Church-provided Zoom account this weekend, please submit an alternative email address during the account creation process on the meet.churchofjesuschrist.org portal. We are hopeful an alternative account transfer option can be identified and deployed before the end of the month.

Thank you for all you do. I hope you have a great weekend.

Thanks,
Bart

Bartj says "Contact Zoom to determine what needs to be done on your account in order for the license to be successfully transferred to the Church."

How? I don't have a 9 or 10 digit account number to get past the virtual screener. Zoom locked up and then deleted a business zoom account and will not allow the owner to move forward towards resolution. Meanwhile, the Ward account cannot be transferred as meet is locked up. Any suggestions will be appreciated!-

shermanhebein wrote:Meanwhile, the Ward account cannot be transferred as meet is locked up.

Meet? If you're referring to Google Meet, there is no way to transfer. We're talking about transferring a Zoom account.

Russelhltn,

The meet I am referring to is meet.churchofjesuschrist.org, not Google Meet. I am talking about transferring a Zoom account.

In what way is meet locked up?

I have a personal (free) Zoom account, and if I log into the web page (using email and password), I can see a 10 digit account number. I'd think that you could do the same with the account you're trying to transfer.

All,

We continue to work with Zoom on an automated solution to transfer accounts that have failed to transfer through the meet portal. In the meantime, we have identified an alternative method for getting these transferred. If you still have an account that could not be transferred through the portal that you would like transferred, please visit this Microsoft form survey and provide the requested information.

https://forms.office.com/Pages/Response ... VOUDRKTS4u

It is critical that you provide all the information requested and that it is accurate. We have successfully tested this with a number of accounts that could not transfer and hope this will be a means of resolving most of the outstanding transfer issues.

Thanks!

Has any progress been made on this issue of transferring a pre-existing Pro account to a Church account? Yes, I waited until the first of the year to create these accounts and now I see these issues. Half my wards did not have Pro accounts so I was easily able to create the new church accounts for them. Half had acquired Pro accounts and I cannot get any of these to transfer as I get the same errors everyone else are getting. I have sent mail to mht with no response and I just opened a ticket with Zoom today. Right now all the Pro accounts in our Stake will most likely stay in place and we will simply have to create new accounts to get things moving. Perhaps Zoom will give me advice on fixing the transfer or how to migrate the Pro accounts to the newly created Church accounts. If I have missed some announcement, article, or memo on how to resolve this please let me know.

poswald wrote:Right now all the Pro accounts in our Stake will most likely stay in place and we will simply have to create new accounts to get things moving. Perhaps Zoom will give me advice on fixing the transfer or how to migrate the Pro accounts to the newly created Church accounts. If I have missed some announcement, article, or memo on how to resolve this please let me know.

Unless the stake payed for a full year, it's probably not worth the hassle to convert it.

I do have a theory that there may be something about the Pro account that makes it hard to transfer. Perhaps it's the method of login, or perhaps it's because there are multiple logins under the account to be converted.

Please note, that with the church account, the ward has only one login. Since the account can only have two meetings going at the same time, care will need to be taken as to who has access to the account and coordination to make sure no one tries to start a third meeting.

We have multiple accounts within our Stake and Wards that are Pro accounts. All subscribed for a year. Zoom support is of no help as I do not have enough information about the Church Zoom contract and such to help. We will simply move forward with setting up all new email addresses and such for the Church Zoom accounts and be done with this nonsense.