Send Message Recipient Rejections

4 postsstarted by bjpoulsen 2021-03-03 21:38 UTC1,014 viewsoriginal topic

New Member

#1
2021-03-03 21:38 UTC

As a Ward Sunday School President, I recently sent a message to "All Adults" in the Ward for a Virtual Zoom Gospel Doctrine Lesson. I received a Leader and Clerk Communication that 43 recipients were rejected by the server. In previous attempts, I received no such message of emails not being sent. Can you help me understand the "Why" and the "How come" of this week's rejections?

bnan7

New Member

#2
2021-08-23 12:42 UTC

We have had the same issue. Can we get some guidance?

russellhltn

Community Administrator

#3
2021-08-23 17:20 UTC

bjpoulsen wrote: Wed Mar 03, 2021 2:38 pm Can you help me understand the "Why" and the "How come" of this week's rejections?

Please see LCR “Send a Message” application NOT sending to yahoo.com accounts

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

davesudweeks

Senior Member

#4
2021-08-23 17:22 UTC

If the recipients have Yahoo or AOL email addresses, the answer is here: viewtopic.php?p=225791#p225791
I have my opinions about the possible reason, but they are speculative so I don't want to spread rumors that may have no basis in fact.