Unable to save new journal entry

Please forgive me if this is not the proper place to submit issues of this nature.

It appears the save functionality for new journal entries is broken. Note that the behavior is consistent in Safari, Chrome, and Firefox.

To reproduce:

1.) Navigate to http://www.lds.org/
2.) Select the "Sign In/Tools dropdown, and select the blue "Sign In" button at top of list.
3.) Authenticate using your LDS Account credentials.
4.) (Having been redirected back to the main page) select the "Notes and Journal" item at top of list from the "<User's name>/Tools" dropdown.
5.) Select the "Add journal entry" link.
6.) Enter values for the "Name" and "Journal entry" fields
7.) Select the "Save" button.

The button text should then change from "Save" to "Saving..." and display a spinner indefinitely.

Looking a bit behind the scenes using Firebug or the like, it appears the "Save" button's target:

/study-tools/ajax/highlight/saveOne?lang=eng&clang=eng&callback=<jQuery ID>

does not exist and is returning HTTP status 500.

I have been experiencing the same problem the past 2 days. Is this issue being addressed?

Have been unable to save journal entries for the past two days.
In the past I have had problems with bookmarks too. I have been able to delete old book marks and then save a new one. I do not want to delete journal entries to be able to save new journal entries.

This is the same problem as has been reported in Scripture marking not working. That problem has been escalated.

Same problem -- I had a feeling, aebrown. Thanks for the update!

Hi,
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where. Help. I really like the online journaling on my computer.
Thanks

I have been attempting to save journal entries in my Notes and Journal since yesterday, February 15th and it isn't working. It allows me to type my content and when I push save it just spins as if it is attempting to save it but never does. I have tried inputing entries on a couple of different computers and the issue is the same. How do I resolve this situation? I really need these journal entries for a lesson I am teaching tomorrow. Thanks for your help.

[Moderator note: The previous post was merged with this thread since both topics are the same.]

I am having the same problem

I created a journal entry and hit save. It is perpetually trying to save the entry and going no where.

Same problem here... This happened about a week ago and it started working again after about three days.

Yip, down here in NZ I'm experiencing the same thing. Very frustrating. Cannot save any journal entries, the save icon simply hits spin mode and keeps going...Would great to have this fixed as its key reason I use this personal account option.

[Moderator note: Three posts, this one, this one, and this one, were merged with this thread since the topics discussed are the same.]

jdlessley wrote:[Moderator note: Three posts, this one, this one, and this one, were merged with this thread since the topics discussed are the same.]

jdlessley...there's also this thread which I believe was the original thread about the issue. Do you need to merge everything to that thread, too? That's the thread where the fix notification came previously.

mevans wrote:Do you need to merge everything to that thread, too?

It's too late for that. The sequence of posts would be scattered and not make any sense if the two are merged. The link aebrown provides to that thread early in this thread is sufficient for the discussion here. The threads I merged were newly created at the time of the merges.

jdlessley wrote:It's too late for that.

Agreed.

It is worth noting in this topic, however, that this post in the other topic indicates that the recurrence of this issue has been escalated to a Church employee.

Hi,
I'm trying to use the journal entry and when I try to save my entry, the website seems to be trying to save it but fails everytime. Is anyone else having this issue?

jperkins22 wrote:I'm trying to use the journal entry and when I try to save my entry, the website seems to be trying to save it but fails everytime. Is anyone else having this issue?

[Moderator note: I moved this post into the existing topic for the issue.]

As you can see from the several other posts in this topic, others are indeed having this issue.

Trying to save my journal entries and it seems to get stuck when I press "save". Please check this out and repair....Thanks

I have been having the same problem. This has happened to me periodically in the past, but this time it has been consistent since Saturday. I have really worked hard over time to develop an effective study system through the Church's web-site and I am really hoping this gets resolved.

I am having trouble using the online version as well. Gospel Library works great on my phone and syncs to my computer. However I cannot highlight or make any notations online while I study to be saved for later. So basically I can only use my phone. The online version is not up and running properly.

Please see this thread where this issue is also being discussed.

I hope that I'm not bringing up too old of a thread (if someone has a link to where this is being discussed more recently, let me know), but one of my friends and I are both still having this problem as well. Every once in a while, I will write a note to be attached to an annotation, but site will stall at "Saving..." When this happens, I can still save new highlights, but when I once again try to add a note to them, I get the same problem. This happens every couple weeks or so. A couple of these times, the bug has coincided with CSS breakdown of the flavor discussed here. The thought there was that the CSS breakdown was due to server end overload. Could that be connected with this issue as well?

It might be of note that when this happens, I can make notes on my tablet instead at the same time and they save and sync.

Specs: Mac OSX 10.7.5, Google Chrome browser