New login process and unable to access directory

Since the update to the new Church Account login process, I've been unable to access ward directory using Chrome.

I can go to the main https://www.churchofjesuschrist.org/ site and login (though it redirects and logs in twice), but if I try to go to the directory, as soon as I attempt to log in, I get an HTTP 400 error.

I've cleared all cookies, reset the browser, etc, but the issue persists. It doesn't matter the login method (password, token, mfa code), I can't access directory.

Does anyone know how/who to report this to or has any suggestions? When I've used the "contact us" link on the site, I've just gotten autoreplies to try another computer or browser or reset my cookies.

You might try another browser just to make sure it's not a client problem.

If that doesn't work, contact your ward clerk. Your records may have been moved out of the ward for some reason. If you're "wardless", the directory won't work.

Cannot access directory. Is there a new login process?

StakeRSPres731Lund wrote: Tue Sep 09, 2025 8:39 pm Cannot access directory. Is there a new login process?

Your account isn't showing as a member. Make sure your MRN has been added to your church account.

I'm a ward clerk. I have ward members including myself who get an error 400 when they attempt to access the ward directory. It just started in the last few weeks. Not sure how to fix it since everyone's records look correct. Interestingly enough I can print a photo version of the ward directory from LCR even though I can't access the ward directory and map link.

I'm wondering if this is broken Church wide or if its just people in my ward.

I was getting the same error until I switched to Incognito mode.

Probably a cookie buildup problem.

RS Pres here, I clear cookies regularly. Its not that. It is just chrome. I can duplicate on 3 devices consistently. If I use Edge or other browser its fine. From a Chromebook...it defaults to Chrome and I'd have to install other things limiting space otherwise. No solutions yet to still use Chrome? Would be nice since I'm in and out of that daily and have to revert to my phone typically.

scassa wrote: Sun Nov 16, 2025 10:45 am RS Pres here, I clear cookies regularly. Its not that. It is just chrome. I can duplicate on 3 devices consistently. If I use Edge or other browser its fine.

Have you tried incognito mode? Is there some extension you have installed on Chrome for those machines?

I've had the same problem on Chrome, but not on Firefox.

It works in Incognito (though it presents an error part way through loading that I have to refresh to fix), so I disabled all extensions to test if they were the reason, and it still didn't work.

Clearing site cookies for the Church domain worked for me.

• Copy and paste the following into Chrome's address bar: chrome://settings/content/all

• In the search bar, type: churchofjesuschrist.org

• Expand the site entry

• Click Clear data
  (Do this for churchofjesuschrist.org and account.churchofjesuschrist.org if both are listed)

• Then restart Chrome and try the Ward directory and map again normally.

I'm no expert but, I think Chrome's effort to speed up page loading by more aggressively caching cookies, redirect metadata, and session tokens might be the culprit. The HTTP Error 400 address includes an OAuth callback URL, so if Chrome is using old cookies, a leftover redirect token, or expired session tokens, the server rejects them.

Hopefully this helps anyone who runs into this problem. This isn't a permanent fix. I have to keep doing this on Chrome.