Member
I recently had a member come ask me about getting a replacement for his lost copy. I had also stumbled on this in the tools menu, so I sent him the link. He had to create a lds.org account and then go to the above link. Once he logged in, his request was sent. Two weeks later, a copy of his blessing arrived in the mail. He was ecstatic when he popped in to my office on Sunday.
Pretty sweet capability that will bless a lot of people.