LDS Tools App

I've deleted and downloaded the Member Services App (LDS Tools) at least a dozen times because it was glitching. Every time now it doesn't populate any of the data or give me an opportunity to even login or create a new login account. Any suggestions?

If you're on iOS, see this post about turning on "background app refresh for WiFi".

Help! I can successfully login to the church's website and have complete access.
However, the LDS Tools app will not allow me to login.
I have, multiple times, used the "Need help signing in?" link and have updated my password online, however, the mobile app does not recognize the PW. It does allow me to move forward with my Username, but tells me I am using an invalid password, even though I just created it on the church website.
It's been like this for 2 weeks. I could really use some help on this one!

Check to see if your password is at least 12 characters long and does not contain special characters. In some other topic threads others have noted that their issues were resolved when the password was at least 12 characters long and special characters were removed.

Thank you for your response. Yes, my password satisfies all requirements and is what I am using to login to my account via the church website, but for some reason that same login and password does not work for the tools app. Any other suggestions? Thanks!

Are you able to sign in on other Church mobile apps, like Gospel Library?

Which authentication option(s) do you have enabled under Account.ChurchofJesusChrist.org > Two-Step Verification? The mobile apps don't currently support the "Security Key or Built-in Authenticator" option, but the other ones should work.

I’m having the exact same issues, reported it and got zero help at all. It’s as if no body cares that the apps have a fundamental error and they are not willing to fix the issue. I’m seriously frustrated with it

I’m having the exact same issues.....

Since the Forum participants are almost all of us regular church members like yourself, if you're hoping for helpful suggestions from the Forum, it would be best to include more details. Things often mentioned in other posts include whether you previously were able to use the Tools app but now cannot; if you did anything specific right before it stopped working or if it happened suddenly; if you can sign onto other mobile apps like Gospel Library; if you can sign on to your church account at churchofjesuschrist.org; what OS your device is (iPhone, Android, other), etc. The more specific you are about your specific situation, the better chance you have of getting a specific suggestion from Forum members that might help you out.

I was having issues with syncing on my LDS Tools app on my Android tablet. I finally gave up and deleted the app thinking I would just download it fresh from the Google Play Store, but it doesn't appear to be there as an app anymore.

I see it on the Google Play store when searching on my android cellphone. The app is called "Member Tools", but searching for "LDS Tools" also finds it for me.

I know the "it works for me" answer isn't very helpful, but that is what I see. Perhaps others might have ideas why you're not seeing it.

You didn't say what device you have. Note that you need to be on Android 6.0 or higher to get the Member Tools app.

Sometimes it's available on Android Fire devices, but not always.

Wrong email on all my lids accounts

mj2525 wrote: Thu Jul 20, 2023 7:36 pm Wrong email on all my lids accounts

You can edit your phone # and email address on Member Tools. After you sync your data, the change should (eventually) flow to other systems that are linked. Or you can speak with your clerk (or membership clerk) and he can do it for you. If your clerk updates your information for you, give it a day or two, then sync your Member Tools data and you should see the corrected email address.