Sync Not Updating

10 postsstarted by biklee 3,089 viewsoriginal topic

New Member
#1
Member Tools App does not sync. Last successful update was May 20, 2021. Member Tools version 4.3.1 (7320) iPhone XS Max; iOS 14.4.2.
Sometimes the message will pop up: Error "Member Tools Services are not available".
Is Member Tools services not working or down?
New Member
#2
Same here. “Updating” for days!
New Member
#3
Same here. Uninstalled and reinstalled the app and I get the same thing except now, I don't have any of the old data...
New Member
#4
Same here. I tried to reinstall and lost everything. I'm a stake clerk and I need this app to work!
New Member
#5
Same issue here. I spoke with three members who use Apple and we're all having he same issue.
Community Moderators
#6
There are two different threads on what appears to be the same issue. Rather than risk making a mess by trying to combine the threads, here's a link to the other thread, in case combining the information from both threads might be beneficial:

viewtopic.php?f=115&t=38554
Church Employee
#7
There were issues with sync processing yesterday.
#8
I tried opening the tools app this morning ( June 14, 2021 @10am est) and it is not working or updating.
New Member
#9
Sync is not completing. Multiple attempts over the past week.
Senior Member
#10
dixvalspo wrote: Mon Nov 15, 2021 12:28 am Sync is not completing. Multiple attempts over the past week.
Assuming that the app is up to date, with compatible iOS, I have found that deleting the app and reinstalling has sorted syncing issues a few times.