Scripture marking not working

Yesterday and today I have not been able to mark the online scriptures or add notes. It will let me make a highlight, then it disappears and won't save. Is there a system problem causing this?

Having the same problem.
While we're talking about this, is there a reason why I can't highlight ANYTHING. Seems I can only highlight regular passages but not bullet points or even headlines.

kctonga wrote:While we're talking about this, is there a reason why I can't highlight ANYTHING. Seems I can only highlight regular passages but not bullet points or even headlines.

Please be careful about raising new issues in an existing topic. The new issue you are raising is discussed in the topic Bug with Highlights. Please continue any discussion of that issue there.

I am having the same problem for the past 2 days. I can mark my online scriptures, write a note, make a journal entry--but when I click on save it doesn't save anything.

For those having problems:

• Please verify that you are logged in. You probably are, but it's just a check.
• Does the study bar show up?
• Have you tried the scriptures, George Albert Smith Manual, Ensign/Liahona articles, etc., and they all fail? Or does highlighting work in some places?
• If you wait a while, does highlighting eventually work on a page? Try waiting 5 minutes to see if anything works. Sometimes I've seen a delay in things working, but I don't think I've ever see it take more than a few minutes (which is painful, but try waiting on a page as a test).
• Which country are you located in?

I can see my previous markings, but not save new ones. I can make one mark but then it disappears when I make a second mark. Can't mark the Ensign either. Can't annotate a mark. Also can't sync my iphone and ipad marks in the past few days. I am in San Diego,CA.

I'm continuing to have the same experience--cannot save marking, notes, journal entries. I am logged in; the study bar does show up; I've tried the scriptures, the Ensign, and the George Albert Smith manual; I've tried waiting 5 minutes. I too can see my previous markings and journal entries--just can't save new ones. I am in the United States.

It turns out I'm experiencing the same problems, too. Yesterday I thought my highlights were saving, but they are not. They appear to save, but when I come back, they are not there. I also cannot save Journal entries.

I sent a PM to aebrown. I believe he has contacts to whom he can escalate this issue much more quickly than the "Send Feedback" form.

I've contacted the Solutions Manager over that part of LDS.org. He's looking into it and will let us know what he finds out.

Thanks to everyone who reported this problem; it's helpful to have the community make the effort to communicate details about such issues.

I didn't hear back from the Solutions Manager yet. However, I just tried this again a few minutes ago, and it's working fine. I can highlight scriptures, set bookmarks, or create journal entries from the study bar on any page where it appears, and I can do any operations in Notes and Journal.

Before I declare victory, it would be nice to hear from others if they have the same experience.

I can confirm that Notes and Journal functionality is now working. Thanks for getting the issue escalated.

Is this the preferred method for reporting issues?

Yes now it is working for me too! Thanks!

kspickard wrote:I can confirm that Notes and Journal functionality is now working. Thanks for getting the issue escalated.

Thanks for confirming that.

kspickard wrote:Is this the preferred method for reporting issues?

You're welcome and encouraged to discuss issues here, but the official method for reporting issues on LDS.org is the Submit Feedback link. See the topic Reporting issues for more details.

It's working for me now.

Scripture highlighting is working again for me now, and I was also able to sync my iphone successfully. These problems seem to come up periodically. There was once a period of a few days where some of my previous marks at the end of chapters were not showing up and I thought I had lost data, then a few days later it fixed itself. I'm glad I found this forum to be able to report these issues.

It is now all working for me. Thank you!

This issue was fixed last Friday and was the result of a software upgrade. We apologize for any inconvenience this may have caused our users and can assure you there was no loss of data.

Thumbs up for the technicians!

Highlighting appears to be broken again

Is anyone else experiencing this problem?

I just tried on Safari Mac, Firefox Win, and Chrome Win and I can highlight, but it doesn't save. If I come back to the page, it isn't there.

Having the same problem again.

It did start working again but I'm having the same issue again since about 2/15/13.

I have tried to save highlights online and they are not saving when I refresh the page. I would like to do study online and then sync it to my phone. The strange thing is I can highlight on my phone and make notes and they sync to my computer online. We still need the fix so we can highlight and save notes while on the lds site online.

I sent a PM to aebrown and jdlessley to see if one of them can escalate this issue to the appropriate church people again, as it appears to be broken for everyone.

Thanks for your efforts with this. I'm having the same issue. I know y'all are working hard on this and will be glad when this bug is squashed. I'm using Firefox 19.0. Thanks for your efforts.

mevans wrote:I sent a PM to aebrown and jdlessley to see if one of them can escalate this issue to the appropriate church people again, as it appears to be broken for everyone.

I've sent a message to Stewart Shelline (who posted in this topic last week).

For those watching this forum for the fix, annotations are working again.

Thanks. It's working for me again now.

Glad to have it working again, thanks.

Scripture marking is not working again. I used Firefox and IE.

It's working for me. I just tested on Firefox Windows. However, I do notice a slight delay before markings show on a page.

hw.bradley...is it working for you now? This is several hours after your post.

I am also having a problem with highlighting and saving. I can generally highlight but it won't save. The notebook bar on the bottom of the page is inconsistent--sometimes it's there, sometimes not. I'm using a Kindle, I believe it is android. I live in Utah. I've been working on this for several days and I'm frustrated. I would appreciate any help.

I can highlight a scripture, and it will stay highlighted, but my note and tags won't save with it. When I click Save after typing the notes and tags, the program just keeps trying to save, but doesn't finish. I am using Firefox 20 and Chrome and Explorer 10. I live in Fresno County California.

This morning I had a little problem when I first opened Lorenzo Snow chapter 9: the study bar was not present. I went to a different chapter and it was there. I went back to chapter 9 and it was now there. I was able to highlight passages and save and I just checked and it's all there.

I was using Safari on a Mac earlier today. I just checked with Opera 12.15 on Win 8 and it works. I also tried IE 10 on Win 8 and it works. There are some display problems with the Edit Note dialog on IE 10, but it works for me.

I've certainly experienced the problems csaxey and rpc1 are reporting at times in the past; they seem to be random.

I too am having lots of issues with trying to save highlighted text on my Android device (Droid 4) and Windows 7 computer. I do not have significant issues with the highlighting itself, as it generally works OK, just the retreival of it. Tags seem to not have any issues. Highlighting gets lost every time:

- When on Gospel Library on my Andorid device, I highlight text, save it. When I flip my screen, the screen refreshes, and the highlighting is immediately gone.

- When on Gospel Library on my Andorid device, I highlight text, save it. When I leave the talk or scripture and come back to it, the highlighting is immediately gone.

- When I am on lds.org using my computer, I highlight text, save it. When I come back to the talk or scripture, the highlighting is gone. I look on my Android device, and it is not there either, after snycing my Android device.

As you may know, a recent general conference talk encouraged that we use the online tools for scripture study, including highlighting. I think it would be cool to follow this counsel, but physically can't right now. You help would be greatly appreciated.

saeaastewart wrote:I too am having lots of issues with trying to save highlighted text on my Android device (Droid 4) and Windows 7 computer. I do not have significant issues with the highlighting itself, as it generally works OK, just the retreival of it. Tags seem to not have any issues. Highlighting gets lost every time:

- When on Gospel Library on my Andorid device, I highlight text, save it. When I flip my screen, the screen refreshes, and the highlighting is immediately gone.

- When on Gospel Library on my Andorid device, I highlight text, save it. When I leave the talk or scripture and come back to it, the highlighting is immediately gone.

- When I am on lds.org using my computer, I highlight text, save it. When I come back to the talk or scripture, the highlighting is gone. I look on my Android device, and it is not there either, after snycing my Android device.

As you may know, a recent general conference talk encouraged that we use the online tools for scripture study, including highlighting. I think it would be cool to follow this counsel, but physically can't right now. You help would be greatly appreciated.

I just checked and highlighting is working fine for me on Windows 8 (I tried IE and FF). I also observed that some highlights I made this morning from a Mac (OS 10.6.8, Safari) were still there.

Is your problem consistent or just today? I've certainly seen some occasional problems with highlights not sticking, but it's been a long time since I've experienced this.

Thanks for your quick reponse and for looking into this.

I tried again to highlight text on my Droid, per the first 2 issues I note above. The highlighting still does not save. However, I discovered that if I include a tag with my highlighting, both the tag and the highlighting are saved. No tag, no save.

I don't think my third issue is a problem, in that highlighted text on my computer (IE) saves just fine. The issue is actually that the system automatically logs you out when you use the back arrow to navigate to the point that you logged in. So, if you log in, highlight some text, and then use the back arrow to navigate back to the spot that you logged in (instead of clicking on a link to navigate backwards), it appears that the highlighting is gone, since you are then logged out. I noticed that even though I login when I first go into lds.org, I have to login again at the bottom of the screen to use bookmarks/highlighting/notes. Maybe lds.org knows of my shady past and needs to make sure I am legit.

I have noticed that I have to login quite a bit when I use LDS tools on my Andorid device, as I navigate around. Also, every time I need to purchase items for my ward (I am a Ward Clerk), I have to login again to go into the administration materials site. Same thing for going into the Missionary Recommendation and CDOL sites. Not sure if these login issues are related.

It looks like this problem may have been fixed some time ago but my wife has been fighting with the notes and journals section for a few months now preparing her lessons. She is using chrome(but has the same issues with IE) and tells me that the website is slow and a bit unresponsive. But she can work with that. The big problem is after she makes a journal or note entry, which is her lesson, she hits the save button which then says "undefined" instead of "saving" and its a crap shoot if it saves or not. Is there anything that can be done?

This morning on gospel library under IOS I can highlight scriptures, but I can no longer remove a highlight. When I go to the study bar item don't show up on the left so selecting edit has nothing to edit. I can see highlighted items on right.

I woke up today and wanted to digitize my hard copy of notes and highlights from previous scripture reading, but it appears the site isn't working properly. This is the same thing that occurred last year when I tried. Operating Systems Tested: Mac OS X Mavericks and Windows 8.1. Browsers tested: Firefox, Safari, and Chrome.

Update: I might be expecting it to work on things that it doesn't. It appears to be working on chapterized content, but only the verses themselves, not title pages or chapter summaries. Since I was never able to get this working at all in months past, I'm wondering if it was user error. :rolleyes: Does anyone know if this is expected behavior?

ryan.haver wrote:Update: I might be expecting it to work on things that it doesn't. It appears to be working on chapterized content, but only the verses themselves, not title pages or chapter summaries. Since I was never able to get this working at all in months past, I'm wondering if it was user error. :rolleyes: Does anyone know if this is expected behavior?

The behavior certainly isn't my "expectation" but seems to be the way it works. Another place where you can't highlight is bulleted content...and I really wish you could.

I am still not able to highlight bullet points. Also, I am not able to sync my annotations. For the past few days when I try it fails. Are others experiencing this same problem?

smithmd wrote:I am still not able to highlight bullet points.

This is a known issue and has been discussed previously in this thread. It is also discussed in other threads.

I'm having the same problem and I have lots all of my notes and journal entries as well.

I have a similar problem. I can highlight the scriptures on my iPhone and on my iPad, and they sync with each other just fine. Also my highlights will show up on lds . org in the notes section under tools, but within the scriptures on the website my highlights from my phone do not show up, nor am I able to highlight any scriptures on the website using my computer.

I am using an iPad and an iPhone. I can highlight and use old tags, but my new tags aren't saving. I see this question earlier in this thread, but I can't find an answer. The problem has happened intermittently for the past couple of days. Any suggestions?

rlilanderson wrote: Mon Mar 06, 2023 6:54 am I am using an iPad and an iPhone. I can highlight and use old tags, but my new tags aren't saving. I see this question earlier in this thread, but I can't find an answer. The problem has happened intermittently for the past couple of days. Any suggestions?

Does it work if you type the name of the new tag, then press return/enter?

I started having a problem a week ago. First, it would not let me mark my seminary teacher's manual on my laptop. When positioning the cursor over the toolbar I would get the red cross-out circle. Today, I am having the same problem with the scriptures. I can still see the markings I made last Friday. Is there a limit to how many scriptures can be marked? I have marked several thousand.

Waiting 5 minutes or days does not change anything. I did not have a problem until recently. I live in the California desert with poor internet but had the same problem in Provo.

This is messing up my lesson planning. I hope I don't have to go back to printing the pages.

I am using Windows 11 and the latest version of Chrome.

There's a slim chance that clearing your browser cache and deleting relevant cookies might help.