Can you tell us step by step what you are doing?
Here are the steps I use:
- Click Finance > Tithing Settlement.
- Click "Donor Statements in the "Print Reports" pane.
- Select "2012" for "Fiscal Year".
- Select one of the tax statements in "Type of Report" selection list. I usually select "Official Tax Statement (United States - Letterhead) for the report type.
- Select "All" in the "Show Donors" selection list.
The records displayed should be the list of all donors for 2012. I then sort the list for member/nonmember/out-of-unit by clicking the "type" column title.
If after following those steps there are no donors displayed then there is a database problem. Contact
LUS at 1-800-453-3860, extension 23500 or 801-240-3500 for units in the Salt Lake area.