HELP: Recover LDS account without an email

If they have their MRN, then they may be able to reset it from the login page. If that doesn't work, you'll have to work with the ward clerk to contact support.

supersmashball wrote:They know the username, the membership record number, but not the password and they no longer have access to the e-mail that their lds account is linked to (they got hacked) so we cannot reset the password that way.

A member's LDS account email address is linked to the member's LDS.org Directory email address. Since they are linked, a change/update to the email address in one changes/updates the other. So the LDS account email address can be updated by changing the email address for the member in the LDS.org Directory. Any adult member in the same household can change the contact (phone, email) information of any other member in the same household. A single member household who does not have access to their LDS account can have the ward clerk make the email address change for them. After the email address is changed then the LDS account can be recovered using the email address method provided that option was activated in the LDS Account profile.

My daughter's account can't be opened. she has forgotten her password and cant remember the email address she used as well as the number she used for the recovery.

apbamancio wrote: Mon Aug 15, 2022 7:38 pm My daughter's account can't be opened. she has forgotten her password and cant remember the email address she used as well as the number she used for the recovery.

Try the information in this post https://tech.churchofjesuschrist.org/fo ... 83#p222696

If that doesn't help you will need to contact your ward clerk for the details of the global service centre.

You can change your child's password if she lives with you and is less that 18 years old (Provided her membership record number is attached to her account.)

If this is the case then you can go to https://account.churchofjesuschrist.org ... enAccounts. You can also create an account for any child that does not have one provided the child is from 8 to 17 years old.

If your child created an account but does not have their membership record number attached, then that account will not show up. Also if your membership record number is not attached to you account then you will not see your children after you login.

You can attach your membership record number to you account if you have not done that yet.

HoffmanWL wrote: Tue Aug 16, 2022 8:05 am If your child created an account but does not have their membership record number attached, then that account will not show up. Also if your membership record number is not attached to you account then you will not see your children after you login.

I believe the child also has to be in the parent's household.

Bonjour chers staffs ,
Ma grande a un souci avec son compte lds, elle a oubliée son mot de passe, donc elle n'arrive pas a se connecter.
son nom d'tulisateur est:
[Personal information removed. This is a public forum.]

Aidez moi a reinitialiser son compte, please.

Aidez moi a reinitialiser son compte, please

For your awareness, this Forum is primarily for member-to-member self-help, and nobody here can help reset any church account. I would refer you to the post from @caillines just a couple of responses above yours. You can try those suggestions, and if they do not work, then the Global Service Center will definitely be able to help get the account fixed!
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