The gospel library app isn't opening at all.

The gospel library app isn't opening at all!

Do I need to uninstall it and then reinstall it? Help please!

What OS?

Mine is not opening at all either, on Windows 10 Pro. It had been working just fine up until a few days ago.

See this thread:
https://tech.lds.org/forum/viewtopic.php?f=102&t=29261

How can I get the gospel library app to open on my iPad mini? It has worked perfectly for years, but no more! Can you help?

I have been using Gospel Library for years, daily. I update it when needed and it has the latest update. I keep tons of notes. I have it on my phone and my iPad and it successfully syncs these notes. On Monday when I went to open on my IPad Pro I pushed the app and the large icon comes up and covers the whole screen face but then it just goes back to desktop. I have rebooted my ipad three times. Last night I left it off all night. This morning I started it up again and still have the same problem—it won’t open. I feel like I should try deleting the app and reinstalling. Will I lose all my notes??

I’m techno challenged.


Elizabeth Watson
Lizziebug60@gmail.com

If you're stuck on the Moroni launch screen / splash screen, here are a few things you can try:
1) Restart your device. This may help free up some memory, for a faster launch.
2) Close all of your open programs by swiping them out of recent apps. This could also help free up some memory.
3) Check how much storage space you have remaining on the device. If the device is low on memory, it may be failing to download a content update.

elizabethwatson wrote:I feel like I should try deleting the app and reinstalling. Will I lose all my notes??

Deleting and reinstalling the app is something you could try, as long as you've been signed in with your LDS Account and syncing. I would recommend checking the Notes page at LDS.org first, to making sure that your most recent notes and highlights are there. If they are, you can safely delete and reinstall the app. (Note that there are a few things that aren't synced: current location in the app / screens, custom collections, settings, history, downloaded books, and downloaded media.)

Same thing is happening to me on my iPad. I sent an email to Support, and they told me to log out, uninstall, and reinstall. I don't like "canned" answers - how can I log out if the app doesn't launch? But I saved the data, then uninstalled and reinstalled - same problem. Then I uninstalled and turned off the iPad, turned it back on and reinstalled - same problem. I reported this to Support and a few days letter got the same "canned" answer. I have the app on my iPhone now and it seems to have synched with all my iPad bookmarks, so I am going to try deleting the app completely this time.

ginnybethcox wrote:The gospel library app isn't opening at all!

Do I need to uninstall it and then reinstall it? Help please!

Recently updated to IOS 11 and now the gospel library is not opening. I tried uninstall and reinstall; no change. Any advice?

Just fixed the issue that had been bothering several days; had to update the app, so that it would go past the moroni screen. Android os, Samsung J1Ace. This is a complaint I've had for several months, that the app forces me to update or download new files to work properly.
If i don't have internet connection or don't want to use data, it should keep on working with the downloaded files, images and data, and not force me to download new information. I feel like my free will is being coerced.

I have not be able to open gospel library app since my phone updated. I have a Samsung J3. It tells me the app would not open and asks to restart and send feedback. Then when I try to restart, the pop-up says it is closing the app. I have uninstalled and reinstalled a few times.

Pls help LDS library doesnt work on my phone since yesterday May 12.. When icon was clicked, only the black screen with moroni appear and then automatic closed same with MORMON CHANNEL... I dont feel sad and worried with this because am using the said 2 lds apps everyday.. My phone is Huawei Nova 2i with Android version 7

Can't get past the lovely Angel Moroni. Uninstalled 3 times. Rebooted Huawei tablet running Android 7. Been using it for years without incident. Something ain't right. It shouldn't be this unstable. I don't think it is a device-specific issue.

Same issue Huawei p20 pro running android. Moroni screen for a fraction of a second then force closes.

Been using app for years on various devices. Tried reinstalling. No joy.

mrtheface wrote:Same issue Huawei p20 pro running android. Moroni screen for a fraction of a second then force closes.

Been using app for years on various devices. Tried reinstalling. No joy.

I have a P20 Pro also. Thought maybe it was because of that. But now I see many people are having the issue. Is there a way to download an old version? Where do you keep the old files at? lol

I have the same problem on my Huawei nova lite. I got the phone last September and never had a problem with the Gospel Library app until this weekend. I have uninstall and reinstalled several times, also restarted the phone to no avail.

It's curious that most people having problems are running Huawei. Was there an Android update this past week? I know my Pixel got one but it seems to be working OK.

For those on Huawei or other Android devices, make sure you have the latest version of Google Play Services installed: https://play.google.com/store/apps/deta ... ndroid.gms

Google Play Services is one of the apps that is updated with or without your permission no matter what you have your settings set to do. I am in the same boat with the other Huawei owners, my Honor 8 went haywire after Google Play Services updated itself on my phone last week. It caused severe battery drain, freeze ups, and some apps stopped working, including Gospel Library. I did a factory reset which solved most of the issues, but Gospel Library is still dead in the water. If you filter and read the comments for the latest version only of Google Play Services, there's a ton of unhappy Huawei owners who are experiencing the same issues as me. I always update things manually when I feel they need to be updated but unfortunately Google won't let you keep Google-Play-Services from updating. Hopefully they fix it soon.

Since my previous post, I have installed the latest version of Gospel Library (says May 15, 2018, 4.4.2.0) and it is once again working properly for me on my Huawei phone. So after a factory reset and installation of the new update of Gospel Library, that seems to be the answer for me. I am sure that there is probably an easier way to get it working for those who are having issues, but unfortunately I don't know what that would be, unless it would be just installing the new version of Gospel Library. After the reset I did try my previous versions that I had before, since I had apk's for them, but they would not work at all. Good luck fellow Huawei owners!

russellhltn wrote:It's curious that most people having problems are running Huawei. Was there an Android update this past week?

The last Google Play services update did not play well on many Huawei devices with quite a number of apps, including Gospel Library. Whether Google Play services was fixed, or the Gospel Library programmers solved the problem with yesterday's GL update, I do not know.

But those who now have the latest Google Play services and Gospel Library apps now seem to be having success.

Uninstalled Gospel library and reinstalled... All is well in Zion! Didn't touch the store so it was probably Gospel library. Thanks to whomever fixed it!!

I have used my Kindle Fire for years to get the the Gospel Library and today it does not work. I try to reload it and it says it is not compatible. What in the world is going on. Why today of all days to quit working. Can someone help Brother Smith.

b360256 wrote:I have used my Kindle Fire for years to get the the Gospel Library and today it does not work. I try to reload it and it says it is not compatible. What in the world is going on. Why today of all days to quit working. Can someone help Brother Smith.

What kind of Kindle Fire (make/year) do you have, and what version of Fire OS?

I have been trying to download October conference in English and I get the error that it failed try again. I try and watch a video, now I have to download it, before I could just watch it and I get the same error. I do not want to take up my memory of downloading videos in order to watch them. Please help.

It's possible the servers are overloaded with lots of families watching favorite conference talks for FHE. The difficulties might clear up tomorrow.

KeelerW wrote:I have been trying to download October conference in English and I get the error that it failed try again. I try and watch a video, now I have to download it, before I could just watch it and I get the same error. I do not want to take up my memory of downloading videos in order to watch them. Please help.

What version of Gospel Library are you using, and what version of Android or iOS? Or is it Gospel Library Online or Gospel Library for Windows?

THE GOSPEL LIDRARY APP ISN'T OPENING AT ALL.

My app opens briefly, flashing the opening screen and then closes. I removed the app from my phone and reloaded it, and I get the same behavior; what is going on?

65goat wrote:what is going on?

Upgrading to iOS 15 should solve the problem.

Upgrading iOS software proved to be adequate to restore the usefulness of the gospel app

True. I have an iPhone 6. As of January 20, 2022 the app wasn’t opening but would shut down quickly before opening. I deleted the app twice and reinstalled it - no luck. I can still access the gospel library through my browser but the app is completely down -

BobJacobs wrote:the app is completely down

Have you tried to upgrade your device to iOS 15 as most of the other posts in this topic have suggested?

BobJacobs wrote: Fri Jan 21, 2022 6:00 am True. I have an iPhone 6. As of January 20, 2022 the app wasn’t opening but would shut down quickly before opening. I deleted the app twice and reinstalled it - no luck. I can still access the gospel library through my browser but the app is completely down -

Is it an iPhone 6 or iPhone 6s?

If it's an iPhone 6s, you can update to iOS 15, which should resolve the issue.

If it's an iPhone 6, iOS 12 and Gospel Library 5.12.7 are the latest versions of iOS and Gospel Library that support your device. Neither the OS nor the app has been updated recently for that version – so, I'm not sure what would have changed to cause it to start crashing – but there would be nothing the developers could do to fix it, since updates with potential fixes would only be able to come to newer devices.

Today, 4 April 2022, for several days now, GL app closed within a second of my tapping it. I have an iphone 11. I have IOS 15.4.1. I powered off for 2, then for 5 minutes, but the app still closes out after 2 or 3 seconds.
My laptop app works fine.

meldrumlr wrote: Mon Apr 04, 2022 2:57 pm Today, 4 April 2022, for several days now, GL app closed within a second of my tapping it. I have an iphone 11. I have IOS 15.4.1. I powered off for 2, then for 5 minutes, but the app still closes out after 2 or 3 seconds.
My laptop app works fine.

Are you still seeing this issue? What screen is the app on right before it closes? Is it on a chapter of content, in a study plan, in a tag, etc.?

I can't get it to open on my phone either. I tried uninstall asking and reinstalling