Sync Fails

A surprisingly large number of people in my ward, myself included, have been unable to get member tools to sync. Reinstalling the app only deletes what information was on the phone. Does anyone know what is going on or how to fix this?

Sync is problematic on Sundays. How is sync when done at quieter times?

russellhltn wrote:Sync is problematic on Sundays. How is sync when done at quieter times?

Still fails, even on a Thursday morning.

It would be helpful to identify the operating system version, Android or iOS, with the issue so those with experience with the appropriate system version can help troubleshoot. For example there seems to be identified issues with the iOS version in this thread.

I’m having the same issue: Member Tools fails to update manually or automatically. This has been a problem for nearly a month. Attempts to update during “low periods of inactivity” like 5:00 a.m. midweek makes no difference.

I’m using an iPhone XS Max, iOS 15.4

With many new members as well as callings, failure to update poses a great inconvenience.

Hopefully, someone can shed some light on a solution.

Has this issue been solved? My Iphone 11 pro max IOS 14. Whatever, has not been able to update member tools since 4/28 and it is 5/31 as I write this. Please help!

This is a problem for me and several people in my ward as well. I kept getting a "Cannot connect to server" kind of error when I tried to update. I deleted the app and reinstalled, now when I sign in, it gets stuck "updating...". I'm on and iPhone X with iOS 14.4.2

I haven't been able to sync this week either. Of course now is a busy time but I had problems during the week as well. It is stuck on Updating.... I'm on iOS 14.6.

Personally, I find that the best thing to try is to sync on a day other than Sunday.

It doesn't help to sync on days other than Sunday. I'm a stake clerk, and I no longer can update Member Tools. I haven't been able to do so since May 17. Someone please help.

I’m having the same issue as well as my wife neither have have been able to sync up with lds tools for the last month or so. We have the iPhone X.

I’m serving as an Elders Quorum President and have not been able to sync since May 8. I have an iPhone 11. I used to regularly sync just before (or during) Ward Council Sunday mornings. I am having the same issues as mention by others above. Today I deleted the app and reinstalled it. No luck. And now I can’t even access the app. I am hoping a fix is made soon! I’m not the only one in my ward having these same very inconvenient issues.

pbduersch wrote:... I’m not the only one in my ward having these same very inconvenient issues.

Just thinking out loud and speaking simply for myself ...

Might there be a pattern relative to the provider of cell-phone service? Do customers of one provider encounter this problem more than customers of other providers? If there's a quirk involving differences between providers in implementing protocols or such, that might possibly lead to a quicker solution.

I am on AT&T and son is on TMo. We both have this issue and cannot sync Member Tools. WiFi or cell service, doesn’t matter. Won’t sync. iPhone 12, 14.4.2. Son is on a iPhone XR 14.4.2

I'm wondering if there's a pattern in the calling. Sometimes having extended access creates problems. Are the affected in the ward council or higher, or just "rank and file" members? So far, I'm noticing complaints from leaders.

There are two different threads on what appears to be the same issue. Rather than risk making a mess by trying to combine the threads, here's a link to the other thread, in case combining the information from both threads might be beneficial:

viewtopic.php?f=118&t=39079

russellhltn wrote:I'm wondering if there's a pattern in the calling. Sometimes having extended access creates problems. Are the affected in the ward council or higher, or just "rank and file" members? So far, I'm noticing complaints from leaders.

My son (22) has no current calling and is experiencing the sync issue. I am on the high council and have the issue.

We both can access our ward directory through a browser. So account access seems ok.

There were issues with sync processing yesterday.

I have had a sync problem for many months. Both my iPhone and iPad do not reliably sync. If they sync like they should it is by sheer luck.

The work-around that is usually successful is the following:
- Don’t sync on Sunday.
- Sign out of the app.
- Close the app.
- Open the app.
- Sign in on the app.
- Sync success.

jayevensen wrote:It doesn't help to sync on days other than Sunday. I'm a stake clerk, and I no longer can update Member Tools. I haven't been able to do so since May 17. Someone please help.

Are you able to send feedback from within the app? Feedback will include app details that may help the small programming team sort out what is going on (and is an official support channel - this forum is not). I have almost never had problems syncing, other than on Sundays when server load is high. I have sync'ed twice today with no issues. I'm running Android 9 and Member Tools 4.4.0 Beta.

[edit] I'm not saying you are not having problems - just that it may be somehow related to your specific device or install and not due to a worldwide system issue.

davesudweeks wrote:Are you able to send feedback from within the app? Feedback will include app details that may help the small programming team sort out what is going on (and is an official support channel - this forum is not).

Great reminder to use an actionable channel. I just sent feedback from the app.

I’m experiencing the same error. I’m on at&t, iPhone 7 Plus. It attempts to update after authenticating successfully, but then brings me back to the login screen.
I have uninstalled the app and re-installed. I’ve signed out and back in and I’m still getting the error.
Any solutions out there to fix this?

according to the reply from the APP administrators, sometimes you have to shut your phone off, like completely off (not just clicking it off) to get the latest update on your Tools to work, it is a bug with some phones. It worked for me, hopefully that will help you.

Has a technician tried anything yet to fix this? This has been an issue for longer than I expected for something this important.

rjhillyer wrote: Tue May 31, 2022 6:11 pm Has a technician tried anything yet to fix this? This has been an issue for longer than I expected for something this important.

I was able to update just now. Sundays have a high probability for failure.

Make sure you're running a current version of Tool. Right now, I'm showing it as 4.6.1. Older versions may not be supported.