Member tools

4 postsstarted by Martel@lds 2025-03-16 17:15 UTC543 viewsoriginal topic

New Member

#1
2025-03-16 17:15 UTC

My lds tools won’t work. I login fine but then it stalls between that point and the screen where you find the directory. I have checked updates, background refresh, deleted app and reinstalled it. I still can’t get to the screen where our directory is available.

russellhltn

Community Administrator

#2
2025-03-16 18:30 UTC

Check with your clerk to make sure your records are still in the ward. Member tools will not work if you are "between wards".

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

BrianEdwards

Senior Member

#3
2025-03-17 02:45 UTC

Martel@lds wrote: Sun Mar 16, 2025 11:15 am My lds tools won’t work. I login fine but then it stalls between that point and the screen where you find the directory. I have checked updates, background refresh, deleted app and reinstalled it. I still can’t get to the screen where our directory is available.

Is this a new phone for you, or did you previously have the Tools app installed on this phone? What type of iPhone do you have, and what is the iOS version?

russellhltn

Community Administrator

#4
2025-03-17 03:55 UTC

More to the point, what version of Member Tools do you have? If it's not 5.2, it may not be supported anymore. Currently that requires a minimum of Android 8.0 or iOS 16.0.