Tech Forum Archive

Calendar site not loading

14 postsstarted by Bradfordrw 4,213 viewsoriginal topic

Bradfordrw
New Member
#1
Looks like a new update may have rolled out for Calendar? After the "Give us a moment" loading indicator, I'm getting a blank screen with the following browser console errors:

Code: 

GET https://www.churchofjesuschrist.org/church-calendar/services/v3.0/mem/currentUserOptions?lang=eng 502
(anonymous) @ useFetch.js:32
(anonymous) @ useFetch.js:44
Ys @ react-dom.production.min.js:262
b @ scheduler.production.min.js:18
to @ react-dom.production.min.js:122
Us @ react-dom.production.min.js:261
(anonymous) @ react-dom.production.min.js:261
ne @ scheduler.production.min.js:16
o.register.$.port1.onmessage @ scheduler.production.min.js:12
and

Code: 

TypeError: O.buildingSchedulerDtos is not iterable
    at CommonDataContext.js:74:46
    at Ys (react-dom.production.min.js:262:359)
    at b (scheduler.production.min.js:18:343)
    at to (react-dom.production.min.js:122:325)
    at Us (react-dom.production.min.js:261:308)
    at react-dom.production.min.js:261:215
    at ne (scheduler.production.min.js:16:224)
    at o.register.$.port1.onmessage (scheduler.production.min.js:12:346)
BOOMR_plugins_errors_console_error @ 9UX54-L57TE-34QD8-DURP5-GFD2R:10
bl @ react-dom.production.min.js:216
n.callback @ react-dom.production.min.js:216
Co @ react-dom.production.min.js:131
Sl @ react-dom.production.min.js:220
Bs @ react-dom.production.min.js:259
b @ scheduler.production.min.js:18
to @ react-dom.production.min.js:122
Ws @ react-dom.production.min.js:252
Ts @ react-dom.production.min.js:243
(anonymous) @ react-dom.production.min.js:123
b @ scheduler.production.min.js:18
to @ react-dom.production.min.js:122
ao @ react-dom.production.min.js:123
ro @ react-dom.production.min.js:122
Ys @ react-dom.production.min.js:263
b @ scheduler.production.min.js:18
to @ react-dom.production.min.js:122
Us @ react-dom.production.min.js:261
(anonymous) @ react-dom.production.min.js:261
ne @ scheduler.production.min.js:16
o.register.$.port1.onmessage @ scheduler.production.min.js:12
and

Code: 

CommonDataContext.js:74 Uncaught TypeError: O.buildingSchedulerDtos is not iterable at https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:15:33912 at Ys (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:114038) at b (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:132125) at to (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:54698) at Us (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:113501) at https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:113412 at ne (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:131545) at o.register.$.port1.onmessage (https://www.churchofjesuschrist.org/calendar/index.9f0e3658.js:1:130295)
RandyJacobs
New Member
#2
I get the same blank page. Chrome, Chrome Incognito and Edge on Windows using 3 different computers; and Samsung Browser on Android. Clearing cache & cookies makes no difference.
dawdaw
New Member
#3
I am the Stake Building Scheduler in my stake and the calendar has not worked for me since yesterday. I get the same message that others get saying “Give us a moment” and then I get a blank screen.
rmrichesjr
Community Moderators
#4
There's a lengthier discussion of the downtime for replacement here, starting near the bottom page 6 of 7 in my browser: https://tech.churchofjesuschrist.org/fo ... 4&start=50
lajackson
Community Moderators
#5
dawdaw wrote: Wed Nov 16, 2022 6:08 pm I get the same message that others get saying “Give us a moment” and then I get a blank screen.
I see (or do not see) the same. However, I have now started getting email notifications as new Calendar events are being scheduled all over our stake, even for calendars I am not set to view. I have never set these notifications before. And of course, I cannot turn them off because I cannot get into the Calendar system.
BrianEdwards
Senior Member
#6
It worked okay for me yesterday (I know many others had issues, so this is a single data point). Today initial loading took forever, after a few refreshings it finally came up. Now it seems to be functional for me, although of course with all the issues members are having, who knows what the data integrity is like...
russellhltn
Community Administrator
#7
majones wrote: Tue Nov 22, 2022 2:24 pm I am having a similar issue.

Log in to the the church website no problem, but the calendar hangs on the 'Give us a moment' screen with a loading wheel.

Haven't been able to log in since last week.
You might want to try incognito mode to make sure it's not a known issue with cookies. Failing that, you'll need to contact support as the calendar seems to be working.

Note that it does take quite awhile to load. I'm counting 15 seconds, which may not sound like a lot but sure seems slow.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
caillines
Member
#8
russellhltn wrote: Tue Nov 22, 2022 4:41 pm Note that it does take quite awhile to load. I'm counting 15 seconds, which may not sound like a lot but sure seems slow.
I get about the same. 15 for initial calendar load, about 6 for changing to an "unloaded" month, then almost instantly if going back to a month I have already viewed this session. Definitely slower than I would like.
scl1982
New Member
#9
It's still not loading for me... after trying in incognito mode, different browsers, waiting for several minutes it still just has the spinner "Give us a moment". I sent a support email a week ago (no response). Is it working for everyone else now? Any help appreciated.
russellhltn
Community Administrator
#10
scl1982 wrote: Sun Nov 27, 2022 1:38 am It's still not loading for me... after trying in incognito mode, different browsers, waiting for several minutes it still just has the spinner "Give us a moment". I sent a support email a week ago (no response). Is it working for everyone else now? Any help appreciated.
It seems to take about 15 seconds to do the initial load. It might take longer depending on how many events are going to display.

I would not expect it to load if your membership record is not associated with a ward for any reason.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scl1982
New Member
#11
I should be associated to a ward... I'm the Bishop of it :) others in the ward can log into it. I get errors when looking at the debug console.
rmrichesjr
Community Moderators
#12
scl1982 wrote: Sun Nov 27, 2022 10:55 am I should be associated to a ward... I'm the Bishop of it :) others in the ward can log into it. I get errors when looking at the debug console.
Apologies if you already stated whether you have cleared your browser's cache and deleted relevant cookies. If you have not, that would at least eliminate the cookie problem as responsible for the current symptoms.
russellhltn
Community Administrator
#13
scl1982 wrote: Sun Nov 27, 2022 10:55 am I should be associated to a ward... I'm the Bishop of it :) others in the ward can log into it. I get errors when looking at the debug console.
A mutiny perhaps? :D

Since you already tried the usual browser tricks, if you can get far enough to see the floating "feedback" tab on the right, I'd use that to report the problem. Otherwise you may want to call GSC when they open to create a ticket.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scl1982
New Member
#14
Sorry only just clocked the responses (seems I didn't get notified). I have a support ticket created but not getting much response. I sent a chaser email today. It seems everyone else can access the calendar so it's odd. I've tried different browsers etc.