Removing calendar administrators

I have four calendar administrators that need to be removed and the site is not letting me do it.

What kind of administrator? You cannot remove a default administrator (Bishopric, Clerks)

cldfirst wrote:I have four calendar administrators that need to be removed and the site is not letting me do it.

I was having that problem a couple of days ago; the webservice it was calling returned a 500 server error. But I just tried again and was able to delete a named administrator with no problem. I don't know why such a problem would be intermittent.

Something related. I added calendar administrators by name rather than by calling. Now I am unable to remove them. When clicking the delete button, the processing indicator just spins.

I believe this is the known problem described in this thread. It was fixed and then came back. See post #16 where johnsonth who works for the church said it was noted and would be fixed.

mevans wrote:I believe this is the known problem described in this thread. It was fixed and then came back. See post #16 where johnsonth who works for the church said it was noted and would be fixed.

However, as I reported two days ago, it was working fine for me.

And yet I tried it again today, and it fails consistently. I get a 500 Internal Server Error on the HTTP DELETE for the URL https://www.lds.org/church-calendar/ser ... #>/delete/

The version I tested two days ago was 2.2.3-rev.3604, which is the same version I'm testing today. So the fact that it works, then fails with the same version is rather baffling.

I'm not able to reproduce this issue in our test environment. I will have our system admin make sure the DELETE HTTP function is still permissioned for the calendar. In the meantime can anyone else test removing an admin and let me know how it goes? Does it work differently if it's a calling that is removed versus a person?

Kyle,

I know you asked if "anyone else" could duplicate this, but I did do some additional testing, and determined that for my stake, it doesn't matter if the administrator is added by name or by calling; in both cases an attempt to delete results in a 500 Internal Server Error, and the UI shows an eternal spinner to the left of the red X delete icon.

I added our Young Men President by calling, then went back to the calendar and then back to administrators (just to be sure it added and that my load of administrators was clean and fresh). When I tried to delete him I get an eternal spinner. This was on the chrome browser on my Google nexus 7 - not sure how to determine a version other than that, so I tried it on my laptop too just to be sure. Can't delete from chrome on my laptop either. Same result - eternal spinner.
Good thing I trust him as an administrator temporarily

failproof wrote:Good thing I trust him as an administrator temporarily

When I've been testing this, I've chosen a calling (Stake Public Affairs Assistant) that I know our stake won't ever assign someone to. And for a person, I choose myself; I already have default admin permissions, so adding or deleting myself as an additional administrator has zero impact.

Ok thanks you two for testing this out. I'll take a look at it today and see what is causing the failures.

Thanks for the discovery of this issue. The assistance and insight provided have been most helpful. As of this morning we have determined that the application servers are functioning properly, but it appears that some internal networking changes made over the last several days have resulted in HTTP DELETE operations being blocked before reaching our servers. Engineers are currently working to identify what is blocking these requests so that a correction can be put in place.

I mistakenly added someone as an administrator and now I can't remove her.

Help please.

Dave Wilson

[Moderator note: The previous post was merged with this thread since the topics are the same and it will give the programmers another data point for the problem.]

terrydm wrote:it appears that some internal networking changes made over the last several days have resulted in HTTP DELETE operations being blocked before reaching our servers

Sounds like this may possibly also be related to the root cause of why there are Orphaned Callings showing up in CDOL that can no longer be deleted because they are already gone from MLS without the transmitted delete making it to the server for some reason. Not sure if it is related or not, but sure sounds like a similar failure mechanism.

We are actively pursuing the root cause of this issue and a fix for it. Each day we are getting a little closer and feel like we've identified what is causing the problem. Someone from the calendar team will post an update on this thread or at least in this forum when the fix is pushed to production. We will push it out just as soon as we can instead of waiting to include it in a regular update.

We have added a persons name as a Stake Calendar Administrator but when that name changes we can't seem to delete the name. This is not one of the default administrators.

blskinner wrote:We have added a persons name as a Stake Calendar Administrator but when that name changes we can't seem to delete the name. This is not one of the default administrators.

I moved your post into the existing topic for this issue. As you can see from the post just before yours, subscribing to this topic is a good way to be notified when it is fixed.

Our stake mistakenly added someone as a stake administrator and now we can't remove the individual. Any help would be appreciated.

Apparently, this is happening again. There is an administrator by name that I am trying to remove and, just can't get her off. I added my wife as an administrator by name and can't even remove her from the administrator list. When I click the X to remove them, the processing wheel spins endlessly. The last time I tried, I let it go for 2 days and nothing happened; they are still there. Is there anything that can be done to get them off the administrator list?

zygh wrote:Apparently, this is happening again. There is an administrator by name that I am trying to remove and, just can't get her off. I added my wife as an administrator by name and can't even remove her from the administrator list. When I click the X to remove them, the processing wheel spins endlessly. The last time I tried, I let it go for 2 days and nothing happened; they are still there. Is there anything that can be done to get them off the administrator list?

Can you verify this is still happening today? The reason I ask is that a new version of the calender was rolled out yesterday.

Just tried again, and after 10 minutes of waiting for the process wheel to stop spinning, it still hasn't stopped or deleted the person.

I am seeing the problem with removing calendar administrators - it is not working.

KenCroft wrote:I am seeing the problem with removing calendar administrators - it is not working.

Shortly after the 2.6 version of Calendar was released, I was able to delete calendar administrators. But now I am no longer able to do so -- the webservice call to delete the administrator returns a 500 Internal Server Error. So my earlier experience gives me hope that the underlying problem is fixed, but perhaps some service just needs to get restarted.

zygh wrote:Just tried again, and after 10 minutes of waiting for the process wheel to stop spinning, it still hasn't stopped or deleted the person.

That's weird, I thought I had posted a response, but I don't see it.

zygh, if you can go to https://www.lds.org/header and send me the text in a PM, I'll forward it to the developers. I notice that currently that "site" is returning a 500 service error, so the others may want to wait until at least mid-morning, MDT on Monday to see if that fixes it. But in zygh's case, I know that was working on Friday, so I think that's something else.

"Header" seems to be working now. How is admin removal working?

russellhltn wrote:"Header" seems to be working now. How is admin removal working?

Admin removal is working again today. That seems to support the theory that the service that does the deletion had a temporary problem, but the actual web application code had already been fixed to support deletion. Now that the service is up and running properly, deletions work again.

The Problem with removing admins is not actually a calendar issue it is a issue with one of the services we consume. They are working on the issue. Unfortunately we just have to wait for a bit. But I think if you try on low traffic times it might work better.

jeffevannelson wrote:The Problem with removing admins is not actually a calendar issue it is a issue with one of the services we consume. They are working on the issue. Unfortunately we just have to wait for a bit. But I think if you try on low traffic times it might work better.

Any updates on a fix for this? I feel like all of the LDS.org tools are suffering from one issue or another as of late.

I am wondering about this issue as well. I have several administrators that I can't remove who were added by name and are no longer in our ward or stake. I don't know if that plays a part.

I am trying to add/remove administrators on a YSA Calendar that I created as Stake Executive Secretary. When I try to save the changes, the wheel just spins and spins. I also tried just saving without making any changes and get the same result. Any help would be appreciated.

Thanks
Sannon

I have non-default administrators on the ward calendar, which can not be removed. I only get a spinning ICON. Not being able to remove non-default administrators has exited for at least 4 months.

Is there any update on this? I have several administrators that need to be deleted, but only get the spinning wheel.

Thanks in advance for the update.

I checked with the developers. Apparently they are having problems duplicating this. If you're still experiencing a problem, please visit https://lds.org/header (note, this sometimes fails with chrome) and send the results along with what calendar and what admin you are trying to change in a PM to me and I'll forward that on.

Sent mine in. Thanks.

Yes, we have two. That should do it unless the developers need more.

The developers tell me this has been fixed. The problem was caused by a caching device.

Ok everyone I believe to my knowledge this should be fixed it turned out it was a Caching issue.

jeffevannelson wrote:Ok everyone I believe to my knowledge this should be fixed it turned out it was a Caching issue.

Awesome. Confirmed it is fixed for our unit. Now if only we could get calendar item e-mails sending out again and get rid of the "ghost" picture waiting for approval in our directory.