Membership Number - LDS account

Im unable to recover my LDS account as the error below keeps appearing. Is it possible to delete another unknown account that was register with my membership number please?
Error
Your account was found. However, it does not contain enough verified factors such as Email or SMS to complete the Account Recovery process.

Your ward clerk can give you the telephone number for the global services department (GSD) help desk. The GSD can locate the other church account with your MRN and help you recover it. Before doing that you can update your contact information using the Member Tools app or have your clerk do it for you. That update will propagate to your member church account. That can take up to 24 hours. Once updated then you can recover the other church account using the MRN option.

I ve created a church account before without my membership number and now im trying to log in the error keeps popping up so please what am i going to do now

Hello, it seem as though my church MRN is invalid. please assist. Thank you.

Nadinetriplets wrote: Wed May 18, 2022 1:39 pm Hello, it seem as though my church MRN is invalid. please assist. Thank you.

Please read this thread.

Nadinetriplets wrote: Wed May 18, 2022 1:39 pm Hello, it seem as though my church MRN is invalid. please assist. Thank you.

You actually have a different account with your MRN on it. russellhltn pointed you in the right direction.