Zoom deleted our accounts

Today several units reported that they couldn't sign into zoom. After typing in their email address, zoom said, "Having trouble signing in with this email. Please sign in with a different account." I went to meet.churchofjesuschrist.org and sure enough, those licenses were gone (unassigned). Some where still there, but most were gone. I had to request licenses for them again which resulted in a brand new account, so they lost all their pre-scheduled events. Has anyone else had this happen? Any clue as to why this happened, and will it happen again at an inopportune moment?

thanks
Michael

We have noticed the same problem just now. Most of the accounts for our stake seem to be gone but I don't see a cause yet.

Randy

Everything looks good in my stake.

Hi, this is Bryan Carter from the Ottawa Stake. We have had 2 may be 3 accounts go down. Any idea why?

We lost 4 out of our 7 accounts. It's not the end of the world to recreate the accounts, although it is a bit stressful when they are discovered on a Sunday morning as sacrament meeting is about to begin. Hopefully it was just a one-time glitch in the system that zoom and the Church use to coordinate these accounts.

When I tried to log into the Zoom account that the Church set-up for our ward during the Covid pandemic, after I type my user name and click on "Next", I get the following message: "Having trouble signing in with this email. Please sign in with a different account or create a free account". This occurred in Safari as well as on the Zoom app on my phone. Has the Church canceled our ward Zoom accounts?

Hilohi wrote: Sun Aug 10, 2025 11:00 pm When I tried to log into the Zoom account that the Church set-up for our ward during the Covid pandemic, after I type my user name and click on "Next", I get the following message: "Having trouble signing in with this email. Please sign in with a different account or create a free account". This occurred in Safari as well as on the Zoom app on my phone. Has the Church canceled our ward Zoom accounts?

Your post has been moved to an existing thread of the same topic. Others have experienced it as well.

Something is going on with the church servers as I can't access meet.churchofjesuschrist.org. I could when I posted my response upthread.

Mine is not an official statement, but this is known to be happening to other units in Canada after August 1, 2025. Engineering teams are looking into it and working on a resolution. Some units have had success re-creating the missing accounts on meet.churchofjesuschrist.org, though that site is having issues today, as well.

How do I fix this issue and regain access to our ward's Zoom account? I logged into meet.churchofjesuschrist.org, but I didn't see an option to re-add an account. Or should we sit tight until the Church fixes this issue?

Hilohi wrote: Mon Aug 11, 2025 11:18 pm How do I fix this issue and regain access to our ward's Zoom account? I logged into meet.churchofjesuschrist.org, but I didn't see an option to re-add an account. Or should we sit tight until the Church fixes this issue?

There is a banner across the top of the meet portal explaining what happened and what to do now.

You will need to re-add the missing account(s) as if for the first time. https://tech.churchofjesuschrist.org/wi ... om_Account

nmecantwin73 wrote: Tue Aug 12, 2025 11:39 am

Hilohi wrote: Mon Aug 11, 2025 11:18 pm How do I fix this issue and regain access to our ward's Zoom account? I logged into meet.churchofjesuschrist.org, but I didn't see an option to re-add an account. Or should we sit tight until the Church fixes this issue?

There is a banner across the top of the meet portal explaining what happened and what to do now.

You will need to re-add the missing account(s) as if for the first time. https://tech.churchofjesuschrist.org/wi ... om_Account

I couldn't find an option to re-add our missing account. The "Local Units", "Manage" link (as shown on the wiki link that you provided) doesn't appear when I log into https://meet.churchofjesuschrist.org.  I only have the "Events", "Manage" button. I see the following message: "This portal allows a Stake, Mission, and District Technology Specialist to create and manage Church-sponsored Zoom licenses, facilitating virtual meeting services for local units.". Does this mean only our stake technology specialist can re-add our unit's Zoom account?

Hilohi wrote: Wed Aug 13, 2025 12:09 am Does this mean only our stake technology specialist can re-add our unit's Zoom account?

Correct. Odds are he/she/they are the one that originally assigned the account.

Does this happen when a stake is divided? Does this mean that all of the units in the new stake will have to re-establish their Zoom accounts?

Has anyone been able to log into https://meet.churchofjesuschrist.org/ ? I only get an error message that the page isn't working.

naldera wrote: Sun Aug 17, 2025 1:49 pm Has anyone been able to log into https://meet.churchofjesuschrist.org/ ? I only get an error message that the page isn't working.

The page worked for me a moment ago. Of course, it is Tuesday, when most things work, as opposed to Sunday, when the whole world just seems to spin and spin eternally.

I trust that you are the stake technology specialist, properly recorded in LCR with the standard calling. No one else will have access.

Has anyone ever considered JITSIMEET (XMPP protocol) & JAMI?
I trust it more than I do ZOOM.