Tithing and Donation Problems

100 postsstarted by Jamesriches 2017-01-30 06:16 UTC62,103 viewsoriginal topic

New Member

#1
2017-01-30 06:16 UTC

My wife and I are heading to China in a couple weeks. The branch there took our records and put them into their directory without asking.

I was going to pay tithing and donations this last time before we left but it wouldn't let me because my membership is over in China.

My father in law just so happens to be our bishop so I talk to him about it and he goes on his phone and requests my wife's membership and mine back to our ward.

I checked an hour later and our records were there. I tried to donate again but it seems that the website still does not allow me to donate. I know I can just go to church and pay the old way but I would like to know why it has been disabled.

Thank you!

russellhltn

Community Administrator

#2
2017-01-30 06:43 UTC

Jamesriches wrote:I checked an hour later and our records were there. I tried to donate again but it seems that the website still does not allow me to donate.

There might be a time lag. I know when someone gets called to a new leadership calling, there can be a delay of up to 24 hours before they gain rights to the on-line resources their calling provides.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Jamesriches

New Member

#3
2017-01-30 18:29 UTC

I will try it when I have reached the 24 hour mark. I can wait a couple days. Thank you! I hope that works.

lajackson

Community Moderators

#4
2017-01-30 18:50 UTC

Jamesriches wrote:I will try it when I have reached the 24 hour mark.

I think overnight is the key meeting time for computers, since they do not have to keep missionary hours. If you were trying yesterday, it might already work today.

And if you are temporarily out of the country and will keep your U.S. bank account, you might wish to contact the Donations Department after your records are moved back in-country to see if they can flag your account so that you may continue to donate online.

grammapat

New Member

#5
2017-07-24 13:07 UTC

I've been paying my tithing online for sometime. I have my user name and password written in a book but this morning I can't get in. I don't know what I am doing wrong.

jdlessley

Community Moderators

#6
2017-07-25 23:57 UTC

grammapat wrote:I've been paying my tithing online for sometime. I have my user name and password written in a book but this morning I can't get in. I don't know what I am doing wrong.

The problem may be a temporary problem with the server. Since you posted yesterday you may be able to get logged in today. If not, please let us know what error message you get or any other specific details of how you are trying to get logged in.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

rwpowers

New Member

#7
2017-12-03 21:39 UTC

I am a ward clerk. People come to me saying that they make donations online but they do now show up on the tithing settlement statement. I understand there has to be a link between their donations and their log in. How do I proceed?

russellhltn

Community Administrator

#8
2017-12-03 21:59 UTC

There are several issues. One, their LDS Account must have their MRN connected to their account. Second, by default, they can't see donations made by their spouse. Third, depending on how you're printing the statements, the donation may have been made after the cutoff.

Siub

New Member

#9
2017-12-10 21:46 UTC

change update bank account

I have a problem to change bank account , saving account to checking account and I did erased saving account the put new checking account , there is not work click on make it my default account, it is locked ? And also not work click on little box for me to mark X I agree is not work , it is locked ?

Look forward to hear from you as soon as possible ! Thanks !
Siu B.

jcaranda2002

New Member

#10
2018-01-14 14:50 UTC

I have tried to make an online donation multiple times on different browsers. It lets me put all my bank info in, but will not let me check the “I agree” box (even after I have scrolled to the bottom of the “terms and conditions” field). It won’t let me submit the transaction, likely because the box is unchecked due to an unforeseen error that prevents me from checking it. I am so frustrated by this point I’m ready to just give up and continue to pay by hand. Technology is supposed to be easier, but it’s frustratingly temperamental. I always forget to bring my tithing to church, so I can go weeks without paying. This online method would be good for both myself and the church to receive more reliable, timely payments.

rmrichesjr

Community Moderators

#11
2018-01-14 17:15 UTC

Just so everyone understands, this is a user-to-user forum, not an official support channel. If you need an official support channel, the 'Feedback' link at the bottom of each page is your best option.

davesudweeks

Senior Member

#12
2018-01-14 23:23 UTC

jcaranda2002 wrote:I have tried to make an online donation multiple times on different browsers. It lets me put all my bank info in, but will not let me check the “I agree” box (even after I have scrolled to the bottom of the “terms and conditions” field). It won’t let me submit the transaction, likely because the box is unchecked due to an unforeseen error that prevents me from checking it. I am so frustrated by this point I’m ready to just give up and continue to pay by hand. Technology is supposed to be easier, but it’s frustratingly temperamental. I always forget to bring my tithing to church, so I can go weeks without paying. This online method would be good for both myself and the church to receive more reliable, timely payments.

This sounds to me like a browser problem. The church recommends the following (from the Donations FAQ): "Please be sure to use the most current web browser in order to take advantage of the latest security updates."

Not sure what browser you are using, but the donation system works fine for me on updated versions of both Chrome and Firefox. There are multiple settings in various browsers and any one of them could be preventing the checkbox from activating. As rmrichesjr suggested, your best resource would be to submit feedback and describe as many details as you can (including your OS and browser name/version). They should be able to help.

michael.willis

New Member

#13
2019-01-19 23:34 UTC

Can I make donations online while living in China

jdlessley

Community Moderators

#14
2019-01-20 02:39 UTC

If you are a U.S. expat and you will make donations from a U.S. bank account you can send an email to onlinedonationsupport@ldschurch.org to have your account tagged to make online donations.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

sugarspell

New Member

#15
2019-01-23 16:22 UTC

I am trying to print out an Official Tax Statement but I a not seeing one for this last year...2018. When will this be available? I see my 2017 just not 2018. Thanks

Gretchen D

eblood66

Senior Member

#16
2019-01-23 17:50 UTC

sugarspell wrote:I am trying to print out an Official Tax Statement but I a not seeing one for this last year...2018. When will this be available? I see my 2017 just not 2018.

There is a message on the donations page that says they will be available sometime before January 31st. That's the most specific that we know.

kd7mha

Member

#17
2019-01-24 00:56 UTC

I am now able to get my own 2018 tax statement

There are 11 types of people. Those who understand Gray Code and those that don't.

sweenig

New Member

#18
2019-01-24 21:02 UTC

How were you able to do this? I just got an email saying it was ready, but I can't find it. Here's the email (with my own emphasis added):

Official Tax Statement (2018) is available
Your Official Tax Summary Statement is now available.

It can be viewed by selecting the Donor Statements menu option in Online Donations and selecting the link provided in the Generated Statements section. If you have donated through Online Donations and logged in using an LDS Account associated with your Member Record Number (MRN) then your statement will include all your donations including the donations you made to your ward or branch directly. If you used an LDS Account which was not associated with a Member Record Number, then you will need to log into Online Donations using that LDS Account to retrieve a separate tax statement for any donations made under that LDS Account.

If you have an MRN, we would encourage you to add it to your LDS account by following the instructions found below. This will better ensure future consolidated year-end tax statements are complete with all donations - including the donations you made to your ward or branch.

If you need to re-generate a tax statement, you can do this through Online Donations by selecting the Donor Statements menu option, selecting the Official Tax Statement button and selecting the correct year from the drop down and clicking the Generate Statement button.

Below are the instructions to add your MRN to your LDS Account:

1. Go to https://ldsaccount.lds.org/membership
2. Log into your account with the username you used to log into Online Donations
3. Click on Membership.
4. Enter your membership record number (MRN).
5. Click on Save.

If you have any questions, please contact your ward or branch clerk or for additional help on adding your MRN to your LDS Account, click here: https://ldsaccount.lds.org/contactSupport

Thank you

Where is the "Donor Statements menu"? All i can find is the recent donations. I can't find anything about "Generated statements".

Also, is it me or did this email focus heavily on how to get your member number onto your account and less on how to actually find your statement?

mcardullo

New Member

#19
2019-01-24 21:49 UTC

I'm looking for the same thing. Where is the "General Statement"? Someone needs to give better directions.

BrianEdwards

Senior Member

#20
2019-01-24 22:30 UTC

If I go to www.lds.org/donations, there's a side-bar on the left side titled "Donations", with "Make a Donation" selected by default. The third option in the side-bar menu list is "Donor Statements", which when clicked then brings up the "Generated Statements" section the email blurb refers to. I can also see the "Recent Donations" side-bar, on the right side of my screen. I'm using Chrome on my windows laptop.

So for me, the instructions are actually helpful. But I realize this tech forum exists in part because not everybody's lds account plays according to the rules

nmecantwin73

Church Employee

#21
2019-01-24 22:32 UTC

Here's a screenshot of the process detailed in the email:

: Generate Official Tax Statement..png (49.75 KiB) Viewed 3871 times

russellhltn

Community Administrator

#22
2019-01-24 23:05 UTC

BrianEdwards wrote:But I realize this tech forum exists in part because not everybody's lds account plays according to the rules

Indeed. A few days ago, I was missing the left side of the donations page. So, I couldn't see that. If I logged in as a different user in my browser, it would work.

I also checked how it renders on my phone. Because the screen is so small, only the tithing slip is displayed. You have to click on the "hamburger" icon (three horizontal lines) next to the word "Donations" (not the one higher up in the page header) to find the options you seek.

Either way, this link should take you directly to the statements: https://www.lds.org/donations/#/reports

derrick.larsen21

New Member

#23
2019-01-24 23:42 UTC

I am not seeing anywhere in the donations a place that says donor statements. All that is there is "make a donation". There is no sidebar. I hard refreshed the page with Shift+Ctrl+R and that did not help. Am I missing something?

rmrichesjr

Community Moderators

#24
2019-01-25 03:47 UTC

derrick.larsen21 wrote:I am not seeing anywhere in the donations a place that says donor statements. All that is there is "make a donation". There is no sidebar. I hard refreshed the page with Shift+Ctrl+R and that did not help. Am I missing something?

That odd page behavior might be due to stale cookies and/or incorrect page content stored in the browser cache. My suggestion would be to delete relevant cookies, clear the browser cache, and then try Shift-Control-R again. If that does not work, you'll need to either have your ward clerk (or financial clerk) print the statement for you or use the Feedback link to request help. If you use the Feedback link, I would suggest you state that you have deleted cookies and cleared the browser cache. Also, if you have Chrome or Safari available to use as your browser, that might be a solution.

wwmahler

New Member

#25
2019-01-27 14:23 UTC

I pay my tithing online but am located in china so my local Branch does not have access. However, I put one donation in the wrong place last year. It was a mission payment for my son that was put into the wrong category. What can I do to correct this?

eblood66

Senior Member

#26
2019-01-27 17:54 UTC

wwmahler wrote:I pay my tithing online but am located in china so my local Branch does not have access. However, I put one donation in the wrong place last year. It was a mission payment for my son that was put into the wrong category. What can I do to correct this?

You'll probably need to have your branch clerk contact the global service center and ask them to make the correction.

hulbertn

New Member

#27
2019-05-20 16:14 UTC

Not her bank account

I pay my 91 year-old mother's tithing from MY bank account and then transfer the money back into my account from her investment account. I tried to pay her tithing online for the first time today. All went well until I had to tick the box certifying that the bank account is hers - which it's not! So what must I do now?

It also occurred to me that the program just might tell me I can't pay MY tithing from that account as it is "already being used" (assuming I pay my Mom's tithing from my account)!

lajackson

Community Moderators

#28
2019-05-20 16:54 UTC

Re: Not her bank account

hulbertn wrote:All went well until I had to tick the box certifying that the bank account is hers - which it's not! So what must I do now?

The Church will try to tag your account using her name. Technically, that should be a problem for your bank. If you are able to use her investment account, I believe that would be better. If your bank does not care or does not notice, it probably will not be a problem.

That said, it is likely a youth would need to use a parent banking account, so I believe it can be done. You might also be able to let your bank know to honor the ACH request in your mother's name. There is also the likelihood that no one will notice at all, but I find that to be a risky approach.

scgallafent

Church Employee

#29
2019-05-20 17:39 UTC

Re: Not her bank account

hulbertn wrote:I pay my 91 year-old mother's tithing from MY bank account and then transfer the money back into my account from her investment account.

There may also be tax implications with this approach. You should consult with a qualified advisor to ensure that you aren't creating an unintended tax liability.

LDS Philanthropies can assist with donations from investment accounts. Go to https://www.ldsphilanthropies.org/gift-planning for more information.

lgpolacchini

New Member

#30
2019-07-06 21:46 UTC

I am not seeing the bottom "make a donation" in my account. What I need to do to see this bottom?

russellhltn

Community Administrator

#31
2019-07-07 00:54 UTC

lgpolacchini wrote:I am not seeing the bottom "make a donation" in my account. What I need to do to see this bottom?

Are you able to see make a donation at all? If not, what country are you in. It's not enabled for all countries because of the different banking systems involved.

kpfrmtn

New Member

#32
2019-07-17 19:24 UTC

Today I went to the church site to pay our tithing but the donation link is missing under the members and ward tab. Has it change the location?

drepouille

Senior Member

#33
2019-07-17 21:35 UTC

Yes. Donations has moved to the 3x3 grid icon menu. Yes, it is rather silly.

Dana Repouille, Plattsmouth, Nebraska

BGColton

New Member

#34
2019-07-17 22:22 UTC

I have had the same problem. I sign in on the web page and click on My Account and Ward and a small box appears but the only things listed are Account Settings; My Temple; My Family Tree; Notes; Patriarchal Blessing; Full-time Missionary Portal. There is not a selection for Donations any more. I asked my bishop and he showed me that when he logs in a large box appears and has Donations there, but when I log in I do not have the same box.

jdlessley

Community Moderators

#35
2019-07-18 03:01 UTC

BGColton wrote:I have had the same problem. I sign in on the web page and click on My Account and Ward and a small box appears but the only things listed are Account Settings; My Temple; My Family Tree; Notes; Patriarchal Blessing; Full-time Missionary Portal.

Look to the far right of the menu bar with the category list of links you described. There should be a magnifying glass icon for searching and a 3x3 grid of boxes. Click it and you will find the Tools and Support menu list of apps. The Donations link is the first one on the top row.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

johnjamesmccormack

New Member

#36
2019-08-29 19:55 UTC

I can't even get out of the profile site. I need to pay tithing, have been doing it wor years online, but now I can't even get to the donation site.

slggrooms

New Member

#37
2019-08-30 17:12 UTC

What do I enter to get to the monthly tithing, fast offering, humanitarian form?

coffeychr

New Member

#38
2019-11-03 03:40 UTC

I made a donation and it says "processing" for more than 24 hours at a time and still won't go through and finish. Is the website down or something? How can we fix this problem?

rmrichesjr

Community Moderators

#39
2019-11-03 04:22 UTC

coffeychr wrote:I made a donation and it says "processing" for more than 24 hours at a time and still won't go through and finish. Is the website down or something? How can we fix this problem?

Most of my donations stay in 'processing' state for at least a day or two, longer if over a weekend. If I understand correctly, 'processing' means the transaction with the bank has not been completed, and that can take considerably longer than 24 hours in some cases.

If the situation is more complex than how I interpreted it, please post again to clarify.

jdlessley

Community Moderators

#40
2019-11-03 05:33 UTC

I made a donation today. It now reads processing and will continue do show that until the donation has been processed completely with the bank. The important notice to you that the donation has been accepted is the first email message you get that states the church has received the donation. You should get that message on the same day the donation was submitted online, or the next business day if the donation was submitted on Sunday or after business hours on other days of the week. The next message for me will be on Monday that states the donation request has been sent to the bank. The final message, the third message, is sent when the donation has been recorded. I may get that message for my donation after the second message on Monday or no later than Tuesday morning. The time it takes for the process to complete depends on how your bank handles ACH payment requests.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

jevcyb

New Member

#41
2019-12-29 19:31 UTC

I made a donation through my ward and the donation did not go through my bank account. Later I went online and saw that it was the wrong amount. That was corrected but the correct amount that never went through my bank account was later rejected by the church. When I asked my ward clerk about it he stated that it had been rejected due to insufficient funds. That is not true. I had plenty of funds all of the time and my bank never received the check. Now, what do I do to correct that problem? When I asked my ward clerk he said that I could call the church offices myself but I have no number to call. Who do I call to correct this problem?

russellhltn

Community Administrator

#42
2019-12-29 19:56 UTC

At this point, I'd give up on the prior attempt and write another check and make sure it's postmarked in 2019. As far as I know, it's not possible to resurrect a rejected donation. The time for getting something entered as part of 2019 is getting very short. There is no way to backdate a new donation.

kentwinder

New Member

#43
2020-07-02 15:56 UTC

Can I adjust my on line donations settings so that my local leaders don't see the details of what I contribute?

Thanks

russellhltn

Community Administrator

#44
2020-07-02 16:39 UTC

kentwinder wrote:Can I adjust my on line donations settings so that my local leaders don't see the details of what I contribute?

No.

sbradshaw

Community Moderators

#45
2020-07-02 18:18 UTC

kentwinder wrote:Can I adjust my on line donations settings so that my local leaders don't see the details of what I contribute?

Thanks

I think there are some additional donation options through Philanthropies (https://philanthropies.churchofjesuschrist.org), but any donations through the regular online donation system are tied to your ward and visible to the bishopric and clerks.

Samuel Bradshaw • If you desire to serve God, you are called to the work.

craigsz28

New Member

#46
2020-10-18 20:02 UTC

I have used the online donations for some time now. Noticed when I pulled into the history of donations this year, that 2 contributions are not showing, one back in March, and again in the end of June. We always
donate under my husbands #? How do I get this rectified ? I have gone thru my bank statements and have the date and code they used to transfer the funds.

rmrichesjr

Community Moderators

#47
2020-10-18 20:39 UTC

craigsz28 wrote:I have used the online donations for some time now. Noticed when I pulled into the history of donations this year, that 2 contributions are not showing, one back in March, and again in the end of June. We always
donate under my husbands #? How do I get this rectified ? I have gone thru my bank statements and have the date and code they used to transfer the funds.

Please contact your ward/branch finance clerk. If necessary, he can connect you with the Global Service Center. You'll want that issue cleared up before year-end in order for your tax receipts to be accurate.

banjoecalma

New Member

#48
2020-11-25 05:18 UTC

Hi I am a ward clerk. Some of the members could not pay their donations online and there is no option of "Make Donations" They only see donation history. How can they pay their tithing online?

russellhltn

Community Administrator

#49
2020-11-25 07:37 UTC

banjoecalma wrote:Hi I am a ward clerk. Some of the members could not pay their donations online and there is no option of "Make Donations" They only see donation history. How can they pay their tithing online?

Is online donation available in your country? On-line is not universal as the church has to set it up for each country's currency, local laws, and banking system.

Some may be able to pay on-line because their account is set up to draw on a bank in another country. For example, someone who moved from the US may still be able to pay from a US bank account.

mmcastell

New Member

#50
2021-01-04 10:11 UTC

I made a substantial donation on December 31, 2020 and it is still being processed on January 4. Only 10% of the donation was withdrawn from my bank account. I am in Toronto, Ontario, Canada.

russellhltn

Community Administrator

#51
2021-01-04 10:22 UTC

mmcastell wrote:I made a substantial donation on December 31, 2020 and it is still being processed on January 4. Only 10% of the donation was withdrawn from my bank account. I am in Toronto, Ontario, Canada.

You need to get with your finance clerk, who will probably have to contact support. This is a user-to-user support forum. No one here can look into your issue.

ryanleecole

New Member

#52
2021-01-19 16:31 UTC

Related to this, can members back-date a tithing donation? For example, if they want to the tithing to be counted as part of 2020, is that possible? If so, how?

rmrichesjr

Community Moderators

#53
2021-01-19 16:41 UTC

ryanleecole wrote:Related to this, can members back-date a tithing donation? For example, if they want to the tithing to be counted as part of 2020, is that possible? If so, how?

I would guess the reason for the question is for tax purposes. As far as I'm aware, it's not possible to back-date a donation. Once the ball falls (and often before, due to processing delays), it's too late.

eblood66

Senior Member

#54
2021-01-19 17:05 UTC

ryanleecole wrote:Related to this, can members back-date a tithing donation? For example, if they want to the tithing to be counted as part of 2020, is that possible? If so, how?

At least in the US the law mandates what year a donation is counted in. For a donation to count in 2020 it must either be submitted online prior to the end of 2020, be sent in an envelope which is postdated before the end of 2020 or is hand delivered to a member of the bishopric prior to the end of 2020. In no case can a donation be counted in the prior year if it isn't submitted in one of those ways before the end of the year.

For donations received by the bishopric (either by mail or by hand delivery) before the end of the year, the clerk can enter them in a batch for 2020 even after the end of the year. But that's only for donations received in the prior year. For online donations CHQ automatically assigns it to the right year.

2929

New Member

#55
2021-03-16 22:43 UTC

No record of any donations for calendar years 2019 (1) and 2020 (2), yet I have three computer donation receipts. Annual charitable Cash Contributions Official Tax Summary Statement show "No donations recorded" for 2019 and 2020. Not certain how to keep this confidential and do not want to go through local Ward and Stake personnel. Please respond to [phone number deleted].

[Moderator edit: Phone number removed. This is a public forum.]

rmrichesjr

Community Moderators

#56
2021-03-16 23:14 UTC

2929 wrote:No record of any donations for calendar years 2019 (1) and 2020 (2), ...

Please remember this is a public user-to-user discussion forum, not an official help/support-request channel. Nobody here can solve any problems.

It sounds like the problem might be that your Church Account is not connected to your Membership Record Number. In the Church Account sub-forum, there is a 'PLEASE READ FIRST' thread with methods for solving that problem if it is applicable. That thread is here: viewtopic.php?f=92&t=30383

If that does not resolve the problem you have encountered, the next best stop would be ward clerk or ward finance clerk.

russellhltn

Community Administrator

#57
2021-03-16 23:39 UTC

If you donated on-line, I'd make sure you're using the same Church Account to look for your donations. Donations made under one account won't be visible in another.

sbradshaw

Community Moderators

#58
2021-03-17 15:51 UTC

2929 wrote:No record of any donations for calendar years 2019 (1) and 2020 (2), yet I have three computer donation receipts. Annual charitable Cash Contributions Official Tax Summary Statement show "No donations recorded" for 2019 and 2020. Not certain how to keep this confidential and do not want to go through local Ward and Stake personnel. Please respond to [phone number deleted].

[Moderator edit: Phone number removed. This is a public forum.]

Did you donate through the regular online donations tool (Donations.ChurchofJesusChrist.org), or through another system (envelope to a member of the bishopric, Philanthropies.ChurchofJesusChrist.org, bill pay directly to headquarters)? Donations directly to headquarters aren't recorded in the online donations tool, because that's connected to your ward and those who donate directly to headquarters might not want their donations to be visible to their bishop and clerk. Donations in kind, stocks, cryptocurrency, etc. also won't show up in the online donations tool. Donations by giving an envelope to a member of the bishopric are connected to your membership record and should show up in the online donations tool, IF you are signed in with a Church Account that has your membership record number recorded, AND the ward has associated your local unit donation record with your membership record (a ward clerk would need to verify this).

If you need personalized donation help outside of your ward/stake clerk, you can try sending an email to donations@churchofjesuschrist.org or philanthropies@churchofjesuschrist.org (depending on how you donated).

Samuel Bradshaw • If you desire to serve God, you are called to the work.

tendercare

New Member

#59
2021-03-18 14:19 UTC

i live in the United States and receive social security. i always paid tithes on my gross income that i earned. Do I need to pay tithes my social security income?

rmrichesjr

Community Moderators

#60
2021-03-18 15:45 UTC

tendercare wrote:i live in the United States and receive social security. i always paid tithes on my gross income that i earned. Do I need to pay tithes my social security income?

There has been some discussion on that topic. However, please note that the Code of Conduct prohibits religious discussions or debates. A New Era article from 2008 has an answer that had been published by the First Presidency. The article is here: https://www.churchofjesuschrist.org/stu ... s?lang=eng

russellhltn

Community Administrator

#61
2021-03-18 17:44 UTC

tendercare wrote:i live in the United States and receive social security. i always paid tithes on my gross income that i earned. Do I need to pay tithes my social security income?

In addition to the link above, you can discuss this with your bishop/branch president.

genie692

New Member

#62
2021-07-10 18:34 UTC

My June 2021 donation was posted on my account and my husband's account. How do we correct.

russellhltn

Community Administrator

#63
2021-07-10 18:53 UTC

genie692 wrote:My June 2021 donation was posted on my account and my husband's account. How do we correct.

Was there two donations with two withdrawals, or is the one donation also visible on your husband's account?

From the donation FAQs:

Why can’t I see my spouse’s donations when I log in to the Donations page?

For legal and privacy reasons, donations are recorded under individual membership records. However, your spouse can authorize you to see his or her donations. To authorize your spouse to view your donations, click Settings. In the “Preferences” section, check the box that says Allow spouse to view my donations.

hapr27

New Member

#64
2021-09-29 19:09 UTC

I pay every pay check then I looked on donation history and it doesn’t show any payments the last 3 times . That’s a lot of money to me and very frustrating!

russellhltn

Community Administrator

#65
2021-09-29 19:23 UTC

hapr27 wrote: Wed Sep 29, 2021 1:09 pm I pay every pay check then I looked on donation history and it doesn’t show any payments the last 3 times . That’s a lot of money to me and very frustrating!

How did you pay? It will only show up if you donated from the same account, or your in-person donation was matched to your membership record.

carolyn2000

New Member

#66
2021-10-26 18:56 UTC

My husband passed away on July 24, 2021. I would like to get a statement if his church donations for 2021. I have tried on make a donation but his password will not work. I tried changing it but cannot do that. I can ser his membership record but that is all. I got on the help forum but no luck. My bishop is also trying.

russellhltn

Community Administrator

#67
2021-10-26 19:24 UTC

carolyn2000 wrote: Tue Oct 26, 2021 12:56 pm My husband passed away on July 24, 2021. I would like to get a statement if his church donations for 2021.

You'll need to work with the ward clerk.

carolyn2000 wrote: Tue Oct 26, 2021 12:56 pmI have tried on make a donation but his password will not work. I tried changing it but cannot do that. I can ser his membership record but that is all.

Assuming his membership number was tied to his account, the account was deactivated as soon as the clerk recorded his death.

But the ward financial system should have a record of all the donations in 2021 and should be able to give you at least a listing (but not an official tax statement - those won't be ready until end of January.)

getkatej

New Member

#68
2021-10-27 19:21 UTC

Edited 1 time, last by getkatej on 2021-10-27 19:22 UTC

Hi,
Tithing for October shows up that we have paid it, but it has not come out of our bank account yet. My Father is haveing the same problem. He paid his tithing online a few weeks ago and according to the records it has been paid, yet as of today it has not come out of his bank account.

Please advise.

Sincerely,
Kathryn Martin

russellhltn

Community Administrator

#69
2021-10-27 22:44 UTC

getkatej wrote: Wed Oct 27, 2021 1:21 pm Tithing for October shows up that we have paid it, but it has not come out of our bank account yet. My Father is haveing the same problem. He paid his tithing online a few weeks ago and according to the records it has been paid, yet as of today it has not come out of his bank account.

The forum is primarily user-to-user support. There's nothing we can do to fix this. You'll need to work with your ward clerk/ward finance clerk. It's possible they may choose to pass along the phone number for support.

janinembasulgan

New Member

#70
2022-03-14 08:17 UTC

Why my tithing and donations for february 24, 2022 are not posted?

russellhltn

Community Administrator

#71
2022-03-14 18:10 UTC

janinembasulgan wrote: Mon Mar 14, 2022 2:17 am Why my tithing and donations for february 24, 2022 are not posted?

I'd suggest you involve your ward clerk. He may need to call support. This is a user to user forum and we don't have the power to look into your situation. Unless others have experienced the same problem, it's unlikely you'll find an answer here.

Clarimer

New Member

#72
2022-05-23 17:02 UTC

Good morning,
Is there any way that when we pay our tithing it can reflect the withdrawal immediately in our bank account summary? It always takes 3 days for the money to finally be withdrawn and if it could reflect in our bank account immediately as “pending” then we would have an easier time balancing our spending. My issue is that I pay my tithing online first before anything else, and by the time 3 days rolls around my bank account is already low in funds after all the bills (even though I try and pay my tithing first before anything else). This creates a deficit in the bank account when the money is finally taken out which the bank then charges a fee. Paying tithing already is a sacrifice of resources (gas, rent, and food ARENT getting any cheaper), so is there not a better way the church can make the payment go through faster or at least reflect the impending withdrawal? I know this isn’t a “you” problem and I could just pay tithing with cash, but when I get cash it gets left in my vehicle for weeks because I forget to pay it and I eventually need it for something else. Thank you.

russellhltn

Community Administrator

#73
2022-05-23 17:46 UTC

Clarimer wrote: Mon May 23, 2022 11:02 am Is there any way that when we pay our tithing it can reflect the withdrawal immediately in our bank account summary?

This is primarily a user-to-user forum. There's not much we can do about it. You can submit your suggestion using the Feedback link at the bottom of each page.

scgallafent

Church Employee

#74
2022-05-23 23:09 UTC

Clarimer wrote: Mon May 23, 2022 11:02 amIs there any way that when we pay our tithing it can reflect the withdrawal immediately in our bank account summary? ... Paying tithing already is a sacrifice of resources (gas, rent, and food ARENT getting any cheaper), so is there not a better way the church can make the payment go through faster or at least reflect the impending withdrawal?

The Church can't control how long it takes for the transactions to show up in your bank account. Debit card transactions show up as a hold on your account very quickly because of the way the transactions are processed through the payment networks. ACH transactions (the type used for transfers to the Church) take longer to work their way through the banking system.

jdlessley

Community Moderators

#75
2022-05-24 00:08 UTC

Clarimer wrote: Mon May 23, 2022 11:02 am ... is there not a better way the church can make the payment go through faster or at least reflect the impending withdrawal?

As already mentioned, the issue is not with the Church or with the bank that the church uses. The time it takes is dependent on your bank and their processing policies. For example, my bank completes the transaction on the same business day if I enter the transaction in the morning before 10:00 AM and will complete the transaction before 11:00 AM the next business day if I enter the transaction sometime in the afternoon, before 4:00 PM, on a business day. Weekends and holidays result in much the same as if I entered the transaction in the afternoon of the last business day.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

rmrichesjr

Community Moderators

#76
2022-05-24 02:44 UTC

Clarimer wrote: Mon May 23, 2022 11:02 am ... and by the time 3 days rolls around my bank account is already low in funds after all the bills (even though I try and pay my tithing first before anything else). ...

One old-time, low-tech solution/workaround to the delay in the donation showing up in your bank account would be to maintain your own ledger, either on paper or electronically.

russellhltn

Community Administrator

#77
2022-05-24 03:23 UTC

I wonder if there's a app, perhaps one provided by the bank, that would take into account the outstanding payments instead of just using the current bank account balance. It would also help with other outstanding obligations.

Robertspeed

New Member

#78
2022-10-20 21:49 UTC

I am trying to help someone set up their online donation account. When I click on the donation tab I get a window that says "confirm that you are older than 13 years old" when I click on the yes button, nothing happens and the screen locks on that yes/no answer. I have waited it for a long time for it to do something, but nothing happens. What could be the problem, and how can I proceed?

rmrichesjr

Community Moderators

#79
2022-10-21 00:19 UTC

Have you (or the person you're trying to help) deleted relevant cookies, cleared the browser's cache, and forced a full page reload (Shift-Control-R in some browsers)?

garystroble

Senior Member

#80
2022-10-21 00:49 UTC

Robertspeed wrote: Thu Oct 20, 2022 3:49 pm I am trying to help someone set up their online donation account. When I click on the donation tab I get a window that says "confirm that you are older than 13 years old" when I click on the yes button, nothing happens and the screen locks on that yes/no answer. I have waited it for a long time for it to do something, but nothing happens. What could be the problem, and how can I proceed?

How old is the person you are helping and what country are you in?

garystroble

Senior Member

#81
2022-10-21 02:53 UTC

You possibly could have what you are experiencing happen if the person does not already have a church log in account tied to their membership number. Perhaps that has to be established first. The fact the system is asking the person's age is a hint to me that the system might not be recognizing them yet.

russellhltn

Community Administrator

#82
2022-10-21 06:54 UTC

Robertspeed wrote: Thu Oct 20, 2022 3:49 pm When I click on the donation tab I get a window that says "confirm that you are older than 13 years old" when I click on the yes button, nothing happens and the screen locks on that yes/no answer.

I remember some people indicating that you have to disable any pop-up blockers for certain church webpages to work. Your description does sound like it could be a blocked pop-up.

lajackson

Community Moderators

#83
2022-10-21 15:45 UTC

You might also make sure this person has their membership record number attached to their Member Account.

rmrichesjr

Community Moderators

#84
2022-10-21 23:21 UTC

russellhltn wrote: Fri Oct 21, 2022 12:54 am I remember some people indicating that you have to disable any pop-up blockers for certain church webpages to work. Your description does sound like it could be a blocked pop-up.

In some/many/most browsers, it's possible to specify exceptions so that the browser will allow pop-ups for some sites but not for any others. I have exceptions specified for familysearch.org but not for the Church website itself. I use online donations in Firefox ESR with no difficulties.

etherington123

New Member

#85
2022-10-23 13:37 UTC

For some reason the website is not letting me reach the donation page because of some error please help

garystroble

Senior Member

#86
2022-10-23 15:31 UTC

etherington123 wrote: Sun Oct 23, 2022 7:37 am For some reason the website is not letting me reach the donation page because of some error please help

It is working for me at this time. If you are still having problems, suggest you clear your cookies and cache and try again. Church web sites sometimes have issues with cookie issues.

rmrichesjr

Community Moderators

#87
2022-10-23 16:07 UTC

garystroble wrote: Sun Oct 23, 2022 9:31 am
etherington123 wrote: Sun Oct 23, 2022 7:37 am For some reason the website is not letting me reach the donation page because of some error please help
It is working for me at this time. If you are still having problems, suggest you clear your cookies and cache and try again. Church web sites sometimes have issues with cookie issues.

If the error condition continues after clearing cache and deleting cookies, please tell us exactly (preferably by copy-paste if it's text) what the error message says.

rmrichesjr

Community Moderators

#88
2023-11-12 23:00 UTC

sallygunnell wrote: Sun Nov 12, 2023 2:55 pm I live in the USA and my deceased husband and I always paid tithing on our gross income. Should I now tithe the social security I receive?

From an earlier post in this thread: Please see this page: https://www.churchofjesuschrist.org/stu ... s?lang=eng If that does not resolve the question for you, please counsel with your bishop or branch president.

rexbrucebushman

New Member

#89
2024-01-07 11:58 UTC

Do members pay tithing on social security?

Rex Bushman

lajackson

Community Moderators

#90
2024-01-07 20:41 UTC

There is a link in the post just before yours by rmrichesjr that will help you answer your question.

pac1mps

New Member

#91
2024-02-15 13:13 UTC

Greetings,
I paid my tithing thru BPI online but I did not see my donation reflected in my portal.

kyleearlmackay

New Member

#92
2024-09-19 18:30 UTC

we have a donation that says completed on the church's website but the money has not come out of our account and it has been almost a week since we put in the donation does anyone know what to do for that or who to contact

SavageMG

New Member

#93
2024-09-28 18:14 UTC

I have paid tithing on my gross my whole life. Do I now pay tithing on Social Security?

rmrichesjr

Community Moderators

#94
2024-09-29 00:17 UTC

SavageMG wrote: Sat Sep 28, 2024 12:14 pm I have paid tithing on my gross my whole life. Do I now pay tithing on Social Security?

Basically the same question was asked nearly a year ago. Please see this page: https://www.churchofjesuschrist.org/stu ... s?lang=eng If that does not resolve the question for you, please counsel with your bishop or branch president.

davcampbell

New Member

#95
2024-10-31 00:49 UTC

I nave the same question. I spoke to my Bishop and he said to pay what I feel is right. That wasn't a big help.

lajackson

Community Moderators

#96
2024-10-31 03:28 UTC

davcampbell wrote: Wed Oct 30, 2024 6:49 pm I nave the same question. I spoke to my Bishop and he said to pay what I feel is right. That wasn't a big help.

Your bishop is limited in that he is only allowed to say what the Lord said in Doctrine and Covenants 119:4, that tithing is one-tenth of all your interest annually, which is understood by the First Presidency to mean income.

So with regard to Social Security, is your increase the difference between what you paid into the system over the years and what you are receiving now or is it everything that you receive this year? You have to prayerfully decide that for yourself.

It is actually fairly easy to calculate how much you have paid over the years through withholding and compare it to how much you are receiving. When I was retiring and ran the math, I was astonished with the results. I decided personally that I did not wish to get out of the habit of paying tithing during that fairly short period of time. I have been blessed throughout my life and always been at peace being generous with the Lord.

But that was my own personal decision, confirmed by the Spirit to me alone. Your decision may be different. I am certain that as you prayerfully make your decision, the Spirit will also help you to know you have made a good choice. If you decide and then are not comfortable, it would be time to reevaluate that decision until the Spirit helps you to be at peace.

PattersonLauraLee1

New Member

#97
2025-05-12 20:57 UTC

This is a paragraph from Pres. Ezra Taft Benson's book "An Enemy Hath Done This. " Read it and then decide whether you should pay taxes on Social Security.

"Already, a young man with a family can get far more for his money from a private pension program than he can from the Social Security system. The break-even point, according to estimates by Professors James M. Buchanan and Colin B. Campell, is 39 years of age. And it advances further with each new increase of benefits. At the present time anyone born after 1927 will pay more into Social Security than ge stands to get out of it.

lajackson

Community Moderators

#98
2025-05-13 00:52 UTC

PattersonLauraLee1 wrote: Mon May 12, 2025 2:57 pm This is a paragraph from Pres. Ezra Taft Benson's book "An Enemy Hath Done This. " Read it and then decide whether you should pay taxes on Social Security.

While the quote was true when it was written, it is not true today. When I started receiving Social Security payments, I had received everything I paid into the system within 18 months. I decided to consider everything I received after that as "increase", and applied Doctrine and Covenants 119 to the situation.

The greatest gift of all, agency, allows you to determine for yourself what you will decide to do.

swift2202000@yahoo.com

New Member

#99
2025-08-17 00:54 UTC

I made a tithing donation about 15 minutes ago and printed it out and realized that i made a $ 7000.00 fat offering rather than a $70.00 donation . How do I correct this?

russellhltn

Community Administrator

#100
2025-08-17 01:05 UTC

From the donation page help page:

I just submitted my donation request and noticed I made a mistake. How can I cancel my donation request?

As long as the Church hasn’t already processed your donation, you may still be able to cancel the donation request. You can cancel the donation request a few different ways: Click the x icon next to the donation that is still in “Processing” status, or click the donation, go to the yellow slip, and click the Cancel Donation Request button at the bottom of the slip. The donation request will be canceled and deleted from the system.