Upload new signature cards?

when I printed out new signature card, it says to promptly upload a new card.
doesn't say how,
how do I do that?

I had this question, too. Here's how this works: to be able to upload the new signature card you have to do the following. first go into your Leader and Clerk Resources> Finance>Reports>Signature Cards> update card > Print Card , once here you will get a new window that will allow you to print a new signature card, once you print it if you go back to the page where the signature card is, you will now have an option to drag a PDF copy of the new signature card. This upload/drag feature appears to only appear after you select the print card function. If it takes a few days to get the new signature signed and converted to a PDF file, then the option won't appear. When you are ready to upload, simply hit the print card function again, and then return to the signature card page where you should see the option to drag the new file to the page. Hope this helps.

thank you....
that really helps

The program will not let me print a new Signature card to be filled out. It wants to print the old card.

robertscottbush wrote:The program will not let me print a new Signature card to be filled out. It wants to print the old card.

I just checked and it worked just fine at LCR > Finance > Reports > Signature Card. At what point did you run into a problem?
The steps I took to print a blank card are:

1. Click Update Card button.
   A new blank card showing all the signers without signatures is displayed.
2. Click Print Card button
   The blank signature card printed just fine.

Note: It shouldn't matter whether there is a change in callings. The signature card will show those currently in the positions with finance permissions.

robertscottbush wrote:The program will not let me print a new Signature card to be filled out. It wants to print the old card.

When I was called recently it took a day or two from when my calling was recorded to when it showed on the signature card. If that's your problem and if it's been more than a few days and it isn't showing the current callings then you may want to contact the Global Service Department. In the mean time you could print the card anyway and just cross out and print the correct names.

The Global Service Center says they are not accepting hard copies of signature cards at this time due to COVID. Apparently nobody told the programmers as there is no information in MLS to this effect and LCR says nothing other than to offer the upload button. In addition, once the signature card is uploaded, the bishop must authorize the new signature card on line before it will become effective. Again, there are no instructions to this effect whatsoever. Feedback has been sent on these issues.

When I clicked "print" nothing happened. When I right click on the print button and choose "open in a new tab" then I could see the PDF. Hope that helps some others.

I've been trying to find a solution to this problem for a while now. I have been having the same issue where you try to print a new signature card it wants to print the old one instead of the new one.

I finally found a solution that works! Use Firefox instead of Chrome or Edge, It works as one would expect in Firefox. I would like to find out why it isn't working in Chrome as that is my preferred browser.

As for the Global Service Center not accepting hard copies, you can upload the new signature card in LCR. Once you upload it, it takes a few days before it shows as the office signature card - I suspect that it goes through some sort of review process. During COVID, I have also been using Adobe Sign to collect signatures and that has been working great as well (assuming that you have access to Adobe Sign).

jdlessley wrote:

robertscottbush wrote:The program will not let me print a new Signature card to be filled out. It wants to print the old card.

I just checked and it worked just fine at LCR > Finance > Reports > Signature Card. At what point did you run into a problem?
The steps I took to print a blank card are:

1. Click Update Card button.
   A new blank card showing all the signers without signatures is displayed.
2. Click Print Card button
   The blank signature card printed just fine.

Note: It shouldn't matter whether there is a change in callings. The signature card will show those currently in the positions with finance permissions.

I'm guessing that you are using FireFox - It works in Firefox, but doesn't work in Chrome or Edge. I don't know if it works in Safari.

USE FIREFOX for printing a blank signature card. Hopefully, the developers will fix this problem soon as I do prefer Chrome and it my normal browser.

Use Firefox until it gets fixed. It works in Firefox!

lnewton64 wrote:I would like to find out why it isn't working in Chrome as that is my preferred browser.

Anytime the church website doesn't behave, try incognito mode. The website has some real issue with stale cookies that can show up in odd ways. One of the ones that happened to me is the inability to download a certain PDF. I had a link and could click it, but nothing would happen. Clear cookies and all is well.

lnewton64 wrote:Once you upload it, it takes a few days before it shows as the office signature card - I suspect that it goes through some sort of review process.

The bishop has to approve the card and then it shows up. He gets a notification and then goes to the signature page and can approve it.

Uploading of signature card did work (in 2019). Cannot now drag the Pdf file over to the signature page and drop it, instead a new browser tab opens showing where on the computer the pdf file is located. Tried another browser and still no success in uploading.

Are you saying the select file option did not work in addition to the drag-and-drop option?

So I was stuck on this one for a few months - it turns out that the Bishop needs to approve removing an old card as well as approving a new card that is uploaded. If you're having trouble with either scenario, have your Bishop check the signature card section in his lcr account and approve any pending action.

turns out that the Bishop needs to approve removing an old card

If you believe the Bishop never received an email alerting him to that, I'd suggest submitting that as Feedback. The Church has improved what a Bishop sees on the "Finance" Overview page (alerts if there's a Financial Statement to review, etc), but from what people are saying it seems like there's no visual alert that the Bishop has a required Pending Action (approval of removal of old card).

Although it might be tricky to catch all the different 'pending required actions', with everything on a Bishop's plate it's easy to miss an email, so LCR visibility is always a desirable thing. Submitting Feedback is the best (only?) way to try and get an enhancement like this in place.

lnewton64 wrote:

jdlessley wrote:

robertscottbush wrote:The program will not let me print a new Signature card to be filled out. It wants to print the old card.

I just checked and it worked just fine at LCR > Finance > Reports > Signature Card. At what point did you run into a problem?
The steps I took to print a blank card are:

1. Click Update Card button.
   A new blank card showing all the signers without signatures is displayed.
2. Click Print Card button
   The blank signature card printed just fine.

Note: It shouldn't matter whether there is a change in callings. The signature card will show those currently in the positions with finance permissions.

I'm guessing that you are using FireFox - It works in Firefox, but doesn't work in Chrome or Edge. I don't know if it works in Safari.

USE FIREFOX for printing a blank signature card. Hopefully, the developers will fix this problem soon as I do prefer Chrome and it my normal browser.

+1 For using Firefox. It didn't work for me in Chrome.

I ran into an issue where I accidently uploaded a document that is not the signature card. It now is displayed as a "pending signature card". When iIclick on the button to delete the pending signature card, I get redirected to a screen that says:

"Uh oh! We're Sorry ...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"

And then when I go back to the page, the wrong document is still in place of the pending signature card. Is this a bug, or does anyone know how to remove a pending document so I can reupload the actual signature card we need to use?

I'd have your bishop reject the current signature card and then try again.

Please add support for Google Chrome as its the preferred browser globally by about 20x

Chrome users: 65%
Firefox users: 3%

https://en.wikipedia.org/wiki/Usage_sha ... b_browsers

scotcha1 wrote:Please add support for Google Chrome as its the preferred browser globally by about 20x

Chrome users: 65%
Firefox users: 3%

https://en.wikipedia.org/wiki/Usage_sha ... b_browsers

Because this is a user-to-user discussion forum, the request in your post probably won't be seen by anyone with any influence over such decisions. Please use the 'Feedback' link or button to get your request into the official help/support request channel.

scotcha1 wrote:Please add support for Google Chrome as its the preferred browser globally by about 20x

The Tech Forum is primarily user-to-user help and support. Those who consider priorities and development efforts do not visit the forum. The best method to get an issue to those who have decision authority is to use the feedback link found at the bottom of the page in the footer section with the issue. Any church website page with the link can be used if the page with the issue does not have one. The issue will be routed to the appropriate individual, team, council, or sponsoring department.

I hope that these posts are read by the developers. Bishop here, I hope it is being understood, that when we go to the site and try to print a new card that the old card is presented, it is not possible to print a new card in Chrome. The option, that took some digging here was to use firefox. Please let this option be repaired. Funny thing is I'm very familiar with tech and honestly have not run into a browser issue like this in a long time. I did not try other browsers, as firefox fixed the problem. Thank you!!!

Prophase wrote: Sun Sep 12, 2021 11:09 am I hope that these posts are read by the developers.

They are not.

Prophase wrote: Sun Sep 12, 2021 11:09 am I hope that these posts are read by the developers.

I would suggest using Feedback in LCR to insure it is seen by developers.

You also might try again with Chrome using Incognito Mode. It's might be another manifestation of "cookie buildup" that church websites suffer from.

russellhltn wrote: Sun Sep 12, 2021 10:59 pmYou also might try again with Chrome using Incognito Mode. It's might be another manifestation of "cookie buildup" that church websites suffer from.

I would second that. Although I've had problems getting the blank card to display in Chrome in the past, it worked for me when I tried yesterday. So the problem isn't simply that Chrome doesn't work. There must be some additional factor involved.

I actually just uploaded a new Signature Card this week (we got a new clerk), and used my trusty Chrome browser on my personal laptop. Worked just fine.

Side note: I had first tried to see if I could use Chrome on my phone since that's where the pic of the card was, but although I could get to the LCR page I wanted, I couldn't see a way to upload the pic. So I emailed it to myself, then used my laptop to go to the same page, where I saw the option for uploading the pic. But Chrome did work.

I just had this same problem when MS Edge. Which browser should I use to be able to see the blank signature card?

I just tried Edge, Chrome, and Explorer with no luck for printing the new signature card. My unit's computer will not install Firefox. Any ideas? Thanks

I just tried Edge, Chrome, and Explorer with no luck for printing the new signature card

Can you verify you tried these steps (using a computer, not cellphone)?
1) Go to LCR Finance
2) Select "Reports => Signature Cards"
3) Click "Update Card" button
4) Click "Print Card" button
This should bring up the Signature Card with the appropriate names auto-filled, ready to be printed and then signed. Let us know where this doesn't work for you, maybe somebody can help figure it out.

Firefox has always worked for me with signature cards.

I was able to use Chrome to print the signature card. Click on "Update Card" but do not click on "Print Card". Go to the three dots on the upper right of the browser to access the print option or press Ctrl + P. The new signature card with blank signature boxes will then show in the print preview.

I was able to print and upload, but the new card says Pending, and it's been been sitting in Pending for over a month. So it show the old card a current and the new card as Pending. Any idea how to get it out of pending?

millsph wrote: Any idea how to get it out of pending?

Ask the bishop to sign in and approve the new card.

I did this recently and found this confusing, however, there is a simple solution. When you click the blue "Update Card" button at the bottom of the page, it brings up a view of the blank card you want to print. Right-click and click "Print", or Ctrl+P to print a copy of the new signature card. It will print just the card and not the whole webpage. Do not click the blue "Print Card" button, this will bring up the old card. Once you have the new card filled out and scanned or photographed, click the "Print Card" button and there will be a field for you to upload the image of the new card.

If your updated card will not print use Ctrl-P and force the computer to talk to the printer. Follow the print format from there and make sure the printer you want to use is listed.

Same results - I got it to work in FireFox. Thanks for reminding me.

This *still* doesn't work in Chrome -- I got the same behavior today as described above -- "print card" brings up the existing card (filled out) to print, instead of a blank one.
Using Firefox did work.
I'm going to report this to the Church -- hopefully they can get it fixed.

This *still* doesn't work in Chrome

For me, this *still* works in Chrome (just tried again). I'm not saying it doesn't work for you, but if I do the following steps using Chrome, it always brings up a blank card without any signatures:
1) Go to LCR Finance
2) Select "Reports => Signature Cards"
3) Click "Update Card" button
4) Click "Print Card" button
Another suggestion would be to have a different person try the steps and see if it works for them? So if the Finance Clerk tries-and-fails repeatedly, could the Bishop maybe be successful using his account?

Thanks for the tip on Firefox!

I was able to print it from Chrome by clicking on the three dots in the upper right window then clicked on print...

Thanks for the Firefox tip. I have been trying to print a blank Signature Card for several weeks. Using Edge and Chrome from multiple computers, each time when I get to the point of hitting Print, instead of a blank card printing, I just get the current card with signatures. I did find I could right-click on the blank card and choose print, but what printed had the top portion cutoff. I just tried with Firefox and met with success. I now have a good form ready for signatures. Thanks!!!

I was able to get the Edge browser to work by right clicking on the Print Card button and then clicking on Print option from the drop-down menu.

(Also, in more settings I had to add a minimum to the margin so that the top would not get chopped off after it prints)

Hope this helps.

I was able to print a blank with the current leadership and get it signed. I have reached the point where the old card still shows with the new one underneath it identified as the "pending card". Below the new card is the "delete card" button. Do I just leave it like that? Does someone on my end (I'm a stake clerk) need to do anything now or do I just need to give it a day or two for the update to be complete? Thanks.

rjamesh77 wrote: Tue Jan 17, 2023 12:26 pm I was able to print a blank with the current leadership and get it signed. I have reached the point where the old card still shows with the new one underneath it identified as the "pending card". Below the new card is the "delete card" button. Do I just leave it like that? Does someone on my end (I'm a stake clerk) need to do anything now or do I just need to give it a day or two for the update to be complete? Thanks.

The presiding authority, in your case stake president, needs to log in and approve the new signature card.

Went to update the Signature Card for a new clerk today and found a weird issue. I click on Update Card and it shows the blank "Awaiting Signatures" list to be filled in. But when you click on Print Card at the bottom, it changes to just show the OLD Signature card again. So when you actually print it, you get the old card printed -- not the new, blank, ready-to-be-filled in card. I can't get it to actually print a new Signature Card for signatures to be made (so that it can then be uploaded). Anyone else seeing this? (I did report it to the Global Help Desk just a few minutes ago.)

EDIT: I should have read the entire thread. I see that this is a known issue. I see that I can print it from Chrome if I manually select the blank card text and send just the selection to the printer -- or I can get it to print from Firefox. Just weird the way it shows the old card with a normal print button -- but not the new/blank one that way. In any case, still a bit broken in Chrome. Kinda works in Firefox.

This case is pathetic!
You are telling me (and many other users) that the upload feature only works with Firefox.

So, I will need to mail the signature card to SLC who will then do what? --- the same thing only using Firefox at SLC? I don't use Firefox and don't want to use Firefox.

If you read the entire thread, you will find as many successful posts using Chrome, as unsuccessful posts. So it is incorrect to make a blanket statement that Firefox is the only solution. I personally have used Chrome twice in the past year to print and upload Signature Cards.

If you can share your experience, Forum members may have additional suggestions on how to make it work for you on Chrome or other browsers (in addition to the existing suggestions in the thread about making the Upload, Print, etc work)

I have read a bunch of these. No where do I see instructions on how to upload the updated card with new signatures. How is this done?

The instructions are found in the Help Center article The Signature Card. Ward/Branch clerks unfamiliar with the process should contact their stake/district clerk for instruction.

The printed instructions in the Help Center article states that "After selecting the Print Card button, the screen will change." That is where the confusion begins. If you have not already printed an unsigned card then click the 'Print' button. Get all the signatures and create an image of the signature card by scanning the document or taking a picture and copy the scanned document file or image file to the computer. If you are continuing the process of uploading the completed card during the same web browser session then the instructions 'Choose the electronic file copied to the computer, or drag the file to the designated box shown' applies.

Since getting the signatures on the card will most likely not happen during the same web browser session as printing the unsigned card there is implied understanding of getting to the point where the card can be uploaded. The work around for uploading the signed card in a later computer session is to follow the instructions to the point where it states "After selecting the Print Card button, the screen will change." Instead of clicking the 'Print' button on the pop-up print dialog click the 'Cancel' button. Now the screen will actually show the 'Upload signed card here' section of the 'Update Card (Awaiting Signatures)' screen. Follow the instructions from the help article at the point that states 'Choose the electronic file copied to the computer, or drag the file to the designated box shown'

Don't forget that once the new card is uploaded that the bishop needs to approve the new card before the new card will be the official and displayed signature card.

I used chrome and had to use the print function found under the 3 dots at the top right. worked fine.

I'm using Chrome and when I click on the "Print Card" button on the "Update Card" screen it immediately goes to the submit new card with signatures screen. I finally figured out that you can get the new blank signature card to print by right clicking on the page (or left-clicking on the 3 dots in the upper right corner of the Chrome browser window) and choosing the print function from the dropdown menu when on the appropriate screen. It does truncate the top portion of the signature card but only the top boarder and when I looked at the old signature card the top was also similarly cut-off so I just went with it instead of downloading and switching to Firefox or other browser. I too prefer Chrome as I utilize a lot of Google tools.

Is there a way to download a blank signature card

barkep wrote: Sun Feb 18, 2024 12:08 pm Is there a way to download a blank signature card

Do you really mean "blank" with nothing filled in? Or do you mean "blank" with the names pre-printed and just waiting for signatures?

It is still not working with Safari or Chrome. It prints the old card with the old signatures when you try to update the card.

ctrstud wrote: Sun Feb 02, 2025 9:05 am It is still not working with Safari or Chrome. It prints the old card with the old signatures when you try to update the card.

Did you try the process outlined in this post?? If so, could you be a bit more specific about which point of the steps he outlines, is where things don't work for you?

It's been "broken" forever. Or, more accurately, what you EXPECT to be able to do is not what you SHOULD actually do.

You have to follow the official instructions literally -- and they are NOT what you might imply. They say this:

To print the signature card for the unit’s bank account from LCR and upload:
1. From the “LCR Finance” menu, select Reports, then Signature Card.
2. On the Signature Cards page, click Update Card—the form is populated with the applicable unit leaders, including their names, positions, and phone numbers (assuming they have been assigned the correct standard callings).
3. Print the signature card.
4. After the card is printed and signatures have been obtained, create an electronic copy (a picture or scan). Save the picture or scan on the computer being used to print the signature card.
5. After selecting the Print Card button, the screen will change. Choose the electronic file copied to the computer, or drag the file to the designated box shown.
6. The new signature card will be approved by the unit leader by selecting the Approve button upon reviewing the new signature card.

The part that isn't intuitive is that you DO NOT CLICK THE PRINT CARD BUTTON TO PRINT THE BLANK CARD!

Instead, as the numbered instructions indicate, you need to instead Print the blank signature card at step #3 -- well before you click the "Print Card" button at step #5. You should use your browser's built-in PRINT option to print the blank card. This isn't perfect, but it works, at least. Print the blank card. Have them sign it. THEN click the Print Card button. That will cause it to show the old card with an option to download a PDF or print -- but just ignore it. Just use the box underneath to upload the new card.

That's how it is done. Again, the trick is not using the Print Card button to print the card. That button means to print the CURRENT card, not the new BLANK card. You print the new BLANK card by using your browser's Print option. You'll get a bunch of extra garbage, but at least it'll print. Get it signed, scan/photo just the part, and then upload it.

jgoggan wrote: Tue Feb 04, 2025 12:59 pm The part that isn't intuitive is that you DO NOT CLICK THE PRINT CARD BUTTON TO PRINT THE BLANK CARD!

At step 3 when it says "Print the signature card" this is done by clicking the "Print Card" button.
. Clicking the Print Card button executes the print command and the print dialog box will pop up to complete the printing process.

Step 5 does not instruct the user to click the "Print Card" button. Rather the first sentence of step 5 is an awkward, or misplaced, interjection explaining what happened on the web page behind the print dialog pop-up from the step 3 action. The second sentence in step 5 is the real instruction. When the user closes the print dialog pop-up either by clicking the Print button or the Cancel button they will see the changed screen with the upload actions box. The first sentence of step 5 should have been included in some form in step 3. For example: "Click the Print Card button to print the updated and unsigned signature card. The screen will change and a print dialog will pop up to complete the print job."

I posted earlier in this thread that the process of getting the signatures will most likely not happen during the same browser session when the new card is printed. If the new signed signature card is to be upload in another browser session the same steps are used with a change to clicking the Cancel button on the print dialogue pop-up instead of the Print button.

ctrstud wrote: Sun Feb 02, 2025 9:05 am It is still not working with Safari or Chrome. It prints the old card with the old signatures when you try to update the card.

Make sure the instructions in the Help Center article The Signature Card are followed.

A common mistake is to select the print icon (red arrow pointing to it in image) from the embedded PDF viewer rather than clicking the Update Card button (green arrow pointing to it in image).
. .
When the Update Card button is clicked the new card displayed will not have any signatures in the signature blocks and it will not be an embedded image like what is displayed in the image above.

JD, if it were that simple, we wouldn't be 6 pages deep in a thread that has been going on for years.

Yes, what you say is how it should work. It simply doesn't work that way for a great many of us.

What I was suggesting is the workaround that many people have suggested: using the browser's print functionality to be able to print the BLANK card.

For most of us, when we click the blue Print button at the bottom like you suggest, it just immediately changes the page to only show the old/existing card again. It does NOT pop up anything to print. I have tried this repeatedly in Chrome and Firefox across multiple machines and years. I am not using a pop-up blocker. Chrome is not blocking the pop-up. It just doesn't happen.

So, your method will not work for most of us to print a blank card. Once you click the Print button as instructed, the blank card is gone. So, the workaround is to print the blank card from the browser itself (after you click Update, but before you click Print). Then you can click the Print button -- which then opens up the bottom spot to upload a new card when ready.

It doesn't print a new card with the correct names/positions of new Bishopric. I follow these steps above, repeatedly and sorry--it's a no-go. Had to follow the instructions for printing in Chrome. So once the updated blank card came up, hit the menu/3 dots, printed--and then it came out. Just trying to keep the thread up-to-date it looks like. Clearly an issue

Still an issue. Had to use workaround.