Don't have any access with the previous email and phone number.

2 postsstarted by tokicruz 831 viewsoriginal topic

New Member
#1
I have another account and it was connected to my membership. I don't have any access anymore to any of it (i.eg. Email and phone number). I already created a new church account, and I need to put my MRN in this account. Please help me.
Community Moderators
#2
tokicruz wrote: Mon Jan 09, 2023 10:06 pm I have another account and it was connected to my membership. I don't have any access anymore to any of it (i.eg. Email and phone number). I already created a new church account, and I need to put my MRN in this account. Please help me.
Please see the announcement thread at the top of this (the Church Account) forum. This is a direct link:
https://tech.churchofjesuschrist.org/fo ... hp?t=30383

Most likely, you'll need to have your ward clerk give you the phone number for the Global Services Department. They can merge the accounts or delete one, disable 2FA/MFA to help you get back in to that account, etc.