Processing credit and debit cards

Hi,

When looking to purchase items from the LDS Store the following message is displayed;

We are currently unable to process credit or debit card orders. Please visit your local distribution center to make purchases.

Can someone please advise when this will be rectified? Living a significant distance from a distribution center makes it very difficult to source face to face,

There's a very slight chance you might be seeing symptoms of the cookie build-up problem. If you see the problem go away when using private or incognito mode, then clear your browser's cache and delete relevant cookies. If not and it's a central problem, hopefully it will be fixed soon. How long have you seen the symptoms?

rmrichesjr wrote: Wed Jan 21, 2026 9:38 pm There's a very slight chance you might be seeing symptoms of the cookie build-up problem. If you see the problem go away when using private or incognito mode, then clear your browser's cache and delete relevant cookies. If not and it's a central problem, hopefully it will be fixed soon. How long have you seen the symptoms?

Thanks for the reply. I don't believe it is a cookie build up problem as I've cleared all history, used different browsers and also used incognito mode. It has been an issue since probably middle December and I expected it would go away over the new year, perhaps the Church as changing payment providers etc but still present. Should also add that I am located in Australia...

Thanks.

brent_oz wrote: Thu Jan 22, 2026 3:43 am ... Should also add that I am located in Australia...

Thanks.

Yes, that's an important little detail. It's entirely possible the problem is specific to Australia. There should be a phone number or email address available on the site for customer service. If it were me, I'd call that number. The folks there probably know more about the specific situation.

For those following along at home. This issue was Australia wide and has now been resolved.