All my information is correct and I still can't get into my account

All my information on my account is correct but it is not letting me log in

Log into what? Clearly, you've been able to log into here.

At the moment, you're not showing up as a member. That just may be a slow sync with the forum software, or it may mean you don't have a MRN connected with the account. The latter will prevent you from logging into a few things.

Go to ldsaccount.lds.org and see if you're set up as a member.

Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.

JunaD wrote:Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.

First suggestion is to follow the recommendation in the post just before yours and make sure everything listed there is correct/accurate.

JunaD wrote:Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.

I've got the same issue. I can log into the forum so I know I have the right username and password, but I can't access any other part of LDS.org only this forum.

I can get in to all areas of the website except the online store to order garments.
all of my information is correct. I even changed my password, and it still says the username or password is incorrect.

I am in the same boat. My information is the same as it always has been with my membership number and all other information. But when I try to access the directory a message comes up that I am not authorized to access this information.
I was able to access it yesterday. So is there a glitch in the system right now and I should just wait????

franqdm wrote:So is there a glitch in the system right now and I should just wait????

It appears that there have been some problems this morning.

I am having the same problem. I can't get into store.lds.org

Yep, me too. I can get into the main Church website, lds.org, and FamilySearch and I can open the main store page which doesn't require sign in but when I click to order garments, the box comes up, I enter the info, click Submit and nothing happens. Must admit to becoming a tad frustrated when I've tried several times and jumped through all the hoops (one of which says Page Not Found) only to end up in a forum with other people in the same predicament but apparently no one paying attention who can actually help us. Helloooo? Anyone out there in tech?

bjwilcoxson wrote:Anyone out there in tech?

No, there is not. The forum is user to to user support. We may occasionally get lucky when an ICS employee working in the area discussed stumbles across issues in their area of expertise. The only help we can provide is if someone else has experienced the same problem and found a solution or was able to get help from the right people and responds to these posts.

From your user profile it looks like you have a member LDS account. So that is not the issue. I just checked the store and had no problems. There may be temporary outages. My recommendation is to try again. Post back if you still cannot get in.

I have found when I am logged in to lds.org and click on the link to the store, I am NOT automatically logged in to the store (at least when using the Chrome browser).

This could be a reason you are having trouble trying to order items that are reserved for church members only. You should make sure you are logged in to the store (see upper right corner of the page). One other thing you might try is to clear your browser history and cookies, then log in to the store again.

Clearing browser history and cookies worked for me when I had a problem with the store recently (different than yours), which was recommended when I submitted feedback of my problem from bottom of the store page. Feedback is the only way to get information to someone who can do something about it. As was noted above, posting on this forum may or may not result in someone having experience who can help you.

This is weird. I can log in onto http://www.lds.org with no difficulty at all on my computer. My user name and password are accepted with no problem.
But i try to do exactly the same thing on my android mobile. . . no luck. "Error." Same user name. . . same password.

Who can help?

Is there any office at LDS Church that will answer a question like this? What is their phone number? Or email address?

gsgiauque wrote:But i try to do exactly the same thing on my android mobile. . . no luck. "Error." Same user name. . . same password.

Does your password include puctuation? Whatever you're using on your phone may not be encoding it correctly.

No. No punctuation. Just capital letters, lower case letters, symbols and numbers. Only those. No periods, commas, question marks, exclamation points or quotes. Nothing.

gsgiauque wrote:No. No punctuation. Just capital letters, lower case letters, symbols and numbers. Only those. No periods, commas, question marks, exclamation points or quotes. Nothing.

In this context, "punctuation" is also referring to symbols.

It is likely that one of the symbols in your password is causing Android to insert a space after you enter the symbol. I ran into that with a password at one point.

The next time you enter your password on Android, count the number of bullets in the password and see if it is the same as the number of characters in your password.

The symbol I use is @ . It works on when I log in to my computer. BTW, I do not use my gmail account as my user name,

You said:
"The next time you enter your password on Android, count the number of bullets in the password and see if it is the same as the number of characters in your password."

I did. It is the same number of characters.

I still need help. I really really really do not want to create a different password! The password works on my computer. On an android mobile it should work too.

I have had a password in the past with an @ symbol in it and haven't had problems with either LDS Tools or Gospel Library. Changing my password isn't a trivial operation, so I can't test whether there are any issues now. Perhaps someone with an @ in their password will chime in whether it works.

Is this an issue with LDS.org in a mobile browser, Gospel Library, LDS Tools, or some combination of these?

I would troubleshoot data entry possibilities and see whether Android is helpfully converting a letter to uppercase or something similar. You could try copy-and-pasting your password to verify that the text is correct. Having been bitten once by Android auto-"correcting" a password, I still think that is the most likely scenario.

Thank you for your very kind comments.

Let me try to address each comment/sentence:
First, I am ***not*** trying to access LDS Tools or Gospel Library.


2 things to keep in mind (these are capital!):
1. I can get into ***both*** www.familysearch.org and www.lds.org (using my username and password) with ***no problem*** whatsoever, ***on my computer.***
2. I am ***not*** able to get into either familysearch or lds.org from my android cell phone. But that is what I am trying to accomplish!!! I want to be able to look at my ward directory from my android, and maybe show something on familysearch to a friend.

On the cellphone, I am able to touch a "button" located to the right of the password which I enter. I ***can then read*** the password. The password ***is correct,*** and it is the ***same password*** that I use on my computer to access the sites mentioned above.
But on the android, both apps, i.e., familysearch and lds.org, say that the username or password is incorrect.

How is that possible, if they appear as correct (and allow me into those sites). . . on my computer?
My account should be the same on both my computer and my android!!!

Android does ***not*** appear to be converting a letter to uppercase or something similar.

I don't need to copy and past the password to verify that the text is correct, because I can see that it is correct when I touch the "button" located to the right of the password. (The button looks like a bolded oval, with a line running diagonally from upper left to lower right. When I tap it, I see the password! ) (Besides, I don't even know how to copy and paste on the android, only on the computer.)

Of course I can see the username on the android, which I guarantee, is correct. But the error message I receive every time is "Sign in failed. The username or password is incorrect."

If you're going to the same websites, then it must be something about the way the browser in android is processing that character. The website itself isn't going to care what kind of computer you're using.

As far as I can tell, the at sign isn't a reserved or "unsafe" character. (But then I'm way behind the curve in web technologies.) So, I'm not sure why it would be treating it differently.

gsgiauque wrote:2. I am ***not*** able to get into either familysearch or lds.org from my android cell phone.

Out of curiousity, which version of Android is your device running? If you work your way into the settings menu and go to System > About Phone, it should have information on the Android version. Which browser are you using on your phone?

As russellhltn pointed out, the web site doesn't care what kind of device you are using. There is something about the connection from your phone to the web site that is causing the issue. We just need to figure out what that is.

You could also ask someone else to try to log in to their account on your device (someone who knows they can log in on their own Android device would be best). You could also try using a different browser (one like Firefox that is a completely different application--some 'alternative' browsers on Android are really just the Chrome engine with a different interface). Both would help isolate what could be going wrong.

Out of curiousity, which version of Android is your device running? If you work your way into the settings menu and go to System > About Phone, it should have information on the Android version.
Following your instructions: I discovered that the Android version is 7.0


Which browser are you using on your phone? Chrome, I suppose. At least the Chrome icon is what I see on the bottom row of icons, right next to the "phone" icon.
I never ever use any other "browser," i.e., Firefox, Internet Explorer, or anything else (can't remember other names).

As russellhltn pointed out, the web site doesn't care what kind of device you are using.
Frankly, this is what is so baffling to me. Of course the 2 web sites, lds.org and familysearch.org don't care what kind of device I use.
I understand that. . .or at least I thought I did when I began all this. Nevertheless, the fact remains: everything works on the computer. But on the android,
lds.org and F/S. are ****not**** accessible to me.

There is something about the connection from your phone to the web site that is causing the issue.
I would agree.

We just need to figure out what that is.
That is the reason I am still trying to get help.

Strange I can use log in to get onto forum but can’t log in to family search

My user name and password work to get on my account from lds.org but it no longer let's me log on or sync LD S Tools.could you please check my settings on your server.

Thank you,
Lee Nash

Bouhunter wrote:My user name and password work to get on my account from lds.org but it no longer let's me log on or sync LD S Tools.could you please check my settings on your server.

Thank you,
Lee Nash

To prevent misunderstanding, this is a user-to-user forum. It is not an official help request channel. Please check this post for pointers to official help request channels: https://tech.lds.org/forum/viewtopic.php?f=92&t=30383

Bouhunter wrote:My user name and password work to get on my account from lds.org but it no longer let's me log on or sync LD S Tools.

Currently, you're not showing up as a member. If there is no MRN attached to your account, you can't log into LDS Tools. Make sure you don't have another account that has your MRN.

russellhltn wrote:

Bouhunter wrote:My user name and password work to get on my account from lds.org but it no longer let's me log on or sync LD S Tools.

Currently, you're not showing up as a member. If there is no MRN attached to your account, you can't log into LDS Tools. Make sure you don't have another account that has your MRN.

From what I can see his account has a MRN attached to it. I'm not looking in the same place as you so I'm not sure if there is something that is messed up that still shows the account as not a member, but I don't see it.

jonesrk wrote:From what I can see his account has a MRN attached to it. I'm not looking in the same place as you so I'm not sure if there is something that is messed up that still shows the account as not a member, but I don't see it.

There's some kind of bug with the forum's LDS Account sync where the membership status can take some time to come over. I thought he joined early enough for the overnight sync to kick in. Maybe not. I'll have to see what it looks like tomorrow.

russellhltn wrote:Log into what? Clearly, you've been able to log into here.

At the moment, you're not showing up as a member. That just may be a slow sync with the forum software, or it may mean you don't have a MRN connected with the account. The latter will prevent you from logging into a few things.

Go to ldsaccount.lds.org and see if you're set up as a member.

It says my membership is already in but I still can't access anything. The site is extremely unfriendly.

danielepotter wrote:It says my membership is already in but I still can't access anything. The site is extremely unfriendly.

You'll most likely have to work with your ward clerk and have them contact support. This is mostly a user-to-user forum.

danielepotter wrote:It says my membership is already in but I still can't access anything.

You have another account that is associated with your membership record number. Go to https://ldsaccount.lds.org/ and click on the "Forgot your username?" link. Then choose the option to recover your account using your membership record number.

See update from the church

ae we able to get into my ward diewctory with my computer?

i hVE IN MEMBERSHIP HAS MY MEMBERSHIP NUMBER BUT YIUR TELLING ME I AM NOT A MEMBER

My user name and password are correct but cant log in.

rickkpearce wrote:My user name and password are correct but cant log in.

If you just reciently changed your password, then please read this post.

I had just renewed my Ensign and signed back in to look at other products but it wouldn't let me so I guess processing must be slow, Janice starkey

Same problem here. All info is correct but won't let me in.

We have a sister in our ward that has two username and it says her membership record doesn't exist when she tries to setup the account. How can we get this reset?

The answer was posted earlier in the thread.

You'll most likely have to work with your ward clerk and have them contact support. This is mostly a user-to-user forum.

Every single time I have looked into one of these, there has been an existing account. If one of those two accounts isn't the account associated with her membership record, you're going to need to either follow some of the suggestions in other forum threads or contact support.

It says my membership number is invalid but it's all correct in my records

Black2006 wrote:It says my membership number is invalid but it's all correct in my records

Read the post before yours and double check the error message. It's most likely a duplicate account.

I can’t sign in
Username
laraebowen

Laraebowen wrote: Thu Dec 02, 2021 5:47 pm I can’t sign in
Username
laraebowen

What are you trying to sign into? Since you're able to post here with that username, you are able to log in.

I suspect you don't have your Membership Record Number connected with your account. Without that, the computer system has no idea who "laraebowen" is and what ward she attends. As such, you won't have access to member-only areas like the directory, calendar, or other things needed to fulfill your calling.

I am not being allowed to log in to my account

cocogiffhorn@aol.com wrote: Mon Apr 18, 2022 2:06 pm I am not being allowed to log in to my account

And yet you're able to log on here.

What are you trying to get into that you're not allowed in? Keep in mind that if your records are between wards, some things won't work, just as Member Tools, Ward Directory and Map, Calendar, etc. Those all depend on your membership recording being in a ward to know which ward to display.

Also, if you don't have your membership record number connected with your account, you can't log onto those services because the system thinks you're a non-member.

I can log on to lds.org and see the home page. I click on Libraries and click on gospel library and click on general conference. I click on April 2022 and the page comes up empty. I see the headings but when I click on them, they don't work. I am very frustrated and want to be able to read the conference talks online. Please help.
Vicki J Olson

vickijaneolson wrote: Tue May 17, 2022 1:07 pm I can log on to lds.org and see the home page. I click on Libraries and click on gospel library and click on general conference. I click on April 2022 and the page comes up empty. I see the headings but when I click on them, they don't work. I am very frustrated and want to be able to read the conference talks online. Please help.

Sounds like the cookie bug.

Try running in private/incognito mode. If that works, then you need to clear the cookies relating to church websites.

One of our Ward members can’t recover his LDS account. He has tried to use Email, text and membership functions to recover his account, but non of them work.
1. Email Recover: didn’t receive email
2. Text: didn’t receive text
3. Membership MRN: error message 「Your account is ineligible to begin account recover with this method. this is due to your calling and/or your worforce staus. 」

He is our seminary teacher and he even can’t access the seminary system to check students status.

What other ways we can try?

khsiung wrote: Sun May 22, 2022 8:32 pm What other ways we can try?

It sounds as if a call to the Global Services Department is in order. The clerk should give the teacher the number and suggest that he call.

Where we can get the number of global service department?

khsiung wrote: Mon May 23, 2022 4:39 am Where we can get the number of global service department?

Contact your ward clerk for the number. The GSD will only speak directly to the affected member, for this type of issue.

All my information is correct but still I cannot log in

mtuisavuna13@gmail.com wrote: Sat Oct 28, 2023 6:46 pm All my information is correct but still I cannot log in

See post #51 earlier in this thread.

Add me to the group of No Reply sending me to this forum!! Trying to schedule a Temple Ordinance for tomorrow!! Not available on this forum!!

Charles James Graham

jimgraham wrote: Wed Mar 06, 2024 9:18 am Add me to the group of No Reply sending me to this forum!!

I have no idea what you're talking about. The only email this forum creates is for PMs received or for replies to a thread you've posted in. But since this is your first post, that seems unlikely.

I'm not aware of any other emails that would send you here. Perhaps something related to "MyCalling" which can be changed at account.churchofjesuschrist.org