Updating LDS Account Information

There two ways to update information on the LDS Account:

First, go to https://ldsaccount.lds.org/ and sign in with your login credentials. Once logged in, you will be able to change and update the following:

• Username (note, you can only successfully change your LDS Account username if the preferred username isn't already taken by another individual)
  Password (under the 'Security Settings' portion)
  E-mail Address (this e-mail address is the primary address for the account [for church employees, missionaries, and volunteers, whose accounts are workforce-enabled, this e-mail is also the main e-mail your password-reset notifications will be sent to)
  Phone Number (basic contact information)
  Security Questions and Answers (answers ARE case-sensitive)
  Password Recovery Options (often, if username or password needs to be reset, the site won't allow the recovery unless these options are specified [usually e-mail, phone, MRN])
  Workforce Information (for employees, missionaries, and volunteers)
  Preferred Display Name (how your name will display on LDS sites and programs)

Second, for membership changes, contact your ward clerk; he can alter the following portions of your membership record (some of which will show on the LDS Account):

• Name (as shown on your membership record [note, this is NOT the same as your preferred name on the LDS Account])
  Address (as shown on LDS Tools, ward directories, etc.)
  Membership Record Number (if the MRN is incorrect, or if you need to verify the number)
  Date-of-Birth (mainly for verification purposes)
  Contact Information (e-mail and phone numbers that show in public places, such as Tools and ward directories)

You should be able to edit your own contact information using the Directory. This may not work if you're shown as a child in the family.

The phone number and email address in Contact Settings for the LDS Account, are for password recovery only. Although the LDS Account primary email and the LDS.ORG (Directory) email are synchronized automatically, the system looks to the LDS Account Primary email for username and password recovery.

Note: The Email address and Phone Number (must be able to receive text messages), must be validated. Otherwise they are not available to use recover a username or to reset a password.

Due to restrictions for Full-time Missionaries, and using email; if a missionary forgets their password, their MRN and Date of Birth, is the only available method to reset their account password.

Who can update MRN under the membership portion of Account Settings? When I created my account I did not include my MRN. The instruction under the membership instructs me to update the MRN. When I put in the MRN and click Save I get the error message that the MRN or birth date are incorrect or the account has been created. Can I update the MRN or do I need to have someone else do that?

You should be able to update it if you have the correct MRN. (You might want to check the source. Temple recommends are not always accurate.)

You could also have an account you've forgotten about. You can try the "lost username" link and enter your MRN to see what you come up with.

I have updated my membership record number, but when I go to request a copy of my patriarchal blessing, it says not available under the MRN and won't let me type anything in. How can I get a copy?

SnickerDoodlebug wrote:I have updated my membership record number, but when I go to request a copy of my patriarchal blessing, it says not available under the MRN and won't let me type anything in. How can I get a copy?

It's possible that after updating ldsaccount.lds.org, it may take some time before other parts of the system will see the updated information. Give it a few hours, or even a day and try again.

I am unable to include my mobile number in my LDS account information as Singapore (+65) is missing from the countries listed.

Can the list be updated?

Just received an email saying my phone number had been changed and would no longer be associated with my account. How did that happen? My correct number is [redacted] and I did not change it. I was talking with a FHC trainer but that should not have precipated the number change. So what is going on? Please note the info in my account in FS is current and correct.

wydonnaandersen wrote:Just received an email saying my phone number had been changed and would no longer be associated with my account. How did that happen? My correct number is [redacted] and I did not change it.

I've removed your number as this is a public forum.

I'd suggest you go to ldsaccount.lds.org and check the mobile number that's shown in there and correct it as necessary. I'm not sure why your number would have changed, but the main thing is to make sure it's correct.

I talked to the genealogy people this morning, gave them my email and phone number, later today I got a notice from lds acct. that my email was changed, the one they posted is the same as I use... after confirming it as ok, it then told me to verify my phone number, which I did as the the same one, the next email I got was that my phone number would no longer be used in the system......????????????????? agh!!!!! never did get an email confirming my confirmation of my confirmed email ok!!!!

Country codes are currently being worked on, so more can be added. As for phone number changes, ensure your account is up-to-date with the correct phone number by logging in to ldsaccount.lds.org. If the phone number under the 'Contact Settings' is listed, then the number is already associated with your account. If there is no phone number listed, then the number may already be on another account. You may be receiving an e-mail because your e-mail is also tied to that other account.

I have for some time now (ever since my first attempt months ago) been unable to save any changes via the updating account site.

I update some information (e.g. contact email address), click the Save button, which shows the loading animation. Nothing changes on the page, but when I click away, an error appears at the top stating:

Your information has been changed, but not saved. Please save or cancel your changes.

No amount of clicking the Save button resolves this issue. It happens on every tab, e.g. Contact settings, Email subscriptions etc.

I've tried this in Firefox, Chrome and MS Edge, all with the same error.

Is this a known bug? I'd love to be able to update some incorrect information in my account, and have been unable to do so for some time.

danielpurdie wrote:I've tried this in Firefox, Chrome and MS Edge, all with the same error.

That's odd. Have you tried it from another computer. And perhaps from a different network?

russellhltn wrote:Have you tried it from another computer. And perhaps from a different network?

I've just tried from work on (different machine and network). I get the exact same error every time.

On ldsaccount.lds.org, there's a "help" link in the upper right corner. Follow though to the end and you should be given a email. The only thing I can think of is that your account is locked for some reason. I could see the church doing that for certain callings.

I'm having the same problem, trying to update my email address but no amount of clicking the save button is saving the new information. Just tried with my laptop & tablet, same thing on both.

Can you two guys please provide more detail information about this issue? I need to know following information.
1. What country are you in?
2. What language version of OS do you use? For example, Windows 10 Japanese version.
3. What kind of web browser version are you use? You guys already stated web browser name, but I also need version. for example, IE 10, IE 9...
4. Can you also send me a few screenshots? That would be very helpful.
Thanks.

I had problems signing in so I had to re set my pass word the phone number came up in Orange
As contact details I did not change the number I gust re entered it

I then found my number was not going to be used my re activation info has re set to a deft mode I have had a defund action activation on text to my phone that I have not resided as a result
I can not activate calendar on lds tools
Your sincerely Mark Anthony Gigli

I am not sure where to post this. I have two concerns. The first concern is when I went into my account information and out of curiosity looked up all my ordinances, baptism, confirmation, etc. I was shocked to see it is all blank. How do I correct that? The other concern is about my late wife. In looking up information about me I saw that she and I were not sealed to each other. It shows we were married to each other but not sealed. Again how do I go about fixing this? Thank you for any help in these areas.

bsdecker wrote:The first concern is when I went into my account information and out of curiosity looked up all my ordinances, baptism, confirmation, etc. I was shocked to see it is all blank. How do I correct that?

Where are you looking? As far as I know, unless you're a clerk, you probably can't see that anywhere on-line. FamilySearch will have a record of you, but since you are living, the information it will show will be limited.

I'd suggest you ask your clerk for a IOS (Information and Ordnance Summery). That will allow you to verify the information that is on your records. Some wards encourage members to check their IOS every year at tithing settlement.

bsdecker wrote:I am not sure where to post this. I have two concerns. The first concern is when I went into my account information and out of curiosity looked up all my ordinances, baptism, confirmation, etc. I was shocked to see it is all blank. How do I correct that? The other concern is about my late wife. In looking up information about me I saw that she and I were not sealed to each other. It shows we were married to each other but not sealed. Again how do I go about fixing this? Thank you for any help in these areas.

I'm not sure where you are looking to see this information but you should work with your ward clerk to review and correct any of your membership information including ordinance information. He will be able to print an IOS which is the official record that the church provides to members to show their membership and ordinance information. If there is any problem with the information on the IOS then the clerk will need to follow the appropriate procedures as outlined in the handbook to verify ordinances and make corrections

Thank you for the information. I did not know that because I am alive my information is not shown because of security reasons. I appreciate your quick reply. Thank you.

Whenever I try to make an update to my account it thinks I'm updating my birthdate and invalidates it. None of the updates will save, from Display Name to Email Subscription preferences

Hi! I tried changing my display name and username to my newly married name but when I hit the save button it give me an error that says "Birth Date can't be changed". I'm not even touching the birth date section. What do I do? It seems thomasm1 has the same issue.

thomasm1 wrote:Whenever I try to make an update to my account it thinks I'm updating my birthdate and invalidates it. None of the updates will save, from Display Name to Email Subscription preferences

Please see the message from KooBE above. He/she is wanting to know what browser and version you're using. (As a tip, you might wan to try a different browser.)

Hi how can i change my DOB on my record i put a wrong dob is suppose be xx/xx/xxxx

Note: edited by TimRiker to remove DOB.

The changes I've made for my email ad and contact no. won't save. Why is that? What shall I do?

koreta21 wrote:Hi how can i change my DOB on my record i put a wrong dob is suppose be xx/xx/xxxx

Please contact your local ward clerk to update your date of birth.

TimRiker wrote:

koreta21 wrote:Hi how can i change my DOB on my record i put a wrong dob is suppose be xx/xx/xxxx

Please contact your local ward clerk to update your date of birth.

If he birthdate on your records is correct, then maybe you have the wrong MRN on your account.

My new email address is---[personal information deleted]

KooBE wrote:Can you two guys please provide more detail information about this issue? I need to know following information.
1. What country are you in?
2. What language version of OS do you use? For example, Windows 10 Japanese version.
3. What kind of web browser version are you use? You guys already stated web browser name, but I also need version. for example, IE 10, IE 9...
4. Can you also send me a few screenshots? That would be very helpful.
Thanks.

1. Australia.
2. Have tried on Window 10, English. Also on Windows 7, English. Also on Android 5.1 and 4.4.3.
3. Have tried on Internet Explorer 10, Edge 25.10586, Chrome 48.0.2564.116 m, Firefox 44.0.2
4. Images:
a) When I try to save, and it fails (every time), the 'Personal Information' link at the left always turns red.


b) If I click on the 'Personal Information' link on the left, this error message appears above the main text.


c) If I click on any of the other links on the left, the error message box turns re.

My ward clerk says that he has changed my name on my membership record, but my name is still showing as my maiden name. It appears that all he changed was my preferred name. What do I need to tell him to change in order for my record to reflect my new legal name?

princesslsl wrote:My ward clerk says that he has changed my name on my membership record, but my name is still showing as my maiden name. It appears that all he changed was my preferred name. What do I need to tell him to change in order for my record to reflect my new legal name?

There are four places your name might need to be changed:

• The Display Name on your LDS Account. You're the only one that can change that, and you do that at ldsaccount.lds.org.
• Your full name (only your ward clerk can do this -- ditto for the preferred name and household name)
• Your preferred name
• Your household name

Also, if you use FamilySearch.org, you probably want to go to Settings (on the drop down under your name on the right-hand side) and then change your Display Name (on the Account tab) and your Contact Name (on the Contact tab).

I have changed my phone number from homeland number to mobile number. The reason I updated it is on the printouts for the Temple cards it showed my landline number which is no longer valid. I put in my mobile number [redacted] and now you are saying it has been deleted from my account information. Please reenter it . Correct number again to verify [redacted]Thank you Carmela Ann B. Laney

cannbl wrote:I have changed my phone number from homeland number to mobile number. The reason I updated it is on the printouts for the Temple cards it showed my landline number which is no longer valid. I put in my mobile number [redacted] and now you are saying it has been deleted from my account information. Please reenter it .

No one here at the Forum is able either to delete or to reenter your phone number (which has been redacted -- this is a public forum). You will need to sign in to your LDS Account and enter the number yourself under Contact Settings.

Can´t change a mistake on my first name (not the preferred one)

ecuaozzy wrote:Can´t change a mistake on my first name (not the preferred one)

You need to talk with your ward membership clerk.

My callings list "Unknown" and then under it shows my calling. How can I get "Unknown" removed?

Have your ward clerk remove the custom calling they have for you at the ward level. Then you will only see the stake level standard calling.

I have tried all options on the help centre - I have a previous account years before and don't remember my password and username, I have tried to recover all options to retain them both but all of the options says that its unavailable for the account including email - MRN and mobile number....

I have set up a new account as not a member and have tried to add my MRN to the account, what come up is that the MRN is already existing in another account which is my old account that I cannot retain have tried in all my power to fix this issue on my end but somehow the issues is still not resolved with all the links LDS has provided...

Can the specialist in this field somehow rest the account or delete previous account so that I can add my MRN to my account

This would be much appreciated!

Regards

What message or error do you get when you try to recover with your membership record number?

I updated our couple's photo several months ago, and received a "tag" that says "pending approval". How long will that take? Is there a way to hurry it along? Thank you, Renae Salisbury

rbsalisbury wrote:I updated our couple's photo several months ago, and received a "tag" that says "pending approval". How long will that take? Is there a way to hurry it along? Thank you, Renae Salisbury

Talk to your ward clerk. They're the ones that approve.

I am trying to put my membership record onto my new account and when I do, it says that there was a previous account which I don't remember the password and the username to the account. What can I do??

hannahsongp wrote:I am trying to put my membership record onto my new account and when I do, it says that there was a previous account which I don't remember the password and the username to the account. What can I do??

Instead of signing in, I would suggest you use the Forgot your username option and recover your old account using your membership record number and date of birth. Once you have recovered that account, you can work with your ward clerk to contact the Global Service Center and delete or combine the second account as needed.

I received and email no's gotification that my password had been changed, yet when I when into LDS.org and signed in, it accepted my password, is there something else going on I need to be aware of?

farisjay wrote:I received and email no's gotification that my password had been changed, yet when I when into LDS.org and signed in, it accepted my password, is there something else going on I need to be aware of?

There appears to be a bug in the system causing those emails to be sent. If your sign in and password still work, you should be just fine and do not need to do anything further.

My wife and I were released from an inner city service mission this past summer but both our home stake and our old inner city stake still appear on LDS.org and My LDS Tools app. How do we get the inner city stake information taken off these?

davidhwebb wrote:My wife and I were released from an inner city service mission this past summer but both our home stake and our old inner city stake still appear on LDS.org and My LDS Tools app. How do we get the inner city stake information taken off these?

Your inner city stake, or one of their wards, probably created an out-of-unit record for you. Ask them to please release you from your callings in that stake or ward and then delete the out-of-unit record for each of you. That is what allowed you to see information from the inner city stake and, of course, you no longer need it.

In the account settings page of my LDS account it shows my country to be Ireland. My wife and did serve a senior's mission in the Scotland Ireland Mission but we have been home two years now. Our address is correct in LDS tools and in our membership information but and as far as I can tell everywhere else. However when I print temple ordinance cards it puts IRL as the last line of my address. Lethbridge is in Canada, not Ireland. I have talked to the ward clerk and he says he can not fix it because it shows Canada in everything that he has access to. Any ideas on how this can be corrected?

rexforsyth wrote:I have talked to the ward clerk and he says he can not fix it because it shows Canada in everything that he has access to. Any ideas on how this can be corrected?

I'm not sure but I'd ask him to check your address information in LCR again. When you view the information on the member profile page it doesn't show the country. But when you edit the information (by clicking the pencil icon on the right side when viewing the Individual tab), it shows and allows you to edit the country.

FamilySearch also keeps separate submittal information, and so the Ireland information may be coming from there.

So I've tried technical support. They said this problem has been resolved, but they didn't even address the issue. Everything is updated in the system on LDS.org. However, whether I try to do anything with the LDS tools app it states I need to update my status as I've indicated I am not a member.... I have entered my mrn numerous times, mostly recieving the response that the men is already set up as an account. But of course, I'm already logged in so I had to have put in a valid mrn but it still says I'm not a member. Funny how I need a mrn to set up the initial account, but I need to have an mrn to verify I'm a member. Catch 22. I cannot access the tools app at all and this is a great inconvenience because of my callings... Any advice?

sheasorensen04 wrote:So I've tried technical support. They said this problem has been resolved, but they didn't even address the issue. Everything is updated in the system on LDS.org. However, whether I try to do anything with the LDS tools app it states I need to update my status as I've indicated I am not a member.... I have entered my mrn numerous times, mostly recieving the response that the men is already set up as an account. But of course, I'm already logged in so I had to have put in a valid mrn but it still says I'm not a member. Funny how I need a mrn to set up the initial account, but I need to have an mrn to verify I'm a member. Catch 22. I cannot access the tools app at all and this is a great inconvenience because of my callings... Any advice?

Hi! Most likely you have two LDS Accounts. Use the Membership Record Number recovery option at this page to get the username of the account that's attached to your membership record number: https://ldsaccount.lds.org/recovery

How can I change my address on my tax form from LDS.org. I don't have an option to change my address.

sthrondsen wrote:How can I change my address on my tax form from LDS.org. I don't have an option to change my address.

Is your address correct on the LDS.org Directory?
LDS.org > My Account and Ward (top right) > (My Ward) Directory > My Household

sthrondsen wrote:How can I change my address on my tax form from LDS.org. I don't have an option to change my address.

You can't change it online. You'll need to have your ward clerk update your address on your membership record and possibly on your donor record (although the donor record usually updates automatically when the membership record is changed). Once those are updated you should be able to generate a new statement.

I am no longer a missionary. Do I need to always be changing my sign in information.
Thank you, Janice Twede
Please let me know via my email address; [deleted--this is a public forum]

My mother -76 years old lady- wants to use the convenience of paying her tithing online. When I tried to open her an account it says that her records number is already attached to one...now she doesn't remember at all her user name or password or the email account she had.

How can I open her another account or how could I recover all her information?

Thank you,

Pam

pamlarauvu wrote:My mother -76 years old lady- wants to use the convenience of paying her tithing online. When I tried to open her an account it says that her records number is already attached to one...now she doesn't remember at all her user name or password or the email account she had.

How can I open her another account or how could I recover all her information?

On the login page select the "Forgot your username?" link and then use the Membership Record Number option to first recover her username and then her password.

pamlarauvu wrote:or how could I recover all her information?

At the sign-in page, use the "forgot username" link. Use the MRN option to find the other account.

Does she use FamilySearch? It's probably that account.

Thank you for your prompt answer.
I did recover her username. Sadly when I tried to recover her password the system timed out...though I did several times and I am fast enetering info.

Thank you,

Pam

pamlarauvu wrote:Thank you for your prompt answer.
I did recover her username. Sadly when I tried to recover her password the system timed out...though I did several times and I am fast enetering info.

Thank you,

Pam

Maybe you could try on a different browser?

I get a message that the phone number is associated with another account when I try to update. Also my membership number is incorrectø

How do I delete an account? I have found I have two accounts setup and one is not complete and i don't need it. My membership number is not associated with it. I just want to delete it.

jandrews3 wrote:How do I delete an account?

The Global Service Center will have to do it. Ask your ward clerk to contact them on your behalf.

I got a new personal phone number and would like to update it for my old one in my LDS.ORG account so ward members will not call my old number. When I try to change it in my account settings online it informs me that my new number has already been used for a different account recovery number. How do I officially change this new number from the old account to mine as I am sure that former church member would like it removed from theirs too?

Thanks,

Arlyn Young

ArlynYoung1976 wrote:When I try to change it in my account settings online it informs me that my new number has already been used for a different account recovery number.

Odds are it's an account you created that you forgot about. Try using the "forgot username" link at the sign in page and use the mobile number option to recover that user name.

Oh, actually I have only ever had this LDS account and have never know the new number I got from AT&T until recently. The other account I am referring to is the account of the person who used to have this number before it was given to me. I believe that person whomever it is must have had an LDS.org account and used this number for their account and later canceled this number but forgot to delete it from their LDS.org recovery form in LDS.org.

ArlynYoung1976 wrote:When I try to change it in my account settings online it informs me that my new number has already been used for a different account recovery number.

Try changing the number in the Directory (https://www.lds.org/Directory) by clicking on the My Household tab, then on the edit button at the top of the right side and then on the edit link just below the phone number. I don't think the directory will complain about the number being used elsewhere.

I don't think changing your number at https://ldsaccount.lds.org will change what ward members see anyway. I think that number is only used for account recovery. Members see what's listed in the Directory.

By changing your number only in the directory you won't be able to recover your LDS account using your new number but you could still recover using the membership number if needed.

To get your LDS Account phone number changed would probably require a call to the Global Service Center and they would probably have to verify that you are the owner of the phone number. Your ward clerk can help you call them if you feel you need to do that.

We tried to register my daughter with a phone that does not accept SMS text messages. Now we are unable to recover because it keeps trying to recover using the bad number. How do I change the phone number or add the email so she can use her account?

I can't use LDS tools until I update my account. BUT... I'm trying to update my account and it won't let me. I'm told to add my MRN because I somehow indicated when opening the account originally that I was a member but never added it. So, I attempt to add it and I'm told that MRN already exists and I can't use it....Kind of frustrating. So how do I "update my account" so I can use LDS tools if my account already exists but isn't somehow attached to me or my app on my phone? I'm in my elders quorum presidency and I need to use this app. Please help me!

Jonathan Boyer

jallenboyer wrote:So, I attempt to add it and I'm told that MRN already exists and I can't use it....Kind of frustrating.

From the lds.org sign in page, click on the "forgotten username" link and use the MRN option to recover that. Odds are you created a LDS Account in the past and forgot about it.

Use a similar method to recover the password.

how add names to roster and how t o delete

When I last changed my password, I was serving as temple president. I have since been released and now serve as ward mission leader.

Do I need to update my password?

stevenhpond wrote:When I last changed my password, I was serving as temple president. I have since been released and now serve as ward mission leader.
Do I need to update my password?

If you see the "workforce" tab at LDSAccount.LDS.org, you'll be required to update your password periodically. If you still show as workforce after being released from a calling that requires "workforce" access, you can work with your clerk, who can call Local Unit Support on your behalf.

I would like to change my address. When I print family names to take to the Temple. It shows I live at [--removed--]. I have moved to [--removed--]

oglesbeed wrote:I would like to change my address. When I print family names to take to the Temple. It shows I live at [--removed--]. I have moved to [--removed--]

In FamilySearch, click on your name in the upper right corner. Click on "Settings". Then click on the "Contact" tab. You can update your address there.

I have removed the private information from your message. This is a public forum and that information can be viewed by anyone.

Since this is primarily a user-to-user forum, we cannot provide assistance with changing your address. To change the address on your FamilySearch account, log into FamilySearch. Click on your name at the top right of the page and choose Settings. Click the CONTACT option in the menu (below "Settings for Your Name") to view and change your contact information.

In the personal information of LDS account, my first name and last name are wrong, but I cannot edit/correct them. Please direct me how to change that information. Thanks.

There doesn't seem to be a way to change it. But it doesn't seem to be used other then the one page you see, so it's not really a problem.

I have never been able to change my phone number on my account. My cell phone receives text messages but no matter how many times I click to resend the confirmation code I never get a text. I have made sure it is the correct number. What is going wrong here?

I have a problem with the way this works. I have moved Stakes (and wards) for the 4th time and I cannot access ANY details of the new ward or stake... still!! I end up calling the mission office to get the missionaries number who gives me the bishop's number. This is a bit silly you'd think. On the church finder app it gives me the ward office number but that isn't manned all the time... why are we so far behind? surely the fact I am logged into LDS tools already gives me the authoristion? or even LDS account online?

Now I'm asking the Bishop to give me the Ward clerk's details so I can have the records transferred in so I can know who everyone is...?

Japalish wrote:On the church finder app it gives me the ward office number but that isn't manned all the time... why are we so far behind?

I can't know what the situation is for your specific ward but generally the meetinghouse locator (at maps.lds.org) provides the bishop's phone number, not the ward office number. So in most cases you should be able to get the bishop's number without problem.

Japalish wrote:I have a problem with the way this works. I have moved Stakes (and wards) for the 4th time and I cannot access ANY details of the new ward or stake... still!! I end up calling the mission office to get the missionaries number who gives me the bishop's number. This is a bit silly you'd think. On the church finder app it gives me the ward office number but that isn't manned all the time... why are we so far behind? surely the fact I am logged into LDS tools already gives me the authoristion? or even LDS account online?

Now I'm asking the Bishop to give me the Ward clerk's details so I can have the records transferred in so I can know who everyone is...?

There's no way for the computers to know that you've moved to a new ward or stake, until you get in touch with the clerk to transfer your membership records. I'm not sure how the process could be improved – do you have any suggestions on how LDS Tools or LDS.org could detect that you've moved to a new ward?

My friend used my computer and account to order something from the distribution center as she did not have a computer available. Her name now appears as my user name and I cannot get it to go away. I have tried many times following the steps offered to change my user name but nothing changes. Can you please help? I would like to see MY user name pop up when I open the screen, not hers. As a result, I have several steps to take before I can actually log on under my name and account.

Looking forward to your reply!

welsh1952 wrote:My friend used my computer and account to order something from the distribution center as she did not have a computer available. Her name now appears as my user name and I cannot get it to go away.

That has nothing to do with LDS. That's your browser remembering things. What browser/OS are you using?

I do not do texting. How can I change my information?

edith10 wrote:I do not do texting. How can I change my information?

What are you trying to change? There is no settings for texting that I know of.

Mi nombre es Maria Peregrina Rodriguez Ordoñez y no puedo recuperar mi cuenta una hermana me esta ayudando pero no puede yo no tengo correo por que soy muy adulta y no puedo seguir haciendo la historia familiar el correo de la hermana es mariaperez9663@hotmail.com y su telefono es [deleted] ecuador

Buenas noches no puedo cambiar mi número telefónico de mi cuenta lds o cuanto tiempo debo esperar para hacer cambios.

I attempted to change my LDS member account email to a different email, but the code number given to me to enter (obviously for security verification of this change process) did not get accepted. Tried again with second code number furnished, still not accepted. I desire to change my email: marketplace56@aol.com to my new email: usaemail@protonmail.com.

I am trying to update my account information but the two step verification process is sending a text message to an old phone # that I no longer use. I cannot get in to my account to update my phone number or disable the two step verification. What can I do? Thanks.

Today, I mistakenly created the wrong type of account. I am not a member of the lds church, nor do I want to be. Apparently, to delete my account I have to see a “ward clerk” (whatever that is). I just want my account deleted. Can someone, anyone, delete my account? If the next Email I receive from you does not say “You have been deleted”, I will mark you as scam and will not accept any more Emails from you.

AniAwa wrote:Today, I mistakenly created the wrong type of account. I am not a member of the lds church, nor do I want to be. Apparently, to delete my account I have to see a “ward clerk” (whatever that is). I just want my account deleted. Can someone, anyone, delete my account? If the next Email I receive from you does not say “You have been deleted”, I will mark you as scam and will not accept any more Emails from you.

This forum is user-to-user support, so it's unlikely that anyone with access to manage LDS Accounts will see this. It's impossible to create a member account without a membership record number, though, so I'm not sure how that could have happened – what indication do you have that yours is a member account?

AniAwa wrote:Today, I mistakenly created the wrong type of account. I am not a member of the lds church, nor do I want to be. Apparently, to delete my account I have to see a “ward clerk” (whatever that is). I just want my account deleted. Can someone, anyone, delete my account? If the next Email I receive from you does not say “You have been deleted”, I will mark you as scam and will not accept any more Emails from you.

Unfortunately, this is not the customer support location for LDS Account or the LDS Church and no one here has the ability to make any changes to an LDS Account. You can call the church's Global Service Center (1-855-537-4357) and one of the representatives there can delete your account.

Or you can just ignore it. Signing up for an LDS Account does not mean you are a member of the LDS Church or that you want to be. There are many non-members who have accounts. The account is also used for web sites like FamilySearch.com and LDSJobs.com which are useful to non-members as well as members. No one will contact you about the LDS Church just because you have an LDS Account.

But if you want it deleted please call the above number and they will do it without any fuss.

JoshGraham wrote:Who can update MRN under the membership portion of Account Settings? When I created my account I did not include my MRN. The instruction under the membership instructs me to update the MRN. When I put in the MRN and click Save I get the error message that the MRN or birth date are incorrect or the account has been created. Can I update the MRN or do I need to have someone else do that?

Did you ever get it fixed? i am having the same issue with my son's account and he is trying to do his mission papers and until he can enter his MRN it won't let him.

My full name is incorrect. how to change it... I'm trying to click it to change but i can't..

sheenpolistico wrote:My full name is incorrect. how to change it... I'm trying to click it to change but i can't..

Your ward clerk has the tools to make it right. Your best bet is to speak with him.

Olá boa tarde

Na minha conta tanto do LDS E como no Family Search esta aparecendo visivel meu nome Bárbara Aparecida do Carmo Manoel , mas sou divorciada e quero usar Barbara Aparecida do Carmo Silva. Gostaria de saber como eu arrumo pois é ja me divorciei no papel esta tudo correto.. Como podem me ajuda?

Kia Orana,

For some time now, I have been trying to have my name changed - about 5 months ago I had it legally changed. I followed up with my branch clerk who, in the presence of myself and our branch president, made the change. As far as our branch records were concerned (based on LDS tools desktop app, the branch directory viewed through LDS.org, and MLS) my name had been changed. However, when checking my account settings on LDS.org or through FamilySearch, it is my old name which is displayed. Furthermore, when confirming my temple marriage booking with the Hamilton New Zealand temple over the phone just this week, which is to take place in April, they also noted that my MRN still displays my old name.

Last week, my branch clerk sent an email via MLS to highlight this fact to SL. This evening, we received a confirmation email saying that they had updated the record. However, upon checking my LDS.org account settings, no change seems to have been made. I am wondering if perhaps it might just be a delay and that the update needs time to become effective.

Is there anything else that can be done? I am also wondering if, despite a legal name change, our records will only show our birth names?

Any help appreciated,
Mouria.

I suggest you allow at least 24 hours for the changes to populate through the different church systems. If, after that time, it has still not changed, I would ask the branch clerk to contact church headquarters again and explain what was done and what has not been changed.

Your LDS Account display name and your FamilySearch display name may need to be updated separately from the names on your membership record.

You can update your LDS Account display name here:
https://ldsaccount.lds.org/personalInformation

And you can update your FamilySearch display name here:
https://www.familysearch.org/profile/account

sbradshaw wrote:You can update your LDS Account display name here:
https://ldsaccount.lds.org/personalInformation

I can update "Display Name" and "Username", but not "First Name" nor "Last Name". And the "Last Name" doesn't match my church records.

I was going to unsubscribe and delete my LDS account including my name address and church record numbers membership by signing into my account when I had to change my password and username of the account every time I Login it gives me a hard time of the account error tologin to.

TENGO UN NUMERO DE CUENTA QUE QUEREMOS CREAR UNA CUENTA DE LDS , PERO DICE QUE YA HAY OTRA CUENTA CREADO, LA USUARIA NO RECUERDA HABERLO CREAADO, QUE HACER PARA RECUPERAR ESA INFORMACION, ?

I was sent an e-mail to update my lds account password. I was able to update my computer but all my other devices won't allow me access to anything to do with my lds account. Is there a number I could call to get help just walking through how to update my new password on those devices. It just reads "invalid" or" error" or "too many redirects." Please send me phone number to talk to a real person. Thank you.

I put my email address in to set up for donations and it says it's saves it but then it doesnt

We accidently entered our tithing incorrectly which means our missionary housing was not covered for the month. Is there a way to redo that donation? This is a predicament for us right now. Is there anyone that can help us with this?

Steven and Michelle Nielson (Oregon Salem MIssion)

michellenielson wrote:We accidently entered our tithing incorrectly which means our missionary housing was not covered for the month. Is there a way to redo that donation? This is a predicament for us right now. Is there anyone that can help us with this?

Steven and Michelle Nielson (Oregon Salem MIssion)

If you entered the wrong category then talk to the ward clerk of your home ward. He can edit the donation to correct the category or to adjust the amounts in each category.

My LDS Account was setup using the email - [removed]@westnet.com.au, however, we have had to change the ISP. How can I update my email address? My username was recorded as IanBut1968.
I would also like to change my Password and I have had a person Hacking on to my PC.
Could you please tell me how I can update my information?
My new email address is: [removed]

IanBut1968 wrote:My LDS Account was setup using the email - [removed]@westnet.com.au, however, we have had to change the ISP. How can I update my email address?

You should be able to do it here: https://lds.org/directory/#x
or here: https://ldsaccount.lds.org/contactInformation

IanBut1968 wrote:I would also like to change my Password

You should be able to do that here: https://ldsaccount.lds.org/securitySettings

I have just changed my last name due to divorce. The membership clerk has changed my church records and I have changed my name on my LDS.org account. However, under my personal settings, there is no way to change my last name to my current one. Can I get help with this?

I am a Senior Missionary in the New Mexico Farmington Mission. I was set apart in the Ganado Branch and enter in as out or unit member and given callings of Asst Ward Clerk and Executive Secretary. I only see the executive secretary calling listed and I can't access membership record to enter the GPS codes for members with no address. How do I get this information into the system to show up in LDS Tools?
Elder Lybbert

Ctlybbert wrote:to enter the GPS codes for members with no address.

I don't think the system works that way. You have to go to maps.lds.org and drag the "pin" to the location. However, I'm not sure how that works if there's no address as a starting point.

russellhltn wrote:

Ctlybbert wrote:to enter the GPS codes for members with no address.

I'm not sure how that works if there's no address as a starting point.

In the Ward Map application, unmapped members show as red text (in the member list on the left). Click on an unmapped member's name and there is a Pin icon above where their picture would be to "Place on Map" This is available to the ward clerk, I have not verified if the Assistant Clerk-Membership has the same ability in the system.

Ctlybbert wrote:given callings of Asst Ward Clerk and Executive Secretary. I only see the executive secretary calling listed

Your Asst Ward Clerk is a custom position and won't give you any rights. You will need to be entered in as the standard position of Branch Assistant Clerk to have rights from that calling.

Ctlybbert wrote:I only see the executive secretary calling listed

Once your clerk calling is entered as a standard position, when you go into LCR, to the right of your calling you should see an arrow for a drop down menu that should allow you to select the calling you wish to use.

I can't logon because i have a two steo verification turned on. I have changed my phone number and it keeps sending texts to my old number. What do i do?

The boundaries were changed where I live. I am now in a newly named ward in a different stake. LDS.org still shows the old stake, but the old ward is gone (doesn't exist) and my name is nowhere. How long does it take to update? This is also preventing LDS Tools from updating.

miztrniceguy wrote:The boundaries were changed where I live. I am now in a newly named ward in a different stake. LDS.org still shows the old stake, but the old ward is gone (doesn't exist) and my name is nowhere. How long does it take to update? This is also preventing LDS Tools from updating.

A good part of that depends on how fast leadership is in getting the paperwork back to headquarters. I'd expect at least the better part of a week. Beyond that, I'd check with your clerk.

I updated my email address in my LDS account to my @byu.net email address. The system tells me that a verification email was sent - but I never receive it. I clicked on “resend verification email”, but I still do not receive anything. I’ve been successfully using this email address for many years. Is there a church security issue with emails being re-routed? How do I get my @byu.net email to be accepted by my LDS account?

I am trying to update my password and cell phone, but two-step verification is preventing that. It is sending a code to my old cell number and does not give me any option anywhere to use a different authentication process.

woodwards51 wrote:I am trying to update my password and cell phone, but two-step verification is preventing that. It is sending a code to my old cell number and does not give me any option anywhere to use a different authentication process.

Once you enroll in the 2-step verification process, it strictly requires both steps. If you could change your settings with just 1 part, then it wouldn't be secure, would it?

At this point, I would contact your ward clerk, who can call church HQ. I suggest doing this in person as he might hand the phone to you once he gets someone on the line. You'll probably want to have your record number, birthday, etc., ready to verify your identity. I've also heard of people being asked their birth place, baptism date, and other items that could uniquely identify them. Don't be put off by this, they take security seriously.

i have tried to add my email to my account contact information and it will not save my email address or my phone #. I have done this several times but my email address will not save. I want to use the on-line donation which I have been using for several years, but now it says I need a valid email address.
Now what?

How can I change my last name? I just got married.

MeghanEW wrote:How can I change my last name? I just got married.

You should speak with your ward or branch clerk. They can help you get it taken care of.

I am the clerk and cannot update the "Donation" address of a member. Where is this info? The address is currently correct on the member list but different from the donation address online (which needs to be corrected).

I am the clerk and cannot update the "Donation" address of a member. Where is this info? The address is currently correct on the member list but different from the donation address online (which needs to be corrected).

Starting a step or three back, the donation settings I'm aware of can be accessed/modified by the member using these steps:

• Point a web browser at https://www.lds.org/?lang=eng (or whatever language is most applicable)
  Sign in to the member's LDS Account.
  Click on "My Account and Ward ..." in the upper right-hand corner.
  Under "MY WARD", click on "Donations".
  On the left, click on "Settings".

There should be the last few digits of an MRN visible in the 'Donor Details' section. If not, then the member will need to connect the correct MRN with the LDS Account.

If I understand correctly, the address and such that you see there come from the membership record. If that address is incorrect, as clerk go to LCR, view the member profile, and find/fix the information there. In the 'Individual' tab, check both the residential and mailing addresses.

If that does not solve the problem, you may need to use the official clerk support channels.

Thank you. Still not working. Maybe I try SLC.

How to reset obsolete email address for password recovery? The password link is being sent to an outdated email address.

I cannot find a place to say I am a member of the chutch

Ellie2008 wrote:I cannot find a place to say I am a member of the chutch

Try this link: https://account.lds.org/membership

You will need your Membership Record Number (MRN).

I try to update my account information, but it insists on sending a text message to an invalid phone number. How do I get past this??????

donlee0938 wrote:I try to update my account information, but it insists on sending a text message to an invalid phone number. How do I get past this??????

You may want to tray and update your phone number in the directory. Failing that, ask your ward membership clerk to update it.

russellhltn wrote:You may want to tray and update your phone number in the directory.

I don't think that would work as it would circumvent the 2-step authentication process.

Ask your ward clerk how to contact the Global Service Center. They have the means to fix your problem.

The problem is that it is asking for a two way to sin in and since I no longer have that phone number I cannot sign in. I have changed my phone number on the member list from the ward but that does not update the mylds account.
I have sent a message to the head quarters but it comes back and tells me to go into the account and change my number!!

jvergoz wrote:The problem is that it is asking for a two way to sin in and since I no longer have that phone number I cannot sign in. I have changed my phone number on the member list from the ward but that does not update the mylds account.
I have sent a message to the head quarters but it comes back and tells me to go into the account and change my number!!

In that case, the suggestion in the previous post sounds applicable:

Mikerowaved wrote: ...

Ask your ward clerk how to contact the Global Service Center. They have the means to fix your problem.

I went in to update my phone number but when it says it will sent me a text for verification and to enter the code I do not get a text to that number? So how do I change my number

I can't receive verification code from the phone number I submitted. I also want to change my username to OkorieE instead of Elko Please kindly effect the change or guide me on how to do it.
Thanks
Bishop Elekwa Okorie

Elko wrote:I can't receive verification code from the phone number I submitted.

As bishop, I'd suggest you contact support.

Elko wrote:I also want to change my username to OkorieE instead of Elko Please kindly effect the change or guide me on how to do it.

https://account.churchofjesuschrist.org ... nformation

As the result of Boundary realignment my record has been moved to a newly formed ward. However, when I login to Leader and Clerk Resources it still reflects my callings in the previous ward and shows that I am still in the old ward. I know that my record is in the new ward because I can see it in LDS Tools. What do I need to do to correctly login in to LCR in my new ward?

jerbarb wrote:As the result of Boundary realignment my record has been moved to a newly formed ward. However, when I login to Leader and Clerk Resources it still reflects my callings in the previous ward and shows that I am still in the old ward. I know that my record is in the new ward because I can see it in LDS Tools. What do I need to do to correctly login in to LCR in my new ward?

I would guess that for some reason it didn't automatically release you from your calling(s) in the old ward. If you have a calling in the new ward which gives you access to LCR then that calling should should show up in the drop down of callings to the left of the stake name across the top. Selecting it should switch LCR to show your new ward.

As soon as the old ward releases you from that calling or callings then you should only have your current ward callings. If you don't have a calling with access to LCR in the new ward then you will lose access to LCR when you are released from the other callings.

jerbarb wrote:As the result of Boundary realignment my record has been moved to a newly formed ward. However, when I login to Leader and Clerk Resources it still reflects my callings in the previous ward and shows that I am still in the old ward. I know that my record is in the new ward because I can see it in LDS Tools. What do I need to do to correctly login in to LCR in my new ward?

The system for permissions that LCR uses take up to 24 hours to sync up so the changes had been made (if you had looked for your membership record it would have been in your new ward), but the permissions part didn't have the new calling information.

Please I want to open my lds account

failaugatoal wrote:Please I want to open my lds account

This is a user-to-user discussion forum. Please ask your ward clerk for help for whatever specific difficulties you're having. In the meantime, the announcement thread in the Church Account forum has solutions for many of the most common problems. You might find a solution there: viewtopic.php?f=92&t=30383

failaugatoal wrote:Please I want to open my lds account

The account you're using is already a Church account and you're showing as a member.

my mailing address is [address removed; This is a public forum.]

[moderator edit: Removed address.]

loispet wrote:my mailing address is ...

Please contact your ward clerk to update the address in your membership record.

we created the account but we did not receive the verification code, then we close the page and tried going back to verify and we could not find it again.

Samuelgeoe wrote: Sun Feb 11, 2024 3:19 am we created the account but we did not receive the verification code, then we close the page and tried going back to verify and we could not find it again.

Can you be more specific about what it is that you were unable to find?

If you did not write down or remember the username, the usual account recovery options (ending with asking the ward clerk for help and/or the phone number for GSD) will likely help. Please see this 'read this first' thread: https://tech.churchofjesuschrist.org/fo ... hp?t=30383

If it is the Church Account configuration pages you were unable to find, please try here: https://account.churchofjesuschrist.org/

i have 4 adult specialneed individuals and my grandchildren. I need to be able to help them with their accounts. Already one of the adults have set up 2 or 3 LDS accounts. They may or may not write the account information down. This makes it hard for me to clean it up. The same individual has set up 2 family search accounts and some ancestry LDS accounts. The information is not correct. Please help me have access so that i can start to correct these accounts. Even the DNA was sent to the wrong accounht on Ancestry. Thank you

Dnell1989 wrote: Fri Nov 29, 2024 3:54 pm i have 4 adult specialneed individuals and my grandchildren. I need to be able to help them with their accounts. Already one of the adults have set up 2 or 3 LDS accounts. They may or may not write the account information down. This makes it hard for me to clean it up. The same individual has set up 2 family search accounts and some ancestry LDS accounts. The information is not correct. Please help me have access so that i can start to correct these accounts. Even the DNA was sent to the wrong accounht on Ancestry. Thank you

You can contact Global Services Department. But I have doubts if they'll let you manage other's accounts. But they will work with that person.

The a mistake in my date of birth is suppose to [removed]

chioma23 wrote: Thu Jan 09, 2025 10:01 pm The a mistake in my date of birth is suppose to [removed]

You'll need to work with your ward clerk.