Member Tool Services Unavailable

My wife's Tools App wlll not sync. She is constantly getting "Member Tool Services Unavailable try again later". Her last documented update of data was March 24, 2022. How do I help her sync her tools app? She is in the Relief Society Presidency and needs updated data. Thanks
Ben Hambelton

She could try signing out of the app, then signing back in. If that doesn't work, you might need to delete and reinstall the app.
Also, if you're not already, I would recommend trying to sync on a day other than Sunday (since Church systems sometimes get overwhelmed on Sundays).

I have been trying to update my member tools and whenever I enter the password it says incorrect. I have deleted and reinstalled app on my IOS

I just started getting invalid username/password messages, so I came here looking for understanding.

Combining this thread with current and past experiences, I suspect that Tools access is broken due to what seems to be ongoing fixes to main Church IT systems.

One Tools access temporary workaround would be have Leaders login directly to Leader and Clerk Resources for essential data.

I haven't checked with Global Services on this, but have seen what appears to be consequences of fixes/updates for at least a few weeks now. An example is the recent temporary (maybe 3 or 4 weeks) inability of clerks to submit quarterly reports. Another project I stumbled across is replacement of the Senior Service Missionary System, which may be complete in June or July. Our SSMS workaround was to let area coordinators develop a new application, because general access is blocked.

Informing Global Services of broken Tools access might help things along. However, LCR still seems to work well enough, though navigation is different than Tools.

jpjones~ogr wrote: Thu May 12, 2022 6:47 pm I just started getting invalid username/password messages, so I came here looking for understanding.

I just did a sync of Tools and it worked fine for me. But then I'm more like a rank-and-file member than a leader. I don't have access to the special stuff.

russellhltn wrote: Thu May 12, 2022 7:22 pm I don't have access to the special stuff.

I do have access to some of it, and I have not had any trouble with Member Tools during all of this time. I have never tried to update it on a Sunday, however.

I have tried fir 6 months to get member tools to work. It says unavailable. I've changed password. Deleted and reinstalled, rebooted,cleared cache. Nothing works. Will someone help. It works fine on my la.

Cashcab wrote: Fri Aug 05, 2022 6:15 pm I have tried fir 6 months to get member tools to work. It says unavailable. I've changed password. Deleted and reinstalled, rebooted,cleared cache. Nothing works. Will someone help. It works fine on my la.

For starters make sure your account is connected to your membership record. The account you're using to access the forum doesn't have an MRN attached.

Hello everyone

I just downloaded member tools I can't login says member tools unavailable. I tried uninstall the app and reinstall but nothing happens. All passwords are correct but still I can't login.

Hello ! and Welcome to the Forum !

Currently, Church servers (that support Tools app' functions and features) may be operating poorly or undergoing maintenance. For maybe 10 days I've been unsuccessful in completing a unit expense record, and yesterday the glitch seemed to have worsened. If this guess is somewhat accurate I recommend trying to login to Tools once a day for maybe a week or two, and if you're still unsuccessful then reach out to Global Services. Or you could reach out to to them right away, and if they're not aware of a related problem then reporting symptoms should trigger repair efforts.

Last week my wife's member tools on iphone stopped working. She was forced to change her password and that is when the issues started.
Her church account works, lds tools and church accounts are linked.
Note that she has 2 factor authentication on, which we can't turn off (no option available) from being a seminary teacher in the past.
steps taken so far -
1. under 2 factor auth added text (she was only biometrics before)
2. I've uninstalled and deleted, reinstalled lds tools app
3. restarted and login / password (same account as I'm using here, so I know it works)
4. 2 factor auth comes up, get a text - enter code
5. starts to synch then fails about 6 seconds in and says "Member tools unavailable"
6. tried at various times (thursday morning at 11:30am)
7. went to my iphone (bishop/husband) - uninstalled and deleted lds tools app, reinstalled, logged in - and it synched just fine.

Not sure what else to do.

Hi jinkt.

The iPhone problem and the app' trouble may be linked, or not.

Re 2FA - A quick web search indicates that after 2fa is established on iPhone 10, 11, or 12 there is only a 2 week window to disable it. And disabling 2fa may need to be accomplished from your Apple web account. Updating your web account (not sure what this would be) may restart the 2 week 2fa options window. Personally, I would try reaching out to Apple support or a Genius Bar (if that's what they're still called) for help or perspective. Well qualified geek friends who use Apple devices might be able to help as well.

A nuclear option, that may or may not help, would be re-initializing the iPhone (backing up the device to the cloud first, of course). This process can also be time consuming and/or problematic.

Regarding the Tools app' - Were you able to figure out how to clear the app's temporary storage (for Android it's app Cache)? If clearing cache didn't work, were you able to clear the app's critical storage (for Android it's app Storage)? Uninstalling and reinstalling app's may not clear these bits of file/data storage, at least in part because the operating system prefers to minimize effort when reinstalling and re-establishing app's. Residual files/data that are corrupt may prevent app' symptoms from changing or resolving.

jpjones~ogr wrote: Thu Mar 02, 2023 6:45 am Hello ! and Welcome to the Forum !

Currently, Church servers (that support Tools app' functions and features) may be operating poorly or undergoing maintenance. For maybe 10 days I've been unsuccessful in completing a unit expense record, and yesterday the glitch seemed to have worsened. If this guess is somewhat accurate I recommend trying to login to Tools once a day for maybe a week or two, and if you're still unsuccessful then reach out to Global Services. Or you could reach out to to them right away, and if they're not aware of a related problem then reporting symptoms should trigger repair efforts.

Hello. I still cannot get in. How do I reach out to Global Services?

Thanks.

Your local clerk can provide you with the contact number and hours for Church support in your area.

I'm in the same boat. I get the "Member Tools Services are unavailable" and I've been getting the same error now for the last 5 or so months! I've deleted the app, reinstalled it, changed password and done everything I know how to do. Still, no joy. And in my calling, I need to use the app frequently while I'm out driving around.

I am still having trouble getting into tools. I Uninstalled my app re did it and still won't let me in. Anything else i can do?
Thanks
Karen

Anything else i can do?

See this post, two comments before yours:

Your local clerk can provide you with the contact number and hours for Church support in your area.

karencanderson wrote: Wed May 17, 2023 2:58 pm I am still having trouble getting into tools. I Uninstalled my app re did it and still won't let me in. Anything else i can do?
Thanks
Karen

I'm having the exact same issue

A possible solution may be found in a similar topic here.

Has this been resolved or is member IT assistance non-existent?

Has this been resolved or is member IT assistance non-existent?

Those of us who participate on the Forum are regular church members like yourself, with no special connection to "member IT assistance". However, we all enjoy sharing our thoughts and ideas about how to workaround or resolve these types of issues, so if you provide more details about what you're experiencing, you may get a helpful response. And if you're looking for a more official response, you can try the Global Services approach that was suggested in this thread a few posts before yours.

Open member tools, click on “more” lower right corner, click on tools, download stake and ward information. Fixed mine. I was not able to get member info.

I deleted my app and reinstalled. I am still seeing Member Tools Unavailable. Do I have to have the latest and greatest?
I am on iOS 15.8.3 and do not want to buy a new iPhone just for this app. What else can I do to get Member Tools working again.

I also submitted a trouble ticket a few days ago though my phone and have not heard back.

BruceWachlin wrote: Fri Aug 30, 2024 5:56 pm I deleted my app and reinstalled. I am still seeing Member Tools Unavailable. Do I have to have the latest and greatest?
I am on iOS 15.8.3 and do not want to buy a new iPhone just for this app. What else can I do to get Member Tools working again.

The Apple App store says the current version "requires iOS 16.0 or later". That's probably the issue.

It looks like the only phones that are stuck at iOS 15 are iPhone7 and before. They were discontinued in 5 years ago and have just fallen out of support from Apple.

You can probably still use the web pages in your phone's browser, but are unlikely to get Member Tools app working again.

I’ve tried all suggestions, turning phone off, deleting and reinstalling app, background refresh and still says tools not available. Can anyone help? I can log in fine on my desktop with same ID and password.

ljjlittle wrote: Tue Sep 03, 2024 1:30 pm I’ve tried all suggestions, turning phone off, deleting and reinstalling app, background refresh and still says tools not available. Can anyone help? I can log in fine on my desktop with same ID and password.

What version of Tools? There's been some indication that pre-5 is no longer has support from the servers. Your OS may be too old to update to 5.

russellhltn wrote: Fri Aug 30, 2024 6:10 pm

BruceWachlin wrote: Fri Aug 30, 2024 5:56 pm I deleted my app and reinstalled. I am still seeing Member Tools Unavailable. Do I have to have the latest and greatest?
I am on iOS 15.8.3 and do not want to buy a new iPhone just for this app. What else can I do to get Member Tools working again.

The Apple App store says the current version "requires iOS 16.0 or later". That's probably the issue.

It looks like the only phones that are stuck at iOS 15 are iPhone7 and before. They were discontinued in 5 years ago and have just fallen out of support from Apple.

You can probably still use the web pages in your phone's browser, but are unlikely to get Member Tools app working again.

That’s exactly what it is. My iPhone is a 6s+. Many of my apps are useless because I can’t upgrade becuz I don’t have iOS 16, this includes the Tools App.

I had to buy a new iPhone yesterday. Walmart had decent deal on iPhone 12pro 128gb w/insurance for 375. We’ll see how that works out.

cherriterri

Elders Quorum President who uses and NEEDS!!! this app all the time. It stopped syncing about a month ago.
I am on a pixel 8a, up to date with the latest update and android 15. I have tried all the fixes I have found here on the forums, manual sync, log out and log in. Uninstall and reboot reinstall, do that without the pictures etc.. wifi and cellular sync attempts, even changed my account password and still get the member services unavailable. Last I checked I hadn't been excommunicated yet..
Any other ideas or any way to contact anyone to escalate this?
Thanks in advance..

Try a ward clerk of stake technology specialist. I suspect they will end up referring you to Global Services. Best wishes.

philipnell wrote: Tue Apr 29, 2025 2:10 pm Elders Quorum President who uses and NEEDS!!! this app all the time. It stopped syncing about a month ago.
I am on a pixel 8a, up to date with the latest update and android 15. I have tried all the fixes I have found here on the forums, manual sync, log out and log in. Uninstall and reboot reinstall, do that without the pictures etc.. wifi and cellular sync attempts, even changed my account password and still get the member services unavailable. Last I checked I hadn't been excommunicated yet..
Any other ideas or any way to contact anyone to escalate this?
Thanks in advance..

Did you try the suggestion mentioned here? You could discuss that with the service rep if you end up contacting GSD.

The other thing to remember is that the web version is always available via a browser on your phone. Yes it's definitely not as user-friendly, but at least it's a workaround for those who find themselves in this type of situation, and have an ongoing need to access member data from their phone.

In case it might be helpful, the Church has a Tools app' FAQ page.
https://www.churchofjesuschrist.org/too ... s?lang=eng

This reference may already be in the thread. Sorry in advance for any duplication.

Cheers.

I did try the things listed in there link. As well as several other links. Nothing seems to work. I called global services and spoke to them. They say they don't support Member tools. But the kind rep offered another solution, ensuring the app has no restrictions on background data in the app settings. Still no luck. Apparently the official method to get help with the app is to use the in app feedback.. which doesn't work when it won't open/sync due to the "service unavailable" error message.

The app store indicates support can be had from membertools @ churchofjesuschrist.org.

Please let us know what works.