Switched to Zoom account now I can’t login using Google

10 postsstarted by justinjpage 2020-12-20 17:49 UTC9,961 viewsoriginal topic

New Member

#1
2020-12-20 17:49 UTC

I’ve been using Zoom for our meetings. This week I switched over to use the churches paid version. Now I can no longer sign in. I was unable to have our zoom meeting today because when I try to log in using Google it says,

“ You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)”

Anyone know why that is? We could not have our Christmas special meeting today over zoom because I couldn’t login as the host to start the meeting.

russellhltn

Community Administrator

#2
2020-12-20 18:27 UTC

You probably need to log in using the email address and a password that was set up in Zoom.

Can I log in without Google or Facebook?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

jausetgoen

New Member

#3
2020-12-20 20:28 UTC

I am having the exact same problem. My account is completely bricked.

I can't use my account. I can't reset my account. Everything appears to be gone.

I hope there is a solution very very soon.

jausetgoen

New Member

#4
2020-12-20 21:27 UTC

Resolved on another thread

viewtopic.php?f=146&t=38067&p=217808

justinjpage

New Member

#5
2020-12-21 00:23 UTC

So what I'm reading is that I need to create a brand new gmail account. wonderful...

Well at least there is a solution.

kcroc

New Member

#6
2021-01-03 17:43 UTC

jausetgoen wrote:Resolved on another thread

viewtopic.php?f=146&t=38067&p=217808

I'm not seeing the resolution on this other thread provided. I'm trying really hard but please use small words. Pictures and/or links are even better. Will someone please teach me how to login? I've had the same problem as discussed above on not being able to login.

clyvekokotiko

New Member

#7
2021-03-28 09:48 UTC

I think I got a solution.... this is what I did:

first, I said forgot password then I entered my email address
> click the link on my email
> Selected the login with SSO method
> typed in "churchofjesuschrist"
> got in my account .... yay!

isaacwdavis

New Member

#8
2021-04-09 03:31 UTC

The previous solution didn't work for me since I don't have the right access, but there is a way to add an email log in after the account is linked without needing to sign in.

If you sign-up again you can add a password to your existing account for sign in. Instructions here: https://support.zoom.us/hc/en-us/articles/201362343

Maramae

New Member

#9
2025-01-12 16:23 UTC

Edited 1 time, last by russellhltn on 2025-01-12 19:43 UTC. Reason: Removed personal information as this forum is public.

My husband does zoom meeting for our ward and can't get in? What is going on. Your making it to where no one can use this for online meeting?
[personal information removed] please help our ward get online.

russellhltn

Community Administrator

#10
2025-01-12 19:46 UTC

Maramae wrote: Sun Jan 12, 2025 9:23 am My husband does zoom meeting for our ward and can't get in? What is going on. Your making it to where no one can use this for online meeting?
[personal information removed] please help our ward get online.

This is primarily user-to-user support. It's possible that someone in your ward changed the password. I'd check with local leadership first. Failing that, I'd contact the stake technology specialist to see if they know what email the account was associated with to see if they can reset it.