Emails not getting to several members

Hello,
There are about 12 sisters in my ward who do NOT receive emails through the Church system. Their emails are correct in Tools. How can we correct this? They miss important emails from the bishop and from Relief Society.

I know there are some brothers as well, but I don't keep track of that list. I'm the RS secretary.

Thanks for your help.
Sister Pettit

How are the messages being sent? Are they sent individually by clicking the email address in the Ward Directory and Map app or in Member Tools? Or is the Send a Message app in Leader and Clerk Resources (LCR) for group emails being used? Since you posted in the Ward Directory and Map forum I am guessing it is the former.

I'm using "Send a Message" app in Leader and Clerk Resources (LCR) for group emails. Even when the Bishop sends emails, they also don't go through to some of our sisters. The email services include many: @hotmail.com, @gmail.com, @yahoo.com, @msn.com, @outlook.com.

I can't find answer on the first website you mention. Also, the tech wiki site link doesn't work.

Another thing to check is which email service provider the individuals are using? In my own ward, using church provided email sending services, we have issues with Hotmail and Outlook service providers!

The church can have problems with specific domains.

But since you're experiencing a problem with a large number of domains, the members should check their subscription settings. They need to log into https://account.churchofjesuschrist.org, select "Email Subscriptions" on the side, and make sure "Local Leader Email" is checked. If your ward has a leader who sends a lot of messages, members may have clicked the link at the bottom of the email to remove themselves.

Wens wrote: Mon Feb 16, 2026 6:00 pm There are about 12 sisters in my ward who do NOT receive emails through the Church system. Their emails are correct in Tools. How can we correct this?

How long have they been unable to receive the messages? Whoever is sending the emails to these sisters should get back an email from LCR that gives a report that includes failures if any. Do you or they get this message?

The message should have a subject that looks like:
Are these members email addresses in this report and does it say:
If so, it's likely that their email addresses have ended up on the Amazon SES suppression list:

viewtopic.php?t=45138

Since you have so many that are not receiving the messages, it might be possible for your ward clerk to contact GSD (Global Services Department) on their behalf and submit a case with a list of all of the failed addresses and request that they be removed from the suppression list. Otherwise, each individual member will need to contact GSD and request that their address be removed. Be aware that GSD will likely suggest that the members switch email addresses or to check email filters, or to contact the ISP, etc., none of which will be fruitful at making the current email address work (even though these are good things to check), so you, your clerk, or your members will have to be patient and persistent in pushing the request to a successful conclusion.

Wens wrote: Mon Feb 16, 2026 10:39 pm I'm using "Send a Message" app in Leader and Clerk Resources (LCR) for group emails. Even when the Bishop sends emails, they also don't go through to some of our sisters.

Do you or the bishop receive the LCR message report sent to you in your email? Do you yourself receive the messages sent via LCR? If you get the report but the members email addresses are not listed as failing in that report then it's more likely that they have unsubscribed as others on this thread have mentioned.

I’ve never been able to get emails to yahoo.com to work. They’ve always been rejected for at least 12 years on various wards and callings.

kellymab wrote: Mon Apr 13, 2026 1:44 pm I’ve never been able to get emails to yahoo.com to work. They’ve always been rejected for at least 12 years on various wards and callings.

What specifically does the rejection email look like? Does it look like the one I mentioned earlier in this thread? Have you confirmed with Yahoo that there are no problems on their end (I suspect that there is none)?. If so, please open a ticket with GSD and ask them to check to see if your email address has been added to the Church's blocklist (aka Amazon SES Suppression list, also referenced earlier in this thread).

kellymab wrote: Mon Apr 13, 2026 1:44 pm I’ve never been able to get emails to yahoo.com to work. They’ve always been rejected for at least 12 years on various wards and callings.

I notice the email domain on your account is unusual. Do other members of your ward/stake with "normal" domains have the same issue?

Yep! I had the YW secretary send out emails and they had to individually send emails to yahoo emails. They had a Gmail email address.

kellymab wrote: Sun Jun 21, 2026 10:27 am Yep! I had the YW secretary send out emails and they had to individually send emails to yahoo emails. They had a Gmail email address.

Those who are not able to receive the emails directly from LCR "Send a Message" will need to contact Global Services Department to get it resolved.

For yourself (kellymab), you should be able to contact the GSD and get this resolved. Have you done that yet? Actually, I just realized that I misunderstood what you were saying earlier. You said that you weren't able to get emails "to yahoo.com", which I suppose really means that "you as the sender" have been unable to use LCR to send emails to certain folks with Yahoo addresses. Again, I suggest that those people who are unable to receive the messages contact GSD. It's the only way it can be resolved if they want to continue using the email address that they currently have for Church communications.

Those who are not able to receive the emails directly from LCR "Send a Message" will need to contact Global Services Department to get it resolved.

We did contact GSD, they were the ones who told us yahoo blocks the emails. There was nothing they could do because on their end all the emails are sent. The irony was when my secretary who had a yahoo address couldn’t get the emails she sent herself. We were told it’s a known issue and yahoo refused to unblock lcr emails. Most people don’t use yahoo emails anymore or see the pattern.

kellymab wrote: Fri Jun 26, 2026 3:21 pm We did contact GSD, they were the ones who told us yahoo blocks the emails.

Did you ask for evidence or other kinds of proof that Yahoo is blocking those specific email addresses?

For example, an actual bounce message that occurred when there was a delivery attempt made to Yahoo from the LCR "Send a Message" mechanism? If yes, what did the Yahoo failure message claim was the reason for rejection?

kellymab wrote: Fri Jun 26, 2026 3:21 pm We were told it’s a known issue and yahoo refused to unblock lcr emails.

How long ago was this? It's possible that at one time (perhaps over 7 years ago) there were serious deliverability problems to Yahoo and Yahoo may have blocked some messages, but I highly doubt that's the case now.

If you were recently told this, then, I think you should reopen the issue with GSD. LCR has gone through some major fixes to address some of these issues and I find it unlikely that Yahoo is still blocking email messages. I would pressure GSD to dig into it more rather than just spreading the "common knowledge" that Yahoo refuses to unblock LCR because I think it's misinformation.

Keep in mind that LCR uses Amazon SES to send out emails, and I would be really surprised if Yahoo is blocking that or is somehow singling out member email addresses. I've documented what I believe to be the most likely cause of email deliverability issues that members are experiencing here:

viewtopic.php?t=45138

ambldsorg wrote: Fri Jun 26, 2026 6:01 pm Keep in mind that LCR uses Amazon SES to send out emails, and I would be really surprised if Yahoo is blocking that or is somehow singling out member email addresses.

I wouldn't be surprised if a lot of members (especially less-active members, but also active members in wards whose leaders send emails too frequently) mark emails from the Church as spam. If a lot of people mark emails from a specific email address as spam (like the email address "noreply-lcr@mail.churchofjesuschrist.org", which is used for LCR messages), it would be reasonable for Yahoo or other companies to block it. Yahoo's loyalty is to its customers with email accounts, not to companies or organizations who are trying to send emails. There would be no singling out of members' email addresses – what would be singled out is the "from" email address, noreply-lcr@mail.churchofjesuschrist.org, which sends mass emails to people who may or may not want them.

sbradshaw wrote: Mon Jun 29, 2026 5:26 pm If a lot of people mark emails from a specific email address as spam (like the email address "noreply-lcr@mail.churchofjesuschrist.org", which is used for LCR messages), it would be reasonable for Yahoo or other companies to block it.

This is a fair point.

All the more reason why LCR needs to make email delivery failures more visible to those who are sending emails instead of an obscure message that states "The recipients below were rejected by the server. Please verify their email addresses". If LCR were to provide actual bounce messages or delivery status notifications that include the real reason given by Yahoo or other companies for the reason why the message is failing to be delivered, then something could actually be done about it. But leaving things the way they are---as an extremely opaque mechanism---just exacerbates the problem.

I do know at least one person who uses Yahoo and is still receiving local ward and stake messages, which suggests to me that Yahoo does in fact not block noreply-lcr@mail.churchofjesuschrist.org. If they did, no Yahoo users would be able to receive the messages. Regarding the noreply-lcr address... it's actually just a From header, and not the actual envelope delivery address that is used during SMTP and which Yahoo or other companies might use to block messages. The actual address looks more like:
Again, Yahoo could block *@ses.mail.churchofjesuschrist.org but then no Yahoo users would be able to receive Church communications. As far as I know, this is not the case.

Furthermore, most Big Corp Mail Provider don't actually reject email when a user utilizes the "This is spam" function; what they actually do is just blackhole further email communications from the sender so they don't show up in the inbox.

I'm still inclined to believe that the most likely cause of the failures is the account-level Amazon SES Suppression List, and not Yahoo. And given that the Church uses Amazon SES and has control of their account and relationship with Amazon SES, it should be possible for these members to at least confirm whether or not their addresses are on the suppression list and request that they be removed.

sbradshaw wrote: Mon Jun 29, 2026 5:26 pm Yahoo's loyalty is to its customers with email accounts,

They have customers? I don't know of anyone who actually pays Yahoo for email services.

Joking aside, it's in Yahoo's best interest to not wantonly block emails in this fashion because then their "customers" will abandon their service.