Tech Forum Archive

Ability to Edit Ward Member E-mail Addresses in the Directory at Home

19 postsstarted by shspackman 7,493 viewsoriginal topic

shspackman
New Member
#1
I am a ward website administrator. I was added to MLS with the title that had a "star" by it. Yet, I am still unable to edit member emails and phone records. The only profile that I can edit is my own. What am I and the ward clerk doing wrong?
russellhltn
Community Administrator
#2
You may need to wait. Changes recorded in MLS can take up to 48 hours to get to the other systems.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
harddrive
Senior Member
#3
shspackman wrote:I am a ward website administrator. I was added to MLS with the title that had a "star" by it. Yet, I am still unable to edit member emails and phone records. The only profile that I can edit is my own. What am I and the ward clerk doing wrong?

Also have you done a send/receive from MLS? If so then as Russell puts it, it could take some time. I am able to update phone and email addresses for anyone in the stake.
shspackman
New Member
#4

What next?

I'm still unable to edit from home. What do I try next?
mfmohlma
Senior Member
#5
Have the ward clerk check your ward's listing at cdol.lds.org. Have him search for your ward and then click "(Show All Positions)" then click "Other Callings" to see if you are listed and that your name and calling show up in black.

One other thing to check: Make sure you're logging in with your own account and not that of a spouse. One way to do that is after logging in to the main lds.org site, check the "Welcome <name>" at the top of the screen.
jonesrk
Church Employee
#6
shspackman wrote:I'm still unable to edit from home. What do I try next?
You are in CDOL correctly, so the next thing to check is to see if it made it to the authorization system that the directory uses. After you are signed in go to https://lds.org/header and look for the policy-ldspositions: you should see p1559/7u235016/5u518557/
If you see something different then you will need to contact LUS and have them figure out why your position hasn't synced.
shspackman
New Member
#7
JonesRK wrote:You are in CDOL correctly, so the next thing to check is to see if it made it to the authorization system that the directory uses. After you are signed in go to https://lds.org/header and look for the policy-ldspositions: you should see p1559/7u235016/5u518557/
If you see something different then you will need to contact LUS and have them figure out why your position hasn't synced.
All number match exactly but all I can do is approve pictures. Any thoughts on what to do next? My work is backing up. Thanks in advance.
jdcr256
Church Employee
#8
shspackman wrote:I am a ward website administrator. I was added to MLS with the title that had a "star" by it. Yet, I am still unable to edit member emails and phone records. The only profile that I can edit is my own. What am I and the ward clerk doing wrong?

Ward Web Admins don't have rights to edit household profiles. They can only view opted-out info and manage photos.

On the ward level, only Clerks (including Assts.) and Bishopric members can edit profiles.
shspackman
New Member
#9

from "Roles and Responsibilities"

A directory administrator approves photos that members upload, can upload and manage photos on behalf of members, can change opt-in/opt-out settings, and can change phone numbers and e-mail address information.

Under "Ward" website administrator is listed.

Did this change recently?
russellhltn
Community Administrator
#10
shspackman wrote:A directory administrator approves photos that members upload, can upload and manage photos on behalf of members, can change opt-in/opt-out settings, and can change phone numbers and e-mail address information.

I assume your quoting that from somewhere. I do find this:
Edit Household and Individual Information for Members
As authorized by members, administrators can upload and edit photos, e-mail addresses, and phone numbers on behalf of members of their ward. Administrators can also choose to make a profile private (such as when members request that their contact information not be visible to others).

To edit a member's profile:

1.Click the household name to view their information.
2.Click Edit Profile.
3.To make adjustments to the contact information, change the phone or e-mail addresses in the appropriate fields.
4.To hide the profile from other members, clear the Allow authenticated members check box at the top.
5.Click Save Changes.
So according to the documentation, you should be able to.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
shspackman
New Member
#11
RussellHltn wrote:I assume your quoting that from somewhere. I do find this:


So according to the documentation, you should be able to.

That is true. My problem is that after checking everything suggested by Ryan Jones, and verifying the correct parameters on CDOL and policy-ldspositions, I am still able to do nothing.

Would it work to have the ward clerk erase me from MLS and them add me again in a few days? (Don't really want to try that option) Suggestions?
russellhltn
Community Administrator
#12
I think we need confirmation that the ward admin has this power. It could be a documentation error.

If you have "expanded powers" then it's clear the website knows you're an admin. It would seem very odd if you only got some of the admin's powers.

The ultimate answer might be to have you called to be an assistant clerk. (After all, it's typically clerks that update phone numbers, etc.)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jonesrk
Church Employee
#13
RussellHltn wrote:I think we need confirmation that the ward admin has this power. It could be a documentation error.
It is either a documentation error or a bug. I don't know which is correct.
shspackman wrote: Would it work to have the ward clerk erase me from MLS and them add me again in a few days? (Don't really want to try that option) Suggestions?

RussellHltn wrote: If you have "expanded powers" then it's clear the website knows you're an admin. It would seem very odd if you only got some of the admin's powers.
You are clearly in the system the 'correctly'. Removing your calling and re-adding it wouldn't change that.
For now you have all the admin powers you're going to have. If it is a bug then leaving your calling as it is will give you the rights when it is fixed. If it is a documentation error then you will have to have a clerk edit them for you or get called as an assistant clerk.
eblood66
Senior Member
#14
RussellHltn wrote:I think we need confirmation that the ward admin has this power. It could be a documentation error.

If you have "expanded powers" then it's clear the website knows you're an admin. It would seem very odd if you only got some of the admin's powers.

I'm pretty sure that jdcr256 is one of the developers for the directory. I know he works on the calendar. So if he says the web site administrator doesn't have rights to edit the profile, I expect he's right.

It does make some sense to me as well. The web site administrator has rights to edit those things that affect the web site only (photos, opt-in) but only clerks and bishopric members have rights to edit things that actually change the membership record.
jdcr256
Church Employee
#15
In this case the documentation is incorrect. I have submitted a request to have the documentation updated. The roles for ward/stake website admins have rights to view opted out info in their units (e.g ward web admins can see opted out info for their ward only, stake web admins can see opted out info for their whole stake), and ward web admins have rights to approve and manage photos.

Neither role has rights to edit other household profiles beyond their own.
russellhltn
Community Administrator
#16
jdcr256 wrote:In this case the documentation is incorrect.

Thanks for clarifying that and submitting the request.

It does make sense. Admins didn't have that right under the old Classic LUWS either.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
shspackman
New Member
#17
RussellHltn wrote:Thanks for clarifying that and submitting the request.

It does make sense. Admins didn't have that right under the old Classic LUWS either.

Thanks, I'll let my bishop know that my assignment reverts back to the ward clerk.
jackiegooding
New Member
#18
Edited 1 time, last by russellhltn on . Reason: Removed personal information - this is a public forum
I was looking at my information in the ward list. My email is [removed]
I also saw a lock on my information. I never requested this. How do I fix this.

I want to update my picture also.
russellhltn
Community Administrator
#19
jackiegooding wrote: Thu Apr 11, 2024 12:53 pm I was looking at my information in the ward list. My email is [removed]
Unless you're a child, you should be able to edit it

If you're on the web page, click on your name and look for the circular pencil icon in the lower right.

jackiegooding wrote: Thu Apr 11, 2024 12:53 pmI also saw a lock on my information. I never requested this. How do I fix this.
The "lock" icon simply means at least some of your information has a privacy setting more restrictive than "entire stake". This is a warning to those who have access to your information that it's restricted.

You can check/change that information by clicking on the pencil icon and going into "Visibility".

jackiegooding wrote: Thu Apr 11, 2024 12:53 pmI want to update my picture also.
Click on the pencil icon and select "Photo".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.