Not Receiving Email

Greetings!! I wonder if someone could help me figure out a problem I'm experiencing. I am not receiving any email that is sent through LCR. I have checked my personal email settings and there is nothing amiss concerning the receiving of these emails (i.e. blocked accounts). I am unable to receive anything from the Stake or ward for some reason. I do not have my email set to a privacy setting that would state that I do not wish to receive communication. To me, this information is very vital and I'm not sure where the problem is coming from. Any help would be amazing!!

A number of others have reported issues with gmail. I've not experienced that myself.

It’s a rampant problem in our ward and stake right now as if some update somewhere turned church e-mail into spam that won’t download—except that it’s not in spam nor promotions, etc. We made it through our boundary change and have not received anything since. It’s on yahoo, Verizon, and gmail.

I don't believe it is a rampant problem in our ward. The last message I sent (Friday last week) had 2 undelivered and both are likely bad email addresses based on the recipients (both were Gmail addresses). But then again, our ward doesn't send many messages via the Send A Message tool to my knowledge. I do email blasts only rarely (probably only a few times per year) as the EQP. We tend to do more frequent communication via posts on our ward Facebook page.

I have been having this same issue. Started last week. When I send out an email to the RS sisters I am no longer receiving the email myself nor the confirmation email that it has been sent. Spoke to one of our ward clerks and he realized he hasn't been receiving the confirmation emails either. Any help out there? I submitted feedback on the webpage but no response from Church headquarters.

Not a lot we can do as users. You could copy the emails addresses and send it manually using your own email client (make sure you use BCC/blind carbon copy for privacy). But otherwise it's try again later.

We are having the same problem in our ward. I send out the Ward Bulletin and some people are getting it and some aren't. And it was working fine before.
Does anyone in charge read or respond to these emails? I have searched the site and cannot find a phone number to call.

sdgrange wrote: Tue Aug 02, 2022 11:52 am Does anyone in charge read or respond to these emails?

I don't know what emails you are referring to; but if you meant if they read the posts in the forum, then the answer is no. The forum is user-to-user help, support, and discussion. As such, we try to help each other with solutions and workarounds that are in our personal and collective control or expertise. The people who manage the websites, programs, and tools do not normally visit the forums.

sdgrange wrote: Tue Aug 02, 2022 11:52 amI have searched the site and cannot find a phone number to call.

Support for church web services is by way of a feedback link found at the bottom of most church web pages in the footer. Due to the high volume of feedback there is usually only an automated response to your feedback. But we have been assured the feedback is routed to the person, team, office, department, committee, council, and the like, for review and consideration. Unit leaders with Leader and Clerk Resources (LCR) access can also start a 'ticket' through a Help Center reporting feature called Create a Case at the Contact Us link. For some issues unit leaders can call the Global Services Department (GSD) for technical assistance. For the issue discussed in this and similar threads, I doubt the help desk technicians would be able to provide any assistance and they would most likely recommend submitting feedback through the feedback link.

jdlessley wrote: Tue Aug 02, 2022 2:27 pm

sdgrange wrote: Tue Aug 02, 2022 11:52 am Does anyone in charge read or respond to these emails?

I don't know what emails you are referring to; but if you meant if they read the posts in the forum, then the answer is no. The forum is user-to-user help, support, and discussion. As such, we try to help each other with solutions and workarounds that are in our personal and collective control or expertise. The people who manage the websites, programs, and tools do not normally visit the forums.

sdgrange wrote: Tue Aug 02, 2022 11:52 amI have searched the site and cannot find a phone number to call.

Support for church web services is by way of a feedback link found at the bottom of most church web pages in the footer. Due to the high volume of feedback there is usually only an automated response to your feedback. But we have been assured the feedback is routed to the person, team, office, department, committee, council, and the like, for review and consideration. Unit leaders with Leader and Clerk Resources (LCR) access can also start a 'ticket' through a Help Center reporting feature called Create a Case at the Contact Us link. For some issues unit leaders can call the Global Services Department (GSD) for technical assistance. For the issue discussed in this and similar threads, I doubt the help desk technicians would be able to provide any assistance and they would most likely recommend submitting feedback through the feedback link.

In actuality, not all feedback submissions get any kind of a response, automated or not. I did get a response to one today which said that the purpose of feedback was to improve the site, not to deal with specific issues, and to call the GSD to follow up, which I did. So, if we think here that feedback solves specific problems, that is not the case.

garystroble wrote: Tue Aug 02, 2022 4:21 pm In actuality, not all feedback submissions get any kind of a response, automated or not. I did get a response to one today which said that the purpose of feedback was to improve the site, not to deal with specific issues, and to call the GSD to follow up, which I did. So, if we think here that feedback solves specific problems, that is not the case.

It varies with the issue. I have had many specific issues resolved over the years by using the Feedback link. But it depends on the link. Many of them are only intended for site improvement.

I can only go by what they sent me today. It sounded like a change in policy to me. Your mileage may vary.

garystroble wrote: Tue Aug 02, 2022 8:52 pm It sounded like a change in policy to me.

I saw the other topic. I agree with you that it would be a change in policy.

My husband and I both use Yahoo for our email and we stopped receiving emails from LCR about 3 weeks ago. I am the email communication specialist in the ward and have always received confirmation that I have sent messages to members of our ward, but that is no longer happening as well, so I don't know if anyone has received what I have sent. So, along with that, we haven't received confirmation of any donations that we have made. A little while back (maybe about 3 months ago or so) there was some sort of disconnect between the church's site and Yahoo, but that got corrected within a few weeks.

jdlessley wrote: Tue Aug 02, 2022 2:27 pm

sdgrange wrote: Tue Aug 02, 2022 11:52 am Does anyone in charge read or respond to these emails?

I don't know what emails you are referring to; but if you meant if they read the posts in the forum, then the answer is no. The forum is user-to-user help, support, and discussion. As such, we try to help each other with solutions and workarounds that are in our personal and collective control or expertise. The people who manage the websites, programs, and tools do not normally visit the forums.

JD & Forum Administrators,
Has this issue been communicated to official church technology leaders since there are multiple threads and obviously a widespread problem that church notifications no longer works for Yahoo users?

The official answer can’t be “just create a new address with a new provider.”

mattprasmussen wrote: Mon Aug 15, 2022 9:27 am JD & Forum Administrators,
Has this issue been communicated to official church technology leaders since there are multiple threads and obviously a widespread problem that church notifications no longer works for Yahoo users?

The official answer can’t be “just create a new address with a new provider.”

The ICS department is aware of the problems associated with email systems and have been for quite some time. All feedback sent using the feedback links on church website pages, through the Help Center 'Contact Us' reports, and communications through the Global Service Department are routed to those responsible for managing these systems. Unfortunately there is little communication in the reverse to those of us in the general population as to program development or schedules of program efforts.

There is no official answer to the email system issues as far as we know. There may never be any official answer. If, and when, the issues are resolved there most likely will be no official announcement either. It will just happen. For now those who have found a workaround have posted those. If other workarounds are found we hope those who find them post in the Forum.

Be aware the technology programs in the church have customers that are not the users of many of those programs. Church departments, councils and committees are the customers. They direct the priorities for development and addressing issues. The Tech Forum administrators and moderators have no official representation or communication other than a small number of employees (a few moderators/administrators and forum users) that can represent their teams efforts in keeping us informed in a limited capacity. They cannot represent or speak for other teams or programs. We try to take as much advantage of what unofficial communication each administrator/moderator has, can develop, or has developed to keep the forum users informed.

jdlessley wrote: Mon Aug 15, 2022 5:07 pm

mattprasmussen wrote: Mon Aug 15, 2022 9:27 am JD & Forum Administrators,
Has this issue been communicated to official church technology leaders since there are multiple threads and obviously a widespread problem that church notifications no longer works for Yahoo users?

The official answer can’t be “just create a new address with a new provider.”

The ICS department is aware of the problems associated with email systems and have been for quite some time. All feedback sent using the feedback links on church website pages, through the Help Center 'Contact Us' reports, and communications through the Global Service Department are routed to those responsible for managing these systems. Unfortunately there is little communication in the reverse to those of us in the general population as to program development or schedules of program efforts.

There is no official answer to the email system issues as far as we know.

Thank you for responding. I realize the forum moderators aren't church technology employees, so I don't expect you to personally fix any issues people report here. I just wanted to make sure the issue had been passed along to ICS since it wasn't obvious to me in any of the threads on this topic that they were.

I'm glad to hear that the ICS department is aware. Hopefully they will have a resolution within a week or two.

mattprasmussen wrote: Tue Aug 16, 2022 5:14 am Hopefully they will have a resolution within a week or two.

I wouldn't count on that. This problem has been affecting members for years. If it was an easy fix, I'm sure it would've been resolved by now.

It's been on and off for years, but this most recent round seems to have started early June.

Is there any updates to this? I haven't received any church emails since July and it's starting to bebecomea real problem. I use yahoo if that helps.

My son who is serving a mission outside of the country has not received my
emails for 3 1/2 months. My husband has to forward my emails to my son. My
son can email his letters to me, however when I try to forward his emails
on to anyone with a missionary.org account they don't receive the emails.
Is the church blocking my email account? How do I resolve this issue? I
really don't want to create a new email account.

Nothing official as far as I'm aware. There hasn't even been an official email to leaders saying that this has been a problem though, so I'm not expecting many updates.

How/what program are you using to send emails? If you're doing it from your email's web page, that should be fine. But if you use a different program, there's a possibility the outgoing message is getting routed though a different server, or even sending direct. Emails that arrive from a source other than the server that handles that domain is likely to be rejected. For example, if the message claims to be from gmail, but the message arrives from a source that's not part of gmail, it will be rejected.

ssjjwag wrote: Fri Jul 22, 2022 9:37 am I have been having this same issue. Started last week. When I send out an email to the RS sisters I am no longer receiving the email myself nor the confirmation email that it has been sent. Spoke to one of our ward clerks and he realized he hasn't been receiving the confirmation emails either. Any help out there? I submitted feedback on the webpage but no response from Church headquarters.

I am a recently called 2nd councilor in the EQ and started sending emails using the LCR tool. I am experiencing the exact same problem as described above. When I was only receiving these types of emails from the past EQ presidency, I got them just fine. Now that I send them, I don't receive them nor the confirmation email. Previous sender of our EQ messages never had this problem. Rather frustrating and I would like to find the solution so I can see these again.

philbofm wrote: Sun Sep 11, 2022 2:00 pm I am a recently called 2nd councilor in the EQ and started sending emails using the LCR tool. I am experiencing the exact same problem as described above. When I was only receiving these types of emails from the past EQ presidency, I got them just fine. Now that I send them, I don't receive them nor the confirmation email. Previous sender of our EQ messages never had this problem. Rather frustrating and I would like to find the solution so I can see these again.

How many weeks ago was this transition? There's a known issue with people with yahoo email addresses not receiving church emails. I'm wondering if that's what you're experiencing, or if the sender's email address matters.

We are having the same issue. Several emails sent through the Send a Message app in LCR have not reached many in our ward, me included. I've checked to ensure my email address is correct and that nothing in the system is blocked. I used to receive all the emails and haven't changed anything. We spoke about this in priesthood meeting and ward council. the number of people blocked recently has significantly increased.

Latest update that we have is that it's being worked on, but there's isn't a lot the church itself can do about it https://tech.churchofjesuschrist.org/fo ... 67#p235767

I am experiencing the same problem…I have not been receiving email from church group email for about 2 months. I am a member of the RS Presidency and this has become a big problem with not receiving emails from ward/stake notifications!

Please please church IT fox this!!

My email is yahoo but I see this is a problem with a few more email services.

Gmail doesn't seem to be the problem. It appears to be a problem with other email addresses such as iinet and bigpond.com which are used in Australia. Members are not receiving our stake bulletin etc. I have an Outlook email address which doesn't appear to have a problem. Just need to know how to fix the problem.

rjjgoodwin wrote: Sat Apr 27, 2024 8:28 am Gmail doesn't seem to be the problem. It appears to be a problem with other email addresses such as iinet and bigpond.com which are used in Australia. Members are not receiving our stake bulletin etc. I have an Outlook email address which doesn't appear to have a problem. Just need to know how to fix the problem.

I haven't had any reported issues with iiNet email addresses with my mailouts. Have the people that aren't getting the bulletin unsubscribed from leadership emails? (Check if they have "unsubscribed" next to their name in the send a message name selection list).

Sometimes emails from automated systems can end up in your spam or junk folder. Make sure to check these folders regularly to see if any emails have been misclassified.