Yahoo inbox not receiving church emails

61 postsstarted by wgittins 39,419 viewsoriginal topic

New Member
#1
I have a Yahoo email and I have stopped receiving emails from the church. This has probably been happening for at least 2 weeks maybe more. I have checked all of my settings and the email is not in my blocked settings. I am worried that Yahoo is blocking it because I don't even see the emails on my junk file.
Community Moderators
#2
Try setting the church domain, @churchofjesuschrist.org or churchofjesuschrist.org, in your white list. I did this a number of years ago when their DMARC policy changed and was blocking the church messages. They changed their policy, again, for a while and allowed messages from the church domain. It appears that the volume of messages or some other event is exceeding their current policy. Even so, I have not had problems, I assume, because I have the church's domain white listed.

Borrowed from How to Whitelist an Email web page:

How to Whitelist an Email in Yahoo Mail
  1. Navigate to "Settings" icon, then click "More Settings" from the Yahoo Mail menu.
  2. Select "Filters" and hit "Add" to enter information about the domain name or sender.
  3. From here, you can enter any string of text you want to whitelist in future emails. This could be anything from an email address or domain name to something you expect to be in the body of the message.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#3
Edited 1 time, last by wgittins on
Thank you for your response. That did not fix the issue. It seems as if Yahoo is blocking it at a higher level because I have sent an email from the churches "Send a Message" application in LCR to both my wife's email and mine and we are not receiving them.
New Member
#4
I'm having the same issue, started around the same time. I'm happy to help research however I can.
New Member
#5
We are also seeing the same thing for Yahoo emails. Just tried it with two different members that have Yahoo accounts and neither one received the message.
New Member
#6
Edited 2 times, last by auntieoshwin on
Having same issue in our ward. Digital bulletins not being received by members when sent out by ward clerk. Any help would be appreciated.
Community Administrator
#7
auntieoshwin wrote: Mon Aug 08, 2022 12:42 pm Any help would be appreciated.
There's no timeline for a fix. The only option under local control is to change email services.

Unpleasant, but those are the facts at this time.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#8

Not receiving emails

For the past month, my husband and I have not been receiving emails. That includes when we make donations and emails sent through the church's leadership site from the stake and ward. I know that a while back there were some issues with those that used Yahoo. I even checked my spam folder and nothing was there either.
Community Administrator
#9

Re: Not receiving emails

wlbranson wrote: Tue Aug 09, 2022 6:25 pm For the past month, my husband and I have not been receiving emails. That includes when we make donations and emails sent through the church's leadership site from the stake and ward. I know that a while back there were some issues with those that used Yahoo. I even checked my spam folder and nothing was there either.
Your post has been merged into an existing thread. As you can see, quite a few people are experiencing the same thing.

We've heard no timeline for a fix. Your choice is to either wait or switch to a different email provider.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#10
Edited 1 time, last by holly96 on
I've been experiencing this same issue with a Yahoo account, starting around the same time as it sounds like it started for others (my last email was on July 7). I tried changing my email to a gmail address, but am still not getting the emails (I don't have access to LCR to send myself a test, so my only way to test is via making a small donation to trigger the confirmation emails, which I haven't been getting). Is it possible somehow having a Yahoo account where emails weren't going through has now prevented any emails at all from being sent to my membership account, even though I have changed it to a gmail address? I really didn't even want to change my address, but was willing to in order to get the emails. But now that's not even working.

Note that I did get the emails from account@churchofjesuschrist.org at my Yahoo address when I changed my email, but I don't get them from noreply@churchofjesuschrist.org or noreply-lcr@churchofjesuschrist.org.

ETA: Well, I finally got the confirmation emails for the donations I made for testing purposes at my gmail address. They came all at once, much more delayed than usual, even though my donations were spread out a bit, and included confirmation emails for couple that I made while the email address on my account was still the Yahoo address. Progress, though I really didn't want to have to change my email in the first place.
Community Moderators
#11
holly96 wrote: Sat Aug 13, 2022 1:03 am Is it possible somehow having a Yahoo account where emails weren't going through has now prevented any emails at all from being sent to my membership account, even though I have changed it to a gmail address?
I do not think so. I believe the problem is at the Church sending end of the process, particularly since my Online Donation confirmation emails have also stopped arriving. I still get Send a Message emails at my gmail account from time to time although I do not know if some are not arriving. My elders quorum president says the messages he sends do not all go through.
New Member
#12
I am the technology specialist in my ward and all members that have a yahoo.com email address do not receive email for noreply-lcr@churchofjesuschrist.org. I created a yahoo.com email myself to test. I updated my profile on churchofjesuschrist.org to the yahoo email. I did as well get the email address from account@churchofjesuschrist.org, but not from noreply-lcr@churchofjesuschrist.org.

I have done the following on my yahoo account.
* Added a filter to move any emails from noreply-lcr@churchofjesuschrist.org to my inbox
* Added a contact with the email address of noreply-lcr@churchofjesuschrist.org

Multiple test emails were sent and nothing in spam, trash, inbox or any email folder.

Please let me know a resolution as 10 or so members are not receiving emails.
Community Administrator
#13
joshuaclifford wrote: Sat Aug 13, 2022 10:33 pm Please let me know a resolution as 10 or so members are not receiving emails.
At this time your choices are:
  • Wait (we don't know how long)
  • Switch to a different email address
One sub-option to waiting is to manually send emails to those who are not getting them.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#14
I just tested it as well. I informed a few members about the issue and advised them to list a different email from another provider as their official church email.

I actually don’t think it’s on the church end because Yahoo is the only addresses affected that I can find. iCloud, gmail, and outlook seem to work.
Member
#15
silvad wrote: Sun Aug 14, 2022 2:05 pm iCloud, gmail, and outlook seem to work.
I still get issues with some gmail accounts failing.
New Member
#16
russellhltn wrote: Sun Aug 14, 2022 2:49 am
At this time your choices are:
  • Wait (we don't know how long)
  • Switch to a different email address
One sub-option to waiting is to manually send emails to those who are not getting them.
Russell, can you explain WHO or WHAT we are waiting for to resolve this issue? That’s very nebulous to just say “wait.”

Is church headquarters reaching out to Yahoo to get their domain unblocked? It seems to me that an organization as large as the church should be able to convince Yahoo to unblock the mail.
Community Moderators
#17
mattprasmussen wrote: Mon Aug 15, 2022 6:55 am Is church headquarters reaching out to Yahoo to get their domain unblocked? It seems to me that an organization as large as the church should be able to convince Yahoo to unblock the mail.
I am not russellhltn, but I have read all of the posts on this topic throughout the forum. Of interest is this one where the GSD said it was a Church issue.

Another post says that Yahoo is not blocking anything from the Church. And throughout the various topics in the forum it is apparent that Yahoo addresses are not the only problem.

Within the time and priority constraints the developers are given, I believe they are trying to solve the problem. But whether they are or not, there is nothing any of us here are able to do about it.

I still use Send a Message because it usually works for me. But, it has never been a 100% solution because many members do not provide their email addresses in the first place.
Community Moderators
#18
mattprasmussen wrote: Mon Aug 15, 2022 6:55 amIt seems to me that an organization as large as the church should be able to convince Yahoo to unblock the mail.
From Yahoo's perspective, the Church is the equivalent of a company sending marketing emails. They are not a Yahoo customer. Though individual customers' voices are smaller, if the issue is on Yahoo's end, I think Yahoo is more likely to listen to their customers than an organization that wants their emails to have a wider reach.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Senior Member
#19
lajackson wrote: Mon Aug 15, 2022 10:07 am
mattprasmussen wrote: Mon Aug 15, 2022 6:55 am Is church headquarters reaching out to Yahoo to get their domain unblocked? It seems to me that an organization as large as the church should be able to convince Yahoo to unblock the mail.
I am not russellhltn, but I have read all of the posts on this topic throughout the forum. Of interest is this one where the GSD said it was a Church issue.

Another post says that Yahoo is not blocking anything from the Church. And throughout the various topics in the forum it is apparent that Yahoo addresses are not the only problem.

Within the time and priority constraints the developers are given, I believe they are trying to solve the problem. But whether they are or not, there is nothing any of us here are able to do about it.

I still use Send a Message because it usually works for me. But, it has never been a 100% solution because many members do not provide their email addresses in the first place.
Your "this one" link opens to 2015 posts.
New Member
#20
Just noting that it's not the domain as a whole (@churchofjesuschrist.org) that's the issue, as emails from account@churchofjesuschrist.org come through just fine. It's only emails that come from noreply-lcr@churchofjesuschrist.org or noreply@churchofjesuschrist.org that do not go through at all. I have no idea why that is from the backend, but something about those two emails or the system used to send them out (if it's different than the account address) is not playing nice with Yahoo right now.

Here is what I ended up doing as a workaround solution. Changed my email to my gmail address, and set up filters for the two email addresses that don't go through to automatically forward to my Yahoo address (and also mark as unread and archive within gmail). This worked perfectly for the donation recorded emails from the test donations I did over the weekend. Those showed up today in my Yahoo account as if they had been sent directly there, when they were actually sent to gmail and forwarded. However, the big downside is if/when any individual members who don't already know my Yahoo email pull my gmail address from Tools to send me an email. So I still have to remember to check that account at least occasionally.

Hopefully something magically gets fixed soon!
Community Moderators
#21
garystroble wrote: Mon Aug 15, 2022 11:08 am Your "this one" link opens to 2015 posts.
It should go to your Jul 28, 2022 post.

EDIT: The link worked fine for me, but not for most. I have fixed it so it should work for everyone.
Community Administrator
#22
lajackson wrote: Tue Aug 16, 2022 7:38 pm
garystroble wrote: Mon Aug 15, 2022 11:08 am Your "this one" link opens to 2015 posts.
It should go to your Jul 28, 2022 post.
It's not working for me either. I notice the link has a "start" parameter. I suspect it's getting messed up due to your reverse sort.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Moderators
#23
russellhltn wrote: Tue Aug 16, 2022 10:01 pm It's not working for me either. I notice the link has a "start" parameter. I suspect it's getting messed up due to your reverse sort.
I have fixed the link in the original post and in the quote that followed. I did not realize how helpful the forum software tried to be when I copied the link in the first place. Gotta love technology.
New Member
#24
We are having this issue in our ward/stake as well and have isolated it those using Verizon.net, AOL or yahoo.com email addresses (all owned by Verizon these days). Definitely going to need to be Church HQ IT to solve this one’s on deliverability of emails sent through LCR.
New Member
#25
We also started having these problems. Setting filters does not seem to help any.
Member
#26
Filters on the user account side won't help. The issue is at a higher level (issue between church email system and yahoo email system policies) than users have access to (inbox settings).
New Member
#27
Everything that has been posted about email issued from Yahoo are occurring within our stake. It was first mentioned to me about the problem around August 7, 2022.
New Member
#28
has any progress been made with this?
New Member
#29
Yeah, I had the same problem, don't know what to do about it.
Member
#30
There are really only two things you can do as someone that uses the "send a message" function:

1) Use your personal email to send to the yahoo addresses directly (use blind carbon copy/BCC for privacy). Not really viable if there are large numbers of them.
2) Accept that not all members will receive the emails.
New Member
#31
Same this is happening to me for several months now. I changed my church email to my gmail account (instead of yahoo) and now I’m receiving emails from the church again.
I received a message from the church’s tech department.

“ We apologize for the inconvenience this issue has caused. Unfortunately, at this time Yahoo has chosen to block the sending and receiving of all messages from the Church in general, as well as those sent locally by local leaders. Yahoo believes these messages are spam messages. Not only are they blocking messages, but they are sharing their list of businesses/groups who they they have blocked with other providers. Our developers are in negotiations with Yahoo, but they are moving slowly. The best course of action is to have those with blocked accounts contact their providers and let them know that they want to receive these messages.

If you have another email address from a different provider, you may want to add it to your membership record as a temporary workaround. There is no guarantee that the other provider will not also be blocking messages, though.

We hope to see a resolution to this problem soon - it is affecting many leaders and members worldwide.”
New Member
#32
For the past month, my husband and I have not been receiving emails. That includes when we make donations and emails sent through the church's leadership site from the stake and ward. I know that a while back there were some issues with those that used Yahoo. I even checked my spam folder and nothing was there either.
New Member
#33
One of the high councilors in our stake (who also works for Family Search) just told me that he confirmed with the Church that Yahoo has blacklisted the send tool. (not sure why)

[Moderator's Note: The Moderators have not verified this information. Some users with Yahoo accounts still receive email from Send a Message, although it seems that many or most do not.]

At a minimum, you should alert the Yahoo email users in your organization/ward of this phenomenon, so they can decide for themselves if they want to switch providers (not always an easy decision, I know).

In the meantime, there are a couple of options (some more feasible than others):

1. Have the Yahoo email users change their church email address to a non-Yahoo address.
2. Maintain a list of Yahoo email users (which you can get from Reports, Member List) and forward the Church emails from your own account.
- I always include myself as a recipient when sending mass emails, so when I get that email, I just forward it to the dozen or so Yahoo users in my organization/ward.
3. Don't use the Church email system, but rather get a list of all email addresses (again, from Reports, Member List) and send the email from your own personal account (using BCC, so as not to reveal anyone's email address that is marked private).

You can determine the feasibility of each of these options. Hope this helps.

[A Moderator has added to this post.]
New Member
#34
It's been 4 months. Is this issue and thread still active?
Or has it been merged to another thread?
Community Moderators
#35
jwthomasbennion wrote: Thu Dec 01, 2022 8:39 pm Is this issue and thread still active?
The issue is still ongoing; it has not been resolved. They are still working on it. There are a number of other threads on the church email system not sending from certain domains to certain email providers.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#36
Glad I stubbled on this thread. I have (well since have changed to gmail) a yahoo account and was wondering why I was getting no quorum emails (even filtered in spam) but this explains it. Honestly I'm not sure why emails at the ward or even stake level come from a do-not-reply style address. Perhaps the secretary or corresponding body (or individual) that the group email is sent from should be the default return email.
Member
#37
It's not the do-not-reply style address that is the problem on its own, as that is a pretty standard thing. The Yahoo issue is apparently the "quality" of the messages that are being sent. A secondary issue is that as there is no simple "don't include this member in bulk emails" option, clerks have been changing email addresses to invalid ones, causing lots of bounces, and thus blocks.
New Member
#38
Can anyone comment on whether this is still an issue?

Thanks!

Orion Wood
Community Moderators
#39
orionw wrote: Tue Dec 13, 2022 2:26 pm Can anyone comment on whether this is still an issue?
It is. And it probably will be for some time until a concerted effort is made to clean up the email addresses to which the Church is trying to send. I have heard that there are some other attempted fixes in process, as well.
New Member
#40
Does anyone know if the Yahoo issue has been resolved? I'm still not receiving church emails to my Yahoo account, and others in our ward are not as well.
New Member
#41
sarahjune23 wrote: Tue Mar 14, 2023 9:29 am Does anyone know if the Yahoo issue has been resolved? I'm still not receiving church emails to my Yahoo account, and others in our ward are not as well.
This issue has not been resolved and honestly doesn't seem like it will be resolved at all. It's very frustrating as a Yahoo Mail user since 2001 to have to resort to a new email address for my church calling.

It's also really disappointing that the church technology leaders have allowed church email use to get out of hand to the point that Yahoo is blocking the email. No option to opt out was ever offered. No option to preclude email addresses of antagonistic members was provided to unit leaders. The responsibility to manage email lists pushed to unit clerks was too unwieldly.
Community Administrator
#42
mattprasmussen wrote: Tue Mar 14, 2023 1:24 pm It's also really disappointing that the church technology leaders have allowed church email use to get out of hand to the point that Yahoo is blocking the email. No option to opt out was ever offered. No option to preclude email addresses of antagonistic members was provided to unit leaders. The responsibility to manage email lists pushed to unit clerks was too unwieldly.
I'm not sure how you're defining "technology leaders", but I doubt if this was their decision. I suspect it came from higher up.

A "Local Leader Email" has appeared in the subscription options, so it appears changes are coming.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#43
russellhltn wrote: Tue Mar 14, 2023 1:31 pm
mattprasmussen wrote: Tue Mar 14, 2023 1:24 pm It's also really disappointing that the church technology leaders have allowed church email use to get out of hand to the point that Yahoo is blocking the email. No option to opt out was ever offered. No option to preclude email addresses of antagonistic members was provided to unit leaders. The responsibility to manage email lists pushed to unit clerks was too unwieldly.
I'm not sure how you're defining "technology leaders", but I doubt if this was their decision. I suspect it came from higher up.
I'm not singling you out personally Russ, but it's across this site is the tendency to pass the blame of how this happened to "higher ups" as if the "higher up" people don't understand technology. Yes, there is an appointed Seventy or some level of general authority who is over technology at church headquarters who makes decisions. However, he makes decisions with the input of others, including the IT staff who build and maintain Church systems and those who understand the legalities of emailing constituents - not in a vacuum of the Church Office Building. That group of technology leaders has allowed this to happen. It's not at a level to require news articles about the issue, but it could have been prevented.
Community Administrator
#44
mattprasmussen wrote: Tue Mar 14, 2023 2:58 pm I'm not singling you out personally Russ, but it's across this site is the tendency to pass the blame of how this happened to "higher ups" as if the "higher up" people don't understand technology. Yes, there is an appointed Seventy or some level of general authority who is over technology at church headquarters who makes decisions. However, he makes decisions with the input of others, including the IT staff who build and maintain Church systems and those who understand the legalities of emailing constituents - not in a vacuum of the Church Office Building. That group of technology leaders has allowed this to happen. It's not at a level to require news articles about the issue, but it could have been prevented.
I agree it could have been prevented. It's entirely possible the leaders were warned. But I've seen enough conversations with developers to see a pattern of "we implemented the business rules as they were handed down to us." They're not allowed to implement features that were not approved.

Where the fault lies, we can't say for sure. But I am sure it's not with the developers. Beyond that, we're both speculating.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#45
I used to work for Bluehost / Hostmonster and via my training I researched and found these issues and others and thought you might appreciate the information.

5 Problems
Category Host Result
Status Warning smtp ldschurch-org.mail.protection.outlook.com May be an open relay. information More Info
Status Warning dns ldschurch.org At least one name server failed to respond in a timely manner information More Info
Status Warning dns ldschurch.org Local NS list does not match Parent NS list information More Info
Status Warning dns ldschurch.org Name Servers are on the Same Subnet information More Info
Status Warning dns ldschurch.org SOA Serial Number Format is Invalid information More Info

Domain is close to Expiration
Community Administrator
#46
simph1 wrote: Sun Mar 26, 2023 2:02 pm I used to work for Bluehost / Hostmonster and via my training I researched and found these issues and others and thought you might appreciate the information.

5 Problems
Category Host Result
Status Warning smtp ldschurch-org.mail.protection.outlook.com May be an open relay. information More Info
Status Warning dns ldschurch.org At least one name server failed to respond in a timely manner information More Info
Status Warning dns ldschurch.org Local NS list does not match Parent NS list information More Info
Status Warning dns ldschurch.org Name Servers are on the Same Subnet information More Info
Status Warning dns ldschurch.org SOA Serial Number Format is Invalid information More Info

Domain is close to Expiration
However, the church is moving away from "LDS". I'm pretty sure that domain was dropped from use some time ago - at least as far as sending messages from LCR.

What do you find if you run the same query for churchofjesuschrist.org?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#47
russellhltn wrote: Sun Mar 26, 2023 4:04 pm
simph1 wrote: Sun Mar 26, 2023 2:02 pm I used to work for Bluehost / Hostmonster and via my training I researched and found these issues and others and thought you might appreciate the information.

5 Problems
Category Host Result
Status Warning smtp ldschurch-org.mail.protection.outlook.com May be an open relay. information More Info
Status Warning dns ldschurch.org At least one name server failed to respond in a timely manner information More Info
Status Warning dns ldschurch.org Local NS list does not match Parent NS list information More Info
Status Warning dns ldschurch.org Name Servers are on the Same Subnet information More Info
Status Warning dns ldschurch.org SOA Serial Number Format is Invalid information More Info

Domain is close to Expiration
However, the church is moving away from "LDS". I'm pretty sure that domain was dropped from use some time ago - at least as far as sending messages from LCR.

What do you find if you run the same query for churchofjesuschrist.org?
They are still using the other ldschurch.org as I have had very recent emails from the elders quorum presidency. As it is showing as user@ldschurch.org in the from box of the email header. Until they change it, it will continue to show as ldschurch.org. I hope that helps, which is why it is pointless right now to check the other domain since they are still using ldschurch if that makes sense?
Community Administrator
#48
simph1 wrote: Sun Mar 26, 2023 6:31 pm They are still using the other ldschurch.org as I have had very recent emails from the elders quorum presidency. As it is showing as user@ldschurch.org in the from box of the email header. Until they change it, it will continue to show as ldschurch.org. I hope that helps, which is why it is pointless right now to check the other domain since they are still using ldschurch if that makes sense?
Since July, the email I get via LCR are in the format
from: (sender's name) <noreply-lcr@mail.churchofjesuschrist.org>
reply-to: (sender's email address)

The format user@ldschurch.org or user@churchofjesuschrist.org is for church employees, not local leaders. I haven't see the sender as @ldschurch.org in many months if not years.

I'm suspecting you have an EQ President that's a church employee using their work account (that they haven't updated) and sending to a list rather than going though LCR.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#49
russellhltn wrote: Sun Mar 26, 2023 10:36 pm
simph1 wrote: Sun Mar 26, 2023 6:31 pm They are still using the other ldschurch.org as I have had very recent emails from the elders quorum presidency. As it is showing as user@ldschurch.org in the from box of the email header. Until they change it, it will continue to show as ldschurch.org. I hope that helps, which is why it is pointless right now to check the other domain since they are still using ldschurch if that makes sense?
Since July, the email I get via LCR are in the format
from: (sender's name) <noreply-lcr@mail.churchofjesuschrist.org>
reply-to: (sender's email address)

The format user@ldschurch.org or user@churchofjesuschrist.org is for church employees, not local leaders. I haven't see the sender as @ldschurch.org in many months if not years.

I'm suspecting you have an EQ President that's a church employee using their work account (that they haven't updated) and sending to a list rather than going though LCR.
That makes sense. I will find out and let you know my findings.
Thank you.
New Member
#50
It's interesting that when I changed my church email to a gmail.com address and then set my gmail account to forward to my verizon.net email account, those messages from the LCR system aren't being forwarded. and get the error below:

Message blocked
Your message to myemail@verizon.net has been blocked. See technical details below for more information.
The response from the remote server was:
554 5.7.9 Message not accepted for policy reasons. See https://postmaster.yahooinc.com/error-codes

Here's what the yahoo postmaster link says about 554 SMTP error codes:
- A 553 or 554 SMTP error indicates an email could not be delivered due to a permanent problem. Message delivery can be permanently deferred because:
- You're trying to send a message to an invalid email address.
- Your message failed authentication checks against your sending domain's DMARC or DKIM policy.
- The message contains characteristics that Yahoo won't accept for policy reasons.
- Other suspicious behavior which leads Yahoo to issue a permanent rejection for your SMTP connection.
- Your IP is listed by Spamhaus. Please check with https://www.spamhaus.org.
- If you consistently receive 5xx errors when sending to Yahoo, we encourage you to review our Sender Best Practices, since 5xx errors can be a symptom of a more widespread, general problem.
- You should not retry sending an email that comes back with with a 5xx error. List managers should have a policy for removing email addresses that generate 5xx errors/bounces.

It seems yahoo thinks the church emails are spam and not authenticated. This has been going on almost a year. Why isn't anyone working to get this resolved?
Community Moderators
#51
brenda_s1 wrote: Fri Mar 31, 2023 9:00 pm It seems yahoo thinks the church emails are spam and not authenticated. This has been going on almost a year. Why isn't anyone working to get this resolved?
That is what most of the discussion in this thread comes down to. The issue goes well back farther than a year and the Church ICS department has been working on it well longer than a year. Unfortunately the issue is not in control of the ICS department and will take some time to get below the email provider block limits and must stay there for a period of time.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Senior Member
#52
This email issue is a big problem. I use zoho.com for my email. For a long time I received messages sent through the church system just fine then just over a year ago I stopped receiving emails from the church, stake or ward. When I started hearing about email issues, I contacted zoho and they insisted that they never adjusted filters or changed anything.

At the time I was on a stake communications committee so I requested a churchofjesuschrist.org email address to use for contacting media. I put that address on my ward directory and started receiving messages from the church again. Now I have been released from my communications calling and the church is taking away my churchofjesuschrist email address.

Since the church hasn’t fixed their compatibility issues, I have to set up a new address in order to receive church email. What email providers are compatible with the church system? I don’t want to use google but I will if I have to.
Community Moderators
#53
wrigjef wrote: Tue Apr 11, 2023 8:54 pm I don’t want to use google but I will if I have to.
Well, Google works for me. And there are others that still work, I believe, But I use gmail so I have not had to worry about it.

Some other topics in the forum discuss which ones seem to work and which ones do not.
Community Administrator
#54
I believe anything in the AOL/Yahoo/Verizon family won't work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Senior Member
#55
russellhltn wrote: Wed Apr 12, 2023 11:05 pm I believe anything in the AOL/Yahoo/Verizon family won't work.
I know someone who had a US Cellular email address that didn't work about the time this started - when he investigated he found it was being hosted on Yahoo servers. There are probably others that could be affected as well if their provider is contracting email service through AOL or Yahoo. I have seen a post or two from those with Gmail addresses who had troubles but I have never had a problem receiving with Gmail (at least not that I know of).
New Member
#56
This is "still" an issue. Feels like years now. Not everyone has a Gmail email account. Yahoo still has a huge email user base.
Community Moderators
#57
My registered email address is on the Yahoo domain. After years with nothing from the Church I started getting messages and notices about four or five weeks ago. Just information, but I have the Church domain whitelisted for my email account.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Member
#58
jdlessley wrote: Sat Oct 07, 2023 10:57 pm My registered email address is on the Yahoo domain. After years with nothing from the Church I started getting messages and notices about four or five weeks ago. Just information, but I have the Church domain whitelisted for my email account.
Interesting. I might have to do some testing with one of our leaders that uses a yahoo address.
New Member
#59
My wife’s yahoo email suddenly started receiving it again today. Maybe something finally got fixed???
Member
#60
caillines wrote: Sat Oct 07, 2023 11:11 pm
jdlessley wrote: Sat Oct 07, 2023 10:57 pm My registered email address is on the Yahoo domain. After years with nothing from the Church I started getting messages and notices about four or five weeks ago. Just information, but I have the Church domain whitelisted for my email account.
Interesting. I might have to do some testing with one of our leaders that uses a yahoo address.
arhill22 wrote: Sun Oct 29, 2023 5:00 pm My wife’s yahoo email suddenly started receiving it again today. Maybe something finally got fixed???
I didn't get any responses from my test subjects, so I wonder if they are starting to work in batches.
New Member
#61
Several of my Yahoo email users are also reporting that they are getting emails through the church system as well. I'm not sure if this is true for all of these users, but so far all that responded have said that they are now getting church emails. Still having issues with MSN, AOL, and Hotmail, apparently.