Member Tools app not working

The Member Tools app isn't working. It says updating for several minutes, then says it's not available and to try again later.

Same issue here.

Mine has been doing the same thing for about a month. I have deleted and reloaded multiple tiles without success. I’ve made sure that my phone is up to date but nothings seems to work.

Sundays tend to be difficult days for the church servers. I recommend you try again during the week and see if the issue is resolved.

Not working here either. This app has been terrible the last year.

Same here. I have tried it at home and during the week with no success.

I’m in the same boat. I’ve tried multiple times this week, and the past month, to update member tools. At first I thought it was that the church and then the hotel WiFi that wasn’t able to handle the request. But I’ve tried twice this week from home and had no success. Anybody have a work around?

Has anyone reporting the issue in this thread tried turning on airplane mode on their device to turn off both WIFI and cellular service, opening Member Tools, and then turning off airplane mode to start the sync after the app has completely loaded?

The suggestion of turning off wifI/cellular does not work for me. The tool will not open past the login page if it cannot connect to the internet so I cannot even sign in. I just had a ward change, so perhaps the bug, for me, was when I changed wards.

In members tools- my Directory only shows a few names. This has happened before whenever it updates it only updates with a limited amount of names.

I've been trying to log in to the app for over a month with no success. Every time it says updating and then it gives me the unavailable message. I've tried to uninstall and reinstall and nothing works.

When I click on the temple it won't even open. Two weeks!

kehumberstone wrote: Tue Dec 28, 2021 9:06 am When I click on the temple it won't even open. Two weeks!

It is working fine for me today. I'm on Android OS version 9, MemberTools version 4.5.1. What operating system and version are you running, and what MemberTools version do you have installed (since you cannot open the app, you may have to go to the app store to see what version it shows installed)?

Remember, your ward or branch clerk is considered "first tier tech support" for technology questions in your unit. Since he will be able to look at your device, he may be able to provide assistance that no one on this user-to-user mutual help forum can.

Just a guess, but one thing you can try is to put your device in airplane mode and then see if the app opens without an internet connection. If a data download is part of the problem, this may help to get it running before you turn airplane mode off to allow the data to come in.

Mine doesn't work either. Sats nit available. I deleted cleared cach, rebooted in between. And nothing works. I reported it they told me to do it again. I did 5 times after I was told to do it. Then they said reset password on different device. I did but still doesn't work on my phone. Works every where else. Getting frustrating ti be told to do the same thing over and over. I even begged please read before telling me to do the same thing over.

Mine won’t let me update either for the same reasons

I think we are looking at the unfortunately Sunday server syncing issues. Here in the UK, I’ve been trying for the last hour, to update my Member Tools. If I’d done this in the morning, probably wouldn’t have had the problem!

And syncing is working now!

I am newly calling assistant want mission leader in my ward. But every time I login in member tools app some of my report works and some of don’t. Like birthday and moving in and few others are not working. I restarted the app and everything nothing is working. I am using a IPhone 13

Says tools are not available

Anyone having issues with LDS Tools app on iPhone? Keeps closing for me upon opening. Has been freezing up for few weeks.

I am having issues with the app also. I try and open the app and then it closes out. I have tried multiple days. Turning off my phone and restarting. I still am not able to open it.

Have you tried re-installing the app?

My sidebar doesn't show anything and I'm not under the household.
I've uninstalled and reinstalled and it didn't work.
I can't do my Relief Society reports and so forth.
How can this be resolved?
Thank you!

Did you previously have those things showing up (as in, is this a recent issue)?
If this is the first time you've tried to access these things, make sure that your church account has your membership information attached to it https://account.churchofjesuschrist.org/membership

is the passworkd for the tools app and on computer the same? I cant log on to the app but can on the computer. I have reset twice

shellyfisher wrote: Fri Dec 23, 2022 2:28 pm is the passworkd for the tools app and on computer the same? I cant log on to the app but can on the computer. I have reset twice

Yes. The password for tools and logging into the church website are the same password.

shellyfisher wrote: Fri Dec 23, 2022 2:28 pm is the passworkd for the tools app and on computer the same? I cant log on to the app but can on the computer. I have reset twice

After you reset your password, it may take some time (an hour or two) for the change to be active for all of the Church apps and websites. How long did you wait after resetting your password, before trying to sign in again to Member Tools?

Does it tell you your username or password is incorrect, or does it give you another error?

The apps currently don't support the "Security Key or Built-in Authenticator" two-step verification option (see this thread). By chance do you have that set as your main two-step verification option on your account?

My Member Tools app on my iPhone is completely blank. When I click on it to open it, everything is blank: no directory, no access to organizations, etc. I have tried to delete it and reinstall, but it doesn't help. For awhile it was saying that I needed to click on Background App Refresh but my phone will not allow me to do that. What can I do?

julenejk wrote: Tue Feb 14, 2023 10:37 pm My Member Tools app on my iPhone is completely blank. When I click on it to open it, everything is blank: no directory, no access to organizations, etc. I have tried to delete it and reinstall, but it doesn't help. For awhile it was saying that I needed to click on Background App Refresh but my phone will not allow me to do that. What can I do?

I found this article, How To Fix Background App Refresh Greyed Out on iPhone, from an Internet search. It looks like it may provide some things to rectify your situation.

I have used lds tools for many years but something has happened in the last few months and now all I can do is get a message saying Lds tools is not available at this time please try again later. I have taken my phone to many in my ward who are computer type geeks. They try multiple fixes and reinstall and update and phone system operations and security settings Ll with the same results. Lds tools is not available at this time please try again later. Later has turned into over 2 months. I live near Rexburg Idaho and I have taken my phone to our Stake technology expert.
I have been sending e mail to the tech support group, and they sent a list of things to try and to confirm
I can still log into my main church account with ease. To error is human but to really mess things up you need a computer.
Any way Lds tools seems to be in a place that a Samsung smart phone FE20 is no longer compatable.
In dealing with big corporate giants like LDS tool and Samsung they both want to blame the other for this problem. I do use my Samsung smart phone for many different apps that all work as advertised. So I have to conclude it is an issue with LDS tools.

dennissummers wrote: Mon Feb 20, 2023 9:56 am Any way Lds tools seems to be in a place that a Samsung smart phone FE20 is no longer compatable.

Make sure the Google Play store is up to date. On my phone running Android 13, that's in the same location as checking the phone's update and not in the Play Store itself. As I recall, Member Tools relies on routines that are built into Google Play.

dennissummers wrote: Mon Feb 20, 2023 9:56 am So I have to conclude it is an issue with LDS tools.

If it really is LDS tools then I believe that is a really old version. The current version is call Member Tools (in the store) and just Tools on my icon.

I'm having the same issue here. The calendar will open, I see it trying to sync and it does that for about 5 minutes and eventually, I get a message that says to try again later. I have tried it every day since last Sunday (and BTW, I was at home when I tried to access the calendar). I've synced it several times manually, and that does nothing. I have turned my phone off and on and that does nothing, either. The only way I can view the calendar is to login to the church's website, that is a work around, but kind of inconvenient when you want to check something within the Member Tools app really quick.
Suggestions, anyone?

You might want to try logging out and back in to clear the data.

Has anyone figure out how to get tools to work. I’ve read numerous posts of same issue, all the resets, restarts, middle of week, fete app and reinstall, tired it all, none of it works. Frustrating.

dennisgile wrote: Sat Jun 24, 2023 11:17 pm Has anyone figure out how to get tools to work. I’ve read numerous posts of same issue, all the resets, restarts, middle of week, fete app and reinstall, tired it all, none of it works. Frustrating.

What platform? You might want to make sure it's not too old. Some old versions are no longer supported as they lack modern security features.

If on Android, make sure Google Play store is installed and up to date.

I Have had the same issue for months. I have not found a solution to the app, but you can access all the same information through churchofjesuschrist.org and searching “ward directory” hopefully this helps someone.

I Have had the same issue for months. I have not found a solution to the app...

As previously mentioned, could you share the type and version of the OS of the phone you have? The more specific you are, the better chance you have that another Forum member might be able to point you to a possible solution that is specific to your situation.

I'm running on an Samsung S9+. Android 10.

The app used to work great, but it hasn't been operational for me for weeks and I haven't been able to use it.

Today I've tried clearing cache, uninstalling, changing storage locations hasn't fixed it either. (SD card, internal).

It's there a database library that's missing? Files to delete/clear my hand?

Has anyone solved this? I have an IPad running version 17. It works on my phone but not my tablet. Both have the latest Apple version 17. I have tried installing and uninstalling.

When I call using Member tools the name listed as the caller on my phone is incorrect while the name listed on the person that I am calling is correct.

Is the same phone number listed on multiple people's member record/profile?

Mine doesn't work for Android. Keeps saying it's unavailable..

LDS Tools is not responding (iOS 17.2.1). Member callings are repeated multiple times in their directory listing. Missionaries assigned to our ward remain in the list after being transferred (it currently shows between 8 and 12 missionaries, but I can’t give you an accurate number since it won’t show me the list now). Version 4.10.2 (8425)

lymanrr wrote: Wed Jan 10, 2024 2:27 pm LDS Tools is not responding (iOS 17.2.1). Member callings are repeated multiple times in their directory listing. Missionaries assigned to our ward remain in the list after being transferred (it currently shows between 8 and 12 missionaries, but I can’t give you an accurate number since it won’t show me the list now). Version 4.10.2 (8425)

Try logging out of the tools app and then back in again to force it to do a data refresh. That normally fixes most of those types of issues.

I cannot function as a ward missionary because LDS tools will not work. The only way to communicate with the other missionaries is to individually text them. The same message that I could if I could access the organization and other things that. Are supposed to be working on LDS tools. What needs to happen to make this function so that I can do my duty?

earlgreen wrote: Fri Jan 26, 2024 8:00 pm I cannot function as a ward missionary because LDS tools will not work. The only way to communicate with the other missionaries is to individually text them.

As convenient as it is to have (and it is now called Member Tools), somehow we managed to do without it for 190 years or so.
but I understand your frustration. Perhaps speaking with a more experienced member will give you some ideas on how to communicate until Member Tools is capable of doing what we all wish it would do.

In the meantime, it is outside of our power to do anything about it. Please do not let a simple thing such as technology keep you from fulfilling your calling.

Member tools app has been discontinued try LDS tools app on your cell phone it worked for me

bj1935 wrote: Sun Feb 11, 2024 9:33 pm Member tools app has been discontinued try LDS tools app on your cell phone it worked for me

The Tools app was renamed from "LDS Tools" to "Member Tools" some time back. It's part of the drive to avoid shortening the name of the church.

Member Tools is the current name.