LCR Down

We are having issues logging into Leader and Clerk Resources since this morning on multiple devices and internet connections.

Is there an issue we should be aware of?

I'm having the same problem today. This happens quite often on Sundays when the Church's web server gets overwhelmed with traffic.

Been down since 11am (now 3pm) for me

sfairchild wrote: Sun Sep 01, 2024 12:54 pm We are having issues logging into Leader and Clerk Resources since this morning on multiple devices and internet connections.

Is there an issue we should be aware of?

I don't believe the Church ever really makes us members aware of these issues, it's usually just a matter of continuing to try every once and a while until it's working again (and then hurry up and do your LCR stuff in case in goes back down again). For extended issues there occasionally are popup messages, but even then usually not. I think the post What to do when LCR is unavailable covers most important things, except for temple recommends which usually can wait if it's a Sunday, but sometimes might be time-constrained.

That said, yes it's a recurring issue, and yes it continues to be frustrating especially for those of us who live long distances from our church buildings.

Worked to the point that we had to verify and print and now is not working, anyone else?

LCR is acting up again today. As an east coast church that meets at noon eastern, I now spend my second hour doing clerk tasks instead of sitting in Sunday School or Elder's Quorum because LCR gets worse as the day goes on for us. I'm on the verge of leaving Sacrament meeting as soon as I take the Sacrament and do the head count.

kman231 wrote: Sun Sep 29, 2024 11:35 am Worked to the point that we had to verify and print and now is not working, anyone else?

Looks like it's having difficulties this morning. I tried to open the top-level LCR page, and it's hung trying to load.

It was working great this morning, not so great now.

We are also having the same issues here in Colorado. LCR was working earlier today, but became progressively slower by mid day, and is now not accessible.

rmrichesjr wrote: Sun Sep 29, 2024 11:40 am

kman231 wrote: Sun Sep 29, 2024 11:35 am Worked to the point that we had to verify and print and now is not working, anyone else?

Looks like it's having difficulties this morning. I tried to open the top-level LCR page, and it's hung trying to load.

Reply:
I have been having the same issues and it is impossible to access LCR. This could be a worldwide server malfunction.

It's been hit or miss (mostly miss) since just after noon Eastern. Tried to get stuff done between 1 and 2 PM eastern (our second hour block) but couldn't. Was able to log in about 2:10 and update some callings, now I can't get into anything 15 minutes later.

LCR has been down for over 2 days. Very frustrating because I cannot print the new ministering assignments to hand out on Sunday. I realize it is Saturday, but if someone reads this - PLEASE FIX IT! None of my presidency nor can the Elders Quorum access LCR. 10/26/2024

lugreer wrote: Sat Oct 26, 2024 3:11 pm I realize it is Saturday, but if someone reads this - PLEASE FIX IT!

The Tech Forum is user-to-user discussion and collaborative self help. No one here has the ability to do anything. The official support channel is through the feedback link found at the bottom of most Church website pages. You can use the link on a web page that will load. Just be sure to mention the web page that you are having difficulty with.

lugreer wrote: Sat Oct 26, 2024 3:11 pm LCR has been down for over 2 days.

If that's the case, I'm surprised the forum isn't flooded with messages about it.

Have you tried using incognito/private mode in your browser?

lugreer wrote: Sat Oct 26, 2024 3:11 pm LCR has been down for over 2 days. Very frustrating because I cannot print the new ministering assignments to hand out on Sunday. I realize it is Saturday, but if someone reads this - PLEASE FIX IT! None of my presidency nor can the Elders Quorum access LCR. 10/26/2024

We have grown so frustrated with LCR that we (ward and stake clerks) have pushed feedback up through the Stake President to the Area Authority Seventy. I do the bulk of all clerk tasks (membership and finance) for our ward and my wife is the Relief Society President so we both rely on LCR quite a bit throughout the week and especially on Sunday to process tithing. I recommend others do the same and maybe we'll get the attention of people who can make decisions and implement solutions.

As a ward assistant clerk, membership, I use LCR in a web browser frequently to record ordinances, update information, etc. For me, it works quite reliably.

Is it the cookie build-up problem you're experiencing? If so, the best solution is to clear your browser's cache and delete Church-related cookies whenever LCR or other Church website functions start misbehaving.

If it's something other than the cookie build-up problem, if you can give a little more detail about what's happening, somebody might have suggestions to help.

I can tell you with 99.9% certainty that it is a server capacity issue. I am the ward clerk for a ward in Georgia and because I'm retired and have no little ones to wrangle, I handle about 90% of all clerking functions for membership and 100% of clerk issues for finance. Our second hour ends at 2 PM eastern. We share an office with another ward that gets out at 11 AM eastern, but we each have our own computer for clerk functions. Our biggest issue is recording tithing after church but we have had issues with pretty much all functions. The other functions aren't pressing, I can put that stuff in during the week but once we start tithing, it's either going into LCR or the manual process which is way more time-consuming on Sunday and then you have to put it in the system when it does come up.

The reason I can nearly guarantee it is server capacity is because when the other ward has problems, we have problems (they usually only have problems if they stay later than noon). Not only that, when we can't access LCR on the church computer, we try to access it on our phones and run into the same issues we are seeing on the church computer. On top of that, I bring my laptop to church every Sunday to take notes in Ward Council and I can hotspot my laptop off my cell phone, completely circumventing the church computer and the connectivity in the church building and still run into the same issue.

The timing is also pretty consistent for us. Typically it is about noon eastern that LCR starts getting sluggish. By 1 PM eastern, it is generally between very sluggish and unusable.

tonynocchi wrote: Fri Nov 01, 2024 11:30 am I can tell you with 99.9% certainty that it is a server capacity issue...

I'll simply re-share a post from a different thread with the exact same discussion. Although the topic is both interesting and very relevant for clerks, everyone in the Forum is on the outside and just guessing:
Having seen this recurring issue be discussed consistently over the years, my outsider's impression is...

BrianEdwards wrote: Fri Nov 01, 2024 2:10 pm

tonynocchi wrote: Fri Nov 01, 2024 11:30 am I can tell you with 99.9% certainty that it is a server capacity issue...

I'll simply re-share a post from a different thread with the exact same discussion. Although the topic is both interesting and very relevant for clerks, everyone in the Forum is on the outside and just guessing:
Having seen this recurring issue be discussed consistently over the years, my outsider's impression is...

And there is a post on the forum from a church employee (a year or two ago, I think) that stated that church leadership was well aware of this and if the problem was as easy as bandwidth or server capacity, the church would have resolved it long ago. My (unprofessional) opinion is there is some software constraint that causes the problem that is not an easy thing to address. But none of us know so the best thing we can do is be patient.

davesudweeks wrote: Fri Nov 01, 2024 2:48 pm

BrianEdwards wrote: Fri Nov 01, 2024 2:10 pm

tonynocchi wrote: Fri Nov 01, 2024 11:30 am I can tell you with 99.9% certainty that it is a server capacity issue...

I'll simply re-share a post from a different thread with the exact same discussion. Although the topic is both interesting and very relevant for clerks, everyone in the Forum is on the outside and just guessing:
Having seen this recurring issue be discussed consistently over the years, my outsider's impression is...

And there is a post on the forum from a church employee (a year or two ago, I think) that stated that church leadership was well aware of this and if the problem was as easy as bandwidth or server capacity, the church would have resolved it long ago. My (unprofessional) opinion is there is some software constraint that causes the problem that is not an easy thing to address. But none of us know so the best thing we can do is be patient.

As far as being patient, I have to wonder what the opportunity cost is in lost ministering time because we're struggling with mandated administration functions. When we are tying down a member of the bishopric for an hour or more after church to do something that should be able to be done in 15 minutes or less (not including the run to the bank to deposit) we are losing valuable time that could be spent meeting with families or members or focusing on the bigger picture. In the stake I'm in it's enough of a problem that the Stake President is pushing it up the chain.

Many Forum members are in the exact same type of situation as yourself, since many are clerks/Bishoprics/presidencies, both in large wards and small branches, in Utah and elsewhere in the "mission field" -- and suffer the same frustrations with fulfilling our callings at times. And many of us have done the same as you in trying to push this up their priesthood leadership chain, which is an important component. So hopefully you don't feel marginalized by our comments, or that we're discouraging you from taking actions to make others aware. Being patient still means I can make my experience known to my local leaders, and submit official Feedback, and actively look here in the Forum for ideas from other members.