Need help with mission email

I have been trying to log into my mission email account and it seems as if it has been deleted. Is there any way that I can recover those emails?

You might try contacting the missionary department. My understanding is that the account is deleted after certain number of weeks after your mission ends.

MyLDSMail accounts are disabled 60 days after a missionary's release date. The account is purged approximately 18 months after the release date. When the account is disabled, access can be temporarily restored (24 hrs., I believe). Once it's purged, it's gone forever.

You'll want to contact the Global Service Center for assistance if you're within the 18-month window, not the Missionary Department.

wertdl wrote:You'll want to contact the Global Service Center for assistance if you're within the 60-day window, not the Missionary Department.

You mean the 18-month window?

russellhltn wrote:

wertdl wrote:You'll want to contact the Global Service Center for assistance if you're within the 60-day window, not the Missionary Department.

You mean the 18-month window?

Yes, thank you. I updated my post.

What if it's been longer than 18 months since your release date? I have a blog account (which I began as a missionary) that I would like to access, but I am no longer able to because it was attached to my mission email which has been deleted.

jamescolemanmiller wrote:What if it's been longer than 18 months since your release date? I have a blog account (which I began as a missionary) that I would like to access, but I am no longer able to because it was attached to my mission email which has been deleted.

You can try calling the Global Service Center at the number above, but given the information, I think they will tell you it's gone and cannot be retrieved.

Help. Please

Hi there hope you can help me I am trying to access my ldsmail but it says G suit disable and google advised to contact the G suit admin to have it activate but I can't find a way to contact the admin.

Please respond to this email
[email address redacted]

haroldulat wrote:Hi there hope you can help me I am trying to access my ldsmail but it says G suit disable and google advised to contact the G suit admin to have it activate but I can't find a way to contact the admin.

Are you a returned missionary, or a employee?

russellhltn wrote:

haroldulat wrote:Hi there hope you can help me I am trying to access my ldsmail but it says G suit disable and google advised to contact the G suit admin to have it activate but I can't find a way to contact the admin.

Are you a returned missionary, or a employee?

I have the same problem and I'm a returned missionary. Is there a way to contact the admin through phone or email?

florian.filbrandt wrote:

russellhltn wrote:

haroldulat wrote:Hi there hope you can help me I am trying to access my ldsmail but it says G suit disable and google advised to contact the G suit admin to have it activate but I can't find a way to contact the admin.

Are you a returned missionary, or a employee?

I have the same problem and I'm a returned missionary. Is there a way to contact the admin through phone or email?

This post is a bit old, but I'd try that.

Can someone please help me accessing my mission account? G-suite just disabled it today.

kimberlynadado wrote:Can someone please help me accessing my mission account? G-suite just disabled it today.

Missionary accounts are disabled six months after your mission ends.

I was able to save some of my photos from my missionary email google photos but not all of them. Am I able to regain access to my missionary email to retrieve those photos?

Hello dear, is there any way that I can access again my Missionary portal for Google drive? I still didn't download my photos and when I try to open it it says that it was already unable.

parinasangeline wrote: Tue Sep 21, 2021 9:56 pm Hello dear, is there any way that I can access again my Missionary portal for Google drive? I still didn't download my photos and when I try to open it it says that it was already unable.

I'd suggest taking the advice of this post.

This is a user-to-user support forum, so no one here can do that for you.

Hey hey:
I had shared all my notes on google keep from my mission with my real gmail account.(not as a copy and paste but shared as in added an email to the note so 2 people could edit and see it).
Now that it has been a year since I've been home and the account has been deleted I can't see the shared notes anymore which I thought I could ?

I’m trying to access my missionary email and it’s already been 90 days of when I returned home. But it says I can use an extended access for an additional 15 days. It asks me to verify my missionary account but then it takes me to a new tab that says this account has been disabled. Any fixes?

I too have the same problem. I'm a service missionary that just got transferred from being a proselyting missionary. My account died a couple weeks before the reassignment, but I hadn't been able to figure out who to contact to get something done about it. The tech elders in my mission were too busy to help.

My Daughter is on a mission. She can't receive email and it says she is over her storage limit. When we look at what she has stored I don't see any large files. I tired to insert screenshots of the file warning and files in her Mission Drive but it is not letting me.
Does anyone have any suggestions?

Most likely it's ether a large number of photos stored and/or a number of attachments in past emails. The answer would be to back them up somewhere else and delete them from the account.

Hi am monicah Odhiambo.
This is my missionary Email [email address removed]
> I have been trying to log into my mission email account and it seems as if
> it has been deleted. Is there any way that I can recover those emails?

Are you actively serving your mission? Or are you a return missionary? If actively serving, then contact your mission office for help. If you are a return missionary, then follow the instructions to post #3 in this thread.

wertdl wrote:
> You'll want to contact the Global Service Center for assistance if you're within the 18-month window, not the Missionary Department.

How do I contact “Global Service Center”?

vkhopkinson wrote: Sun Mar 12, 2023 9:58 am wertdl wrote:
> You'll want to contact the Global Service Center for assistance if you're within the 18-month window, not the Missionary Department.

How do I contact “Global Service Center”?

Ask your ward clerk for the telephone number. He can tell you the hours of operation for your area. The help desk is open on weekdays and closed on weekends.

My mission email was deleted before I got all my pictures! Could I get it reactivated again??

hayleepearson wrote: Mon Jun 26, 2023 10:42 pm My mission email was deleted before I got all my pictures! Could I get it reactivated again??

The answer to your question is in this post:

wertdl wrote: Wed Apr 06, 2016 9:15 pm MyLDSMail accounts are disabled 60 days after a missionary's release date. The account is purged approximately 18 months after the release date. When the account is disabled, access can be temporarily restored (24 hrs., I believe). Once it's purged, it's gone forever.

You'll want to contact the Global Service Center for assistance if you're within the 18-month window, not the Missionary Department.

See the this Help Center article for the GSD telephone numbers.

My son just realized he never saved the pics that were connected to his missionary email and just hit 90 days from being home yesterday. Is everything deleted, or is it possible to recover the email long enough to save his pictures?

Krisgard wrote: Fri Oct 13, 2023 11:46 pm My son just realized he never saved the pics that were connected to his missionary email and just hit 90 days from being home yesterday. Is everything deleted, or is it possible to recover the email long enough to save his pictures?

You'll want to see the post just before yours

Here is some current information. Missionary email accounts remain accessible until 90 days after a missionary is released. After this time until 180 days post release, if your missionary logs into https://mail.missionary.org they should see an option to extend access for 15 days.

This option goes away 180 days after release at which time the email account is deleted.

If you are still within that window and don’t see the extend option, report a problem using the link on mail.missionary.org

Hopefully that helps clarify things!

I'm trying to access my mission account but it will not let me because it is disabled. Who can I contact about this? Thank you!

byu11 wrote: Thu Jan 18, 2024 5:14 pm I'm trying to access my mission account but it will not let me because it is disabled. Who can I contact about this? Thank you!

Your post has been merged into an existing thread that's a better fit for your question.

Please see the post before yours. Hopefully you are still within 180 days of your release.

This is the most current information for missionary mail accounts, as of May 2024:
----------
Missionary.org email accounts (including photos, drive, etc.) are no longer accessible 90 days after a missionary's release date. If no longer accessible, some Missionary.org email accounts may be retrieved up to 120 days after release by following these instructions:

1) Visit mail.missionary.org in a web browser (not the Gmail app).
2) Sign in using your Church Account Credentials.
3) Select Extend Access.
4) Click on Go to Individual Email.

It is recommended that you move all data (mail, photos, Drive, etc.) from your Missionary.org account prior to the extended date. By doing so will ensure that you retain your data.

[Moderator edit: A newer post with updated time limits can be found here: viewtopic.php?p=261278#p261278]

Good info. At what point are the contents irretrievably lost such that a call to GSD can't retrieve them?

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

It seems like best practice would be to have them retrieve it at the end of their mission and put on a USB thumb drive that they take with them. But that pushes the burden onto the missions to get them to do that. But it could make it easier to make sure they are really copying and not just linking to their photos.

russellhltn wrote: Mon May 13, 2024 1:12 pm Good info. At what point are the contents irretrievably lost such that a call to GSD can't retrieve them?

At anytime between 90-120 days following release the contents may become irretrievable.

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

I totally understand and agree with this statement.

russellhltn wrote: Mon May 13, 2024 1:12 pm ...

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

...

Do you mean today's returning missionaries don't impose on family, friends, etc. to watch a multi-hour slideshow within a few days of returning?

rmrichesjr wrote: Mon May 13, 2024 6:12 pm Do you mean today's returning missionaries don't impose on family, friends, etc. to watch a multi-hour slideshow within a few days of returning?

All pulled from their mission account which they still have access.

Quiero recuperar las fotos y videos de mi misión

juanmora12 wrote: Mon May 27, 2024 1:29 pm Quiero recuperar las fotos y videos de mi misión

Please see this post.

Hello I had a problem transferring my files from my missionary account till it went down. I am trying to get them back but it is not available. Can I get any help?

Busumunu wrote: Mon Jul 08, 2024 9:45 am Hello I had a problem transferring my files from my missionary account till it went down. I am trying to get them back but it is not available. Can I get any help?

Your post has been moved to a more appropriate thread. Please see this post.

Is there any way to retrieve the files after the 180 day period. It has now been a year.

vowlesjo wrote: Mon Aug 12, 2024 8:13 pm Is there any way to retrieve the files after the 180 day period. It has now been a year.

According to this post the recovery period is 90 days. As he stated in that post "some Missionary.org email accounts may be retrieved up to 120 days." I would expect little to no results after that. Even so, I would try the procedure in that post.

I just got home from my mission last September, and I forgot to upload those email,and photos on my personal account is there a possibility that I can retrieved it my account.

melkiejame wrote: Wed Dec 18, 2024 7:46 am I just got home from my mission last September, and I forgot to upload those email,and photos on my personal account is there a possibility that I can retrieved it my account.

See the post immediately before yours and follow the link. Do not delay.

Hello please help me recover my email I used to log in my portal am no longer using it anymore, nor can I have access to it .
The email is [removed] I want to recover it to [removed]@missionary.org

JosephAdomako wrote: Tue Feb 25, 2025 1:19 am Hello please help me recover my email I used to log in my portal am no longer using it anymore, nor can I have access to it .
The email is [removed] I want to recover it to [removed]@missionary.org

Your post has been moved to an appropriate thread.

Assuming this is a mission email, please see this post.

Me gustaría saber si hay alguna posibilidad de poder recuperar mi correo de la misión, ya pasó 132 días desde mi relevo y no pude guardar todas mis fotos

ReynaEstherGuzmánOrtiz wrote: Tue May 20, 2025 11:35 pm Me gustaría saber si hay alguna posibilidad de poder recuperar mi correo de la misión, ya pasó 132 días desde mi relevo y no pude guardar todas mis fotos

Your question has been asked multiple times in this thread. Please see this post for the most recent information.

SE EU VOLTEI DA MISSÃO A 4 ANOS, AINDA É POSSÍVEL RECUPERAR FOTOS E VÍDEOS DA MISSÃO?

hitalosenaa wrote: Wed Oct 01, 2025 7:33 am SE EU VOLTEI DA MISSÃO A 4 ANOS, AINDA É POSSÍVEL RECUPERAR FOTOS E VÍDEOS DA MISSÃO?

Please see this post for the most recent information.

Update: See the update post with the most recent information on the new (shorter) recovery period.

I have return from a mission and my gmail account has stopped working. There was still a lot of files and pictures I didn't get. Can my account be reactivatied for a time so I can get Everything?

logantw wrote: Thu Oct 02, 2025 6:50 pm I have return from a mission and my gmail account has stopped working. There was still a lot of files and pictures I didn't get. Can my account be reactivatied for a time so I can get Everything?

Your post has been merged with an existing thread on the subject. Please see the response just before your post. The answer depends on how soon you got back. After 120 days, there's not much hope.

All: Please see the updated information. Missionaries now have 60 days, and might be lucky up to 90 days.

russellhltn wrote:

"You can try calling the Global Service Center at the number above, but given the information, I think they will tell you it's gone and cannot be retrieved."

What number or email can I use to contact the GSC?

pieterbuysse wrote: Wed Apr 15, 2026 4:08 am What number or email can I use to contact the GSC?

I thought I had seen a different link to a page with different contact information by area and country. However, this is the best I was able to find this morning:

https://tech.churchofjesuschrist.org/wi ... n&lang=eng

minha conta da missão foi excluída, quero ela de volta porque todas as minhas fotos da missão estão lá

adankretzer wrote: Thu Aug 13, 2026 11:39 pm minha conta da missão foi excluída, quero ela de volta porque todas as minhas fotos da missão estão lá

Please read the previous few posts in this thread. There's a post by russellhltn on December 15, 2025 with a link to this post in a different thread: viewtopic.php?p=261278#p261278 If it has been more than 60 days but less than 90 days, you'll need to hurry to have a chance to recover the data.

Hi, I served as a missionary and finished my mission in February 2015. My missionary email account is no longer accessible.

I recently lost some files from my personal Google Drive where I had saved my missionary photos and letters. Unfortunately, I no longer have access to them. This is why I am reaching out now, even though several years have passed.

I would like to know if there is any way to recover these photos and letters or access a backup of my missionary account. These memories are very important to me, and I would be extremely grateful for any help or guidance you can provide.

Thank you so much for your time and assistance!



Add my full missionary details : [email address removed]
Clarify exactly what I need recovered

[Moderator edit: Removed email address. The Forum is publicly viewable.]

IILII wrote: Wed Nov 04, 2026 5:17 pm Hi, I served as a missionary and finished my mission in February 2015. My missionary email account is no longer accessible.
...

Nobody here has any access to your files, because the Forum is basically a user-to-user discussion forum. After more than a decade, the Church almost certainly does not have the files. They are normally completely gone after 90 days, according to recent posts on the topic. This post in a similar thread suggests to ask Google for help:

viewtopic.php?p=264991#p264991