Missionary Recommendation System document upload file size

I'm trying to upload medical documentation for a prospective missionary. However when attempting to upload this document I get this error, "The file you are trying to upload is too large. Please reduce the size and try again." It does not indicate the size limitation. The file is only 17 MB. I've attempted to split the document into individual pages but this also does not work.

BrianRJensen wrote: Mon Dec 29, 2025 1:18 pm The file is only 17 MB. I've attempted to split the document into individual pages but this also does not work.

What kind of a document is it? PDF? JPEG (scanned image)? Something else?

In addition to trying a different file format, you could also try reducing the pixel dimensions of the image (for example, if it's 3000 pixels wide, change it to 1200 pixels wide).