Global Help Desk?

Hello,
I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where? Help Please

Thanks in advance, Patrick

riverton12156 wrote:I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where?

I'd recommend that you first contact someone in your ward or stake who is familiar with these applications. That might be your ward clerk, stake clerk, or stake technology specialist.

But if you do need to contact the Global Help Desk, the contact information can be found in the wiki at Global Service Desk.

riverton12156 wrote:Hello,
I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where? Help Please

Thanks in advance, Patrick

Have you tried to just sign in to lds.org? That will determine if the error is a problem signing in or a problem with the directory and calendar.

My CISCO phone connectivity is down. Location of the issue is at the School Principal's Home (on school campus).

banririe wrote:My CISCO phone connectivity is down. Location of the issue is at the School Principal's Home (on school campus).

I think you've reached the wrong forum.

I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!

RNewhouse wrote: Mon Nov 28, 2022 1:54 pm I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!

This is a user to user support forum. It's unlikely anyone here can help. I'd suggest you contact the Global Support Department. But you may want to talk to someone in the Temple Presidency to make sure they haven't made any changes in your calling/responsibilities.

RNewhouse wrote: Mon Nov 28, 2022 1:54 pm I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!

When something like that happens, you need to clear cookies and cache and try again, more than once if necessary. Church servers are sometimes down for various reasons.

RNewhouse wrote: Mon Nov 28, 2022 1:54 pm I am receiving an "Access Denied" response and cannot log in.

Brother Newhouse,

I sent you a private message with the phone number for Temple support at the Global Services Department.

Interestingly, I also received this same "Access Denied" error when trying to schedule an appointment at my local temple yesterday (Nov 29th). Today (Nov 30th) the access worked as normal for me.

BrianEdwards wrote: Wed Nov 30, 2022 4:36 pm Today (Nov 30th) the access worked as normal for me.

It seems that most things temple were down much of yesterday. Besides members not being able to schedule an appointment, the site temple workers use for scheduling and communicating was also down.

It all seems to be working today.

I'm Elder Sheriff..please I have problem with my email, I can't able to access it, please help me immediately, because I need to submit a document to our mission nurse

Hi Elder Sheriff, missionary email went down for a few hours today. We are sorry about the interruption right when you needed it. The system is back up and running now. In the future, if you need support please visit missionarysupport.churchofjesuschrist.org and click report a problem. If it is urgent, your mission technology specialist or mission office can call directly to Global Support Department for assistance.

Best wishes!

ZechariahAsensio wrote: Fri Oct 13, 2023 12:02 pm When trying to sign in to my Missionary Email It will not allow me Nor will it allow me to sign into my area Email the screen shows this afterwards as a pop up message

" No account(s) found. If this is incorrect, please contact the Global Service Desk."

They're working on it as evidenced by the following support article

https://servicenow.churchofjesuschrist. ... =KB0140246

Cmanrogers wrote: Sat Oct 14, 2023 11:13 pm They're working on it as evidenced by the following support article

https://servicenow.churchofjesuschrist. ... =KB0140246

That link is throwing a 404 error. Perhaps the problem is resolved.

Who has my MRN, membership record number?

jesuslittlebrother wrote: Tue Oct 17, 2023 7:43 pm Who has my MRN, membership record number?

Ward clerk, or ward membership clerk is where I'd start.

jdlessley wrote: Sun Oct 15, 2023 1:30 pm

Cmanrogers wrote: Sat Oct 14, 2023 11:13 pm They're working on it as evidenced by the following support article

https://servicenow.churchofjesuschrist. ... =KB0140246

That link is throwing a 404 error. Perhaps the problem is resolved.

Looks like it is

I recently returned home from my mission and the day that I went home, a few apps were removed from my phone- including voice memos and Samsung music. (I still haven’t uninstalled Maas 360) There were a few songs and voice memos that I wanted to keep. I was wondering if there is a way I can restore those apps? Or if they’re gone forever and I should accept it and give up

I'd suggest you call GSD Phone numbers.

This is a user-to-user support. It's unlikely anyone here has an answer.

hannah.batten28 wrote: Fri Dec 29, 2023 10:14 am I recently returned home from my mission and the day that I went home, a few apps were removed from my phone- including voice memos and Samsung music. (I still haven’t uninstalled Maas 360) There were a few songs and voice memos that I wanted to keep. I was wondering if there is a way I can restore those apps? Or if they’re gone forever and I should accept it and give up

If you still have the My Files app, you can take them off or possibly put them on Drive before uninstalling Maas. I don't believe you can get the apps back, but you don't necessarily need to

I've been home for about 5 years and I just found my device from my mission says that I need to contact my IT administrator to get back in. Any ideas who I should contact? When I was out I had a phone number to call for these type of issues but I don't remember it.

Thanks!
Abi

I'd contact GSD. Please see the post two posts above yours.

I have been home from my mission for 90 days now and I did all the steps my mission gave me so that I would be able to save all my pictures post mission. Now that it has been 90 days since being home, I have noticed that only a select few of my pictures saved to my non missionary email. I was told that making myself the owner of the album and saving them should have kept them to my current email but I'm now missing 90% of the pictures I had before. I would like to know if I am able to have my email opened for just a couple hours or days so that I can just download them instead of having them on google?

ifolau wrote: Fri Jun 20, 2025 10:39 pm I have been home from my mission for 90 days now and I did all the steps my mission gave me so that I would be able to save all my pictures post mission. Now that it has been 90 days since being home, I have noticed that only a select few of my pictures saved to my non missionary email.

You need to contact act immediately. See this post

I have a problem with my mission papers I have filled in all the requirements but there is no submit button for me to pass to the Bishop help me

webstermoyo wrote: Mon Sep 22, 2025 11:28 pm I have a problem with my mission papers I have filled in all the requirements but there is no submit button for me to pass to the Bishop help me

The Tech Forum has no connection with support. The forum is user-to-user discussion and collaborative self help. In situations like yours the first stop for help is your ward clerk. He can sit down with you to see where, or what, the issue is. If he cannot help you that way then he can give you the telephone number to support. In either case, someone will need to see what exactly you see on the web site/page, or what is missing, that is causing the problem. We can speculate but that would take considerable time that could take days or weeks to narrow down where the problem lies.

In the last 24 hours, members have had difficulty with their mobile temple recommends, and scanners at the recommend desks were skittish at best. We were given authority to physically view patrons' temple recommends and allow people in the temple, as long as they weren't expired. (This was in the Ogden, UT Temple. The recorder let us know that other temples were having similar issues, and he felt it was a global problem.

We could not reserve a temple this morning. Others are not getting their TOOLS to work. (mine looped out).

Had this major website glitch been worked out?

They have been working on most major public facing websites/applications for most of today. What I had been experiencing with most of the websites have been fixed. However there are still some issues.