Not accepting my Member number

When i update if from saying i am not a member, and i add in my Member #, it rejects it and says it does not match my birthdate. How do i make it accept my Member #?

First, verify with your ward clerk that it is your number. If you're looking at your temple recommend, it could be wrong.

Second, one reason it may reject your number is if it's associated with another account. At the login screen, select "forgot username" and use your MRN to recover it.

Hi my account is not working.. I'm using my sisters account to post this.
I never have opened account but when I try to register my account already has been registered.
I tried forgot password and username options but when my account was created wrong information have been provided.
Now I cant access to it please help!!!!!!!!!!!

agvaanm wrote:Hi my account is not working.. I'm using my sisters account to post this.
I never have opened account but when I try to register my account already has been registered.
I tried forgot password and username options but when my account was created wrong information have been provided.
Now I cant access to it please help!!!!!!!!!!!

Which recovery option(s) did you use? Did you try recovering with your membership record number? What error did you get?

My sister has made an LDS account but every time we go to put in her MRN it says "THE MRN YOU ENTERED IS ALREADY IN USE" we have tried to revocover her username and password but nothing has been sent to her, or worked.

When you use the recover username ("Forgot your username?), make sure to select the "Membership Record Number (MRN)" option. When that is selected you will have to enter your birth date. Nothing will be sent to you. The system searches for the account username associated with the MRN and confirmed by the birth date. When it is found you will be given the username associated with your MRN. Then you can proceed to reset the password. Also use the "Membership Record Number (MRN)" option. Once again, nothing will be sent to an email address nor will a text message be sent. Once the account has been recovered then you should check the account contact information.

Note that you should get your MRN from your ward clerk as any other source, such as a temple recommend, can be incorrect. Also use the birth date in your membership record. If the birth date in the membership record is not correct, you can get that corrected after you recover your LDS Account.

Trying to recover the user name for a member, but always get this message: This recovery option is not available for this account. Please try another option.

All other recovery methods give the same message. Do I have to call the Church?

jwaynerogers wrote:Do I have to call the Church?

It looks that way. What calling does the person have? The system may not allow the recovery of "high value" accounts, like bishops and stake presidents. Otherwise, it would be too easy to hack into their accounts.

We are in a district, and he is the Executive Sec. Maybe that is why. His account was set up a while ago, and he has not needed to use it till now. There is a form he has to get to, which was on MLS, but is not on the internet side. He is very frustrated.

My wife was called as the Relief Society President. She does not remember her user name/password and the email used no longer exists, when we try to recover her account using the MRN and birtday we get the account does not exist. But when we try to create an account we get the account already exists. What are our next steps?

Make sure you are using her MRN that the clerk prints out. Sometimes the number is written incorrectly on the back of temple recommends.

Do you have an active LDS account? If so check to see what email is listed for your wife there (not the household email, the individual email). That would be the current email her account might be linked to. You could try recovering that way. Recently LDS account emails were merged with the ward directory emails for most members. It's worth a shot if you can't contact the ward clerk right away.

Remember you need to use what ever birthday is listed on the record the ward clerk pulls for your wife. That is what the MRN is tied to.

Im trying to recover my account that is connected with my MRN, however the recovery option to enter MRN does not appear when I click on to "Forgot username" , Only the options Email and Phone number appear. When I choose these options it continues to recover the account that my MRN is NOT connected to, which is the account I am using now. I have with me my MRN however when I continue to enter my MRN it says "Account already exists"

FaavaeToilalo wrote:however the recovery option to enter MRN does not appear when I click on to "Forgot username" ,

Yes, that option was removed. You'll have to ask your ward clerk to put you in contact with support to locate the old account.

I need help with my account please. I try to recover account through Membership Record but an error popped up saying ''MRN /DOB is not valid....." I don't remember my email that i did my account in the past and i don't have my phone number. Even our Ward Clerk cannot recover please. What should i do please?

aliitasiliu wrote:I try to recover account through Membership Record but an error popped up saying ''MRN /DOB is not valid....."

I'd suggest talking to the clerk to verify your MRN and DOB as found on church records. Failing that, ask him for the contact information for the Global Service Desk so you can call them.

Hi, I am trying to open a missionary online recommendation system. I am a member and can't put a membership number. In the past, my birthday day in the record system and the card were not the same. I talked with my ward clerk. He already fixes the problem with the birth date. But still, I can't put it. Can you help me?

kaungshin wrote:Hi, I am trying to open a missionary online recommendation system. I am a member and can't put a membership number. In the past, my birthday day in the record system and the card were not the same. I talked with my ward clerk. He already fixes the problem with the birth date. But still, I can't put it. Can you help me?

Please read this post.

momathome302@yahoo.com wrote:need my member number

You will need to contact your ward clerk. This is primarily a user-to-user support forum. We can't look up your number.

Also, There is no on-line resource to look up your membership number if you don't already have it linked to your account.

My mom and dad forgot their password and username becuz it's been a years since there was an stake activity when their family historian made one of their account. We will be going to the Cebu Temple for an ordinance but unfortunately they needed first to booked an appointment before entering to the session, to set is we have to use their lds account. We tried multiple times to recover it using MRN, Mobile # and Email but it doesn't work. Please help me know how to recover it immediately so that we can set an appointment this Month of May 2022. Thank you very much.

lukejohnglodo wrote: Fri Apr 29, 2022 6:16 pm My mom and dad forgot their password and username . . .
Please help me know how to recover it immediately

If what you have tried does not work, please contact your ward clerk for further assistance.

lukejohnglodo wrote: Fri Apr 29, 2022 6:16 pm My mom and dad forgot their password and username ...

Please see the 'Please Read First' announcement thread at the top of (this) Church Account forum. Direct link is https://tech.churchofjesuschrist.org/fo ... hp?t=30383

If none of those suggestions work, please contact your ward clerk, who can connect you with the Global Services Department.

i cant do it either

bradenb1234 wrote: Mon May 02, 2022 4:31 pm i cant do it either

Same problem, same answer. Please see the post before yours.