Cannot recover LDS account

I am asking for help for a fellow high councilor that is learning about technology. He setup an LDS account years ago with his wife's email account which is not live anymore. When attempting to change a password, the email is sent to an inactive email account. He did not have a cell number when he setup the account so has no way to change the password.

A valid email address is not required to recover any aspect of an LDS Account. Follow the instructions provide here. Once the account is recovered then the contact information can be changed in the account.

Clerks can change the email addresses associated with your membership record. I don't know (but I assume) that when a clerk changes your membership record email address, your LDS Account recovery email address is also updated. Maybe someone can verify that.

sbradshaw wrote:I don't know (but I assume) that when a clerk changes your membership record email address, your LDS Account recovery email address is also updated. Maybe someone can verify that.

If the member email address is changed through the Directory or through LCR a change of email address notice is sent as well as an email verification message.

quayledm wrote:I need a new password but do not have the old one. Quayledm

Go to the LDS Account sign-in page and click the link "Forgot your password?" You will then be prompted to enter the username and then click the Recover button. A portion of the registered email address for the account will be displayed. If that address is still valid then click The Continue button. An email will be sent to the that email address with instructions on resetting the password.

How can I recover my account when I forgot my email address and mobile number?

julieannesagun wrote:How can I recover my account when I forgot my email address and mobile number?

I'm not certain whether the option still exists to recover based on a MRN, but that might be worth at least an attempt. Please see the announcement topic in the Church Account subforum: viewtopic.php?f=92&t=30383

If all else fails, your ward clerk can arrange contact with the Global Service Center.

julieannesagun wrote:How can I recover my account when I forgot my email address and mobile number?

The recover by membership record number (MRN) is not an option at the Church Account sign in page. It is available at familysearch.org. Others have reported success using the recovery by MRN in familysearch.org.

Yes: familysearch.org is what you want to try before contacting the GSC!

My sister wants to enroll in BYU Pathway but she forgot her church account so what we did is we put her MRN and her birth date. The system appears there's an error appeared and it says: There was an issue processing your request. Please try again later. We waited an hour then still it happens again. We tried attempt in the next day but still, it happens again.

jaredwenceslao wrote:My sister wants to enroll in BYU Pathway but she forgot her church account so what we did is we put her MRN and her birth date. The system appears there's an error appeared and it says: There was an issue processing your request. Please try again later. We waited an hour then still it happens again. We tried attempt in the next day but still, it happens again.

At the top of the 'Church Account' subforum is a 'please read first' announcement topic. It describes several ways to recover an account. It's here: viewtopic.php?f=92&t=30383

One of the options is to contact your ward/branch clerk. He can arrange contact with the Global Service Department, and they can fix essentially anything, though they may need some more information to make sure it's really you (rather than an imposter) who is trying to recover the account.

I have been trying all morning to purchase an item on LDS.org. l have changed my user name a couple of times, my password about four times and it has locked me out. What do I do, how can I fix this?

dglehmann wrote:I have been trying all morning to purchase an item on LDS.org. l have changed my user name a couple of times, my password about four times and it has locked me out. What do I do, how can I fix this?

IIUC, the lockout will cure itself after a period of time. I don't recall exactly how long. If the matter is urgent, your ward clerk can put you into contact with the Global Service Department who can probably solve the problem. At the top of the Church Account forum is a 'please read first' thread with several suggestions, including contacting your ward clerk.

I am trying to help a member in our ward. He can log onto Family Search but can not log onto LDS.org. He has tried to reset his password using his email address mobile phone number, DOB and MRN. However, an error comes up stating 'An account matching the MRN and Birth date you have entered was not found. Please double check your data was entered correctly." His DOB and MRN are correct on church records.

bparaha wrote: Sun Aug 22, 2021 3:14 am However, an error comes up stating 'An account matching the MRN and Birth date you have entered was not found. Please double check your data was entered correctly." His DOB and MRN are correct on church records.

What happens if he tries to create a church account using his MRN? Is it possible he never created one?

Hi I am trying to help a member log onto LDS.org. However, he is unable to but his log-on details work on Family Search. He has tried resetting his account using email address, mobile phone, MRN, and DOB. However, it states the account matching DOB and MRN was not found. Please can you advise what we can do next.

bparaha wrote: Sun Aug 22, 2021 7:55 pm Hi I am trying to help a member log onto LDS.org. However, he is unable to but his log-on details work on Family Search. He has tried resetting his account using email address, mobile phone, MRN, and DOB. However, it states the account matching DOB and MRN was not found. Please can you advise what we can do next.

My guess, and it's just a guess, is the member created a Family Search account but _not_ a Church Account. In that case, the solution is to create a Church Account. Then, if necessary, he might need to merge the old Family Search account with the new Church Account.

Hi the member definately had the LDS account before the Family Serach account. How would I merge the both as suggested?

bparaha wrote: Tue Aug 24, 2021 3:55 am How would I merge the both as suggested?

I'm assuming you're a clerk. The only thing you can do is pass along the phone number for support to the member. GSD will not work with someone "on behalf" of another adult.

How can I can recover my password when I don't remember any of the email or mobile number?

aliinuunat wrote: Wed Aug 10, 2022 1:31 pm How can I can recover my password when I don't remember any of the email or mobile number?

There is a 'Please Read First' announcement thread/topic at the top of the Church Account forum. This is the thread: https://tech.churchofjesuschrist.org/fo ... hp?t=30383 It has answers to most questions. If nothing else works, ask your ward clerk for the contact information for the Global Services Department. They can fix anything that can be fixed.

Please help me to recover my old Lds account.. I can't verify because i lost my Old sim number and i forgot my email so I decided to create new one I got access the new one but interms of MRN number it's says you cannot access because you need to recover your old account. i need my account of lds so that i can enroll INSTITUTE ONLINE PLEASE HELP ME or email me through this Gmail. [email removed]

Please see the announcement topic/thread at the top of this forum or follow this link: viewtopic.php?t=30383

It sounds as if you'll likely need to ask your ward clerk for the phone number for the Global Services Department. They'll have to verify your identity (and that it's not a scammer trying to take over your account), but they should be able to get things fixed.

I am wanting to recover my someone else's username and password but he's not using the old number and email associated with the account anymore. I need help, please.

Romeodbeadeh wrote: Mon Apr 27, 2026 3:18 pm I am wanting to recover my someone else's username and password but he's not using the old number and email associated with the account anymore. I need help, please.

The post immediately above yours has a link to information that you will likely find helpful. It sounds like you'll probably have to have the member call the GSD.