New Member
The 'Family' tab is not showing up in the mobile Member Tools app. I can see it on the desktop but not on my phone.
Family listing in mobile version Member Tools app is missing
Community Administrator
What exactly are you looking for? If I go to "Directory" (where I can sort by Name or Household), select an individual, there's an option for "Household".
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New Member
Household only shows person living in the household. The Family shows parents and children of the member selected.
Community Administrator
What is your calling? I think you have to have rights to membership records to see that.
Since I don't have those rights, I'm not 100% sure the app supports that.
Since I don't have those rights, I'm not 100% sure the app supports that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Church Employee
Here is the most recent update summary from the Google Play Store for Member Tools (Nov 12, 2025):
"Family Section on Profile
Members can now see a list of their parents and children, even those not living with them, on the new 'Family' tab in their profiles."
Individuals should be able to see this tab, regardless of calling, for their own family only. I have seen this tab after it was released, and now today looking in Tools, I see what @GeneMarshall is seeing (or rather, not seeing) - the Family tab is not there under my profile in Tools, even after a data refresh. (Android 16, Tools v5.4.2). Leaving feedback within the app would be appropriate.
https://www.thechurchnews.com/members/2 ... s-leaders/
"Family Section on Profile
Members can now see a list of their parents and children, even those not living with them, on the new 'Family' tab in their profiles."
Individuals should be able to see this tab, regardless of calling, for their own family only. I have seen this tab after it was released, and now today looking in Tools, I see what @GeneMarshall is seeing (or rather, not seeing) - the Family tab is not there under my profile in Tools, even after a data refresh. (Android 16, Tools v5.4.2). Leaving feedback within the app would be appropriate.
https://www.thechurchnews.com/members/2 ... s-leaders/
New Member
I am a membership clerk so I should be able to see the family tab for all members in my unit.russellhltn wrote: Mon Jan 26, 2026 4:16 pm What is your calling? I think you have to have rights to membership records to see that.
Since I don't have those rights, I'm not 100% sure the app supports that.
Community Moderators
In a response to my feedback support said the missing information is being worked by the ICS development team.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Church Employee
This is the feedback response I received:
Thank you for reaching out. The Church is evaluating current policies related to information associated with membership records, and as a result, the Family tab feature in Member Tools is not available.
We appreciate your understanding.
Thank you,
Member Tools Response Team
Senior Member
Obviously somebody jumped the gun and/or it was not run past the legal department first.
Community Administrator
Yeah, I could see how in some situations this could become contentious. Unlike FamilySearch, the membership system seems to only allow one pair of parents/legal guardian.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.