How long for Signature Card "blank" to update after new Bishopric?

Our unit sustained a new Bishopric today. After this was updated (and approved) by the Stake in LCR, we tried to print a new Signature Card to update. The new "blank" form to be signed still contains the previous Bishopric. At first, I figured it might take a little bit to sync from LCR to the Finance side, but checking it now -- 12 hours later -- and it is still doing the same thing.

Note that, in LCR, all of the new callings are listed properly. It is only the Signature Card that still shows the old info.

Have tried forcing a refresh, using different browsers and so on, to make sure it isn't just a caching issue.

Any thoughts on how long this should take?

Just noticed something interesting... If I look at anything in LCR, everything shows the new Bishopric. Under individuals, it shows their proper new calling. Under Organizations, it shows the new people. If the Bishop logs into LCR, it shows "Bishop (Unit #)" in the calling selector. All looks good.

But, to test, the Bishop just logged into LUFAS and it immediately says "Bishopric First Counselor" (their OLD calling, not the new Bishop calling) at the top -- and denies them access.

So, there does appear to be a clear disconnect between LCR and the Financial side. We'll try it again tomorrow and see if it has sync'ed up...

It is normal for things of this nature to take 24 to 48 hours to completely update in all of the Church servers.

We're at 26 hours now and no luck yet. I'll try it again tomorrow.

As a bonus, I clicked on the "Do you have feedback on this page?" link and it takes me immediately to a 404 Not Found. So, great stuff going on there!

I was confused by this as well - I don't think there is a way to print a blank form, that I could ever find. So what I did was cut/paste the form from the web page, put it into a doc and print it.... did the signatures and then uploaded the new document.

I asked the previous clerk and he remembered doing the same thing and I found his scanned pdf after looking for a bit.

So, just do a screen-grab of the blank form, paste it into a doc, print it and then sign, scan and upload and you'll be good!

Printing the blank form (i.e. with the names printed, but without any signatures) does seem to be problematic. The best discussion I've seen is found here: Upload new signature cards?. Once the new Bishopric has made it's way through the system(s), then those instructions should work to print the updated form without any signatures.

johnshaw wrote: Mon Feb 12, 2024 12:56 pm I was confused by this as well - I don't think there is a way to print a blank form, that I could ever find. So what I did was cut/paste the form from the web page, put it into a doc and print it.... did the signatures and then uploaded the new document.

So, we're actually talking about two different things. There is a long thread here about difficulties printing the form. Basically, when you want to do the new form, there is a "Print" button that doesn't work. It just takes you back the old form. It has been like that for well over a year now. So, to print it, you don't use the Print button provided. Instead, you use the Print option built into the browser and that works. (Or you can copy and paste it into something else as you suggested.)

However, that is all about printing it AFTER it shows you the proper form. Before you get to that point, you can click the button to Update the form and it shows you a NEW form with all of the current Bishopric filled in -- with spots for them to sign. Again, you have to do some tricks to PRINT it, but it GENERATES it properly usually.

For me, it is not yet even generating that form for me yet. There is no proper info to print or copy/paste or anything else -- as it is all out of date.

Again, I confirmed this problem by going to LUFAS directly -- and even LUFAS still sees the old callings.

So, I'm sure, in time, it will finally sync up between LCR and Finance and then I'll be able to do the trick to print the new form to be signed.

BrianEdwards wrote: Mon Feb 12, 2024 1:03 pm Printing the blank form (i.e. with the names printed, but without any signatures) does seem to be problematic. The best discussion I've seen is found here: Upload new signature cards?. Once the new Bishopric has made it's way through the system(s), then those instructions should work to print the updated form without any signatures.

Yes -- that is my plan. (Sorry, made a same-time post with your last one so I kinda said the same thing. Just wanted to make it clear that I agree with you. I just need to wait it out until the new info appears.)

If it hasn't shown up after 48 hours, I'd call GSD.

I actually just called them. They told me it would take 4-6 days now. They told me to call if it hadn't shown up by SUNDAY. Sheesh.

Kinda makes it hard to get the new Bishopric able to sign things when it takes so long just to the Finance side to sync to the LCR side...

So, just as a followup to this...

This morning, the new "blank" signature card showed up with the new Bishopric members. So, it took about 44 hours.

Interesting side note... There is a typo on one of the names. So, it is interesting to me that these must be done manually?

It is one where they have a Preferred name entered. I wonder if they have to manually override things when that happens.

As an example, the person's name is technically John Michael Doe III. Their preferred name in the system is simply John Doe. What showed up on the Signature card is "John M. Deo".

Also, to note it, another member's name is "Aaron Stephen Jones", but they don't use Aaron at all normally. Their preferred name is "Stephen Jones". They showed up on the Signature card as "A. Stephen Jones".

So, it looks like when someone has a Preferred name entered, maybe they have to do a manual update of the signature card.

This would also explain why it takes days to get a new Signature card available -- because there is manual interaction for it.

In any case, I'll contact the GSC about getting the typo fixed just to make sure it isn't an issue.

EDIT: Contacted the GSC. They are going to get it corrected and send me the new one.

jgoggan wrote: Tue Feb 13, 2024 6:53 am So, just as a followup to this...

This morning, the new "blank" signature card showed up with the new Bishopric members. So, it took about 44 hours.

Interesting side note... There is a typo on one of the names. So, it is interesting to me that these must be done manually?

It is one where they have a Preferred name entered. I wonder if they have to manually override things when that happens.

As an example, the person's name is technically John Michael Doe III. Their preferred name in the system is simply John Doe. What showed up on the Signature card is "John M. Deo".

Also, to note it, another member's name is "Aaron Stephen Jones", but they don't use Aaron at all normally. Their preferred name is "Stephen Jones". They showed up on the Signature card as "A. Stephen Jones".

So, it looks like when someone has a Preferred name entered, maybe they have to do a manual update of the signature card.

This would also explain why it takes days to get a new Signature card available -- because there is manual interaction for it.

In any case, I'll contact the GSC about getting the typo fixed just to make sure it isn't an issue.

EDIT: Contacted the GSC. They are going to get it corrected and send me the new one.

The important part is the signatures, though obviously there is some type of glitch/bug in the system on the printed names. You might note that temple recommends are printing with preferred names now too.

Kinda makes it hard to get the new Bishopric able to sign things when it takes so long just to the Finance side to sync to the LCR side...

Additionally, the blurb at the top of the LCRF Signature Cards webpage states in part that "The signature card should be updated within 3 weeks of any changes in these positions" (with no language that indicates that nothing should be signed, by anybody new, until that occurs). So it does seem like the new Bishopric would be able to immediately start signing things, and that there's no explicit requirement for the updated signatures to be uploaded prior.

Perhaps this isn't technically true, and there's potential legal issues if a check is signed prior to having the signature card updated in the Church's database. But I cannot find specific language indicating that, and I don't think it's anything audited. Maybe it's simply implied...

jgoggan wrote: Tue Feb 13, 2024 6:53 am As an example, the person's name is technically John Michael Doe III. Their preferred name in the system is simply John Doe. What showed up on the Signature card is "John M. Deo".
Also, to note it, another member's name is "Aaron Stephen Jones", but they don't use Aaron at all normally. Their preferred name is "Stephen Jones". They showed up on the Signature card as "A. Stephen Jones".

There is another name form that is sourced from CDOL that is often used for Bishoprics, etc. We call it the Church Officer name. It's usually <First Name> <Middle Initial>. <Last Name>, but can be <First Initial>. <Middle Name> <Last Name>. I'm hoping one day as we finish transitioning to the new membership stuff they'll expose that to the clerk somehow.

jonesrk wrote: Tue Feb 13, 2024 10:12 am There is another name form that is sourced from CDOL that is often used for Bishoprics, etc. We call it the Church Officer name. It's usually <First Name> <Middle Initial>. <Last Name>, but can be <First Initial>. <Middle Name> <Last Name>. I'm hoping one day as we finish transitioning to the new membership stuff they'll expose that to the clerk somehow.

Hey! That made me think "I should check CDOL!" Sure enough, the typo that is in the Signature Card form is also wrong in CDOL!

Very interesting to me that CDOL appears to be updated by hand (at least, sometimes -- maybe just when preferred names don't obviously match the actual name layout?).

In any case, yes, his is wrong in CDOL.

Yes, the process of generating a new Signature Card can be a pain. I am the Branch Clerk.

We had a new Branch Presidency called on this past Sunday, March 23rd & the new Branch President was set apart promptly. Checked later that evening & the calling changes (releases & callings, etc) had taken effect. Signature Card still showing old Branch Presidency (President, 1st Counsellor, me).

Checked on March 24th & Signature Card still showing old Branch Presidency.

Checked on March 25th & Signature Card only shows me; no Branch President.

Checked this morning, March 26th, & Card now shows new Branch President & me.

Printing issue is a pain. Can't print from my iPad. Have to go to my PC & when I get to the print selection, have to right-click & select Print from there. That works.