FIR app problem

Current blocker in FIR app: "Select Issue Type" is a required field, but in the Android app there are no options to select from

lamber45 wrote: Sat Dec 13, 2025 5:28 pm Current blocker in FIR app: "Select Issue Type" is a required field, but in the Android app there are no options to select from

Not being able to run non-built-in apps on my phone, I can neither confirm nor deny the report. Someone else in the forum might be able to. However, the most direct way to make progress toward solving the problem would be to use the Feedback link/button in the app or on the Church main website to report it to official channels. The forum is mostly user-to-user discussion, so there's no path from here to official support channels.

lamber45 wrote: Sat Dec 13, 2025 5:28 pm Current blocker in FIR app: "Select Issue Type" is a required field, but in the Android app there are no options to select from

I have just confirmed this problem with the Android app. I would suggest you sent a bug report through the app. Android app users cannot submit new FIRs using the phone app until this bug is fixed.

A workaround would be to go to the website with your phone browser for now.

lamber45 wrote: Sat Dec 13, 2025 5:28 pm Current blocker in FIR app: "Select Issue Type" is a required field, but in the Android app there are no options to select from

I am not seeing the issue. When I tap "Select Issue Type" I get a list of ten issue types. I'd try using the app again in case whatever was preventing the list display for you may have resolved itself.

I am using app version 2.7.7-(33220.2027613) on Android 16.

jdlessley wrote: Sat Dec 13, 2025 8:06 pm I am using app version 2.7.7-(33220.2027613) on Android 16.

App version 2.8.1-(33323.2570851) on Android16. It must be a recent update break.

My app just updated to version 2.8.1-(33323.2570851) on Android16 and I am still not seeing the problem. The "Select Issue Type" issue information list box shows a list of ten issue types.

I get the following error trying to use FIR and selecting the required issue type. This blocks us reporting an issue but maybe that is the intent. IDK.

Log out of the FIR app. Then log back in again. That should fix the problem.