"Member Tools Services are not available. Please try again later"

After I was forced to change my username and password, my credentials were accepted, but as updates started to run, I got the subject line message...Have gotten that for the past week...I was just set apart as the 2nd counselor to the Elders' Quorum, but have not yet been released as the Sunday School President in the 2nd ward of the Oak Harbor Church of Jesus Christ of Latter Day Saints, Oak Harbor, Washington...

I'm having the same problem. Is there a fix for this?

My wife's phone has been having this issue for the last several months. I was somehow able to fix it by going to the settings in the top left hand corner and selecting "Refresh Data" It is the option that comes with the note: "Refreshes the data for you entire stake, WARNING, this could be a lot of data and take several minutes."
This triggered a notification on her phone telling her to sign in. When we selected the notification it took us to a login screen. When she put in her login info it signed her in after a minute or two.

Hopefully, it works for you too.

My wife is using a Samsung Galaxy S9 and hasn't been able to acces Tools for several weeks. I have deleted and downloaded Tools and still get the same message: "Member tools services are unavailable. Please try again later."

I am also experiencing this same problem. Reinstalling and selecting Data Refresh does not fix the problem.

Same issue. I haven't been able to use Member Tools at all.

I’m having the same issue. It started when my account tried to sync. It would stop at about 25% and tell me Member tool services are not available. Try again later. When I clicked okay it would kick me out. I’d sign back in and it would take me right back to the Update screen again with no way to get out of it. I’ve deleted the app twice and re-downloaded, but that did not help. Currently, I can’t access anything in the Tools app.

We've been having this problem with all our devices and accounts for months. Both Android and iOS. Sometimes we just get a spinning wheel of death, sometimes, like today, it tries to update and fails partway through. That's even happening on the web page using a computer today.

I've had this problem on my Galaxy Note 9 for 2weeks.my wife has the same model and update level with no problems. I've tried reinstalling, deleting the cache, deleting all data, and clearing the cache partition. No success. Any other suggestions?

Same issue for me with iOS 14.2. I signed out because the app wasn’t synching correctly. Now I get the same updating spinning wheel which kicks me back to the sign-in page after about 20%.

I can't sign in on my Iphone 7, cause it keeps doing updates, but doesn't finish updating. So I have signed in about 8 times but the updates start over again.
I was able to log in on my computer, but I can't get to the directory. I am suppose to see who my ministering sisters are, cause Relief Society said she updated today.

LorraineAnnetteBoudreau wrote:I am suppose to see who my ministering sisters are, cause Relief Society said she updated today.

The RS should be discussing the families with you and not reverting the electronic version of "little slips of paper".

General Handbook 21.3:

After the bishop has given approval, a member of the elders quorum or Relief Society presidency meets with ministering brothers or sisters to give them their assignments and to counsel about the strengths, needs, and challenges of those to whom the brothers or sisters minister. This conversation may take place in a ministering interview or whenever needed.

Having the issue described above as well. On an iPhone and I've tried deleting and reinstalling the app multiple times.

iPhone XS Max, iOS 14.6 - member tools app not working for several weeks now. Wouldn’t update several weeks ago. Deleted app and reinstalled and now I can’t login. Getting error “member tool services are unavailable”. Username and password work fine on the website.
Does anyone read these messages?

russlowry wrote:...
Does anyone read these messages?

Please be aware that this is a user-to-user discussion forum. This is not an official help/support request channel. These messages are read by others, some of whom experience similar difficulties, and some of whom try to help as they have opportunity. If none of any suggestions help resolve the difficulties you are experiencing, please use the 'Feedback' button or link in the app or on the website.

I’m having the exact same problem as many others. I’ve changed wards now and I can’t see my new ward because it won’t update my info.

I and my wife are having the same problem.

So what’s the answer? How do we fix it? It’s been saying this for weeks and now I can’t even get in

If you are using the app on Sunday and it is trying to update on Sunday then this is related to the web services issues the Church is experiencing. If you use the app on a weekday and it is not updating you can send feedback by logging onto ChurchofJesusChrist.org and submitting feedback using the feedback link found at the bottom of most Church website pages. Make sure to identify the issue is with the Member Tools app.

knutester wrote: Sun Jun 13, 2021 11:55 am I’m having the exact same problem as many others. I’ve changed wards now and I can’t see my new ward because it won’t update my info.

Check with your ward clerk to see if your record has been moved into your new ward.

Check out the solution here. It worked for me:
https://tech.churchofjesuschrist.org/fo ... 0&start=30

Make sure your Google Play Services app is up to date. If you are not using a Google account with your Android phone and instead use an alternative app store (like Aurora or F-Droid), then Play Store will never get updated and evidently there are dependencies in the Member Tools that will be unsatisfied.

I am the RS president and up until 2 days ago I was able to mark that an ministering interview had been completed in tools But now I can't. I have updated the app and even Uninstalled and reinstalled the app. I have an android phone. Any suggestions? Thanks!