Unable to create new Zoom account

2 postsstarted by clingeric 2020-12-22 18:49 UTC863 viewsoriginal topic

New Member

#1
2020-12-22 18:49 UTC

New Stake Technology Specialist here. In trying to create a Zoom account for one of the wards in my stake, I'm given this error:

Code:

Sorry, at this time Zoom will not allow the Church to transfer the email address provided (<foo_ward>@gmail.com). Please activate with a different email address.

My question is, why? Could I get more info about this error?

There shouldn't be an existing Zoom account under this email (though that could easily be the case).

russellhltn

Community Administrator

#2
2020-12-22 19:34 UTC

The problem may be related to how they are logging onto the Zoom account. Avoid using any "Single Signon" (Google, Facebook, or SSO). You need to log in using a email and Zoom password.

Adding password login to Google or Facebook login

Church Zoom Accounts - Single Sign-on

Can't Transfer Zoom License to Church Account

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.