Tech Forum Archive

Ticketing system?

5 postsstarted by Tlingit 825 viewsoriginal topic

Tlingit
New Member
#1
Is there remote support (like Spashtop) for clerk PCs? I think we have a PC that needs remote support.

Someone changed the password to a shared clerk PC (in a YSA stake center) and either left or forgot it, so now they are locked out of that PC.

I have the property tag number and the PC's serial number, but I don't know where to report it.
russellhltn
Community Administrator
#2
You'll have to contact GSD. They can remotely manage the PC. I don't think there's anything available for local tech people to remote into a PC.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jdlessley
Community Moderators
#3
If the unit computer was set up with a stake administrator account then the stake technology specialist can log on with that account and change the password. But as russellhltn posted, only support can log on remotely.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Tlingit
New Member
#4
russellhltn wrote: Sun Nov 16, 2025 2:05 pm You'll have to contact GSD. They can remotely manage the PC. I don't think there's anything available for local tech people to remote into a PC.
Thank you. What is "GSD" and how do you contact them?
davesudweeks
Senior Member
#5
Global Services Department. I believe this is the link that has their phone number: https://lds.service-now.com/gsc?lang=eng