Not getting emails sent to my tools account email

For the last 10 days or so I haven't been getting emails from church sources to my Tools account email. For example, donation confirmations and emails from church leaders in my ward and stake. I checked the settings on my church account for email and everything is set to receive emails for "my calling", "church announcements" etc. Basically everything that I had been receiving before.

I logged into my email account just to make sure it wasn't hacked or open somewhere that it shouldn't be and everything checked out ok.

Any suggestions on what to do? Has anybody had these same issues with their emails from time to time?

Thanks!

I recommend you reach out to your ISP and find out if they are blocking these emails at the server. If they are, find out how you can white-list them so they don't get blocked.

davesudweeks wrote: Sun Jul 24, 2022 2:40 pm I recommend you reach out to your ISP and find out if they are blocking these emails at the server. If they are, find out how you can white-list them so they don't get blocked.

Won't do much good, I am whitelisted for the church email addresses and messages sent by me from the church web page are not coming through again. The problem lies somewhere in the way the Church is sending emails.

garystroble wrote: Sun Jul 24, 2022 2:49 pm

davesudweeks wrote: Sun Jul 24, 2022 2:40 pm I recommend you reach out to your ISP and find out if they are blocking these emails at the server. If they are, find out how you can white-list them so they don't get blocked.

Won't do much good, I am whitelisted for the church email addresses and messages sent by me from the church web page are not coming through again. The problem lies somewhere in the way the Church is sending emails.

If you are correct, there is nothing any of us can do about this (other than use a different communication method) until the "problem" is fixed. Members who think there is a problem with the tool should provide feedback so the report gets to the developers. I am not seeing any problems with it in my use of the tool and am still receiving messages on my gmail account sent from ward and stake leaders.

davesudweeks wrote: Sun Jul 24, 2022 3:21 pm

garystroble wrote: Sun Jul 24, 2022 2:49 pm

davesudweeks wrote: Sun Jul 24, 2022 2:40 pm I recommend you reach out to your ISP and find out if they are blocking these emails at the server. If they are, find out how you can white-list them so they don't get blocked.

Won't do much good, I am whitelisted for the church email addresses and messages sent by me from the church web page are not coming through again. The problem lies somewhere in the way the Church is sending emails.

If you are correct, there is nothing any of us can do about this (other than use a different communication method) until the "problem" is fixed. Members who think there is a problem with the tool should provide feedback so the report gets to the developers. I am not seeing any problems with it in my use of the tool and am still receiving messages on my gmail account sent from ward and stake leaders.

There are numerous threads recently here about email through the church system not going through, including but not limited to aol, yahoo and even gmail accounts. The problem started last year, over 7 months ago, so I would have to say somebody new at headquarters needs to look at it, as whoever is supposedly fixing it is not. More feedback is not necessary, someone actually has to do the work. The fact is it not working is hardly a secret.

garystroble wrote: Sun Jul 24, 2022 4:15 pm The problem started last year, over 7 months ago, so I would have to say somebody new at headquarters needs to look at it, as whoever is supposedly fixing it is not.

Actually, the problem was occurring long before that. And the Church has made some changes in the system that have vastly improved the success rate of sending and delivering messages, at least for the moment.

As for someone new at headquarters, I like to believe that a developer has actually been assigned to fix the problem. But that is a giant assumption. Our priorities are not theirs, and it may well be that SaM is not as high on the priority list as many who use it hope it would be.

Agreed, it is apparent to many in our callings that a properly functioning, reliable IT system to help us succeed in those callings does not seem to be a high priority. Sad, but true, perceptions are reality.

Thanks for the replies everybody! Unfortunate that this has been a problem for a while for lots of folk. I went ahead and changed my email address for my church account, hoping that solves some of the problem.

I was able to receive emails via LCR without any trouble until I became ward executive secretary two weeks ago and I gained access to LCR, after never having had access to it before. Since then, I haven't been able to receive any emails from anyone, including myself, and I can't send emails to anyone. My stake clerk doesn't know why. Can someone help me?

It's an issue that comes and goes. Even from week to week.
As far as receiving, try checking your junk folder, often ones I send will end up in people's junk folder. (Though if the sender didn't get a confirmation, it won't have been sent).

I have noticed the same thing. The last donation email confirmation I received was July 11, 2020, and the last email from my leaders was July 3, 2020. I have made more than one donation since then and the leaders send something weekly, so I know the emails are expected. I've checked my spam folder numerous times and added the variations of noreply@churchofjesuschrist.org to my contacts and still, I am not getting the emails.

I rely on these emails for multiple reasons and feel frustrated they are not coming through. Is there anyone on the Church side that can make sure our email addresses didn't somehow end up on a "suppression list"? I know that happens occasionally with customers at my job and we can manually activate the email address again.

lisaknapp wrote: Sun Jul 31, 2022 7:38 pm I've checked my spam folder numerous times and added the variations of noreply@churchofjesuschrist.org to my contacts and still, I am not getting the emails.

I've whitelisted the church by adding the domain name "@churchofjesuschrist.org" or "churchofjesuschrist.org", depending on your email provider, to the whitelist. That appears to be more effective than whitelisting a specific email address since it covers all emails coming from the church's domain. I did this a number of years ago when the emails from the church systems started becoming a problem. I have not had any issues with emails getting through since then.

Dave, I've tried sending feedback, but every time I click on "Contact Us," either the vertical tab on the right side of the page, or in the menu, the system logs me out. I've been trying for several weeks. Pretty frustrating.

The "Contact Us" link worked just fine for me just before I posted this (4 Aug 2022). Since I am not having any problems with the tool, I didn't file a report. I did, however, see a Send A Message FAQ and noted these points (that may or may not have anything to do with those who are having issues):

"Leaders cannot copy/paste text into the message field unless they paste as plain text or pasted HTML content will prevent it from sending. This includes pictures."

"Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages."

"If an error message is received, the leader should first check his/her policy with the provider, clear cache and cookies and make sure a reliable browser is being used, such as Google Chrome or Firefox. Make sure nothing has been copied or pasted in the message field. If the problem persists, please contact the Global Services Department."

"If a member is not receiving emails, please make sure the individual email field is filled out on the membership record - that is the one Send a Message uses. The member may need to check with his/her provider to make sure the policy allows group messages. Some policies do not allow members to receive group messages with attachments. The member should also check his/her junk/spam folder to make sure the messages aren't being sent there."

I have this problem, as well. I have whitelisted the church in my email provider (Yahoo!), but it still doesn't work. I can receive neither the confirmation of message sent nor the message that I sent to myself. My bishop is also not receiving anything sent from the Tools (I think Gmail). It doesn't appear to be due to the provider because I have people who use Gmail who do receive the emails I send out. I have also been trying to upload reimbursements, but they are not making it to the clerk's system, so we are having to do paper everything right now, which for me is a pain. The last time I received a message was July 10, 2022.

I have attempted to verify my email and all the information on the browser version (Chrome), as well as the Android app. Nothing appears to be out of place.

The last time I had a hiccup like this, something got fixed, and then all of a sudden a missionary referral that I had sent years before went through, so it was totally weird to have missionaries call me about a thing I had no idea what they were talking about until I realized it was a referral I had sent YEARS before. So I guess that was a missed opportunity.

I was given the suggestion to delete my email and then enter it again. I did so, and this did not fix the problem. I am still unable to receive emails from the church system. The only email I was able to receive was the verification email from the system when I deleted my email and then the one that gave me a link to verify my email. So it's not that I can't receive emails from something ending in @churchofjesuschrist.org because I did.

I think it could be related to my account, something on the inner workings of my account. Sometimes when I log in, it gives me errors when I try to enter the Leader and Clerk Resources page. Sometimes I am logged it, but to see things pertinent to my calling, it prompts me to log in there, as well, so I have to log in in two places on the website.

I am getting the same thing. I have not been getting emails sent to me from the LCR/App etc since July 7th. I was recently made a high priest on July 10th and ever since then I have not received any emails. I tried deleting my email off and back on again but no luck. Happened again tonight.

blackbeef wrote: Sun Aug 14, 2022 9:45 pm I am getting the same thing. I have not been getting emails sent to me from the LCR/App etc since July 7th. I was recently made a high priest on July 10th and ever since then I have not received any emails. I tried deleting my email off and back on again but no luck. Happened again tonight.

Yahoo emails are problematic. Cause and timeline for fix is unknown.

I've been having the same issue for about 6 to 8 weeks. My account hasn't changed at all, my email is still the same. I get the churchwide "Inspiration from" emails, but nothing from my stake or ward leaders. I didn't even get a copy of the email I just sent out as Primary president to my teachers last night.
I'd really like to know what's going on.

Has anyone found a solution to this problem?
Solutions that haven't worked for me: checking my spam, whitelisting the churchofjesuschrist domain, checking/changing my church account email settings.
Been having this problem since sometime in July 2022 - looks like that's the same for everyone who has posted here. Also wondering if it's exclusively a yahoo.com problem.

I stopped getting them sent to mine after July 1. The first Sunday in July, our Ward started sending a periodic notification email from the LCR with announcements important to the Ward members. I got the first one, with the instructions of who to contact if we had something that we request be included, but have not received anything else despite many being sent since then. I tried changing the communications list online, I checked my junkmail/spam mail boxes, added the lcr email address to my contacts, etc. Nothing works. .

The same thing has happened to me. I had hoped it would be fixed but it has not.
Was it fixed on your end?

I have a yahoo.com email.
I tried all that you listed as well. I am going to change my email address to a gmail to see if that helps.

volador1523 wrote: Mon Sep 12, 2022 1:27 pm I have a yahoo.com email.
I tried all that you listed as well. I am going to change my email address to a gmail to see if that helps.

Our bishop and one of my counselors in the EQ presidency changed to gmail email addresses and that fixed it for them. Apparently there is a problem with Yahoo! and others like Hotmail and AOL (though a few with gmail accounts have also reported it in the forum). A post in another thread indicates the church is negotiating with Yahoo! to get it fixed (it is apparently on their end) but they don't have any timeline when the provider will allow emails from the church into their system.

davesudweeks wrote: Mon Sep 12, 2022 5:59 pm A post in another thread indicates the church is negotiating with Yahoo! to get it fixed (it is apparently on their end) but they don't have any timeline when the provider will allow emails from the church into their system.

This is the post in question for those interested https://tech.churchofjesuschrist.org/fo ... 67#p235767

Same issue here since July. Also Yahoo email.

I have not been getting church emails to my AOL account for months -- very annoying -- after getting them for years like many others.

However they seem to not have problem sending me an email yesterday that my information was part of the " unauthorized network intrusion."

Why can they send me that kind of info but not the other church emails? Who can I contact?

lisaholmstead wrote: Mon Oct 17, 2022 2:18 pm Why can they send me that kind of info but not the other church emails? Who can I contact?

That email likely came from a different system which was likely set up differently (especially if it's a critical email like like) and so wouldn't be treated the same way at the receiving end.
As to who to contact, the church knows it's an issue, so all we can do is wait.