LDS Account Support and Help

In order to receive help with LDS Accounts, please use the 'Help' function at ldsaccount.lds.org for self-help support. These resources are the first-level support for LDS Account related problems and questions. Should you need further assistance, you can contact your ward clerk. Your ward clerk may contact the GSC on your behalf. You may contact the GSC directly if needed. We encourage individuals to use the self-help support features at ldsaccount.lds.org prior to contacting the GSC for LDS Account related issues.

Note: Please review the self-help pages before using the Support Message link.

Hi
I need help with my account every time I try to link my membership record number it says it's either my date of birth or my membership number is wrong or I may have an existing account

What I would like to know is that is it possible if maybe you can kindly check for me if I do have an old existing account or how many accounts do I have?

I'm sorry my email account is end on unless ma gmail.com

Nandiphasam wrote:Hi
I need help with my account every time I try to link my membership record number it says it's either my date of birth or my membership number is wrong or I may have an existing account

What I would like to know is that is it possible if maybe you can kindly check for me if I do have an old existing account or how many accounts do I have?

Have you tried the suggestions in the first thread in the Church Account subforum? It's here: viewtopic.php?f=92&t=30383

Nandiphasam wrote:I'm sorry my email account is end on unless ma gmail.com

I don't understand what you wrote there, and others likely also don't understand.

I completed the steps to link my Family Search (logged in via my Church of Latter Day Saints account) to enable free access to Ancestory,com. However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

MichaelCoppola51 wrote: Tue Oct 19, 2021 2:19 pm However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

As I recall, you use your Ancestry.com account on Ancestry. The Family Search account is just used to qualify you for a free account.

MichaelCoppola51 wrote: Tue Oct 19, 2021 2:19 pm I completed the steps to link my Family Search (logged in via my Church of Latter Day Saints account) to enable free access to Ancestory,com. However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

When you go to Ancestry.com, you must log in. Even if you are already logged in on FamilySearch and go to Ancestry.com from a link in FamilySearch, you will have to log in to Ancestry.com to access their content.

The Temple listed in my account on iPad is incorrect, it is however correct on my iPhone. I am actually in Laie, Hawaii serving a mission, and cannot switch to the Laie Temple to make appointments. Please help!

PDHazelbarth wrote: Mon Oct 25, 2021 7:39 pm The Temple listed in my account on iPad is incorrect, it is however correct on my iPhone.

Please make sure you're logged in with the same account on both. Depending on what model of iPad you have, it might not be able to communicate your location to pick the closest temple. Otherwise, I'd use the feedback link in the app to communicate the issue to the developers.

PDHazelbarth wrote: Mon Oct 25, 2021 7:39 pm I am actually in Laie, Hawaii serving a mission, and cannot switch to the Laie Temple to make appointments.

From what I can see, Laie is not taking appointments electronically. You'll have to make a phone call.

i need some help to reset my lds account. i forgot both username and password so i have tried to recover my account but nothing seems working. i have tried to recover with email, phone number, MRN but i never get verification number or anything. my ward clerk cannot figure out how to reset it as well.

There have been web services issues for the church over the past couple of weeks. Some services have been down. Try the "I forgot my username or password." link again. The best option to use is the MRN recovery option. If that is not working then there still may be issues with the web services. Your ward clerk can give you the telephone number to contact the global services department for help if that is not working. Only you can speak to the support people as they will only work with the account holder.

ikeruabe wrote: Wed Apr 13, 2022 11:57 am i need some help to reset my lds account. i forgot both username and password so i have tried to recover my account but nothing seems working. i have tried to recover with email, phone number, MRN but i never get verification number or anything. my ward clerk cannot figure out how to reset it as well.

You had to login to post here and this username has you MRN attached to it.

I have had an accout for years and I am a member. Recently the sight says I need a new password. Then it said I need a new user name. I was able to get into the sight, but I am the ward Relief Society secretary and can't get access to leader and clerk sight. I can still get into Family Search and Tools.

Do you see your church membership number listed in your church account page? https://account.churchofjesuschrist.org/membership

I have a missionary phone right now but I'm doing at-home mtc. I don't have a phone number and I can't download the authenticator apps with the missionary system. How can I do two-step verification or how can I turn it off?

For over a month my father has not been able to access his LDS account. He sends the recovery password to his email, which opens the account recovery page, but the page doesn’t populate. I’ve attempted many d different avenues, trying different browsers and search engines, making sure all software and apps are up to date. He’s spoken with the ward clerk, didn’t succeed either.
Everyone is stumped.
I’ll send the image of where the link sends him, but the page does not change, after hours of waiting.

Jatruman wrote: Fri Jul 21, 2023 10:04 am For over a month my father has not been able to access his LDS account. He sends the recovery password to his email, which opens the account recovery page, but the page doesn’t populate.

I'd suggest opening the page in private/incognito mode to avoid any cookie problems.

Hi, this is brother Ogeh Daniel Efe from Okafor ward.
I’m the clerk, and have been trying to recover an LDS Acct for a ward member. But it’s not working.

ogehdaniel wrote: Tue Aug 22, 2023 11:46 am I’m the clerk, and have been trying to recover an LDS Acct for a ward member. But it’s not working.

I'd suggest giving them the number for GSD and having them call. GSD will only work with the account holder, no one else.

Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

Leahudom wrote: Tue Sep 12, 2023 8:49 am I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

I am not certain what the issue is. A child of record that does not get baptized is not a member even if a record was created while a child under the age of nine. To become a member requires baptism. The question is, when were you baptized?

If you were baptized, then any membership record issues should be brought to the attention of your ward clerk. He is the one with the responsibility to ensure membership records are correct and up to date.

Leahudom wrote: Tue Sep 12, 2023 8:49 am Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

You need to get with your ward clerk to find out what's going on. You may have the wrong MRN resulting in you seeing a wrong age.

Leahudom wrote: Tue Sep 12, 2023 8:49 am Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

Which applications are showing that you 12? Your age in the core membership system looks to be correct.

Hi everyone. Im trying to recover my mom's old account but the phone number to use to recover is not available anymore because that phone number was too old and probably was wash away to the flood in our town. Is there any way?

Is there any way?

Take a look at this post. The method it suggests for having the clerk change the email should work for you, and perhaps having the clerk enter the new phone number (if she doesn't have any email) would also work.

If that doesn't work for some reason, the clerk can give you the phone number for the GSD. The account owner will have to call the GSD, because they won't work with go-betweens for security/privacy.

BrianEdwards wrote: Thu Sep 14, 2023 11:41 am

Is there any way?

Take a look at this post. The method it suggests for having the clerk change the email should work for you, and perhaps having the clerk enter the new phone number (if she doesn't have any email) would also work.

Changing the phone number does not work because the phone number is not automatically transferred to the Church Account. The email is automatically transferred (assuming the member verifies the address when they get the verification email).

Changing the phone number does not work because the phone number is not automatically transferred to the Church Account.

As always, thanks for clarifying, so others (and myself!) know the phone number approach won't work.

I just found out from my service mission leaders that it's not just me, and that the issue is known to the global support center staff, who are working on it.

Seeing as how I can't delete the above reply, I'm posting this one instead.

My Aunt is having trouble log in? We have try many thing. It Telling her, her member number is associated with another account.

melfisher2000 wrote: Tue Sep 10, 2024 3:07 pm My Aunt is having trouble log in? We have try many thing. It Telling her, her member number is associated with another account.

Your aunt should contact her ward or branch clerk for the phone number of the Global Service Center. They will be able to sort it out for her. She will have to call, they will not talk to you or the clerk about it, only to her directly.

Please help me! For months, when I try to access my ldstools account I have gotten the message “member tools is not available.” What is the solution?

LouisBerg wrote: Fri Oct 11, 2024 9:58 am I have gotten the message “member tools is not available.” What is the solution?

Odds are it's one of two things: Your phone is too old to run the current version of tools, or your membership record is no longer in any ward.

I keep trying to go to the online store to purchase new garments but every time it logs me out automatically and then does not allow me to log back in in the store. Not sure what else to do to order new garments.

This is a characteristic of the cookie build-up problem. Try using the incognito/private mode of your browser. If that works then delete all cookies and clear the cache for the Church website.

I am a church history museum docent recently incorporated into the Church Headquarters Mission. As a result, I have different accounts and passwords that have caused me much difficulty with my account, ancestry.org and my ward directory. I have been able to verify and get on my account but seem to be locked out with the prompt saying "there is a difficulty regarding my data. Can anyone assist this with this? Hilma Bellessa

Contact the Global Services Department (GSD). They can help you with your Church Account.

Hello,
Im trying to log in to my lds account but it wont let me. I need help with recovering my account please.

Kind regards,
[Name and phone number removed - this is a public forum]

rtuaaschuster wrote: Thu Jul 03, 2025 3:28 am Im trying to log in to my lds account but it wont let me. I need help with recovering my account please.

Please follow the instructions in the first topic thread in this Church Account forum, PLEASE READ FIRST: Answers to Most Church Account Issues. Then, if you have issues not addressed there, return and post here a specific description of what is, or is not, happening. Be sure to include any error messages you may get.

I am having this problem where I can't add another bank account on the tithing and donations website. It will not let me press the check mark under authorization and awknoledgemnt. I scrolled all the way down to read the terms of services too.

harmonkp wrote: Thu Aug 28, 2025 8:17 am I am having this problem where I can't add another bank account on the tithing and donations website. It will not let me press the check mark under authorization and awknoledgemnt. I scrolled all the way down to read the terms of services too.

Did you enter your account number twice on the two lines?

I just received an email stating that a donation was submitted from the 31st of January of this year. That was already completed and now I’m concerned that it’s going to try and withdraw that same amount again when I don’t have the money. How do I stop that process?

jantillon wrote: Sun Sep 28, 2025 11:27 am I just received an email stating that a donation was submitted from the 31st of January of this year. That was already completed and now I’m concerned that it’s going to try and withdraw that same amount again when I don’t have the money. How do I stop that process?

I'd suggest going to the Donations page ( https://donationsfe.churchofjesuschrist ... s/donation ) and see what that page shows for the status of any transactions in process. Depending on what you see there, you might want to ask your ward clerk for the phone number for the Global Services Department to talk with them about it.

Hello, I´m a missionary serving in Guatemala and I recently became a secretary in my mission. My information access was raised and now I´m required to use the Two step security clearance every time I enter my account. This worked well until I attempted to change the phone number on which I've been receiving the confirmation code. I wasn´t able to change the phone number and the option was erased locking me out of the system without a way to get back in. The computer pulls up the Face/Fingerprint option but there is no passkey registered. I am now unable to enter into my church account. I do not believe that changing the password, username, or email will allow me access. As a missionary my phone also has very limited access. Elder Jones.

Call the Global Services Department (GSD) for your area and they will be able to help you.

My friend account lds doesn't work. Then he's preparing to go on mission. He can't find his account. He can't recover it as well. I'm just a secretary executive of the ward.

Please see the post just before yours. He's going to have to call as GSD will not work with anyone but the actual member.

I cannot get to my account, it says that someone else has the same name and number.

sonnyja wrote: Wed Feb 11, 2026 2:54 pm I cannot get to my account, it says that someone else has the same name and number.

I'm guessing you created an account some time ago and lost access to it. You'll probably need to call the GSD to have them verify things. GSD will only talk with you, not with your ward clerk or other helper. Please see a few posts before yours for a link to GSD phone numbers.

Olá

Eu preciso de uma ajuda, de recuperar contas SUD.
Os membros perderam a palavra passe e passe de email, e não ta sendo possível recuperar.
Se tivessem como no fornecer o WhatsApp ou o e-mail de global de recuperação de contas sud seria muito incrível.
Temos muito jovens estão com esse problema de conta sud.

ANTECIOSAMENTE
Tomé Arlindo Tomé
Secretário da ala Soalpo (Estaca Chimoio Moçambique)
Especialista de Tecnologia da ala

TOME27 wrote: Wed Apr 01, 2026 10:24 pm Eu preciso de uma ajuda, de recuperar contas SUD.
Os membros perderam a palavra passe e passe de email, e não ta sendo possível recuperar.

You can find the support telephone number for your area in the Tech Wiki article Global Services Department (GSD). Give that telephone number to those members who are unable to recover their Member Account due to a lost password or email address. Support will only talk to the member with the difficulty recovering their Member Account.

Eu sou de Moçambique e não consigo encontrar o contato de global de serviços de ca em Moçambique.

TOME27 wrote: Thu Apr 02, 2026 1:04 pm Eu sou de Moçambique e não consigo encontrar o contato de global de serviços de ca em Moçambique.

Since there is no telephone number listed for Mozambique, then I recommend using the number for Zimbabwe. If you have access to Leader and Clerk Resources (Recursos para Líderes e Secretários) the number can be found in the Leader and Clerk Resources > Help > Contact Us page (Recursos para Líderes e Secretários > Ajuda > Página Fale Conosco).

TOME27 wrote: Thu Apr 02, 2026 1:04 pm Eu sou de Moçambique e não consigo encontrar o contato de global de serviços de ca em Moçambique.

I would suggest contacting your stake clerk and ask him to provide training about how to support these types of issues with member accounts. He should be aware of how the Church supports clerks and members in locations like Mozambique that may not have a dedicated support contact number.

If the stake clerk has a number that he has previously called for support, then you could try calling that same number and asking them to provide details on how you can help your ward members resolve their issues with their member accounts.

My son recently turned 18 and can't remember his log-in and now that he is 18, my husband and I aren't able to access it or see his log-in ID either. We have tried the account recovery link and the forgot user link multiple times, but once we do it, it takes us back to the initial page and we can't get in.

I am a temple worker at Red Cliffs temple in St George. I have just been assigned as initiatory coordinator. There is issue with printing off shift assignments using temple portal. Anyway to get around it? Anyway if printing off temple workers from Friday 4 shift?

Monty Kennedy

monty wrote: Wed Jun 03, 2026 6:57 am I am a temple worker at Red Cliffs temple in St George. I have just been assigned as initiatory coordinator. There is issue with printing off shift assignments using temple portal. Anyway to get around it? Anyway if printing off temple workers from Friday 4 shift?

There is a known issue with viewing schedules in TIS currently. It is recommended to work with the Recorder and/or other coordinators in your temple to establish or learn of any workaround solutions in the meantime.

Bonjour, j'ai besoin de récupérer mon compte LDS dont je ne me souviens de rien, sauf mon NCM qui est; [Numéro de membre supprimé]

Vous pouvez me fournir les information sur mon mail: [Adresse e-mail supprimée}]


Merci, cordialement !

Note du modérateur : informations confidentielles retirées de la vue du public. Les messages publiés sur ce forum sont visibles par le public du monde entier.

ludrez832 wrote: Sun Jul 26, 2026 8:35 am Bonjour, j'ai besoin de récupérer mon compte LDS dont je ne me souviens de rien, sauf mon NCM qui est; [Numéro de membre supprimé]

Vous pouvez me fournir les information sur mon mail: [Adresse e-mail supprimée}]

Contactez le greffier de votre paroisse. Il pourra vous communiquer le numéro de téléphone du service d'assistance.

I need help to get my missionary email back because I olny had half of my pictures from my mission!! Please help

Halloweendag04 wrote: Mon Aug 03, 2026 11:48 am I need help to get my missionary email back because I olny had half of my pictures from my mission!! Please help

Please see this post: viewtopic.php?p=261278#p261278

If it has been less than 90 days since your release, please hurry to recover what might be recoverable.

Can't use donations page

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