Tech Forum Archive

LCR in a constant refresh - won't load

6 postsstarted by eightisenough 1,635 viewsoriginal topic

eightisenough
New Member
#1
I am trying to access LCR. I am a ward clerk. I can access the calendar and other pages but when I click on LCR it goes into a constant refresh and won't load. I have tried this several times. Any solutions?
lajackson
Community Moderators
#2
eightisenough wrote: Tue Mar 11, 2025 12:31 pm Any solutions?
It should work fine once the system comes back up. They are working on it.
russellhltn
Community Administrator
#3
Based on the other posts, LCR may not be working right at this moment.

But something you can try to make sure the problem isn't at your end is to use incognito/private mode in your browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
kgechols
New Member
#4
One of my units has been experiencing this for the past 2 weeks. I had them go to the FamilySearch Center and use one of those computes and it was fine. Ideas? This unit is over an our away from me so I don't want to have to drive out there and troubleshoot but will if I have to.
russellhltn
Community Administrator
#5
kgechols wrote: Mon Aug 25, 2025 8:05 am I had them go to the FamilySearch Center and use one of those computes and it was fine. Ideas?
Sounds like cookie buildup.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
kgechols
New Member
#6
Before they contacted me, they had cleared cache and cookies. I called SLC this week and they told me that the engineers are aware of the problem and are working on a solution but no target date of resolution, no concrete workaround and absolutely no proactive communication to us Technology Specialists who have to support units "in the wild" about anything. Very frustrating.