Tech Forum Archive

Autosetup Failing? And inconsistent Instructions

13 postsstarted by jgmontgo 3,481 viewsoriginal topic

jgmontgo
New Member
#1
I am really struggling with this one because I simply don’t know what I don’t know. I am used to instructions being inaccurate or even incomplete.

I’ve run into a couple of issues.

First, the Provision account is created but no ChurchSupport account.

Second, none of the screen captures really match what I am seeing, especially at the end of the process.

I get to what seems to be the end of the process and there is no final reboot and an indication that the process is really far from complete. In fact this is what I am seeing.
IMG_5109.jpeg
Note that I ended up running the autosetup manually a couple of times after the initial execution, the last time with the ChurchSupport account created to see if that made a difference. This is the only reason that step is green in the image.

So it seems a bunch of stuff never completed, and I have no idea how incomplete it really is.

Any idea where I go from here? Am I really done? The Provision account is left as local admin and no password (I have it secured) but the unit account is also setup as an administrative account if I recall properly. I have two more computers to setup for now and would like to make sure all 3 are setup the way they need to be.
russellhltn
Community Administrator
#2
At this point I'd stop and contact Global Service Desk. When I last did the setup, it didn't quite follow the instructions, but it was straightforward. I had to select "Clerk Computer" as the role a couple of times.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dsmcaffee
New Member
#3
jgmontgo wrote: Sun Aug 10, 2025 12:36 am I am really struggling with this one because I simply don’t know what I don’t know. I am used to instructions being inaccurate or even incomplete.

I’ve run into a couple of issues.

First, the Provision account is created but no ChurchSupport account.

Second, none of the screen captures really match what I am seeing, especially at the end of the process.

I get to what seems to be the end of the process and there is no final reboot and an indication that the process is really far from complete. In fact this is what I am seeing.

IMG_5109.jpeg

Note that I ended up running the autosetup manually a couple of times after the initial execution, the last time with the ChurchSupport account created to see if that made a difference. This is the only reason that step is green in the image.

So it seems a bunch of stuff never completed, and I have no idea how incomplete it really is.

Any idea where I go from here? Am I really done? The Provision account is left as local admin and no password (I have it secured) but the unit account is also setup as an administrative account if I recall properly. I have two more computers to setup for now and would like to make sure all 3 are setup the way they need to be.
I'm having the same issue. The screenshots didn't match, and the list was not complete, no final reboot. I left it overnight and came back and rebooted for windows updates. The unit account was created but no church support account and the provisioning account still exists.
Mikerowaved
Community Moderators
#4
russellhltn wrote: Sun Aug 10, 2025 11:24 am At this point I'd stop and contact Global Service Desk. When I last did the setup, it didn't quite follow the instructions, but it was straightforward. I had to select "Clerk Computer" as the role a couple of times.
This is an important point. As far as I know, the provisioning tool is used for many types of PC "roles" within the church, with "Clerk Computer" being just one of those. With your choice of "Clerk Computer" only a select number of apps will be installed on the PC. It's normal to see some disabled following an install. (Of course, it's NOT normal for it to hang and not complete.)

I've got some PC's coming, so I'll be able to test the provisioning tool myself shortly and report on my success/failure.
So we can better help you, please edit your Profile to include your general location.
davidedwards
New Member
#5
Edited 1 time, last by davidedwards on
I'm having the same issues. I experienced very similar to what you shared in the screenshot except the Church Support Account is missing too.

Please update the forum if you her any updates or have further advice perhaps from Global Services.
provisioning.jpg
davidedwards
New Member
#6
I tried again today and reset the new computer following these instructions https://tech.churchofjesuschrist.org/wi ... _Computers

The steps are for Windows 10 but were similar enough. After the computer was completely reset, I followed the same outdated steps from the tech wiki https://tech.churchofjesuschrist.org/wi ... k_Computer and I paid particular attention to step 5 "clicking Continue Anyway as soon as it appears". That seemed to do the trick and the computer seemed to set up well this time.
bbennion
New Member
#7
I just finished "provisioning" 4 systems. 1.25 hours each when the check computer option is selected and that's after the 30 min Windows setup.
Going to an i3 from an i5 processor, really?

So now what?

The provision account locks automagically, no ideas on what the church support account, that was already there,is supposed to be used for. Password is unknown.

FM group is completely silent with any instructions for setup of r new systems or decommissioning the old systems.
It send that the setup changes slightly each month.

Glad this forum is here though.
jdlessley
Community Moderators
#8
bbennion wrote: Mon Sep 01, 2025 11:34 am The provision account locks automagically, no ideas on what the church support account, that was already there,is supposed to be used for. Password is unknown.
The support account is so support can log on remotely when needed. It is not for local use.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
bbennion
New Member
#9
That's fine if its for HQ support, the setup wiki needs to be amended to remove that section.
Will try to edit that section...

I Still added a local admin account separate from the unit account for stake sts use when needed.
Mikerowaved
Community Moderators
#10
bbennion wrote: Mon Sep 01, 2025 2:13 pm I Still added a local admin account separate from the unit account for stake sts use when needed.
Yep, been doing that for years. Even though it's not in the instructions, I highly recommend STS's do this.
So we can better help you, please edit your Profile to include your general location.
kandr1998
New Member
#11
I received seven new clerk computers to setup (received from the computer manufacturer). Please share any desk guides, help guides, notes or suggestions that might assist me setting up these computers. I'm new at the STS and not an IT guy by training or profession. Thank you! Rob
jdlessley
Community Moderators
#12
The Tech Wiki has a number of help articles in the Computers section. The Setting Up a New Clerk Computer article is a good start.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
kandr1998
New Member
#13
Thanks! I found the guide AFTER i posted my question. And now all the computers are setup!