Account recovery & Two Step Verification issues

I have two issues. I have repeatedly tried to set up account recovery. I never get the text message they send. This despite having tried with two different phone providers over the past year.

Second, I am trying to enable Two Step Verification. I have tried the third-party authenticator route. I am using the andOTP app. It scanned the QR code as well. When I put in the 6 digit code to verify, nothing happens. Obviously the text message option doesn't work either. I didn't try the LDS authenticator. Any ideas?

My question if simply how can we cancel the two step verification on our account.

Please send reply to:
laneygs@gmail.com

Thank you,

Steve Laney
[phone number removed]

You can turn off two-step verification or change your two-step verification settings under "Two-Step Verification" at LDSAccount.LDS.org.

Help! I go to the 2-factor authentication page, and there is NO link to disable it.

I have a new phone and am trying to make the change over.

Please help!

Halli Stone

hallistone wrote:Help! I go to the 2-factor authentication page, and there is NO link to disable it.

Where did you go? Was it ldsaccount.lds.org?

I have the same issue. I need to disable the two-step verification. Using the two-step verification does not allow RootsMagic to connect to my account. When I try to change to password for my Ancestry account it unlinks it from my free LDS subscription for all free sites.
There is no disable link anywhere on lds.org or ldsaccunt.lds.org. HELP

dkerkes wrote:There is no disable link anywhere on lds.org or ldsaccunt.lds.org.

Is there a "Two-Step Verification" "tab" on the left side when you log into ldsaccount.lds.org?

There is a link called "two-step verification. When I click the link, it pulls up a page that allows you to enable two-step verification. It says mine is enabled but does not show anywhere to disable it. This is really frustrating because it has put a stop to my family history work. RootsMagic has no way to access the two-step verification to allow login to Family Search. Why does your two-step verification webpage supposedly have a disable link when mine and many others do not? This should really be an easy issue. How do I get help for this issue now? I am having family history withdrawals. lol

I found the answer on how to disable two-step verification.
1. Click on link for two-step verification.
2. Under where it says you have it enabled, there is a box that says Option. It shows your phone number.
3. Click in the box.
4. There is a sprocket on the upper right side of the box.
5. Click the sprocket.
6. Choose disable.
Yahoo!!!!

I am having a similar problem and have read all the posts on this, but still need help. I am helping a sister who does not have a cell phone. I have set up her LDS Account, but when I try to go to anyplace that needs her login, it wants her to sig up for Two Step and says it is sending her verification to a cell phone. It seems it is requiring two step before she can sign in for anything, but she has NOT enabled it... HELP!

zaneclark wrote:it wants her to sig up for Two Step and says it is sending her verification to a cell phone. It seems it is requiring two step before she can sign in for anything, but she has NOT enabled it... HELP!

Two Step authentication is not required. Try going back through the sign up pages and see if it has been selected, and unselect it.

I am having a similar problem. I have already set-up two step verification. However, I don't have the app on my phone anymore. When I try to log-in into my account at ldsaccount.lds.org I can't log in, because I can't find a way to change my two-step verification process. It is asking for the code from my third-party authentication app, but I don't have the app set up anymore. When I try to set up the app again on my new device, it wants to start the process over and doesn't have my LDS account in the system. Any ideas of how to log-in if I can't get past the two step verification since I don't have the proper set up anymore?

jhrigby wrote:I am having a similar problem. I have already set-up two step verification. However, I don't have the app on my phone anymore.

If you could manage your account using only one of the two steps, then it would be totally ineffective at providing additional security. The only recourse is to contact church headquarters to have it reset. Your ward clerk can provide you with the contact information.

THIS MEMBER'S DESCRIPTION REGARDING HOW TO DISABLE THE 2-STEP VERIFICATION PROCESS WORKED FOR ME TODAY, THURSDAY, 8 AUGUST 2019. THANKS SO MUCH dkerkes AS I COULDN'T GET ANY REAL HELP FROM MY EMAIL REQUESTING HELP. WHICH IS REALLY PRETTY SAD CONSIDERING THAT WE ARE A CHURCH THAT PROMOTES MINISTERING.

FOLLOW DKERKES JULY 25 2018 PROCESS AND THE 2-STEP VERIFICATION PROCESS CAN BE EASILY DISABLED.

Re: Account recovery & Two Step Verification issues

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Postby dkerkes » Wed Jul 25, 2018 9:11 pm
I found the answer on how to disable two-step verification.
1. Click on link for two-step verification.
2. Under where it says you have it enabled, there is a box that says Option. It shows your phone number.
3. Click in the box.
4. There is a sprocket on the upper right side of the box.
5. Click the sprocket.
6. Choose disable.
Yahoo!!!!

I can’t sign in because of two step authentication. Like others, I’m not sure why, but I may have said yes to it at some point. Without being able to sign in, I can’t do my family history either. I can’t see a link to opt out of the verification. Please help. It always says “try another way”, but that seems impossible.

My branch president is having an issue with his authenticator. The code doesn't come immediately as it is supposed and when it does, after two days and entered it says the code has expired. Please, help me with the link on how to resolve it. I'm the branch Clark.

maduekwe wrote: Sun Dec 11, 2022 3:01 am My branch president is having an issue with his authenticator. The code doesn't come immediately as it is supposed and when it does, after two days and entered it says the code has expired. Please, help me with the link on how to resolve it. I'm the branch Clark.

Give the branch president the number for GSD. They can work with him to selected a better 2FA method. GSD will only work with the account holder.

Forgotten password & changed mobile phone number, so can't receive messages

Graham1961 wrote: Fri Dec 30, 2022 6:14 pm Forgotten password & changed mobile phone number, so can't receive messages

That sounds like you'll probably need to ask your ward clerk for the phone number to the Global Services Department. They can turn off 2FA/MFA and/or otherwise help you recover access to your account. More information is in the announcement thread at the top of this forum: https://tech.churchofjesuschrist.org/fo ... hp?t=30383

I have tried every possible way but failed. Please anyone who can help reach me with my [personal information removed]. I really need my account to access BYU pathway portal. I was robbed and lost everything I could use.
Thanks

edward555 wrote: Tue May 16, 2023 6:56 am I have tried every possible way but failed. Please anyone who can help reach me with my [personal information removed]. I really need my account to access BYU pathway portal. I was robbed and lost everything I could use.

This is community support - no one here has the ability to solve the problem. You need to contact your ward clerk and ask for the contact information to GSD. They can help you recover your account.

"I am having trouble with my step 2 verification method, especially for my phone. I haven't been able to receive text messages for the verification code, which therefore does not allow me to sign into my church account."

boehulav wrote: Sun Mar 17, 2024 7:38 pm "I am having trouble with my step 2 verification method, especially for my phone. I haven't been able to receive text messages for the verification code, which therefore does not allow me to sign into my church account."

You'll need to contact your ward clerk and ask for the contact number for the Global Services Department.

Hi,

I want to eiiminate the 2-step verification. Would you help me understand how to do this?

Thanks,

Elizabeth Simmons

For those who don't want to opt out of the two step verification log in and go to the right side click on your picture the Account setting tab will appear. click on it you will go into an new screen and on the left side you will see TWO-STEP VERIFICATION click on this go to the bottom and click on Remove. I hope this helps